Trusted Agent profile · Tower Hamlets
★★★★★
1,503 reviews across 2 platforms
70 Marsh Wall, London, E14 9SL, Tower Hamlets, E14 9SL
Part of JOHNS&CO, see every office.
JOHNS&CO's office in Tower Hamlets, at 70 Marsh Wall, is rated 4.8 out of 5 across 1,503 reviews on two platforms, including 172 Google reviews rated 4.2.
Every review we hold for the Tower Hamlets office, from every platform, shown as written. First names only.
5/5
TrustpilotBryony excellent throughout
Bryony has been excellent. From day 1 of moving in her communication has been superb resolving issues when needed and flagging anything required from myself
We are pleased to hear Bryony has been outstanding in her service, providing you with transparent communication and diligently ensuring you are kept aware of all parts of the process. We will be sure to pass your feedback along to her.
5/5
TrustpilotBig thanks to Spyros
Big thanks to Spyros. It's good to meet people like him. He is reliable, you can rely on him. He works quickly and without delay. He knows what he's doing. When you have someone like Spyros to work with, you feel like you have solid support by your side. Thank you again for your hard work. Iwona and Jacek.
5/5
TrustpilotLondon’s best letting agency
One of the best letting agencies I’ve worked with so far.The process was incredibly smooth, and the agents were truly client-focused, especially Shareen and Victoria. They went above and beyond to ensure I found the perfect apartment at the best price. Highly recommend their services!
5/5
TrustpilotHad great experiences with Andrew and…
Had great experiences with Andrew and his team and am sure they will help you find ideal tenants too.
Hi Hua,Thank you for your kind feedback on Andrew and his team! We’re thrilled that you had such a great experience and that we were able to help find ideal tenants for you.
5/5
TrustpilotEbru was very helpful
Ebru was very helpful. I appreciate the effort and tenacity he has put in to helping me
Thank you for your feedback. We strive to provide our clients with a dedicated service, and it is fantastic to hear Ebru delivered this. If you need any further assistance, please don't hesitate to reach out.
5/5
TrustpilotWe thank Bryony for her prompt…
We thank Bryony for her prompt responses. Her answers are always informative and helpful.
Hi David,Thank you for your kind words! We truly appreciate your feedback and will make sure to pass it along to her. Your satisfaction is our priority!
5/5
TrustpilotEllie-Mai Hannan is a great property…
Ellie-Mai Hannan is a great property manager who can always respond my questions at once
Thank you for the kind words! Ellie-Mai takes great pride in ensuring timely responses to all questions, and we're delighted she could make your experience smooth and stress-free.
5/5
TrustpilotVictoria is top class professional.
Victoria is a top class professional. I could not ask for more of her.
Hi Joao,Thank you for your fantastic feedback about Victoria! It’s truly heartening to know that her professionalism has made such a positive impact. We are lucky to have her on the team, and we’ll make sure she receives your kind words. If there’s anything else we can assist you with, please don’t hesitate to let us know.
5/5
GoogleWe used Johns&Co to get our new flat and Arnaldo was super helpful. He showed us all the options that were of interest to us and immediately understood the kind of place we were looking for. He frequently updated me on everything and kept me in the loop throughout the whole process. Smoothest experience I’ve had with an agent!
So pleased to hear this, thanks for your review Ramona!
1/5
TrustpilotUnfortunately very bad experience in…
Unfortunately very bad experience in check in and check out process with them. They clearly hide the fact that the apartment has a problem with reception. After checkout they very late with providing access for car park, which resulted for additional charges for me. During the checkout period, they wanted to charge for mattess stain which we never done and there were no picture of the bottom of matress with stain, only top of it.
Hi Majid,Thank you for your feedback. We are very sorry to hear that we did not meet your expectations in this instance, as client satisfaction is extremely important to us. So we can immediately look into this matter further, please email customercare@johnsand.co.
5/5
Trustpilothelpful and quick response team
helpful and quick response team.The team member Jose is friendly and really helpful in my case solution.Thanks.
Hi Xuran,Thank you for your kind review. We always aim to support our clients with expertise and efficiency, and it is fantastic to hear our team were able to deliver this for you. If you need any assistance in the future, please don't hesitate to reach out.
5/5
TrustpilotGuerschom - One of the best agent I have worked…
One of the best agent I have worked with. I would really recommend Guerschom, he was very professional in explaining the details. very fast in responding questions, and he does go extra mile in supporting good tenants. I appreciate his support in searching new properties
5/5
TrustpilotExcellent customer service
I cannot emphasise how amazing my experience was with Saffron. She went above & beyond to help me find a place. Her professionalism mixed with friendliness. I would 100% recommend Jons&Co, thanks to Saffron. I will be sharing my experience with my family & friends
5/5
TrustpilotMarwa has been exceptional in helping…
Marwa has been exceptional in helping through our rental journey. Her attention to detail, prompt communication, and thorough understanding of tenant needs make her stand out. Marwa went above and beyond to ensure a smooth and stress-free process for me. I highly recommend her services to anyone seeking a dedicated and professional agent!
5/5
TrustpilotBethel is very responsive and found for…
Bethel is very responsive and found for us good tenants. Very good service provided!
Hi James,Thank you for your kind words! We're thrilled to hear that Bethel was able to assist in finding the right tenants for you. Providing excellent service is our top priority, and we’re glad you had a positive experience.
5/5
TrustpilotGreat Thanks to Bethel Gamma
Great Thanks to Bethel GammaGreat Thanks to Bethel Gamma, who assisted me to find new tenant on time. Arranged check out for old tenants, and check in for new tenant in a very transparent way. Supported me to get new tenancy agreement settled in time.
5/5
TrustpilotReceptive staff and communicative
The experience was good with the people there being very receptive and punctual.Marwa and Seth-Nico were a good duo.
Hi Georgian,Thank you for sharing your feedback! We're pleased to hear that you had a positive experience with our team and that their combined efforts contributed to your satisfaction. If you need anything else in the future, we're here to help. Thanks again for choosing us!
5/5
TrustpilotThank you to Britney and Leigh
Thank you to Britney and Leigh for their assistance in the renting process, it's much appreciated.
Hi Jennifer,Britney and Leigh thank you for the feedback! We’re glad the process was smooth and enjoyable for you.
5/5
Trustpilotgreat rental experience
I had a great experience finding a rental flat with Johns & Co. Martina and Candice were incredibly helpful throughout the process. Arranging viewings was smooth, and the video tour provided beforehand was a great help in evaluating the flat. The process of handling documents after making an offer was also handled efficiently. Highly recommend!
5/5
TrustpilotFlat rental experience
Rayan from Johns and Co was true to his words.we got our flat on rent within 48 hours
Hi Vinay, We're pleased to hear you were impressed with Rayan's prompt and professional approach. We always strive to deliver, and it's fantastic to know Rayan achieved this. We look forward to the continued opportunity to assist you.
5/5
TrustpilotI had an amazing experience with Priscilla Ogefere
I had an amazing experience with Priscilla Ogefere, our property manager at Johns&Co. From the first day we met she was always responsive and willing to assist us with any inquiries. All maintenance issues were resolved quickly, and communication was always clear and timely.Thank you Priscilla for making our tenancy so enjoyable and easy :)!!!
5/5
TrustpilotPriscilla Ogefere is really very prompt…
Priscilla Ogefere is really very prompt in solving problem and following up on the requests of both tenants and landlords. Very transparent and hard working. Thank you a lot.
Thank you so much for leaving such a brilliant review. We’ll be sure to pass on your kind words to Priscilla.
5/5
Trustpilotthank you Vanessa and Marwa for your…
thank you Vanessa and Marwa for your efforts on the reference check and other paper works to secue the tenant, i appreciate
Hi William,Thank you for taking the time to leave this five star review. We will be sure to pass your appreciation along to Vanessa and Marwa. Do not hesitate to reach out if you need any help in the future.
5/5
TrustpilotLiam was very helpful in the moving-out…
Liam was very helpful in the moving-out process of our rental and ensured our references were provided on time. He handled everything very smoothly and politely
Hi Yasmin,We're pleased to hear you were impressed with Liam's services. We'll be sure to pass your appreciation along to him, and we wish you all the best on your property journey.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Tell us what you need and we'll put you in touch. JOHNS&CO Canary Wharf hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Tower Hamlets.
