Every review we hold for the Tower Hamlets office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotProperty Management when done right
Our Agent - Lara Robson, senior property manager - is outstanding. Lara, understands that Johns and Co. is acting on our behalf looking after our interests; she pro-actively brings to our attention any regulatory requirements (protecting us); Lara puts in thought in advance prior to approaching us, seeks multiple quotations when it comes to maintenance costs and quotes only the most fit for purpose one, saves us time and effort and makes our lives easier. Johns and Co. Management Team is lucky to have her.
Tunç · 29 November 2024
★★★★★ 5/5
TrustpilotMany thanks to Priscilla Ogefere for…
Many thanks to Priscilla Ogefere for attending to my queries.
Yuen · 18 June 2024
Agent replied · 26 October 2024
Thank you for leaving this 5* rating. We will be sure to pass your gratitude along to Priscilla.
★★★★★ 5/5
TrustpilotGreat agency 100% recommend
Gergana was so helpful and spent a lot of time viewing flats with us. Overall an amazing experience, from flat viewings to referencing and final paperwork with the help of Leigh.
Helene · 10 December 2024
★★★★★ 5/5
TrustpilotVictoria and her team have done an…
Victoria and her team have done an amazing job!
Xavier · 2 July 2024
Agent replied · 26 October 2024
Hi Xavier,Thank you for your kind review. We are pleased to hear Victoria and the team impressed you with their service!
★★★★★ 5/5
TrustpilotI deal with many companies
I deal with many companies, but it’s rare to find such helpful employees like Victoria and Cynthia. I ask a lot of questions, and they always respond with happiness. I even repeat the same question three times, and they answer with joy and kindness every time. I had many housing options in the same area, but I chose to stay here because of how they treated me. Thank you for having them as a wonderful part of your team!
Randa · 6 December 2024
★★★★★ 5/5
TrustpilotPriscilla is amazing
Priscilla is amazing, she was so helpful and responsive.
Amina · 25 June 2024
Agent replied · 26 October 2024
Hi Amina,Thank you for your feedback! We're thrilled to hear that Priscilla provided such helpful and responsive service. We'll be sure to pass along your kind words to her.
★★★★★ 5/5
TrustpilotBest lettings agent
Best lettings agent! Amber was excellent. Friendly professional and prompt!
O · 6 June 2024
Agent replied · 26 October 2024
Thank you for your review! We're delighted to hear that you had such a positive experience with Amber. Your satisfaction is important to us, and we appreciate your feedback. If you ever need assistance in the future, please don't hesitate to reach out. Thank you for choosing us as your lettings agent!
★★★★★ 5/5
GoogleUpdated. I’m currently working with Joe Holding to find perfect flat for us. He is very passionate and hard working agent. We are very pleased and impressed with his attitude and work!
When we first time came to Johns&Co we met so polite, professional and involved in his work agent Arnaldo Bolivar.We told him exactly what we want and he know from beginning that we do not have a lot of time. For our luck he manage to show us apartment exactly which we wanted and we are still living here! Thank for your hard work! We will be back in the future to you Arnaldo.PositiveProfessionalism
Renata · 13 November 2022
Agent replied · 12 November 2024
Hi Renata,
Thank you very much for the 5-star review and positive feedback, we'll be sure to pass your comments onto Arnaldo and the rest of the team. It's been a pleasure.
All the best,
Johns&Co Team
★★★★★ 5/5
TrustpilotKimberley McCollins of Johns & Co
Kimberley McCollins of Johns & co is my new property manager. I am very pleased to have her as my property manager as I live overseas and need somebody efficient to manage my property. She has been very responsive to my requests and queries and has provided me top-quality service so far.
Sujata · 21 October 2025
★★★★★ 5/5
TrustpilotProfessional and courteous
Professional and courteous, thank you Bethel Gamma for finding us new tenants in such a short span of time. On top of that, Bethel expertly navigated us through this renewal process.
Daniel · 2 December 2024
★★★★★ 5/5
TrustpilotBethel was fantastic and did a super…
Bethel was fantastic and did a super job arranging everything for us.
Felix · 25 April 2024
Agent replied · 23 November 2024
Hi Felix,Thank you for your kind words regarding Bethel. We're proud to hear his service impressed you, and will be sure to pass your appreciation along to him.
★★★★★ 5/5
TrustpilotEllie-Mai Hannan - super helpful property manager
Ellie-Mai Hannan is great! Always responsive and gets issues and requests resolved quickly.
Cristine · 5 April 2024
Agent replied · 26 October 2024
Hi Cristine,Thank you so much for your kind words! If there's anything else you need assistance with in the future, please don't hesitate to reach out.
★★★★★ 5/5
TrustpilotImpressed!
Johns &co has been managing my apartments for the last few years. We have been very pleased with the way they manage we the apartments and how quickly they find the tenants. I am particularly impressed with Alexandra who has been extremely attentive, efficient and keeping us up to date.Well done!
Chris · 29 September 2024
Agent replied · 26 October 2024
Hi Chris,Thank you for trusting us with the management of your apartments over the years! We’re especially pleased to hear that Alex’s attentiveness and efficiency have been impressive. We’ll continue to work hard to maintain the high standard of service you’ve come to expect.
★★★★★ 5/5
TrustpilotGood communication
Good communication with the of Candice & Britany We are very nice to meThey’ve been taken everything in consideration I know it is like a very long paperwork But it really benefits me a lot And everything was clear to me even the inventory they mentioned everything thanks a lot
Shaikhah · 12 October 2024
Agent replied · 26 October 2024
Hi Shaikhah,Thank you for your feedback. We’re pleased to hear that Candice and Britany provided clear communication and support throughout the process. We understand paperwork can be time-consuming, so we're glad it was worthwhile and beneficial for you. If you need anything further, don’t hesitate to reach out!
★★★★★ 5/5
GoogleFinding an apartment with JOHNS&CO was a seamless process. It was great to work with Arnaldo Bolivar, who is very friendly and extremely professional. I would also like to extend my thanks to Agnes for helping out with all the paperwork.PositiveResponsiveness, Quality, Professionalism, Value
Benjamin · 13 November 2020
Agent replied · 12 November 2024
Your thanks will be passed onto the team, thanks so much for your review Benjamin!
All the best,
Johns&Co Team
★★★★★ 5/5
TrustpilotThanks to the agency we have found our…
Thanks to the agency we have found our new home with all our criteria. A big thank you to Claudiu for being so helpful in the process and for always being available to answer any questions or concerns.
Clau · 5 August 2024
★★★★★ 5/5
TrustpilotMichael Fadiora was great made the…
Michael Fadiora was great made the process easy for us
Adina · 22 May 2024
Agent replied · 23 November 2024
Hi Adina,Thank you for your feedback! We're glad to hear that Michael made the process easy for you. Providing a smooth experience is always our goal.
★★★★★ 5/5
GoogleWe have had a great experience over the last few weeks thanks to Ben & Kelly!
They have been super attentive and responsive to all questions and concerns we have had, making sure we have all the right documentation and references needed to make the moving process as smooth as possible.
Bruno · 13 November 2023
★★★★★ 5/5
TrustpilotAs a tenant
As a tenant, I had a great experience working with Olivia W. She has been extremely responsive, reliable, and supportive throughout the process. Every query either related to the contract, renewal or property in general is answered quickly and clearly. She made the entire process and communications between landlord and tenant seamless. Highly recommended.
Karolina · 22 September 2025
★★★★★ 5/5
TrustpilotJay Clarke@JOHNS&CO a pleasure to deal with
I’ve worked with Jay Clarke at JOHNS&CO for the past 6 years and have always found him amazing to deal with. Highly responsive and always there when I need him.
Danny · 5 December 2024
★★★★★ 5/5
TrustpilotExceptional experience
I had a wonderful experience with John&Co. Everything went smoothly and on time, despite the tight schedule. The agency, especially Jemma Dawes, managed everything exceptionally well. I highly recommend them!
Zinovii · 4 December 2024
★★★★★ 5/5
TrustpilotGood experience!
Elliot was really kind and helpful during the purchasing of my flat. He communicated well and was a critical part to ensuring that the everything went as smoothly as possible.
Courtney · 4 December 2024
★★★★★ 5/5
TrustpilotWapping Office quick in response
Ryan at The Wapping Office was really helpful in helping to rent flat. He organise the viewing real quick.i made the offer immediately and got news the same day!
Oscar · 18 December 2024
★★★★★ 5/5
TrustpilotRelocation service
Matthew was invaluable to our family in our relocation back to London. He was professional, friendly and very willing to help at all times. I would highly recommend Matt!
Aine · 16 December 2024
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
