Foxtons New Homes East reviews in Tower Hamlets

★★★★★ 5/5

Google

I was urgently looking for a one bed apartment, and Donovan was the person who helped me find a good flat. I would like to express my gratitude to him because he did the viewing late (I think it was after his working hours), which I really appreciate. He even assisted me with other issues related to the previous flat. He is a star! I truly appreciate what he has done for me.

Mohammed · 26 February 2024

★★★★★ 5/5

Trustpilot

Amazing service with really helpfull…

Amazing service with really helpfull team. Exemplary service from Andrew really helfpull with updates on the house that we buying. Thank you so much guys and special thanks to Andrew for all the follow ups.

Eros · 20 May 2026

★★★★★ 5/5

Google

We were looking for a two bedroom apartment with my boyfriend and I must say Donovan was incredibly helpful, we arranged a viewing and he also drove us to other places he knew we would like to see. He was very patient, explained everything completely detailed and treated us as we were friends. If I had to rent an apartment in the area again I would definitely ask Donovan for help 100% 😊

Ana · 27 January 2024

★★★★★ 5/5

Trustpilot

Professional, punctual, polite, prompt

Five stars for Mr. Hassan Bacchus of Foxtons. He is extremely professional, polite, and reliable. He managed to find great tenants and rent out my property in only one week.

Fataneh · 17 September 2026

★★★★★ 1/5

Trustpilot

Foxtons wrongly extended our tenancy…

Foxtons wrongly extended our tenancy end date then withheld our deposit on non payment of rent grounds. Even after acknowledging their 'error' it took 2 months for them to correct it. The money was only returned after a letter before action for a small claims court was sent. Other customers are advised to exercise extreme caution with how deposits are safeguarded.

Julie · 19 September 2026

★★★★★ 1/5

Trustpilot

I was spoken to quite rudely on the…

I was spoken to quite rudely on the phone with agents pushing for an earlier viewing or just scheduling a viewing without asking for availabilities. I have told agents multiple times to stop calling me but this was not heard. I even removed my information from the portal and noted that I am no longer looking for a property. I still receive 3-4 calls a day whilst informing them that I do not want to rent through them.

Vinisha · 20 May 2026

★★★★★ 5/5

Trustpilot

Aga was amazing during our entire…

Aga was amazing during our entire tenancy and helped with every issue and resolved them super quick. Couldn’t ask for a better agent to have been helping us. Big thanks

Harrison · 18 May 2026

★★★★★ 1/5

Trustpilot

Foxtons Letting Commission…

Just to share my experience and warn anybody thinking of using Foxtons letting services. Foxtons will be vey happy to take full year commission in advance but if your tenant moves out before the full year period, Foxtons will not refund your commission in cash but just leave the amount as a credit in your account even you no longer have the intention to rent out your property. Area director of Foxtons claimed that this is in line with Foxtons terms of business. Beware before you choose Foxtons letting services.

Kok · 1 May 2026

★★★★★ 5/5

Trustpilot

Nathan was my advisor and he did all…

Nathan was my advisor and he did all for our comfort.

Juan · 18 September 2026

★★★★★ 1/5

Trustpilot

I truly do not understand who in their…

I truly do not understand who in their right mind has ever rated Foxtons 5 stars. Unfortunately I have been in contact with them at multiple occasions but I am happy to say that today was the last. They arrange viewings for properties that has already been let, WHY not cancel if anything happened between the time of booking and the viewing actually taking place. This seems to be a common occurrence for Foxtons. Other than that, the agents are the rudest human beings I have ever spoken to. Surely I’ve not been unfortunate enough to have come across the ONLY employees at Foxtons that hate their jobs so this seems to be a big issue over there. When calling it seems as though you just ruined their entire day. I’m SORRY I was interested in the properties you have listed, that by the way isn’t even available. If calls like these are a displeasure to the agents I would suggest removing the ads.

H · 24 April 2026

★★★★★ 1/5

Trustpilot

Incompetence and lies on a legendary scale!

I had my property up for sale with Foxtons, an offer collapsed, and so I decided to consider rental. After I spoke to the rental department, they took a renter into my property without my permission, hadn't even signed a contract. Luckily, the person liked it and offered a good rent. The agent lied to the renter and me, messed up three contracts, so by the time he signed the fourth contract on my behalf, the renter had been in my flat for 10 days. Lucky he signed! He told me that I could not protect the deposit...lie. He told me that the second 6-month rent payment would be paid on the fourth month...lie. And it was not paid in advance on the 5th month like every other agent; the tenant is now late with the second 6-month payment. I complained to the manager, but he ignored my complaints. The whole office is corrupt. Really, do yourself a favour, there are good letting agents out there, Foxtons is not one of them.

Anthony · 13 April 2026

★★★★★ 5/5

Trustpilot

Tenants experience

We were tenants in a property Sarah Kelsey managed, and were very grateful for her attentiveness and friendliness. If there was ever any issues with the property Sarah was quick to action them and they were resolved very quickly.

Ben · 15 February 2026

★★★★★ 5/5

Google

Sam has been a fantastic real estate agent in our flat hunt. He's friendly, helpful, and takes the initiative to find us the perfect place. Sam asks great questions to understand our needs and tailors his suggestions accordingly. He's even scheduled few visit for the same day and drove us around, making this whole process stress-free. Highly recommend!

Isabella · 26 April 2024

★★★★★ 1/5

Trustpilot

New X Foxtons is appalling

New Cross Gate letting office is appalling. I had a misfortune to invite them a few years back for valuation and then when changed my mind, asked them to delete me from their database as wasn't planning to do anything with my house. And guess what every year I am receiving unsolicited calls inquiring about valuation, letting, selling. They promise to delete my number every time they call once every half a year in average, pathetic.

Nic · 22 April 2026

★★★★★ 5/5

Google

Big thanks to Sam for all the help in my flat search! I haven't settled on a place yet, but he has been super helpful and understanding of my needs. His friendly and professional approach makes the process enjoyable. Definitely reach out to Sam if you're looking for a new home!

Giorgio · 24 August 2024

★★★★★ 5/5

Trustpilot

The agent

The agent, Hamad was brilliant.

Bill · 18 September 2026

★★★★★ 5/5

Google

Still on the hunt for the perfect flat, but I have to give a big shoutout to Sam. Sam has been incredibly helpful and patient, showing me lots of great options and really understanding what I’m looking for. It’s been a smooth and pleasant process so far. Thank you!

Gabriel · 24 August 2024

★★★★★ 5/5

Trustpilot

Foxtons Estate Agents

My experience with Foxton's has been absolutely fantastic. Lauren always goes over and above to help me find my next home : from arranging multiple viewings to answering my (many!) questions, nothing is too much trouble. I feel very well looked after and I can truly recommend her friendly and professional service.

KK · 20 September 2026

★★★★★ 2/5

Trustpilot

Priorities are wrong

Foxtons can't seem to answer simple enquiries about a property - for example "how long is the leasehold" or "what are the service charges". Instead their focus is on gaining as much information about the person inquiring as possible. Ie they have more interest in adding to a dataset of potential buyers and marketing themselves than in answering a simple enquiry. I certainly wouldn't sell with them given how they prioritise themselves over the sellers interests..... of course all this is in the guise of "customer service" but it's not really is it? It's blatant marketing and self promotion.

Teidi · 2 March 2026

★★★★★ 3/5

Google

Anais @CW Foxtons was absolutely brilliant to work with - She's incredibly thorough, patient & matched me to properties that met my criteria very well. Thank you Anais!

Kyra · 2 April 2026

★★★★★ 1/5

Trustpilot

nightmare agents

nightmare agents. do yourself a favour and use a different one. these are the guys who give estates agents their bad name. its been almost 2 months since i completed and they still havent given me the full set of keys or removed furniture as promised. i dealt with jordan at the temple fortune branch and every day he has a new excuse. they dont respond to messages or phone calls and provide a truly awful service. there are plenty of other good agents around who provide a much better service.

Bernard · 25 February 2026

★★★★★ 1/5

Trustpilot

They take the money & abandon…

They take the money and then abandon their landlords. Do not rent a property with these agents as there is no customer support or response. I have had a couple of issues and queries - I have had to ring several times with long wait times and email multiple times for a response, still waiting three weeks later. They never reply or respond costing me hours of wasted time and stress.

Sally-Clare · 1 May 2026

★★★★★ 5/5

Google

I bought my first home with this Foxton’s branch. Unfortunately, prior to this estate agents, I went through 3 other properties with 3 different agents and not a single one came close to how amazing our Foxton’s estate agent was. Kacper …

Amy · 16 March 2026

★★★★★ 5/5

Google

Sam is an exceptional estate agent who has transformed my property search into a fun and relaxed experience. Unlike others, he's genuinely supporting me without pushy tactics, just striving to find the perfect match for me. I highly recommend Sam to anyone seeking a trustworthy agent dedicated to client satisfaction. Thank you Sam!

JACO · 26 February 2024