Every review we hold for the Tower Hamlets office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotCertainly the worst estate agency I’ve…
Certainly the worst estate agency I’ve ever dealt with during many years of expat life. Zero flexibility, all talks no action, and full of surprises. Don’t get ripped off. Start with an agency that actually works for you. Look elsewhere.
Martin · 25 September 2023
Agent replied · 26 October 2024
Thank you for informing us of your experience, we appreciate your feedback. We are very sorry to hear that we did not meet your expectations in this instance, as client satisfaction is extremely important to us. Please could I ask you to contact us at customercare@johnsand.co with further information, so we can look into this matter further.
★★★★★ 5/5
TrustpilotBethel & Brooke
Bethel and Brooke helped me find a lovely flat with a very quick turnaround. The entire process was as painless and quick as it could’ve been. Would recommend Johns&Co, and these two in particular.
Ben · 10 February 2024
Agent replied · 26 October 2024
Thank you so much for leaving such a great review. We’ll be sure to pass on your kind words to Bethel and Brooke.
★★★★★ 5/5
TrustpilotI like to commend on Robert McCracken
I like to commend on Robert McCracken, the Senior Property Manager.There’s always concerns about things like tenant not paying the utility bills and whether the landlord are responsible.Robert took time to explain to me the processes such that I am given the assurance about how things work.He is a hard-working staff who bothers to explain matters.Wouldn’t this planet be a better place to live in when we look out for one another?I am grateful that he is there to serve me well.
Shirley · 30 January 2023
★★★★★ 5/5
GoogleHappened to walk in without an appointment, was introduced to an agent within 5 minutes, a couple of hours later had an apartment booked. Must be the only Agency I contacted (out of about 6-7) that actually listened to my requirements and budget, and found me something within my means. Extremely professional environment a definite recommendation from behalf and amazing service by Isabel. Will definitely be back! 5 star!
Ian · 14 November 2017
Agent replied · 12 November 2024
Thrilled we were able to help you with your property search Ian. Wishing you all the best in your new home.
★★★★★ 5/5
TrustpilotThank you Destini-Rikki…
This to say thank you for Destini-Rikki for the service provided. So good to deal with this professional.
A · 15 November 2024
Agent replied · 23 November 2024
Thank you for your kind words about Destini-Rikki. We’re pleased she provided you with great service!
★★★★★ 5/5
TrustpilotGreat property manager
Michell Vasquez has been dealing with the any issues in timely manner. She and the team have been very helpful and professional, very happy with the service.
Shawn · 28 June 2023
★★★★★ 5/5
TrustpilotBrooke Nickless provided excellent…
Brooke Nickless provided excellent service for a fix needed in my flat. She was attentive and incredibly helpful, making the process smooth and stress-free. Highly recommend her for outstanding customer service. Five stars!
Jose · 23 February 2024
Agent replied · 26 October 2024
Hi Jose,Thank you for taking the time to leave this review. We'll be sure to pass this feedback along to Brooke, we're sure it will be a perfect end to her weekend!
★★★★★ 5/5
TrustpilotPleasure dealing with Amy
Pleasure dealing with Amy, easy to deal with kept me up to date with everything and was very professional throughout the period of securing my apartment.
Kyle · 6 July 2024
Agent replied · 26 October 2024
Hi Kyle,Thank you for leaving this feedback. We'll be sure to pass your kind words along to Amy, and we wish you all the best in your new apartment.
★★★★★ 5/5
TrustpilotOn time responses and generally very…
On time responses and generally very helpful with any question I had! Not only helpful but all the encounters were very nice, polite and understanding!!Great experience!!!
Stavri · 30 June 2024
Agent replied · 26 October 2024
Hi Stavri,Thank you for your review. We are pleased to hear our team's fantastic service shone through in all their interactions. Thank you for letting us assist you, and we hope to work with you again in the future!
★★★★★ 5/5
TrustpilotSuper attentive and responsive service…
Super attentive and responsive service from Ryan McCabe and Candice Chan, always felt that they had our best interests at heart.
Felix · 21 September 2024
Agent replied · 26 October 2024
Hi Felix,Thank you for your feedback! We're so pleased to hear that Ryan and Candice provided attentive and responsive service, always keeping your best interests in mind. Our team strives to deliver a seamless experience, and your satisfaction is our top priority. We appreciate your trust in Johns&Co!
★★★★★ 5/5
TrustpilotProperty Manager
Happy to have Sardar Berzo as my property manager. Very responsive and super helpful every time I need.
Caue · 6 November 2024
Agent replied · 25 December 2024
Hi Caue,Thank you for your feedback! Sardar will be thrilled to hear his responsiveness and dedication have impressed you. We’re glad he’s been able to assist you so well.
★★★★★ 5/5
TrustpilotLara is always helpful and pleasant
Lara is always helpful and pleasant. Great experience with Johns &Co so far.
Jamesa · 2 May 2024
★★★★★ 5/5
TrustpilotAndrew and team
Andrew, Rachel and the whole teamProvide an excellent service. Prompt , personal and tech enabled. Efficient and easy to deal with.
Daniel · 18 September 2024
Agent replied · 26 October 2024
Hi Daniel,We greatly appreciate your recognition of Andrew, Rachel, and the team’s efforts. Delivering efficient service is important to us, and we’re thrilled we could provide that for you!
★★★★★ 5/5
TrustpilotThe best estate agents in London
The best estate agents in London! Param /Destini-Rikki and Savannah Renaud have been a pleasure to work with since apply securing and moving into my new property! Thank you team.
Mat · 11 April 2024
Agent replied · 23 November 2024
Hi Mat,We're thrilled to hear you had a great experience with our team! Thank you for choosing us as your estate agents. If you need anything else in the future, just let us know!
★★★★★ 5/5
TrustpilotAwesome experience
I had the pleasure of interacting with Bethel and Martin and they made my apartment search and transition so smooth and easy. They were very helpful and have made sure I’m fully settled.
Bimpe · 8 February 2024
Agent replied · 26 October 2024
Thank you so much for leaving such a brilliant review. We’ll be sure to pass on your kind words to Bethel and Martin.
★★★★★ 5/5
TrustpilotGreat property managers
We have been working with Johns & Co for a few years, and generally they have been excellent when it comes to tenancy renewal and property management. I do recommend them
Mauricio · 15 March 2024
Agent replied · 23 November 2024
Hi Mauricio,Thank you for your continued trust in Johns&Co over the years! We're thrilled to hear that you've had an excellent experience with our tenancy renewal and property management services. Your feedback is extremely valuable to us, and we look forward to continue working with you
★★★★★ 5/5
TrustpilotWe really appreciate Rachel Massey’s…
We really appreciate Rachel Massey’s help, she have helped us a lot throw these four months, she’s very nice :)
Consumer · 27 September 2024
Agent replied · 26 October 2024
Thank you so much for your kind words! We’re glad that Rachel has been such a great help to you over the past four months. She’ll be thrilled to know how much you appreciated her support.
★★★★★ 5/5
TrustpilotI chose Johns&Co as I'm a remote…
I chose Johns&Co as I'm a remote landlord and needed a professional company to support. Ivan and Leigh have been great and I'm very happy that I made the correct choice.
Simon · 7 March 2024
Agent replied · 26 October 2024
Hi Simon,Thank you for your kind review, we are happy we have proven to be the right choice for you. If you ever need any support do not hesitate to get in touch with us!
★★★★★ 5/5
TrustpilotThe property got several maintenance…
The property got several maintenance issue but after Paris Parsooramen taken care of those, things are resolved finally, big thanks.
Yihang · 22 October 2025
★★★★★ 5/5
TrustpilotBethel had been very helpful and…
Bethel had been very helpful and professional, replying to any queries in a timely manner. As a tenant, very good service.
Philippe · 5 September 2024
Agent replied · 26 October 2024
Hi Philippe,We're so pleased to hear that Bethel has been helpful and professional in addressing your queries promptly. We will be sure to pass your feedback along to him.
★★★★★ 5/5
TrustpilotJohns and Co deliver a first rate…
Johns and Co deliver a first rate service. Rachel in Lettings management and Charlie deliver a top notice service. Highly recommend
Will · 3 September 2024
Agent replied · 26 October 2024
Hi Will,Thank you for your fantastic feedback. We'll be sure to pass your kind words along to Charlie and Rachel. If you need any further assistance, we're here to help.
★★★★★ 5/5
TrustpilotService was so fast and great
Service was so fast and great, Spyros is very helpful and kind
Ilay · 1 May 2024
★★★★★ 5/5
TrustpilotAbida can always reply my email at the…
Abida can always reply my email at the first time. Abida can solve my questions effectively.
P · 18 November 2024
Agent replied · 23 November 2024
Thank you for sharing your experience! We’re delighted to hear that Abida’s responsiveness and problem-solving skills left such a great impression. We’ll be sure to pass along your kind words.
★★★★★ 5/5
TrustpilotAs a remote landlord
As a remote landlord, I have appreciated the professional support from Johns & Co team, especially that from Talal over the last few weeks.
Simon · 12 July 2024
Agent replied · 26 October 2024
Hi Simon,Thank you for leaving this feedback. We are pleased our team have been able to provide support, and we will make sure to pass your appreciation along to Talal.
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