Trusted Agent profile · Tower Hamlets
★★★★★
1,502 reviews across 2 platforms
70 Marsh Wall, London, E14 9SL, Tower Hamlets, E14 9SL
Part of JOHNS&CO, see every office.
JOHNS&CO's office in Tower Hamlets, at 70 Marsh Wall, is rated 4.8 out of 5 across 1,502 reviews on two platforms, including 172 Google reviews rated 4.2.
Every review we hold for the Tower Hamlets office, from every platform, shown as written. First names only.
5/5
TrustpilotThoroughly enjoyed working with Rachel…
Thoroughly enjoyed working with Rachel and the team in Weat Hampstead has been great. Look forward to working with them again soon
Hi Natel,Thank you for your kind review. We are pleased you had a positive experience with our West Hampstead team, and we look forward to working with you in the future!
1/5
TrustpilotUnprofessional Sales Conduct
I had a very disappointing experience with Sales Nikolay Yankov. His tone was unprofessional and condescending, even suggesting that we needed to "educate ourselves" as potential buyers. Rather than offering genuine guidance, it felt like he was more interested in pushing a sale. Such behavior reflects poorly on the agency and left me questioning their professionalism. I would advise future buyers to be cautious.
Hi Ricky,Thank you for your feedback. We are very sorry to hear that we did not meet your expectations in this instance, as client satisfaction is extremely important to us. So we can immediately look into this matter further, please email customercare@johnsand.co.
5/5
TrustpilotAnthony Otigba is one of the best in the business
If it wasn’t for Anthony Otigba we would never have gotten the flat and experience we received at the end. Actually took time to properly listen, give us a few showings and be patient when it came to collecting all the documents for the tenancy. Even then throughout my tenancy he always made time and helped even for issues that weren’t even his area of responsibility.
Hi Amrinder,Thank you so much for sharing your experience! We're thrilled to hear that Anthony played such a pivotal role in securing your flat and providing excellent service throughout your tenancy. Anthony’s dedication to going above and beyond truly embodies our commitment to customer satisfaction. We’ll be sure to share your kind words with Anthony. Thank you for trusting us, and we’re glad we could make your experience a positive one!
5/5
TrustpilotI would like to appreciate Cynthia
I would like to appreciate Cynthia, Victoria and Sam as best agents. They are always there to support and advice on resolving issues. Thanks to them I’ve been with John’s & Co for two years now!
Hi Dalia, Thank you for taking the time to leave this kind feedback, and your continued trust. It's great to know that Cynthia, Victoria, and Sam have provided consistent support and that their efforts have consistently impressed you!
5/5
TrustpilotVictoria Aderibigbe was 5 stars
Victoria Aderibigbe was super helpful! Thank you for your quick and detailed responses.
Hi Chunyi,Thank you for your kind words about Victoria! We're thrilled she could assist you with such quick and detailed responses. Your satisfaction is our priority.
1/5
TrustpilotTerrible Horrible company - left homeless and trying to scam and rob money
Company misled my partner whom's english is not her native tongue. They happily took the deposit and first month's rent then decided that the agreement no longer suited the landlord as their reference check "failed" due to someone being on "probation" (false statement and not disclosed to them) A DAY before they were supposed to move in, leaving them homeless without a place to live.
5/5
TrustpilotJohns & Co, Wapping
I have been asked to provide a reference regarding my recent experience of letting a flat through Johns & Co’s office in Wapping.As I am currently living away from London, I was interested in letting my flat through a full-service agent. Ryan McCabe, as lettings manager, visited me to explain the process, regulatory environment and likely income. I found his style clear and honest, particularly regarding the amount of pre-letting costs now required from a landlord. Having decided to proceed, Johns & Co quickly marketed the flat, found two suitable tenants and we had agreed terms within a week. I was very impressed with the efficiency of Johns & Co's process, regular communication and the client-focussed attention I received from Ryan and his colleagues. I would particularly like to thank Gytis Serikovas, who finalised the let and liaised on my behalf with sub-contractors to prepare the flat.In summary I would recommend Johns & Co as a letting agent, especially to a hands-off landlord, and hope to continue our relationship in the long term. Thank you.
5/5
TrustpilotProfessional, reactive and prompt
Professional, reactive and prompt. I think that about does it. Thank you Param.
Hi George,We appreciate your concise yet glowing feedback! Param’s professionalism and promptness are invaluable to our team, and we’re thrilled he exceeded your expectations.
5/5
TrustpilotAddressing customer urgent needs during vacation
Mr. Param Virdee demonstrated excellent customer service even he was out of office from 25 November 2023 to 27 November 2023. He gave immediate response to my email sent to him on 25 November 2023. I requested an urgent maintenace job to fix my heater problem (IS12775593). It is because extreme cold temperatures -2 °C is happening in Manchester. More worsely, I has caught cold and in fever. He follow-up with contractor to carry out maintenance job and ensure the problem could be fixed with top priority.
Thank you for taking the time to leave us this review. We really appreciate your feedback and are delighted you had such a positive experience! We will make sure to pass this onto Param.
5/5
TrustpilotLara is a very good property manager
Lara is a very good property manager, i thank her and wish her continued success
Hi Metin,Thank you for this feedback. We are thrilled Lara has impressed you and we have every confidence she will continue to excel at Johns&Co. We will be sure to pass your best wishes onto her.
5/5
TrustpilotPrincess Owoeye is really helpful to…
Princess Owoeye is really helpful to arrange to fix our tower rail.
Hi Monica,Thank you for your positive feedback! We’re glad to hear that Destini and Alex provided timely and helpful service throughout your process. Our team always strives to be responsive and supportive, and we’re happy that you had a great experience with us.
5/5
TrustpilotExceptional customer support Destini-Rikki and Bethel Gamma!
Outstanding Service by Destini-Rikki and Bethel GammaI’m impressed by the exceptional service provided by Destini-Rikki and Bethel. They responded quickly, answered all my questions with clear and useful solutions, and even helped me connect with the right team when needed. Their efficiency and professionalism made the entire process seamless. Thank you for setting such a high standard of customer care!
Thank you for your glowing review! We’re thrilled to hear about the exceptional service you received from Destini and Bethel. Their commitment to professionalism and efficiency truly sets the bar high. Thank you for choosing Johns&Co!
5/5
TrustpilotApartments rental and management
I own two apartments in Providence Wharf and GoodLuck Hope developments, and since some years Johns & Co. is taking care of their rental and management, always with my full satisfaction.In the last 1.5 years my interface as Tenancy Coordination and then Letting Administrator has been Alexandra Ene, and I had with her multiple written contacts: she is extremely professional, puntual and effective, therefore I hope that our co-operation with continue long-term.
5/5
TrustpilotNaomi Madourie was excellent throughout…
Naomi Madourie was excellent throughout my short lease. She was professional and prompt.
5/5
TrustpilotEbru has been so great at helping us…
Ebru has been so great at helping us with the moving process. Impressive!
Hi Matthew,We’re glad Ebru was able to help with your move! Thank you for your kind feedback, and best wishes in your new home!
5/5
TrustpilotJoynal was a brilliant support…
Joynal was a brilliant support negotiating some flat refurbishments, always keeping us posted with the progress and providing timely communications. Thanks Joynal!
Thank you for leaving this feedback. We are pleased to hear Joynal has been both timely and transparent in his communications, allowing you to feel secure in the handling of your property. If you need any further help, please don't hesitate to reach out.
5/5
TrustpilotParam has been a very helpful property…
Param has been a very helpful property manager. I am grateful to have Param helping out.
5/5
TrustpilotAppreciation for professional service
It really gave me a much needed peace of mind when my property is managed by a highly competent and professional team. Kudos to Brooke Nickless who has recently assisted in coordinating an inspection of the ventilation as well as the fitting of replacement filters, more importantly going through the involved steps with me in detail to make sure I’m fully on top of what’s happening in my property. Well done, thank you
Hi William,Thank you for leaving this fantastic review. Communication and transparency are vital to ensuring our clients feel secure in our services, so we are pleased to hear Brooke was exemplary. If you require any future assistance, please do not hesitate to get in touch.
5/5
TrustpilotRachael is absolutely amazing
Rachael is absolutely amazing. A problem that couldn't be solved in a month and she solved it in one day. Great communication!
Hi Manar,Thank you for the review! We're thrilled Rachael resolved your issue so quickly. Great communication is essential for us, and we're glad she exceeded your expectations. Thanks for choosing us!
5/5
TrustpilotSam elJani was extremely efficient…
Sam elJani was extremely efficient diligently responded to the concern until it was sorted. Many thanks
Hi Ahmed, Thank you for sharing this feedback. We're pleased to hear Sam's diligence positively impacted your experience, and that she ensured all your issues were resolved. We'll be sure to share your thanks with her.
5/5
TrustpilotJohns&Co apartment letting management
I have used Johns&Co for a few years now and have found them to be extremely efficient, friendly and knowledgeable.
5/5
TrustpilotSuper Agent Amber WONG
I am so glad to have Amber WONG helping me to rent out my apartment in Riverscape. She is patient and kind. Not only being so helpful in answering all my questions and highly efficient in processing the rental contract, but also taking care of all details in the rental process. I really appreciate having Amber be my AgentThank you so much
Thank you for sharing your wonderful feedback! We're thrilled to hear about your positive experience with Amber. Her patience, and attention to detail are truly valued, and it's fantastic to know she provided efficient support throughout the rental process. We'll be sure to pass along your kind words to Amber. If you need further assistance in the future, please don’t hesitate to reach out.
5/5
TrustpilotZara was amazing
Zara was amazing. Thanks for your help and support.
5/5
TrustpilotGreat first time experience renting
Sarah Ferreira was wonderful and guided us through all steps. She was very prompt in her communication.
Hi Christine,Thank you for your feedback! We’re delighted to hear that Sarah was able to guide you through every step and that her prompt communication made the process smoother for you. We’ll be sure to share your kind words with her. If you need any further assistance in the future, don’t hesitate to reach out. We’re here to help!
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