Trusted Agent profile · Tower Hamlets
★★★★★
497 reviews across 2 platforms
Unit 20 Canada Square, London, E14 5NN, Tower Hamlets, E14 5NN
Foxtons's office in Tower Hamlets, at Unit 20 Canada Square, is rated 3.9 out of 5 across 497 reviews on two platforms, including 325 Google reviews rated 4.3.
Every review we hold for the Tower Hamlets office, from every platform, shown as written. First names only.
5/5
GoogleIt has been an amazing experience with the Foxtons team and in particular with our Letting agent Tiegan Williams and our property manager Tony Chan. The move in went smoothly and all issues and queries in regard to the flat have been promptly sorted out. Highly recommended.
Thank you juanpav700 for your highly recommended review. Sophie, Foxtons Canary Wharf Estate Agents Get it done with London’s number 1!
1/5
TrustpilotLandlord, letting through Foxtons.
I let a flat in Fulham through Foxtons. This is what they have charged me over the past four months
1/5
GoogleFoxtons took over the property I was renting in the middle of my tenancy, and then magically "lost" over £120 of my security deposit. Originally I was missing over £450(!) but the morning after I sent an email about the missing money I suddenly received another transfer from a different account. What a coincidence right.... Apparently they have no idea what has happened. They only thing the office did when I contacted them was give me the property manager's email. She told me "she would look into it" and then never came back to me.
5/5
GoogleI wanted to express my gratitude for the excellent assistance provided by the agent (Donovan/Foxtons). They were instrumental in helping me find the perfect flat at the right price. Moreover, their understanding and proactive support in resolving payment-related issues were truly commendable. Thank you for making the process smooth and ensuring a positive experience.
Hi krisha jain, We are happy to hear your property search went well, and thank you for your review! Sophie, Foxtons Canary Wharf Estate Agents, Get it done with London’s number 1!
1/5
GoogleAvoid renting from this agency at all costs. I rented an apartment from them, and it was completely unfit for human habitation, no heating, no hot water, and infested with bugs. Despite calling them daily to address these issues, they failed to provide any solutions. To make matters worse, they charged me for heating that didn’t work and were unresponsive during emergencies. Save yourself the trouble and look elsewhere.
5/5
TrustpilotFirst Time Buyer
As a first time buyer, I had no experience of what the process would entail (and indeed how long it would take due to external reasons/delays.)
1/5
GoogleWonder who is writing those 5 star reviews... Found a studio that I was interested in and called them. Agent straight up mocked my accent, and she was giggling while speaking to me. Totally unprofessional and Racist, will never call them again
Hi Eirini I. (Irina2096), We are very sorry that your experience with Foxtons Canary Wharf Estate Agents has not been pleasing. Please do reach out to “social@foxtons.co.uk” so we can investigate this matter further. Best, Sophie
5/5
TrustpilotComplicated transaction well managed
We recently completed a particularly complex property transaction, and I can honestly say we could not have done it without the outstanding support of this estate agent.
5/5
GoogleSam Barker provided us with a great service, he went over the top providing us with more flat options to view, being flexible with his time and didn't rush at all. Although we haven't found our dream flat yet, we're keen to keep looking with him
Thank you Diego Lambertucci for the stars review. Sophie, Foxtons Canary Wharf Estate Agents Get it done with London’s number 1!
1/5
TrustpilotBlatant liars - the most unprofessional service
We were repeatedly given information by the letting agent that turned out to be untrue or later changed. Basic steps that should have been handled professionally were completely overlooked, causing us significant stress and financial loss.
5/5
GoogleWe were lucky enough to be able to work with David Morgan through our rather chaotic flat haunt. He was above and beyond throughout the entire process from start to finish. He was honest, straight-forward, professional, patient and very friendly. He made sure he understood what we wanted (even at times when we weren’t too sure ourselves) and provided us all information we needed to find the most suitable match. within a week of getting in touch with him we had our contract signed. We would definitely recommend him as he is a reliable, well-informed and compassionate agent.
We are delighted to read that David has been able to rise to the challenge of your chaotic property search and has been able to help you find a home that suits your unique needs. Thank you for the review, and best wishes in your new home!
5/5
GoogleChantelle has been excellent. Viewings are always arranged in a timely manner. She is very response in any form of communication, even outside her business hours. Always keep me to up to date with the market
5/5
GoogleJoshua Oyibo is a great agent. He listened to my wishes and he helped me find a home i love :)
1/5
GoogleRegrettably, my experience with this letting agency has been overwhelmingly negative. The professionalism and level of support provided are severely lacking. Internal gossip among staff members about tenants and communication mishaps have been distressing. During a recent phone call at 10:35, a customer service advisor audibly ridiculed our inquiry about scheduled viewings, displaying a lack of courtesy and respect. Despite our attempts to address these issues through email, the Operations Manager, Ketan, has consistently ignored our concerns, exacerbating the situation. Overall, the branch appears poorly managed, with staff members displaying disrespect towards tenants. While initial contact during property searches may be prompt, the agency’s responsiveness declines significantly when dealing with resale inquiries, often resulting in disrespectful and inconsistent communication. In summary, I would caution against engaging with this letting agency due to their unprofessionalism and disregard for tenant satisfaction.
1/5
TrustpilotTravelled an hour to go to a viewing…
Travelled an hour to go to a viewing and spent £5 on the train getting there and they cancelled when I was at the door
5/5
GoogleJoshua Oyibo was very professional and genuinely interested in my search needs in order to find me something suitable.
5/5
GoogleI am very pleased to have Sam Barker as an agent to source and view the properties. He is a really good listener, pleasant and professional. He provided professional sales services, clear administration follow-ups and had a good knowledge about the property information. Will recommend him if people are looking for the properties.
Hi kid happyland4, We are happy to hear your property search went well, and thank you for your recommendation! Sophie, Get it done with London’s number 1!
5/5
GoogleWe cannot recommend Foxtons enough. Sam absolutely went above and beyond in the final stages of our extremely complicated and fragile transaction to save it. He could not have done more or taken it more seriously. Our buyer’s solicitors were extremely poor and the result was Foxtons really stepping in to keep it all together. I now fully see the value in Foxtons and would always use them again.
1/5
GoogleI made an appointment to see a property and waited outside for no one to show up. I had to call and was told the property was no longer available. They didn't inform me this beforehand and wasted my time. They have poor communication.
Hi aekoc, We apologize for your experience with Foxtons Canary Wharf Estate Agents. We take client complaints extremely seriously and always investigate them fully; please do reach out to “social@foxtons.co.uk” so we can investigate this matter further. Best, Sophie
5/5
GoogleHad a really good experience finding our new flat to rent which we love. Grace Casely was our agent and she couldn’t have been more helpful. She was always very quick and responsive to any questions we had and always went out of her way to help us. Thanks Grace!
1/5
TrustpilotWe moved out of the apartment over…
We moved out of the apartment over three months ago and left it in perfect condition. The rental agreement stated that our deposit should have been returned within 10 days, yet we are still waiting. Despite repeated follow-ups, nothing has been resolved.
5/5
GoogleHuge thanks to Grace Casely who makes my apartment hunting journey in london super smooth during the crazy market period. She is willing to go beyond her responsibilities just to make sure that me and my flatmate can settle down smoothly. She is the nicest agent ever 🥺🥺❤️ …
1/5
TrustpilotVery disappointing experience
Very disappointing experience with Foxtons due to the handling of our tenancy application.
1/5
TrustpilotIf I could give them zero stars I…
If I could give them zero stars I would. STAY AWAY from foxtons at all costs. Total scammers.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Foxtons's Tower Hamlets office has 497 reviews across two platforms: 325 on Google, 172 on Trustpilot (across the whole business).
Foxtons New Homes East is rated 3.9 out of 5 across all 497 reviews, and 4.3 out of 5 on Google from 325 reviews.
Foxtons New Homes East, Unit 20 Canada Square, London, E14 5NN, Tower Hamlets, E14 5NN.
