Trusted Agent profile · Tower Hamlets
★★★★★
403 reviews across 2 platforms
Unit 20 Canada Square, London, E14 5NN, Tower Hamlets, E14 5NN
Foxtons's office in Tower Hamlets, at Unit 20 Canada Square, is rated 3.8 out of 5 across 403 reviews on two platforms, including 270 Google reviews rated 4.3.
Every review we hold for the Tower Hamlets office, from every platform, shown as written. First names only.
1/5
TrustpilotExtremely poor experience with Foxtons
Extremely poor experience with Foxtons. We were left without proper cooking facilities for 25 days, which had a major impact on our daily life and forced us to spend extra money on food. A functioning cooker is a basic part of any home, yet this was not handled with the urgency it deserved.
5/5
GoogleGreat service! Grace and Alex were fantastic with us, I highly recommend them for your next move. We are moving back from Portugal to the UK, and they've helped us getting all sorted smoothly and quickly! Grace found the perfect flat for us, that ticks all the boxes we asked for. We can't wait for the move in date. :) Thank you so much for helping us taking care of this important step in our life.
1/5
GoogleIf you are a tenant - please take note that Foxton will prioritise the landlord and will take advantage of you as a tenant. Our experience with Foxtons has been extremely distressing. Members of Foxtons (Teegan Williams and an other member) have been calling us constantly and threatening to reduce our deposit if they are not allowed entry for viewings with less than 24 hours notice (in breach of our tenancy agreement). Be prepared to be forced to do viewings within hours of notice or lose your deposit!
Hi Mihir Bhattacharya, We apologize for your experience with Foxtons Canary Wharf Estate Agents. We take client complaints extremely seriously and always investigate them fully; please do reach out to “social@foxtons.co.uk” so we can investigate this matter further. Best, Sophie
1/5
GoogleRequested to view a specific property was told to wait as there are already many lined up. Sure thing, but agent also asked a thousand questions as to why we want that specific property. Answered all and even wrote in an email the 3 main features we need. Same evening agent calls back to let us know we "got lucky" and there is an opening the very next day mid-afternoon. It's quite last minute to us with work but we move around/cancel some meetings and rush to the appointment. We get there just on time, agent is very relaxed and took over 10m just to get the keys and his car. A bit strange as we thought the viewings are strictly timetabled but fine. We get in his car and he starts chatting and asking more questions many of which are repeated from before. At one point I ask if this is the optimal way to the flat as we are headed a weird way and he casually notes "oh we are not viewing that flat as there is an offer for it already". We freak out and but he insists he'll show us something "just as good if not better". We are still super shocked and angry but thought at this point what could we lose. He proceeds to show us another flat that is not only not the same price but doesn't even have 2/3 key things we repeatedly asked for and even wrote down. We literally repeated these in the car and yet he proceeded to waste our time with something not matching. After this he still had the audacity to ask "what we think" and wanted to show us more places that are "even better". Mind you we were already 20m past the "open slot". Thankfully this flat was close to the tube so at this point we just walked away but that still wouldn't stop him from repeatedly calling us the day after. I know the job of these agents is to sell, but this way of creating a false sense of urgency to then completely wate our time should be straight up criminal. After this experience we definitely won't even consider any flat marketed by Foxtons since who knows if they'd actually show us the same place.
Hi Peter Heinrich, We apologize for your experience with Foxtons Canary Wharf Estate Agents. We take client complaints extremely seriously and always investigate them fully; please do reach out to “social@foxtons.co.uk” so we can investigate this matter further. Best, Sophie
5/5
GoogleWe would like to highly recommend Chantelle Mehmi, a caring and qualified estate agent. She has been incredibly useful during the entirety of the process and has helped us in many ways. Very professional and respectful, she knew how to guide us best to the flat we desired and was always available to any concerns we had. If you are looking at Foxtons, by all means try to have her as your estate agent.
5/5
GoogleNathlyn was amazing! She helped me find a place I love and offered really nice support overall in the process of finding my new home!
Thank you Ashita Roongta for your review. Sophie, Foxtons Canary Wharf Estate Agents Get it done with London’s number 1!
4/5
GoogleStuart Harris has been brilliant at guiding us through our transaction. He is reliable, professional and knowledgeable, I would definitely work with him again. The service provided from the sales agents collectively has been varied. On the whole it’s been satisfactory, but there were some occasions when comms was lacking (in connection to potential viewings, for instance). Overall though, I would recommend them to others and wouldn’t hesitate to instruct them again.
1/5
TrustpilotI've recently started renting from…
I've recently started renting from Foxtons. They are both the letting agent and the managing agent. I have never paid so much for such a bad service. None of the extractor fans work, my heating doesnt work, the curtain rods are bent and now one has fallen off & luckily no one got hurt because they have taken so long to resolve the issues. I'm wondering is this even legal?
1/5
TrustpilotWARNING: Extreme harassment and zero internal coordination
I contacted ONE agent for a specific property viewing, and it has turned into a total nightmare. I am being hounded by at least FOUR different colleagues from this branch. The frequency is beyond unprofessional, I just received 2 calls in the span of 5 minutes.
1/5
TrustpilotOutrageous and awful management service
As a landlord (don't hate me!) paying for a managed service, they tried to charge me £90 + vat to fix a meter door with two cable ties. This is typical, and I have to chase them repeatedly for everything. My tenants and I deserve better.
1/5
GoogleCalled to query about a property to buy and I asked for the cost of the service charge. Instead of asking me, the agent asked me 20 questions during the course of 10 minutes and still kept on asking and asking, without the willingness and readiness to share the cost of the service charge in the name of qualifying buyers. I told him I have answered 20 questions and how many more questions do I need to answer before he will be able to qualify me as a buyers and share the service charge number. The question was not answered and more and more questions keep on coming, still in the name of qualifying buyers. Felt really very uncomfortable. I asked to speak with his senior and it was refused. I ask for foxton complain handling process. It was fused to be provided verbally.
Hi WY, Sorry to hear that. We take client complaints extremely seriously and always investigate them fully; please do reach out to “social@foxtons.co.uk” so we can investigate this matter further. Best, Sophie
5/5
GoogleWe just completed the tenancy agreement, and I have to admit that Donovan E. has helped us a lot. He is very enthusiastic and friendly, helping us from finding a good apartment that suits our needs, to helping us talk with the landlord. Next, he also helped us with a very quick and effective rental procedure. Thanks to him, the rental process went very smoothly for us. We greatly appreciate that. In the future, if we need to rent a property in a similar area, we will definitely ask for Donovan's help again!
Hi Thanh Mai, Thank you for your detailed review! Sophie, Get it done with London’s number 1!
5/5
GoogleThe absolute best experience with Nathyln, she is so attentive, and so genuinely caring about what I was looking for, she picked up on so many things and I felt really listened to. The viewings were so great and she made the experience so fun! I will always remember Foxtons because of Nathyln! ✨ The energy and kindness of this team is genuinely so great ! Thank you so much foxtons!
Thank you Belle Osorio for your review. Sophie, Foxtons Canary Wharf Estate Agents Get it done with London’s number 1!
1/5
TrustpilotAppalling lack of transparency, 5 months of silence followed by an “ambush” claim
I had an incredibly unfair and unprofessional experience with the Foxtons Deposits Team. We moved out in October 2025, yet it took five months for any clarity regarding our deposit, a delay that felt like a tactical move to strip us of our right to provide counter-evidence.
5/5
GoogleSana Ikram is a brilliant real estate professional, very kind and approachable. She patiently showed us multiple properties, ensuring our schedule was accommodated and took the time to respond in detail to each of our questions. Her honest and transparent approach made us feel comfortable and she addressed all our concerns without making us feel rushed. I wholeheartedly recommend her to anyone in search for a new flat!
5/5
GoogleWOW! Seriously they could not have been more helpful. It was so so hard to get anyone to respond at all, and then we spoke to Antoniya, and she solved the problem. The apartment we wanted was not available, so she found one better. There were some issues with documents - she just solved it. She communicated so well, she took responsibility and just solved the problems. We already asked her to help with our next let. I am just so thankful for her first class service and efficiency.
5/5
GoogleWe recently rented a property from Foxtons through Grace Casely. I cannot thank her enough and she deserves huge recommendation. I must say that she is very professional and puts tremendous effort in her work. She is also extremely responsive. Grace and her team negotiated the terms with the landlord and kept us updated throughout. Before we met Grace, it was very difficult to find any suitable property given how hot london property market is. But Grace made our journey super easy. She ensured that all paperwork is completed and everything is ready. I’m extremely grateful. Thank you Grace!
5/5
GoogleFantastic service. Foxtons was chosen based on promising statistics online, and they did not fail to deliver. Sale of our flat was completed quicker than we anticipated. Peter Chojnacki was great, always in touch so that we knew how things were progressing. Peter went the extra mile for us and even hand delivered contracts to our new home so they could be sorted quickly. Fantastic estate agent. I recommend their service as they were much better than the two estate agents used previously. Third time lucky!
5/5
GoogleI was working with Donovan at the Canary office and his service was outstanding. His knowledge of the market and area was super helpful in finding my property. He rolled out the red carpet treatment and showed me 5 different locations personally and always kept me informed throughout the process. If anyone is on the market I’d personally recommend working with Donovan, you can be sure to expect a 5 star service. Much appreciated Donovan!!
Thank you Zak M for your review. Sophie, Foxtons Canary Wharf Estate Agents Get it done with London’s number 1!
1/5
TrustpilotI wanted to view a house
I wanted to view a house. I was asked about my financial position and pushed to see their recommended mortgage broker and solicitor services. I said I had my own and it is all lined up so I'm not interested in using yours.
5/5
TrustpilotWe were well supported by Molu
We were well supported by Molu, who helped us find the perfect kind of home that we were looking for.
5/5
GoogleHad a productive few viewings. Sam was very helpful and respectful with lots of local knowledge and understanding of each property
Thank you Nick for your review. Sophie, Foxtons Canary Wharf Estate Agents Get it done with London’s number 1!
5/5
GoogleTiegan Williams was a great agent to work with, always responsive, kind and proactive. Had a smooth experience overall, really recommend!
Thank you Vlad Sipos for your review. Sophie, Foxtons Canary Wharf Estate Agents Get it done with London’s number 1!
5/5
GoogleI had the chance to work with Grace Casely, she is the best by far, all went smoothly from viewing the flat to signing the contract. I had a very bad experience with previous agent and started to lost hope on all agents, but she proved me wrong, they’re are very professional ones out there (and she’s one of them!). Big thanks to Grace :) and looking forward to moving to my new flat soon!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Foxtons's Tower Hamlets office has 403 reviews across two platforms: 270 on Google, 133 on Trustpilot (across the whole business).
Foxtons New Homes East is rated 3.8 out of 5 across all 403 reviews, and 4.3 out of 5 on Google from 270 reviews.
Foxtons New Homes East, Unit 20 Canada Square, London, E14 5NN, Tower Hamlets, E14 5NN.
