Foxtons New Homes East reviews

★★★★★ 5/5

Google

I had an exceptional experience working with Tiegan. She was incredibly responsive and went above and beyond to assist me with securing a short-term let. Despite not ultimately doing business with her, Tiegan remained unfailingly helpful, arranging numerous property viewings and providing invaluable advice. Her professionalism and dedication were evident in every interaction. I highly recommend her and the company for their outstanding service and support!

Neil · 25 June 2024

★★★★★ 1/5

Trustpilot

Horrible setup with bullies waiting for…

Horrible setup with bullies waiting for targets to exploit in whatever way possible- A lot on the estate agent services in united Kingdom.Their only aim is to collect the money from both tenants n landlord.After that no responsibility. Can't imagine recommend them to my worst enemy.

Anita · 26 February 2026

★★★★★ 5/5

Google

I had the most stellar service from Donovan E. He was so incredibly helpful and kind. He helped me relocate from the US to the UK with ease. I would recommend him as a realtor because he was so compassionate and was able to help me move in so quickly. He checked in with me even days after I moved into my apartment. I am so grateful for Donavan! He 'got it done!'

Georgia · 27 January 2024

★★★★★ 5/5

Trustpilot

Truly fortunate to have had Foxton's Andy Hoad Onboard

Truly fortunate to have had Andy Hoad assigned to my property purchase as a first-time buyer.

Al · 21 September 2026

★★★★★ 1/5

Trustpilot

Losing my ish with these people

There has only been 1 staff member at Foxtons that I find competent. The 1 star is for the one person who had great customer service- who unfortunately is not leading on the sale.

Jane · 20 May 2026

★★★★★ 5/5

Google

It's my first time to rent an apartment in UK, luckily I met Jason Segovia of Foxtons:D He's professional and very effective. He called me for a visit before I check posts on rightmove, making deal and sign contract in the SAME DAY. There's nothing to complain, nothing to worry about Jason. He's fantastic! As a Hong Konger who immigrated to the UK for the first time, I am unfamiliar with life. Fortunately, I met Jason Segovia from foxtons. He is as efficient as the Hong Kong people. He prepares several suitable dishes at one time, follows suit and can help you negotiate prices. Jason is really helpful, a local Hong Konger.PositiveResponsiveness, Professionalism, Value

John · 24 October 2021

★★★★★ 5/5

Google

I would like to extend a special thank you to Sihame for being a star when it comes to holding multiple viewing, answering all questions and building a relationship to better find and secure the perfect property for me. This has been instrumental in finding the perfect dream home. Billy is also an exceptional individual when it comes to the purchase moving forward and increasing visibility. Foxtons have been brilliant at leading with a relatively complex purchase and are excellent at working with multiple parties to ensure progress is being made and everyone is updated at all.

Harpreet · 24 October 2021

★★★★★ 5/5

Google

Excellent service. I was able to contact a Foxtons agent Antoniya Jackson, and the service she provided was exceptional. The service was very personalized, she helped me in every step of the process and managed to help me find an excellent 1 bedroom flat with all the characteristics that I needed. Antoniya and Foxtons were always available when I needed them and they answered all the questions and doubts I had during the process. I definitely recommend Antoniya and Foxtons for the search for your new property.PositiveResponsiveness, Quality, Professionalism

Hugo · 24 October 2021

★★★★★ 5/5

Google

Sonny Rogers is the ultimate professional and an absolute pleasure to deal with. Sonny dealt with my sale and purchase and if it wasn't for his time, care, attention, pro-activeness and support, the transactions would have fallen through. I instructed Foxtons after being messed around on my sale by another agent and so I was without a buyer and my purchase was at an advanced stage but Sonny worked extremely hard to find me another buyer in a short timescale ensuring that my purchase stayed on track. His communication was excellent throughout and he meticulously followed up on every question I had and even now is helping on post-completion queries. I was also very impressed by Sonny's manager Thomas Holmes who kept a close eye on progress and would check in at appropriate times which was very much appreciated. I would not hesitate to recommend Foxtons and feel they are worth every penny of their fee.PositiveResponsiveness, Quality, Professionalism, Value

Nina · 24 October 2021

★★★★★ 5/5

Google

Foxtons were brilliant - from the initial viewings all the way through to the Completion of the sale. Billy Brooks was my key contact at Foxtons and the knowledge, responsiveness, support and time management that he brought to this sale was the key to it's success. Where other parties (sellers lawyers, mortgage advisors etc) were slower at responding or lacked attention to detail surrounding the queries being raised, Billy always ensured that he was doing everything within his power, in addition to continually going over and above for the last 4 months to help me get what was required to drive this sale to a close. I could not be more pleased with the service received and 100% recommend Foxtons!PositiveResponsiveness, Quality, Professionalism, Value

Ellie · 24 October 2021

★★★★★ 1/5

Trustpilot

Foxtons found tenants for my property who filmed porn and offer "happy ending" massage services.

I trusted Foxtons to manage my property professionally. They found the tenants, collected commission (2 months rent per year) and management fees, and were contractually obligated to inspect and monitor my home. They failed on every count.

Anonymous · 26 April 2026

★★★★★ 1/5

Trustpilot

I am a landlord and have received very…

I am a landlord and have received very poor service from Foxtons. No communication. Have to follow up emails several times. Frequent change of staff. High fees and provides no service at all. Regret changing over to foxtons to manage property. Stay away!

Resha · 10 March 2026

★★★★★ 5/5

Google

A big thank you to Brontë for all her help. She was extremely patient during our viewings and never made us feel rushed or pressured to make a decision. It’s rare to find an agent so transparent and genuinely dedicated to finding the right …

Atig · 16 February 2026

★★★★★ 5/5

Google

I wanted to write a review because Peter Chojnacki has been very professional. We did not purchase a property with him because we decided to put our search on hold. However, the service he provided was exceptional. Thanks for your effort, Peter.

Marika · 23 September 2024

★★★★★ 1/5

Google

Avoid at any cost! I took full management option to pay 17 percent for the management (mismanagement) and ended up managing everything myself… I went through 2 managers, who frankly only complicated matters and were very slow to even get …

Kristina · 16 March 2026

★★★★★ 1/5

Google

Terrible experience with this agency both as tenant and as a home buyer. Staff is unresponsive, careless and sloppy. They cancel appointments at short notice and do not follow up to rearrange. Most of their communication is incorrect and they need to be constantly chased to rectify. As a tenant, they refunded my deposit two months after the landlord’s green light, when it should have been 10 days.

Donatella · 26 February 2024

★★★★★ 5/5

Google

Rebecca is someone I would highly recommend to anyone looking to purchase a property. I was dealt with the utmost care and not only was I satisfied I felt like she went above and beyond for doing work after hours to get my deal done. I couldn’t be happier and can’t wait for my move in July!

Mando · 24 October 2023

★★★★★ 5/5

Google

Sam was very helpful and insightful during the day. He has a calm and great demeanor. Sam is definitely one of the best estate agents I have met. He helped me view a variety of properties and widen my scope regarding the properties.

M · 25 July 2024

★★★★★ 1/5

Google

Avoid! Unprofessional and scammers. Foxtons became our agency after they bought the previous we were renting. Many incidents along the whole tenancy but the surprises came at the end (of course). More than a month before we had to leave the property i emailed them to ask how much would be our total rent, as it wasn't a whole month and we had some extra balance in our account. Shan, answer with a certain amount. Of course that is the amount we were expecting to pay, as we asked. A surprise came when they charged us in the last month more than 500£ on top that amount. After a couple of calls with someone very helpful on the phone. We figure out that: First, Shan told us the wrong amount (it's kind of the basic of the job) and Secins they also did the maths wrong to pay by the number of days we were left in the property. So at the end the final bill comes at 150£ on top of the first quote. I can imagine Shan's mistake is a human mistake (poor professionalism) but the second mistake is a Foxton's mistake. I can't imagine how many people are not paying attention to these details or just paying when they get an email of warning. Feel like Foxtons are a bunch of scammers. Avoid at all costs.

Gonzalo · 10 January 2025

★★★★★ 1/5

Google

I had the absolute displeasure of dealing with Shanique Thomas at Foxtons, and the experience was nothing short of appalling. She initially arranged a viewing for 5:00 PM but called at 3:00 PM on the day to push it back to 5:30 PM. I didn’t mind the change and arrived at the property promptly at 5:30 PM. However, when I tried to contact her, I called twice, both went straight to voicemail. I followed up with an email to confirm if the viewing was still happening, but I received no response. NOTHING. I stood in the freezing cold for half an hour, waiting and wondering what had happened. With no communication for the next two days, I honestly started to think she’d lost her phone or had been in an accident, it was that baffling and unprofessional. Two days later, I enquired online about another property, and she finally called me back. Her explanation for ghosting me? She casually said she "got stuck at work." No apology. No acknowledgment of the inconvenience caused. Just a cold, matter-of-fact statement. It was as if she didn’t care at all about the time she had wasted or the complete lack of professionalism she’d displayed. To make matters worse, she had the audacity to ask if I was still looking to rent. When I told her I wasn't looking to rent, she had the nerve to question me, pointing out that I’d just enquired about another property. I had to explain that, yes, I was still searching, but I refused to deal with her again. This entire experience was incredibly frustrating and disrespectful. If this is the standard of service Foxtons provides, I want no part of it. Renters deserve to be treated with respect, not as an afterthought.

Hayley · 10 January 2025

★★★★★ 1/5

Trustpilot

Five years a tenant, then a masterclass in incompetence at the end

I rented a property managed by Foxtons for five years and one month. We paid rent on time every month and never had a complaint raised against us. Then we tried to leave.

Toby · 28 April 2026

★★★★★ 1/5

Google

The property management service is very poor. Communication is awful. You wait days for an unhelpful response. Even for important things like being unable to lock the door. I guess once the commission is paid, there's no incentive to treat tenants well. Our tap has been leaking for 5 months. The flat was below standard when we moved in. We had negotiated new carpets - but this was not done. The floor, balcony and toilets were dirty. We only had one key, and after 7 months we still haven't received a key for our mailbox!! The kitchen was filled with dirty crockery and cooking equipment left by the landlord. The vacuum cleaner didn't work. The chairs were old and damaged. The shelves were missing supports. To withdraw from your contract early expect to pay a fee of about 2.4× the monthly rent The service while you're looking for flats is good however. David Morgan was very helpful in our search. The staff in the branch are also helpful and pleasant to speak to. Unfortunately the property management is unacceptable which outweighs these positives

Jonas · 12 November 2020

★★★★★ 5/5

Google

We have been speaking to Peter re a flat purchase for a some time and he is a very thorough professional. Peter takes time to listen to your needs and is very polite and goes the extra mile making you comfortable in this whole otherwise cumbersome process. Thank you Peter, keep up the good work.

Amit · 24 October 2023

★★★★★ 1/5

Trustpilot

Foxtons’s account’s department have bad…

Foxtons’s account’s department have bad ethical practices.The charged me as a landlord 3 years commission & after six months again charged me 2 years commission for the same property.when I complained they credited part of the commission but after a week they recharged me some more commission.As the tenant rent is deposited directly into Foxtons’s account I cannot do much about it and am finally taking them to court for fraudulent activity.

Vp · 23 March 2025