Foxtons Canary Wharf reviews in Tower Hamlets

★★★★★ 5/5

Google

Im still looking to buy and have been doing viewings with Foxtons Canary Wharf. I've had a really good experience with them. Michelle Masiglat, who has been handling my viewings, has been exceedingly helpful and proactive. Its been challenging for her to balance viewings which would suit my taste as well as my partner's and she has been absolutely patient with us. She has gone out of her way quite often and has offered to even take us for viewings on her off days when it was convenient for us. Very well organised and committed I must say. I would really recommend Michelle for anyone looking to buy in the area.

Karishma · 13 November 2016

★★★★★ 5/5

Google

Eventhough we haven't found the right property yet, Sam Barker has been very accommodating with viewings and always let's us know about properties that may be of interest. So far very good service, and I'm sure it will be even better when we finally find the right place!

Halima · 12 November 2023

★★★★★ 1/5

Google

I had a truly disappointing experience with Foxtons canary wharf. We trusted them and rented a property that was in poor condition, especially given the high rent we were paying. Within a couple of months, the microwave and then the fridge stopped working. When we informed Foxtons, who managed the property, they claimed they needed the landlord’s approval to fix these issues. Unfortunately, nothing was ever repaired. The process of getting our deposit back was a nightmare, taking nearly three months to finally receive our money. Thanks to the deposit protection. The lack of care and attention from Foxtons is appalling; they clearly prioritize landlords over tenants. In the last few months of our tenancy, Foxtons agents frequently brought potential tenants to view the property and blatantly lied about its condition. It’s no surprise that the country is struggling when companies like Foxtons are more concerned with profits than people.

G · 12 September 2024

★★★★★ 1/5

Google

Absolutely dreadful. I have been renting for a long time now and have come across more than my fair share of estate agencies - Foxtons Canary Wharf is the worst by a long shot. I was treated with contempt from the start and one member of staff even sniggered at my budget when I walked in asking for a flat to rent in the area. When I did finally get a viewing I was left waiting for 35 minutes outside in the cold and on arrival the agent blamed traffic, despite the fact that the office was 10 minutes walk away. After the appointment I rang to express my interest and was told that the flat had been let that morning 2 hours before my viewing was scheduled. I was told I would be added to their database should anything else come up but never heard from them again. terrible experience all round, avoid.

Ashleigh · 11 January 2016

★★★★★ 5/5

Google

Francis from Foxtons Canary Wharf was helping us when we were looking for a place to rent. Based on the kind of service we received I could not stop myself from recommending him. I am yet to meet an agent who is so polite, honest, helpful and considerate towards a client's requirement. We were very picky about what we wanted and he was ever so patient showing us one place after another. He understood our requirements and always tried to bridge the gap between the landlord and the tenant. However I can easily say that Francis has raised the bar in terms of what I expect of real estate agents. I have found several unscrupulous agents who try to fleece you and create a bad name in general. Francis is one of those guys who is at the other end of the spectrum. I surely know one guy who I will approach when I am next buying or renting.

Saket · 14 November 2014

★★★★★ 5/5

Google

If you want the perfect agent,go and meet Rebeca Gonzalez. Intelligent,kind,persistent to do a good job,not just to sell,so she will do everything to find what you need and want.I have to admit that I give her a hard time because I have special needs and likes or dislikes as I have a sick and disabled at the moment husband.So,when we have the location,I don't have the view.Rebeca tries,we have them ,but then my husband has not the pool. Rebeca tries again,but then we are out of budget.Rebeca is there again,to run and try more to fit everything together,to meet my busy schedule,to inform for new properties,to give positive encouragement that we are getting closer.And when we go for viewings,she is always confident on her high heels, very careful inside the properties,and an excellent driver.

Panagiota · 11 January 2014

★★★★★ 5/5

Google

Cornelius has been helping me to search for a house to rent for the past 3 weeks around Canary Wharf. Although I never successfully rent anything through him, he was a superb agent! He is a very hardworking staff and a great agent to deal with. He knows how to make his customers feel comfortable sitting in the car with him for the first time. That is really an extra bonus. In addition, he ensured that he understood what my needs were before forwarding any prospective houses to me. This saved a lot of my time as I then didn’t need to visit those unnecessary houses that definitely weren’t suitable. In short he does spend the time to cater to one’s needs. He also kept me in the loop during the 2weeks when there really isn’t anything suitable in the market. That made me feel really good as it shows that he hasn’t forgotten about me. Lastly I would like to stress that the reason I didn’t rent anything from Foxton was because we ended up changing our minds from renting to buying elsewhere.

Julia · 14 November 2013

★★★★★ 1/5

Trustpilot

Unprofessional Service

Had awful experience with Foxtons to sell my property value at £400k then say at £375k will be a fast sell.

Ali · 20 May 2026

★★★★★ 5/5

Trustpilot

Thank you Foxtons & Rebecca

We use Foxtons for all our properties where they undertake a really good job for us.

Jcc · 24 June 2026

★★★★★ 5/5

Trustpilot

Great rep to work with.

Sarah has always been attentive, responding very quickly and solving any problems that might have arisen.

Paco · 23 June 2026

★★★★★ 1/5

Google

My partner just had a phone call with one of the agent working there and the lady straight up making fun of her accent? It’s 2024 and people still think doing this is funny? Can’t take this place serious really 4.5 stars is a joke btw

Bossun · 12 September 2024

★★★★★ 1/5

Google

My partner just had a phone call with one of the agent working there and the lady straight up making fun of her accent? It’s 2024 and people still think doing this is funny? Can’t take this place serious really 4.5 stars is a joke btw

Saff · 10 September 2024

★★★★★ 1/5

Trustpilot

23 days and still don’t get my deposit

The moving day I requested the keys but the guy said to me that he was having lunch and he was not going to go.

Daniel · 13 April 2026

★★★★★ 5/5

Google

It has been an amazing experience with the Foxtons team and in particular with our Letting agent Tiegan Williams and our property manager Tony Chan. The move in went smoothly and all issues and queries in regard to the flat have been promptly sorted out. Highly recommended.

Juanpav700 · 13 August 2024

★★★★★ 1/5

Trustpilot

Serious data concerns

I’ve had an extremely concerning experience with Foxtons involving repeated inaccurate processing of my personal data over an extended period.

Ce · 14 May 2026

★★★★★ 1/5

Trustpilot

62d Stanhope Gardens

Rented an appartment with foxtons at Standhope Gardens 62d Standhope gardens! After I found out that there were prostitutes residing before and that the bathtub collapsed 1 year ago and the wall crushed! Also, it was full of rats!

Vladdy · 9 December 2025

★★★★★ 1/5

Google

Foxtons took over the property I was renting in the middle of my tenancy, and then magically "lost" over £120 of my security deposit. Originally I was missing over £450(!) but the morning after I sent an email about the missing money I suddenly received another transfer from a different account. What a coincidence right.... Apparently they have no idea what has happened. They only thing the office did when I contacted them was give me the property manager's email. She told me "she would look into it" and then never came back to me.

Helle · 14 July 2024

★★★★★ 1/5

Trustpilot

Landlord, letting through Foxtons.

I let a flat in Fulham through Foxtons. This is what they have charged me over the past four months

CJR · 5 May 2026

★★★★★ 5/5

Google

Working with Foxtons Canary Wharf and particularly Antoniya Jackson was great. She made the process of finding a property easy, professional and efficient. It was also a fun experience and relaxing knowing that she had the experience, correct attitude and confidence that we would find a perfect place even when we had some challenging requirements. It was just fantastic, couldn’t recommend highly enough!

Alexander · 12 November 2021

★★★★★ 5/5

Google

I wanted to express my gratitude for the excellent assistance provided by the agent (Donovan/Foxtons). They were instrumental in helping me find the perfect flat at the right price. Moreover, their understanding and proactive support in resolving payment-related issues were truly commendable. Thank you for making the process smooth and ensuring a positive experience.

Krisha · 15 February 2024

★★★★★ 1/5

Google

Avoid renting from this agency at all costs. I rented an apartment from them, and it was completely unfit for human habitation, no heating, no hot water, and infested with bugs. Despite calling them daily to address these issues, they failed to provide any solutions. To make matters worse, they charged me for heating that didn’t work and were unresponsive during emergencies. Save yourself the trouble and look elsewhere.

Nada · 15 December 2024

★★★★★ 1/5

Google

Wonder who is writing those 5 star reviews... Found a studio that I was interested in and called them. Agent straight up mocked my accent, and she was giggling while speaking to me. Totally unprofessional and Racist, will never call them again

Eirini · 12 September 2024

★★★★★ 1/5

Google

Regrettably, my experience with this letting agency has been overwhelmingly negative. The professionalism and level of support provided are severely lacking. Internal gossip among staff members about tenants and communication mishaps have been distressing. During a recent phone call at 10:35, a customer service advisor audibly ridiculed our inquiry about scheduled viewings, displaying a lack of courtesy and respect. Despite our attempts to address these issues through email, the Operations Manager, Ketan, has consistently ignored our concerns, exacerbating the situation. Overall, the branch appears poorly managed, with staff members displaying disrespect towards tenants. While initial contact during property searches may be prompt, the agency’s responsiveness declines significantly when dealing with resale inquiries, often resulting in disrespectful and inconsistent communication. In summary, I would caution against engaging with this letting agency due to their unprofessionalism and disregard for tenant satisfaction.

Asya · 15 April 2024

★★★★★ 5/5

Google

We were lucky enough to be able to work with David Morgan through our rather chaotic flat haunt. He was above and beyond throughout the entire process from start to finish. He was honest, straight-forward, professional, patient and very friendly. He made sure he understood what we wanted (even at times when we weren’t too sure ourselves) and provided us all information we needed to find the most suitable match. within a week of getting in touch with him we had our contract signed. We would definitely recommend him as he is a reliable, well-informed and compassionate agent.

Lucy · 12 November 2020