Every review we hold for the Tower Hamlets office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotGreat first time experience renting
Sarah Ferreira was wonderful and guided us through all steps. She was very prompt in her communication.
Christine · 24 August 2024
Agent replied · 26 October 2024
Hi Christine,Thank you for your feedback! We’re delighted to hear that Sarah was able to guide you through every step and that her prompt communication made the process smoother for you. We’ll be sure to share your kind words with her. If you need any further assistance in the future, don’t hesitate to reach out. We’re here to help!
★★★★★ 5/5
GoogleI can’t thank David, Joseph and Christina enough for their hard work and handling when selling my property in Pan Peninsula. Not only was the transaction quick but they also managed to secure an above asking price offer in what is an extremely difficult market. I will have no hesitation in recommending Johns&Co to my friends/colleagues in Canary Wharf
Jason · 14 November 2019
Agent replied · 12 November 2024
Hi Jason, thank you for your great feedback!
★★★★★ 5/5
TrustpilotLara Robson is my property manager
Lara Robson is my property manager. She is always helpful and responds in a quick way.
Kitty · 6 September 2024
Agent replied · 26 October 2024
Hi Kitty, Thank you for your feedback! We're thrilled to hear that Lara Robson has been such a helpful and responsive property manager. We'll be sure to pass your kind words along to her.
★★★★★ 5/5
GoogleI came across an apartment I really liked and contacted Tasif. He patiently answered my questions and introduced me to the facilities in the apartment. Kelly was responsible for the renewal of the house contract. She was very careful and excellent. It was my first trip to London and I was glad that they helped me with the problem of renting an apartment.
Xiaoyu · 13 November 2023
★★★★★ 5/5
TrustpilotRecommended
I have been with Johns & Co for several years. I originally bought my flat through them, and since then, it has been fully managed by their team. Bryony, my property manager, is one of my favourite professionals I've worked with. She is highly professional, and I have never had any issues with my property or the tenancies over the years. Highly recommended.
Li · 22 October 2025
★★★★★ 5/5
TrustpilotFantastic service
Johns&Co had been managing my unit for the past 4 years and the company had provided tip top service to me since day 1. A special thanks to Brooke Nickless for his quick response and for the good services that he had rendered in helping me to solve some of the issues in my unit.
Kwok · 1 May 2024
★★★★★ 1/5
TrustpilotDo not return deposit, unreasonable deductions from deposit
They did a terrible job inventorying the flat after I vacated and tried to charge me hundreds of pounds for damage that they themselves documented in the move-in inventory. I vacated the flat nearly two months ago and have still not received my deposit, so I've had to file a dispute claim with TDS. I would never rent another flat managed by Johns&Co
Cristine · 17 September 2024
Agent replied · 26 October 2024
Hi Cristine,Thank you for your feedback. We are very sorry to hear that we did not meet your expectations in this instance, as client satisfaction is extremely important to us. So we can immediately look into this matter further, please email customercare@johnsand.co.
★★★★★ 5/5
TrustpilotCynthia and Candice were so great to…
Cynthia and Candice were so great to work with! Made the process smooth and easy
Christina · 13 September 2024
Agent replied · 26 October 2024
Hi Christina,Thank you for your wonderful feedback! We’re glad to hear that Cynthia and Candice made the process smooth and easy for you. We truly appreciate your kind words!
★★★★★ 5/5
TrustpilotOur property manager Spyros was always…
Our property manager Spyros was always there to help and manage any issues we had! Great experience throughout the year.
Caro · 13 June 2024
Agent replied · 26 October 2024
Hi Caro,Thank you for your kind words! We're thrilled to hear you had a great experience with Spyros as your property manager. We appreciate your feedback and look forward to continuing to serve you.
★★★★★ 5/5
TrustpilotThey have been great stayed with me…
They have been great stayed with me until the final steps, Silvia and Erin amazing help.
Ob · 13 October 2026
★★★★★ 5/5
TrustpilotBryony was very reactive and diligent…
Bryony was very reactive and diligent regarding our lock issue.
Gs · 19 November 2024
Agent replied · 23 November 2024
Thank you for your kind feedback about Bryony. We're pleased she provided effective assistance resolving your issues.
★★★★★ 5/5
TrustpilotAmber from Johns & Co was my main point…
Amber from Johns & Co was my main point of contact when I was moving home and she helped with answering all my questions and even showing me the apartments on a very short notice. She also went out of her way to share some great ideas about some of the renting problems I was having. Overall, a good experience
Mahmudur · 18 October 2024
Agent replied · 23 November 2024
Hi Mahmudur,Amber is delighted to have helped you through your move. We’re glad she made things easier for you and was proactive in solving your problems! If we can be of any further help, please don't hesitate to get in touch.
★★★★★ 5/5
TrustpilotLiah from Johns & Co
We had Liah from Johns & Co assisting us for a whole week in finding a new apartment that met all of our needs. She was efficient, helpful and so supportive even when we drove her mad! Thank you Liah!!
Salmaa · 16 December 2024
★★★★★ 5/5
TrustpilotGreat Thanks to Bethel Gamma
Great Thanks to Bethel Gamma, who assisted me to find new tenant on time. Arranged check out for old tenants, and check in for new tenant in a very transparent way. Supported me to get new tenancy agreement settled in time.
Yang · 1 December 2024
★★★★★ 5/5
TrustpilotIts a smooth move from leeds to London…
Its a smooth move from leeds to London many thanks to Candice and Micheal ,they doing really a good work super efficiency.
Entertaiment · 25 April 2024
Agent replied · 23 November 2024
Thank you for leaving us this 5* rating. We're pleased to hear Candice and Michael made your big move as simple as going from a-b! We wish you all the best in your new home.
★★★★★ 5/5
TrustpilotSam was absolutely great through the…
Sam was absolutely great through the whole process of finding the apartment and everything after!
Dana · 27 August 2024
Agent replied · 26 October 2024
Hi Dana,Thank you for leaving this five star rating. Sam will be thrilled to hear he delivered a great service!
★★★★★ 5/5
TrustpilotJohns&Co Priscilla: Helpful & prompt
Priscilla from Johns&Co is consistently helpful and prompt in addressing my queries and follow-up support where needed. Well done and thank you Priscilla 👏👏👏
Eng · 9 March 2024
Agent replied · 26 October 2024
Thank you for your wonderful feedback! We're delighted to hear that Priscilla has consistently provided helpful and prompt assistance in addressing your queries and providing follow-up support. We'll be sure to pass on your appreciation to her. Thank you for choosing Johns&Co.
★★★★★ 5/5
TrustpilotVanessa is GREAT!!
Vanessa has been amazing with helping us a find and secure our home! Super helpful, even on weekends and answered all our queries. The move went super smoothly and we couldn’t be happier with the service we received from Vanessa!
Maya · 9 December 2024
★★★★★ 5/5
TrustpilotErin & Matthew
We have great experience with Erin & Matthew. Their quick and professional responses did impress us.
PIERRE · 8 October 2026
★★★★★ 5/5
TrustpilotPleased with Vacancy mgmt service
With myself being miles away, we rely heavily on the vacancy management agent to ensure the unit is in good shape at all time. Reports and visit being conducted from your office which we are extremely please on how it was managed. Agent office has been very accommodative on short notices on my request. (I.e. guest visits etc..)
Ernest · 8 November 2024
Agent replied · 23 November 2024
Hi Ernest,Thank you so much for your kind feedback! We’re delighted to hear that you’ve been pleased with how we’ve managed your property, especially given the distance. Thank you for trusting us with your property, we’re here to assist anytime you need!
★★★★★ 5/5
TrustpilotThank you Bryony Bowyer
Prompt services. Handled the issue quickly with profession. Thank you Bryony!
胡天赐 · 24 October 2024
Agent replied · 23 November 2024
Thank you for recognizing Bryony’s prompt and professional approach. We appreciate your feedback!
★★★★★ 5/5
TrustpilotGood team
Andrew Shek and his team incl. Claudiu Ciupitu had been very helpful and professional.
Tsan · 6 September 2024
Agent replied · 26 October 2024
Hi Tsan,Thank you for your kind words! We're delighted to hear that Andrew, Claudiu, and the team have provided you with helpful and professional service. Your satisfaction is our priority, and we’re glad to know the team met your expectations. If you need further assistance, feel free to reach out anytime!
★★★★★ 5/5
TrustpilotAlexandra Erne has been very helpful in…
Alexandra Erne has been very helpful in letting out our properly and has assisted efficiently despite time zone difference
BT · 9 June 2024
Agent replied · 26 October 2024
Thank you for leaving this fantastic feedback. It is great to hear that Alex has been managed to successfully manage your let. Johns&Co will always cater to our clients, no matter the time!
★★★★★ 4/5
TrustpilotOur property manager Prisicilla has…
Our property manager Prisicilla has been of great support so far,very responsive to requests, proactive, friendly and easy to hold conversations with. She takes her time to take notes of all complaints and act fast on it. So far its good and I hope all our complaints gets resolved soon.
Victoria · 27 June 2024
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
