Foxtons Canary Wharf reviews in Tower Hamlets

★★★★★ 5/5

Google

We had a great experience with Foxtons Canary Wharf, especially with Sadia. She is very professional, patient, and always responsible. Throughout the whole process, Sadia explained everything clearly, followed up on every detail, and made us feel very supported. Thanks to her dedication, everything went smoothly. Highly recommend!

Ivy · 16 September 2025

★★★★★ 1/5

Trustpilot

Extremely poor experience with Foxtons

Extremely poor experience with Foxtons. We were left without proper cooking facilities for 25 days, which had a major impact on our daily life and forced us to spend extra money on food. A functioning cooker is a basic part of any home, yet this was not handled with the urgency it deserved.

Moushumi · 3 May 2026

★★★★★ 5/5

Google

Georgia at Foxton Canary Wharf has been super helpful throughout the process of searching for a flat. Her expertise, responsiveness, and attention to detail made the experience smooth and stress-free. She is readily available to answer our questions and went above and beyond to ensure we found the perfect property. Highly recommend her services.

Inakshi · 18 December 2024

★★★★★ 1/5

Google

If you are a tenant - please take note that Foxton will prioritise the landlord and will take advantage of you as a tenant. Our experience with Foxtons has been extremely distressing. Members of Foxtons (Teegan Williams and an other member) have been calling us constantly and threatening to reduce our deposit if they are not allowed entry for viewings with less than 24 hours notice (in breach of our tenancy agreement). Be prepared to be forced to do viewings within hours of notice or lose your deposit!

Mihir · 14 July 2024

★★★★★ 4/5

Trustpilot

Lovely service

I've been fortunate that since Ariana has taken over as the lettings manager things have been as smooth as silk. Businesses are made by the people who work there and since she joined things have been terrific. Responsive and proactive, and making a real difference.

PJ · 24 June 2026

★★★★★ 1/5

Trustpilot

My experience with Foxtons

My experience with Foxtons during the termination of my tenancy was extremely disappointing.

Martpkins · 22 June 2026

★★★★★ 5/5

Trustpilot

We have been served by Kiran

We have been served by Kiran. The way Kiran described the property it was amazing. She was amazing. She is super professional and approachable. Foxtons should hire more people like Kiran

Mustafa · 22 September 2026

★★★★★ 1/5

Google

Horrible customer service and viewing experience. Confirmed a viewing with me on the same day. We got to the property and had to call him because it was past our scheduled meet up time. When we called him he told us we were meant to meet at the canary wharf branch and not the property which was NEVER communicated to us. ON TOP OF THIS he said he'd be on his way and 10 minutes later called to say the property we were viewing had already been taken. He then said to hold on as he could try and find a few properties to view on the day and after some time past he said never mind and that he'd send us properties to consider / view at later date. we have not heard from him since. He wasted our time, money and was highly unprofessional and a bad communicator. Foxtons has wasted our time and you should be ashamed, should pay us back for the TFL travel and false advertising. If it was not available why call us on the day to confirm and not follow up. Furious.

Fioelm · 24 August 2025

★★★★★ 1/5

Google

Requested to view a specific property was told to wait as there are already many lined up. Sure thing, but agent also asked a thousand questions as to why we want that specific property. Answered all and even wrote in an email the 3 main features we need. Same evening agent calls back to let us know we "got lucky" and there is an opening the very next day mid-afternoon. It's quite last minute to us with work but we move around/cancel some meetings and rush to the appointment. We get there just on time, agent is very relaxed and took over 10m just to get the keys and his car. A bit strange as we thought the viewings are strictly timetabled but fine. We get in his car and he starts chatting and asking more questions many of which are repeated from before. At one point I ask if this is the optimal way to the flat as we are headed a weird way and he casually notes "oh we are not viewing that flat as there is an offer for it already". We freak out and but he insists he'll show us something "just as good if not better". We are still super shocked and angry but thought at this point what could we lose. He proceeds to show us another flat that is not only not the same price but doesn't even have 2/3 key things we repeatedly asked for and even wrote down. We literally repeated these in the car and yet he proceeded to waste our time with something not matching. After this he still had the audacity to ask "what we think" and wanted to show us more places that are "even better". Mind you we were already 20m past the "open slot". Thankfully this flat was close to the tube so at this point we just walked away but that still wouldn't stop him from repeatedly calling us the day after. I know the job of these agents is to sell, but this way of creating a false sense of urgency to then completely wate our time should be straight up criminal. After this experience we definitely won't even consider any flat marketed by Foxtons since who knows if they'd actually show us the same place.

Peter · 14 June 2024

★★★★★ 5/5

Google

I bought and sold my flat with foxtons Canary Wharf and both times have been impressed. After having my flat on the market on and off for 3 years with 2 other estate agents Stuart Harris at Foxtons sold it twice within 6 months (the buyer pulled out of the first sale). I was so impressed with Stuart’s professionalism and the hard work he and the others put into selling my property. They showed it endlessly and presented me with multiple offers when the market was tough and it was a slow time of year (January). Their commission is higher than others but I think they’re worth it. If I’d gone with them 4 years ago when I initially wanted to sell I believe I’d have saved myself a lot of money and stress.

Christine · 14 June 2024

★★★★★ 5/5

Google

I recently sold my property using Foxton’s Canary Wharf and had an exceptional service. Special thanks to Jack Lippard who provided excellent support and advice throughout the process. I would definitely recommend their services to anyone looking to buy or sell a property.

Emma · 16 April 2025

★★★★★ 5/5

Google

We would like to highly recommend Chantelle Mehmi, a caring and qualified estate agent. She has been incredibly useful during the entirety of the process and has helped us in many ways. Very professional and respectful, she knew how to guide us best to the flat we desired and was always available to any concerns we had. If you are looking at Foxtons, by all means try to have her as your estate agent.

Lema · 12 November 2023

★★★★★ 5/5

Trustpilot

Fantastic experience

I had a fantastic experience with Foxtons. Despite a challenging market, they secured a buyer for our property within just two weeks of listing. The team was highly organised, professional, and, most importantly, extremely responsive. Everyone I dealt with was friendly and approachable, which gave me real peace of mind throughout the process. When you’re under pressure to sell and move things forward, that level of support and responsiveness makes all the difference. I would highly recommend Foxtons.

Foteini · 15 September 2025

★★★★★ 5/5

Google

Nathlyn was amazing! She helped me find a place I love and offered really nice support overall in the process of finding my new home!

Ashita · 12 September 2024

★★★★★ 4/5

Google

Stuart Harris has been brilliant at guiding us through our transaction. He is reliable, professional and knowledgeable, I would definitely work with him again. The service provided from the sales agents collectively has been varied. On the whole it’s been satisfactory, but there were some occasions when comms was lacking (in connection to potential viewings, for instance). Overall though, I would recommend them to others and wouldn’t hesitate to instruct them again.

L · 12 November 2023

★★★★★ 5/5

Google

I recently went through a house sale with the Canary Wharf Foxtons and would highly recommend Stuart Harris. In what was a complex conveyancing process, Stuart was always calm and responsive to any email i had. He was always happy to reassure me over a phone call and bring the solicitors together to get the sale over the line. Thank you Stuart for helping us reach a new chapter in our lives!

Lisa · 12 November 2023

★★★★★ 1/5

Trustpilot

Absolutely unacceptable and a complete…

Absolutely unacceptable and a complete waste of my time.

Navid · 20 June 2026

★★★★★ 5/5

Google

I recently worked with Rebecca (Foxtons Canary Wharf) to find my new apartment and I couldn’t be happier with the service. Throughout the process, she was very professional, friendly, and communicative, always keeping me informed and answering any questions I had. She went above and beyond to make sure I found a great apartment. I highly recommend Rebecca to anyone looking for a reliable and helpful letting agent and company.

Anastasiia · 12 November 2023

★★★★★ 1/5

Trustpilot

WARNING: Extreme harassment and zero internal coordination

I contacted ONE agent for a specific property viewing, and it has turned into a total nightmare. I am being hounded by at least FOUR different colleagues from this branch. The frequency is beyond unprofessional, I just received 2 calls in the span of 5 minutes.

Derya · 15 May 2026

★★★★★ 1/5

Trustpilot

Outrageous and awful management service

As a landlord (don't hate me!) paying for a managed service, they tried to charge me £90 + vat to fix a meter door with two cable ties. This is typical, and I have to chase them repeatedly for everything. My tenants and I deserve better.

Paddington · 4 May 2026

★★★★★ 1/5

Google

Called to query about a property to buy and I asked for the cost of the service charge. Instead of asking me, the agent asked me 20 questions during the course of 10 minutes and still kept on asking and asking, without the willingness and readiness to share the cost of the service charge in the name of qualifying buyers. I told him I have answered 20 questions and how many more questions do I need to answer before he will be able to qualify me as a buyers and share the service charge number. The question was not answered and more and more questions keep on coming, still in the name of qualifying buyers. Felt really very uncomfortable. I asked to speak with his senior and it was refused. I ask for foxton complain handling process. It was fused to be provided verbally.

WY · 15 February 2024

★★★★★ 5/5

Google

We just completed the tenancy agreement, and I have to admit that Donovan E. has helped us a lot. He is very enthusiastic and friendly, helping us from finding a good apartment that suits our needs, to helping us talk with the landlord. Next, he also helped us with a very quick and effective rental procedure. Thanks to him, the rental process went very smoothly for us. We greatly appreciate that. In the future, if we need to rent a property in a similar area, we will definitely ask for Donovan's help again!

Thanh · 15 February 2024

★★★★★ 5/5

Google

Sana Ikram is a brilliant real estate professional, very kind and approachable. She patiently showed us multiple properties, ensuring our schedule was accommodated and took the time to respond in detail to each of our questions. Her honest and transparent approach made us feel comfortable and she addressed all our concerns without making us feel rushed. I wholeheartedly recommend her to anyone in search for a new flat!

Carmen · 12 November 2023

★★★★★ 5/5

Google

I was working with Donovan at the Canary office and his service was outstanding. His knowledge of the market and area was super helpful in finding my property. He rolled out the red carpet treatment and showed me 5 different locations personally and always kept me informed throughout the process. If anyone is on the market I’d personally recommend working with Donovan, you can be sure to expect a 5 star service. Much appreciated Donovan!!

Zak · 15 May 2024