5/5
TrustpilotOur experience was fantastic
Our experience was fantastic. Shareen was very helpful. We are very happy with our new flat in Damac Tower. I am glad we chose you guys to help us with finding our new home!
Trusted Agent profile · Tower Hamlets
JOHNS&CO Canary Wharf reviews in Tower Hamlets
★★★★★
1,503 reviews across 2 platforms
70 Marsh Wall, London, E14 9SL, Tower Hamlets, E14 9SL
Part of JOHNS&CO, see every office.
JOHNS&CO's office in Tower Hamlets, at 70 Marsh Wall, is rated 4.8 out of 5 across 1,503 reviews on two platforms, including 172 Google reviews rated 4.2.
Reviews
Every review we hold for the Tower Hamlets office, from every platform, shown as written. First names only.
Trustpilot5/5
TrustpilotFlat hunting with Andrew Tonge
I had a great experience working with Andrew Tonge while searching for a flat in Canary Wharf. He was extremely helpful throughout the whole process, from helping me find a suitable property to securing it at a reasonable price.
5/5
TrustpilotGreat Staff and professional company
Responsive agents and staff. Very helpful and open to customer requirements. Martina was very co-operative and helpful in getting the tenancy terms and agreements cleared at both ends. Candice was quick and responsive for all documentation and formalities. Overall a pleasant experience.
5/5
Trustpilotknowledge and efficient
Ms Chay Chui is effficient in her job.
5/5
TrustpilotDestini-Rikki changed my view to…
Destini-Rikki changed my view to letting agents, which group usually disappear right after letting deal is done. They indeed provided good service even after trade. Specified clear department / team for each sides of after-trade service. I sincerely wish such group can grow into a large company. Let’s see what they would do when move-out!
Agent replied · 23 November 2024
Hi Tianhao,We’re thrilled to have exceeded your expectations. Destini-Rikki appreciates the positive feedback on her dedication. Thank you for your well wishes and we hope you enjoy your new apartment!
5/5
TrustpilotLara Robson & Param Virdee
Lara and Param were really helpful in expediting maintenance requests for our new home. They made sure our requests were duly met.
Agent replied · 26 October 2024
Thank you for taking the time to leave us a 5* review! We are so pleased that you had such a positive experience with Johns&Co. We will make sure to pass this onto Lara and Param .
5/5
TrustpilotThanks to Pavlo for handling everything…
Thanks to Pavlo for handling everything so professionally.
Agent replied · 26 October 2024
Hi John,Thank you so much for your feedback! We’re happy that Pavlo handled everything professionally and to your satisfaction. If you ever need assistance again, don’t hesitate to contact us.
5/5
TrustpilotExcellent communication and support
During my time working with Destini-Rikki while moving into Embassy Gardens, I had an exceptional experience with inventory reports, thanks to the unparalleled professionalism displayed by Destini-Rikki. The promptness of her responses to my queries was unmatched, and the detailed answers she provided made the entire process seem effortless. Her dedication to her work as a lettings administrator is truly commendable.Thank you!
Agent replied · 26 October 2024
Hi Aakash,Thank you for your glowing review of Destini-Riki. We greatly appreciate your feedback on Destini's professionalism, promptness, and dedication. We are pleased to know that Destini sets a benchmark for exemplary service. We will be sure to pass your appreciation along to her.
5/5
TrustpilotSummer-Daisy Hammond really helped me…
Summer-Daisy Hammond really helped me with an issue that had been outstanding for a long time! As soon as she stepped on the job it was done in a matter of days.
5/5
TrustpilotThank you Claudiu
Claudiu has gone above and beyond in helping us with our move. His customer service is of the highest level, he is a brilliant lettings negotiator and due to our experience working with him I cannot recommend Johns&Co enough. Thank you Claudiu
5/5
TrustpilotI am grateful for the support of…
I am grateful for the support of Johns&co team, especially for Ebru Chow. She immediately assisted to resolve my issue with hot water, and she went above and beyond to help me resolve in a timely manner.Thank you very much for being a trusted partner for my lease at London City Island
Agent replied · 25 December 2024
We’re pleased to hear Ebru resolved your hot water issue promptly and went above and beyond to assist you. Thank you for trusting us with your lease, we’re here whenever you need support!
5/5
TrustpilotMichael made my apartment journey super…
Michael made my apartment journey super smooth. Very helpful and easy real estate agents!
Agent replied · 26 October 2024
Hi Anvita,Thank you for your feedback! We're thrilled to hear your property search was smooth sailing with Michael. We appreciate your kind words about our services.
5/5
TrustpilotSam 5 star
Sam has been a great agent to work with! Helped me find a great flat in Battersea.
Agent replied · 23 November 2024
Hi Chunyi,Thank you for your kind words! We're glad Sam could help you find a great flat and we wish you the best in your new home.
5/5
TrustpilotGreat team at Johns&Co
Odete Gomes and the team at Johns&Co were very helpful and responsive to any queries we had. The move in an out process was simple and straight forward for our tenancy. Would highly recommend!
5/5
TrustpilotThank you Lara Robson for your kind…
Thank you Lara Robson for your kind help throughout my tenancy!
Agent replied · 26 October 2024
Hi Gabriela,We are pleased to hear Lara has been able to help you throughout your tenancy. We will be sure to pass your gratitude on to her.
5/5
TrustpilotBrooke Nickless has been extremely…
Brooke Nickless has been extremely helpful and attentive with sorting out any issues with flat.
Agent replied · 23 November 2024
Hi George,Thank you for your kind words regarding Brooke. We're glad to hear your issues have been resolved and that Brooke was attentive to your needs throughout the process.
5/5
GoogleArnaldo Bolivar & Olivia Diaz, prompt and good work. The entire process of letting my property to a new tenant was seamless and smooth. Both Arnaldo & Olivia were very helpful and responded quickly to all my concerns. It was a delightful experience dealing with them.PositiveResponsiveness, Professionalism
Agent replied · 12 November 2024
Hi there, thank you so much for the 5-star review. We're glad your property has the right tenant in. We look forward to growing with you in the future. All the best, Johns&Co Team
5/5
TrustpilotVery Responsive management
Very Responsive management. In particular I want to thank Lara Robson for being extremely helpful.
Agent replied · 23 November 2024
Hi Seyed,We're pleased to hear you had a positive experience with Lara, we'll be sure to pass your feedback onto her.
5/5
TrustpilotNoami has been great help!
Agent replied · 26 October 2024
Hi Stella,Thank you for your feedback! We’re happy to hear that Naomi was able to assist you and provide the help you needed. Don’t hesitate to reach out if you require anything further!
5/5
TrustpilotI’ve been in contact with Clauidi…
I’ve been in contact with Clauidi through my friend and although he was not assigned to my case he helped me a lot through following up with his manager and thanks to him I’ve hard back from the landlord quickly. He is also very kind and I can see that he is doing an excellent job.
Agent replied · 26 October 2024
Hi Zeynep,Thank you for sharing your experience! We’re so glad to hear that Claudiu was able to assist you even though he wasn’t directly handling your case. His willingness to go the extra mile to follow up and ensure a quick response is exactly what we strive for. We’re proud to have such a dedicated team member like Claudiu, and we’re here to help if you need anything else.
5/5
TrustpilotExceptional Customer Experience
I am a current tenant in an apartment managed by Johns&Co, and I’ve had great assistance through and through. I want to especially mention Ebru Chow, who has assisted me and provided great support in sorting out a recent issue. She was always available, and resolved the matter very efficiently.
Agent replied · 25 December 2024
Hi Muhammad,Thank you for acknowledging Ebru's efforts! We're pleased she could assist you effectively. We'll share your feedback with her and the team.
5/5
TrustpilotThanks Priscilla Ogefere
Thanks Priscilla Ogefere, good experience so far
Agent replied · 26 October 2024
Hi David,Thank you for sharing your experience. We're happy to hear that things have been going well with Priscilla. If you ever need further assistance, we're here to ensure your experience remains just as positive.
5/5
TrustpilotYour colleague,Mr Thomas CHAN is great.
Your colleague, Mr Thomas CHAN is a great help.
5/5
TrustpilotJohn’s & Co is really fast in replies…
John’s & Co is really fast in replies and also gave extreme detailed explanations about every steps when I was moving in my new flat.
Agent replied · 22 September 2025
Hi Yuna, We’re glad to hear your move-in experience was supported with prompt replies and clear communication throughout. Wishing you the best in your new apartment!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Want a trusted local agent to help?
Tell us what you need and we'll put you in touch. JOHNS&CO Canary Wharf hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Tower Hamlets.
