Trusted Agent profile · Tower Hamlets
★★★★★
472 reviews across 2 platforms
20 Canada Square, Poplar, London, E14 5NN, Tower Hamlets, E14 5NN
Foxtons's office in Tower Hamlets, at 20 Canada Square, is rated 4.1 out of 5 across 472 reviews on two platforms, including 286 Google reviews rated 4.3.
Every review we hold for the Tower Hamlets office, from every platform, shown as written. First names only.
5/5
GoogleWOW! Seriously they could not have been more helpful. It was so so hard to get anyone to respond at all, and then we spoke to Antoniya, and she solved the problem. The apartment we wanted was not available, so she found one better. There were some issues with documents - she just solved it. She communicated so well, she took responsibility and just solved the problems. We already asked her to help with our next let. I am just so thankful for her first class service and efficiency.
5/5
GoogleMy moving experience is fab! I would like to give credit to Foxton Canary Wharf office, especially Nathlyn, she is extremely warm and helpful. I contact her for a property and was already let, she immediately help me find similar options with even better deals. I can't believe I find a perfect place in canary wharf in only one day! And the process is also easy and efficient. The office staff are also warm when I went there collect my keys.
5/5
GoogleI would highly recommend Grace Casely at Foxtons Canary Wharf Estate Agents. Grace has made herself available and has been highly responsive since day one. She had made my flat searching journey way easier and more comfortable while I was searching from abroad. She had been relentlessly looking for properties matching my criteria and kept looking until she found my dream flat. She also managed for me to move in super fast and made sure everything would be ready. I cannot recommend her enough and express how grateful I am!PositiveResponsiveness, Professionalism
5/5
GoogleFantastic service. Foxtons was chosen based on promising statistics online, and they did not fail to deliver. Sale of our flat was completed quicker than we anticipated. Peter Chojnacki was great, always in touch so that we knew how things were progressing. Peter went the extra mile for us and even hand delivered contracts to our new home so they could be sorted quickly. Fantastic estate agent. I recommend their service as they were much better than the two estate agents used previously. Third time lucky!
5/5
GoogleI have to highly recommend Grace Casely at Foxtons Canary Wharf estate agent. We are a newly graduated couple and renting the right property was not an easy task for us as we also have a pet. Until we met Grace, we were very satisfied with her excellent professional knowledge and warm service attitude, and she had a high response rate, which was reassuring. I am very satisfied with this rental experience and hope to continue collaborating with her next year.
5/5
GoogleWe recently rented a property from Foxtons through Grace Casely. I cannot thank her enough and she deserves huge recommendation. I must say that she is very professional and puts tremendous effort in her work. She is also extremely responsive. Grace and her team negotiated the terms with the landlord and kept us updated throughout. Before we met Grace, it was very difficult to find any suitable property given how hot london property market is. But Grace made our journey super easy. She ensured that all paperwork is completed and everything is ready. I’m extremely grateful. Thank you Grace!
1/5
TrustpilotAppalling lack of transparency, 5 months of silence followed by an “ambush” claim
I had an incredibly unfair and unprofessional experience with the Foxtons Deposits Team. We moved out in October 2025, yet it took five months for any clarity regarding our deposit, a delay that felt like a tactical move to strip us of our right to provide counter-evidence.
5/5
Trustpiloti work with kingsroad office they are…
i work with kingsroad office they are amazing all of them but specially Olivia Sourav Kinan and Amir also in the head office lisa george wow amazing people very nice very friendly but very proffessional well done
5/5
GoogleThe absolute best experience with Nathyln, she is so attentive, and so genuinely caring about what I was looking for, she picked up on so many things and I felt really listened to. The viewings were so great and she made the experience so fun! I will always remember Foxtons because of Nathyln! ✨ The energy and kindness of this team is genuinely so great ! Thank you so much foxtons!
Thank you Belle Osorio for your review. Sophie, Foxtons Canary Wharf Estate Agents Get it done with London’s number 1!
5/5
TrustpilotFoxtons were great
Foxtons were great, helpful, efficient, managed the whole process with high professionalism. Id thoroughly recommend selling your property with them
5/5
TrustpilotGreat service
Great service and team
Hi Darawan, We’re glad you’ve had a positive experience with the service and support provided. Alex, Get it done with London’s number 1!
1/5
TrustpilotI wanted to view a house
I wanted to view a house. I was asked about my financial position and pushed to see their recommended mortgage broker and solicitor services. I said I had my own and it is all lined up so I'm not interested in using yours.
5/5
GoogleFoxtons team - Sana and Billy from Canary Wharf Branch have been super helpful throughout the course of selling my flat in Backton. I'd like to thank Sana and Billy in particular, as they were the one who made all the process easy and sucesfull. They understood what are mine goals and had good knowledge of market and potential buyers. They were both also invaluable during the negotiation process. Thank you both of you very much
5/5
GoogleGreat service! Grace and Alex were fantastic with us, I highly recommend them for your next move. We are moving back from Portugal to the UK, and they've helped us getting all sorted smoothly and quickly! Grace found the perfect flat for us, that ticks all the boxes we asked for. We can't wait for the move in date. :) Thank you so much for helping us taking care of this important step in our life.
5/5
GoogleI was shown few properties by Sam Barker. Sam is really professional and really helpful. He went above and beyond to answer all my questions and provided the right advice to me. He also had very good knowledge of the Canary Wharf property market. I would highly recommend Sam Barker if you are looking to buy a property in Canary Wharf area.
5/5
GoogleTiegan Williams was a great agent to work with, always responsive, kind and proactive. Had a smooth experience overall, really recommend!
Thank you Vlad Sipos for your review. Sophie, Foxtons Canary Wharf Estate Agents Get it done with London’s number 1!
5/5
GoogleI had the chance to work with Grace Casely, she is the best by far, all went smoothly from viewing the flat to signing the contract. I had a very bad experience with previous agent and started to lost hope on all agents, but she proved me wrong, they’re are very professional ones out there (and she’s one of them!). Big thanks to Grace :) and looking forward to moving to my new flat soon!
1/5
TrustpilotA huge disappointment from start to finish
Our experience with Foxtons has been nothing short of frustrating. From the very beginning, communication was poor. Before moving in, emails went unanswered or delayed, and once we raised urgent issues like a serious mold problem, it was not addressed in a timely manner. We also went without heating for weeks in the winter before finally being given a few space heaters as a stop-gap.
5/5
TrustpilotCould not recommend mario enough
Could not recommend mario enough, was really helpful and really listened to what I was looking for, brilliant!
5/5
TrustpilotSuperb experience
Ash showed me a house I was interested in. He was extremely polite, patient and professional through out.
5/5
GoogleI had the most stellar service from Donovan E. He was so incredibly helpful and kind. He helped me relocate from the US to the UK with ease. I would recommend him as a realtor because he was so compassionate and was able to help me move in so quickly. He checked in with me even days after I moved into my apartment. I am so grateful for Donavan! He 'got it done!'
Hi Georgia Christina, We do get it done - thank you for your review! Sophie, Foxtons Canary Wharf Estate Agents Get it done with London’s number 1!
5/5
TrustpilotGreat Experience!
I’ve had a really positive experience with Foxtons, both in helping me find a property in an area I already knew and loved, and in providing excellent management throughout the tenancy.
5/5
GoogleI had an exceptional experience working with Tiegan. She was incredibly responsive and went above and beyond to assist me with securing a short-term let. Despite not ultimately doing business with her, Tiegan remained unfailingly helpful, arranging numerous property viewings and providing invaluable advice. Her professionalism and dedication were evident in every interaction. I highly recommend her and the company for their outstanding service and support!
Thank you Neil Pollitt for your highly recommended review. Sophie, Foxtons Canary Wharf Estate Agents Get it done with London’s number 1!
5/5
GoogleI highly recommend Antoniya Jackson from Foxtons Canary Wharf Estate Agents who is the best agent I've worked in years. Is not only that she is an amazing professional, but she is also a kind and friendly person. She did a really great job finding me the perfect place to live in such a short time. Antoniya managed to close the deal in just two days, which was so impressive (because most other agents need a week to manage everything). So thank you Antoniya Jackson for the fabulous work you did for me.PositiveResponsiveness, Quality, Professionalism, Value
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