Every review we hold for the Tower Hamlets office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotI’ve had a wonderful experience with…
I’ve had a wonderful experience with Johns & Co and in particular with Alexandra, who has been helping me and my partner move into our new home. She was really helpful and responsive, making the whole process easy and enjoyable.
Victoria · 30 September 2024
Agent replied · 26 December 2024
Hi Victoria,Thank you for your kind words! We’re thrilled that Alex made your move-in experience easy and enjoyable. We always aim to provide helpful and responsive service, and it's great to hear that you and your partner had a positive experience. Welcome to your new home!
★★★★★ 5/5
TrustpilotGreat landlord experience
As a landlord, I am happy to share my very positive experience with Johns&Co and, specifically, Amber and Marwa. From the moment I engaged their services to manage the property, I have been consistently impressed with their professionalism, level of communication and transparency. Definitely recommended.
Alessia · 3 July 2024
Agent replied · 26 December 2024
Hi Alessia,Thank you for your recommendation, it is always great to hear about a positive experience with our team. We will be sure to pass your appreciation along to Amy and Marwa.
★★★★★ 4/5
TrustpilotHappy Customer …
I've worked with Johns and Co since 2019 and am satisfied with their service. While rental rates have sometimes been below expectations, their benefits outweigh the drawbacks. I highly recommend them. Special thanks to my agent Gemma, who's prompt and efficient.
Genelle · 8 September 2024
Agent replied · 26 December 2024
Hi Genelle,Thank you so much for your kind review and for your continued trust in Johns&Co! We are happy to hear that our services have been valuable to you. We truly appreciate your recommendation and are delighted to know that Gemma has been such a reliable and efficient agent for you. We'll make sure to pass on your special thanks to her!If there's ever anything more we can do to support you, please don’t hesitate to let us know. We look forward to continuing to assist you!
★★★★★ 5/5
TrustpilotReally pleased with the service!
Really pleased with the service!Always very well and kindly helped by our estate agent Vanessa. Every query was addressed and dealt with equally seriously. Also easily accessible by phone and email. Thanks for the professional way of working!
Mike · 24 October 2024
Agent replied · 26 December 2024
Hi Mike,Vanessa is grateful for your kind words! We’re happy to have been accessible and able to address all your queries. Thank you for choosing Johns&Co!
★★★★★ 5/5
TrustpilotRenting with Johns&Co is easy and fast
Renting with Johns&Co is easy and fast. Brooke Williams and Bethel Gamma has been very helpful throughout the process.
Frankie · 2 December 2024
★★★★★ 3/5
TrustpilotVery hit and miss service as landlords.
Very hit and miss service as landlords.Today excellent, 5-star experience with Adete Gomes for a water leak, fixed in less than 2 hrs. A few months ago took unreasonably long to fix lack of hot water.
ANDREA · 15 November 2024
Agent replied · 26 December 2024
Hi Andrea,Thank you for your feedback! We’re delighted Adete delivered such excellent service. Your input helps us continue to improve and provide consistent 5-star experiences. To discuss your experience further, please contact us at customercare@johnsand.co.
★★★★★ 5/5
TrustpilotWell done and great job !
Well done and great job !Our sincere thanks to the Johns&Co team(Edith in Hong Kong , Victoria and James also Bradley from London offices) for the great advice and services in the letting of Aspen. Ambrose & Pansy
Ambrose · 16 October 2024
Agent replied · 26 December 2024
Hi Ambrose,Thank you, Ambrose & Pansy! We’re thrilled to hear that Edith, Victoria, James, and Bradley were able to assist with your rental journey. Providing tailored advice and exceptional service is what we strive for. Thank you for entrusting us with your let! Please let us know if we can assist you any further.
★★★★★ 5/5
TrustpilotEbru
Ebru’s commitment to exceeding expectations has genuinely made a difference, her attention to detail and handling every situation professionally has led to a positive process . We are so grateful to have her as our property manager.
Mike · 12 November 2024
Agent replied · 26 December 2024
Hi Mike,Thank you for recognizing Ebru’s commitment and attention to detail. We’re delighted her professionalism made a positive impact and we look forward to continuing delivering exceptional service!
★★★★★ 5/5
TrustpilotWe had a really gExcellent service, smooth and stress-free experiencereat experience…
We had a really great experience renting our apartment through JOHNS&CO. From start to finish, the process was handled professionally and efficiently, which made our move much less stressful.
Tahaakh · 21 January 2026
★★★★★ 5/5
TrustpilotLara Robson did a great job liaising…
Lara Robson did a great job liaising with our tenant with regards to a sink issue. She managed to resolve the matter in satisfaction of both parties very quickly, liaising with contractors and the management company.
Javier · 2 November 2024
Agent replied · 26 December 2024
Hi Javier,Thank you for recognising Lara’s dedication and effective handling of maintenance issues! Her ability to communicate smoothly with tenants and contractors alike is a key part of our service, and we’re so glad it contributed to a swift, satisfactory resolution. Thank you again for your feedback!
★★★★★ 5/5
TrustpilotSilvia from Johns & Co
Silvia from Johns & Co. made the whole process run smoothly for me. I highly recommend! Friendly and professional team. Thank you so much for your assistance, you have been most helpful!🙏🏽
Andreia · 22 December 2025
★★★★★ 4/5
TrustpilotGreat agent with good market knowledge
Great agent, very quick and responsive. Knows the market!
Cedric · 22 September 2025
Agent replied · 24 September 2025
Hi Cedric,
Thank you for your feedback. We’re happy to hear you had a quick and responsive experience and that our team provided valuable market insight.
★★★★★ 5/5
GoogleEven thought the entire process took a bit longer than I expected, Helena Penn and Gytis Serikovas were amazing. Cause of them the process went threw without any issues. I really liked the way they spoke on call or on text. I’m happy that they were the ones helping me out.
Yatharth · 11 October 2022
★★★★★ 5/5
GoogleMy leggings agent Gytis was very nice and made my experience of renting the flat so easy and convenient.
Kate · 11 October 2022
Agent replied · 9 November 2024
Hi Kate,
Thank you for your kind feedback and 5-star rating :)
Kind Regards
JOHNS&CO
★★★★★ 5/5
TrustpilotJohns and Co
Johns and Co. are really the "A Team" regarding letting and management of flats in London. They have excellent team members, who are always ready to assist any matter required by the Landlord and Tenant as well.
Doron · 3 October 2024
Agent replied · 26 December 2024
Hi Doron,Thank you for your fantastic review! Our team works hard to assist both landlords and tenants, and we're glad to hear our efforts are appreciated. Your feedback means a lot to us, and we look forward to continuing to provide excellent service!
★★★★★ 5/5
TrustpilotGood service specially from Chay she…
Good service specially from Chay she made everything easy and smooth
Rawad · 3 June 2026
★★★★★ 5/5
TrustpilotI had a pleasure to have Naomi Madourie…
I had a pleasure to have Naomi Madourie as my property manager. She has shown her professionalism and dedication so any issues raised in the apartment and most importantly prompt actions to resolve any issues.
Ilya · 31 October 2024
Agent replied · 26 December 2024
Hi Ilya,Thank you for your kind feedback! We’re thrilled to hear about your positive experience with Naomi. Her professionalism and dedication truly make a difference, and it’s wonderful to know she was able to address any issues promptly. Your satisfaction is very important to us, and we’ll be sure to share your appreciation with Naomi. Thank you for choosing Johns&Co!
★★★★★ 5/5
TrustpilotGreat estate agents who assisted my…
Great estate agents who assisted my first purchase. Had the pleasure of Max being the agent on the sale. Really went above and beyond to accommodate everything. Very responsive to all my questions and helped push the sale through as quick as possible. Max even went out the way to pick me up from my office to view properties. Would highly recommend their services
Connor · 11 December 2024
★★★★★ 5/5
TrustpilotEfficient & timely rent renewal
I would like to praise Katy Donachie (Johns & Co's Renewals Consultant) for pro-actively reminding me of the rental renewal, optimising the negotiation process and rapidly preparing an online contract. This was an ideal experience for me as a landlord. Thank you
A · 4 July 2024
Agent replied · 26 December 2024
Thank your for leaving this review. We are pleased to hear Katy proactively ensured you were aware of important information related to your property and provided you with a stellar service. We will be sure to pass your appreciation along to her.
★★★★★ 5/5
TrustpilotAladdin Derdour
Aladdin Derdour He was assigned to my property about 2 months ago He was very helpful , professional and respond quickly to my queries .I really appreciate his work Keep the good work AladdinEntesar
Entesar · 11 November 2024
Agent replied · 26 December 2024
Hi Entesar,We’re glad to hear Aladdin has been helpful, professional, and quick to respond to your needs. If you need any further support, please do not hesitate to contact us!
★★★★★ 5/5
TrustpilotRahan and Victoria have been fantastic…
Rahan and Victoria have been fantastic helping us find somewhere to rent, and have made the process of moving in pain-free. They have responded to all enquiries promptly and have been clear with communication.
Luc · 7 November 2024
Agent replied · 26 December 2024
Hi Luc,We’re delighted Rahan and Victoria made your renting experience so smooth and stress-free. Their prompt communication and dedication to clarity are essential to our service. Thank you for your recommendation!
★★★★★ 5/5
TrustpilotProperty management
Recently faced with issues with a leak in the flat, our property manager, Naomi Madourie, has been exceptional at handling the problem. Her swift response and assistance in getting a contractor to fix the issue has been incredible.
Raad · 2 September 2024
Agent replied · 26 December 2024
Hi Raad,Thank you for leaving this kind review. We are pleased to hear Naomi has dealt with your property issues with haste and care, and that they have been resolved with her aid. We will be sure to pass your gratitude along to her.
★★★★★ 5/5
GoogleMy experience working with Gytis has been wonderful! He is extremely helpful and responsive and is willing to respond to me outside of working hours. There were times where my references were slow to respond, but he was very understanding and patient. I highly recommend him as a letting agent.
Vincent · 11 October 2022
★★★★★ 5/5
TrustpilotThe help I received from Michael was…
The help I received from Michael was exceptional. He was quick to respond to my questions and help make the moving process easy.
Noble · 16 August 2024
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
