Trusted Agent profile · Tower Hamlets
★★★★★
472 reviews across 2 platforms
20 Canada Square, Poplar, London, E14 5NN, Tower Hamlets, E14 5NN
Foxtons's office in Tower Hamlets, at 20 Canada Square, is rated 4.1 out of 5 across 472 reviews on two platforms, including 286 Google reviews rated 4.3.
Every review we hold for the Tower Hamlets office, from every platform, shown as written. First names only.
5/5
GoogleHad a really good experience finding our new flat to rent which we love. Grace Casely was our agent and she couldn’t have been more helpful. She was always very quick and responsive to any questions we had and always went out of her way to help us. Thanks Grace!
1/5
GoogleI made an appointment to see a property and waited outside for no one to show up. I had to call and was told the property was no longer available. They didn't inform me this beforehand and wasted my time. They have poor communication.
Hi aekoc, We apologize for your experience with Foxtons Canary Wharf Estate Agents. We take client complaints extremely seriously and always investigate them fully; please do reach out to “social@foxtons.co.uk” so we can investigate this matter further. Best, Sophie
5/5
GoogleWe cannot recommend Foxtons enough. Sam absolutely went above and beyond in the final stages of our extremely complicated and fragile transaction to save it. He could not have done more or taken it more seriously. Our buyer’s solicitors were extremely poor and the result was Foxtons really stepping in to keep it all together. I now fully see the value in Foxtons and would always use them again.
5/5
GoogleHuge thanks to Grace Casely who makes my apartment hunting journey in london super smooth during the crazy market period. She is willing to go beyond her responsibilities just to make sure that me and my flatmate can settle down smoothly. She is the nicest agent ever 🥺🥺❤️ …
1/5
TrustpilotWe moved out of the apartment over…
We moved out of the apartment over three months ago and left it in perfect condition. The rental agreement stated that our deposit should have been returned within 10 days, yet we are still waiting. Despite repeated follow-ups, nothing has been resolved.
1/5
TrustpilotVery disappointing experience
Very disappointing experience with Foxtons due to the handling of our tenancy application.
2/5
TrustpilotWe keep receiving unsolicited post…
We keep receiving unsolicited post despite the request for it to be stopped.
5/5
GoogleCompared to other estate agents, Foxtons has proved to be the most helpful and responsive. Donovan in particular has been an excellent communicator throughout and genuinely had our interests at heart during our property search. He was able to help us secure a property that met our preferences, rather than suggesting properties that didn’t. Overall, he has made a process that is normally quite a stressful one very smooth sailing, and we are very grateful to him for that!
5/5
GoogleI had a brilliant viewing experience with Sam Barker last week. He presented the properties with honesty and integrity. He also accommodated us to view in areas which is not his own - in that case he was very clear and upfront about the fact that he may not know all the details we are interested in, however he offered to find those out for us. He is a kind of professional who I would be pleased going through a sales process with.
5/5
GoogleDonovan from Foxtons did a really good job of assisting me to find a place to stay on short notice. He advised me and ensured that all documents were completed as well as taking of the inventory before my move in date. He was also instrumental in negotiating on my behalf and even responded to me on a Sunday regarding an issue in the apartment. Donovan from Foxtons is a great asset to the company and it has been great dealing with him during the letting process.
5/5
GoogleGreat service for buyers! I must admit, I had a very bad image of Foxtons (dealing with them as a letting agent)... however my experience as a buyer was very different. I believe the main reason for that was the amazing Courtnee Whitney!! Courtnee took her time showing me flats, listened to the brief and ended up showing me one I had not seen online... guess which one I ended up buying? yep! As I was a first timer buyer, I relied on Courtnee's expertise and advise for so many things. THANK YOU for making this search and process a little less stressful than anticipated.
1/5
GoogleEver since we have been looking for renting a property, all they have done is call and “gather information” like a 100 times. Every time they’ll say the same thing “I’m sorry the property you’ve enquired on has been already let. I can share the ones that are available” All the listed properties will be very conveniently let out. Still they’d keep on spamming with the same recommendations. I understand that they are a big and reputed organisation and that renters aren’t paying them but that doesn’t mean that you con us! We are working individuals and talking with you is very mentally and emotionally exhausting!
5/5
GoogleI wanted to take a moment to express my heartfelt gratitude for all the hard work and dedication Sonny Rogers and Sana Ikram put into helping me sell the property. I know that the process wasn't always easy, and it required a lot of effort on Foxtons part.
Thank you Stanislav Polikarpov for your thoughtful review. Foxtons team, Get it done with London’s number 1!
1/5
GoogleExtremely unethical and horrible experience working with them! They always promised and baited us to viewings of lower priced houses but every time "something happened" and the house became unavailable on the viewing day, instead they had us view extremely expensive houses and when we made an offer they waited for 48 hours and made a bidding war on our back, asking for more than a 20% increase on an already overpriced property! To top it all off, they made up fake excuses every correspondence we had with them (one moment the landlord of a house was in Vancouver, then 15 minutes later in Singapore!).
5/5
GoogleI had an amazing experience working with Bogart as our estate agent. He went above and beyond to accommodate our busy schedule by allowing us to view the property late in the evening. Not only that, but he also made himself available for a second viewing to ensure we were completely satisfied with our decision. He was professional, knowledgeable, and always available to answer any questions we had. I highly recommend him to anyone looking to buy a house. Thank you for all your hard work, Bogart!
5/5
GoogleSam did an excellent job showing us around three properties in the Canary Wharf area!! Very professional and knowledgeable. He went above and beyond to give us the time and share his knowledge of the local market. Brilliant job! Thanks a lot.
Hi Liam Goy, Thank you for your review and for choosing Foxtons Canary Wharf Estate Agents for your property search. Sophie, Get it done with London's number 1!
1/5
GoogleI've had a very poor experience with Foxton's. A high valuation didn't translate into offers. A lot of wasted time. Arrogance and dishonesty. High fees and poor service. Not to be recommended.
We are very sorry to hear that your experience with Foxtons Canary Wharf Estate Agents has not been positive, Paul Klee. Please do reach out to “social@foxtons.co.uk” so we can investigate this matter further. Best, Sophie
4/5
GoogleVery good service provided Amber Wong from Foxtons. She patiently understood our requirements and helped us get an amazing flat, exactly like how we wanted. She is quite efficient with the customer needs and ensures you get a good deal! Highly recommended! Thanks Amber!
5/5
GoogleI had the pleasure of dealing with Bronte, excellent customer service very knowledgeable and super friendly. Highly recommend.
5/5
GoogleIt was a pleasure renting through Foxtons. Tiegan Williams was very polite and professional!
5/5
TrustpilotI had the pleasure of working with Asim…
I had the pleasure of working with Asim Chaudhry, during my home search, and I can confidently say he is one of the most dedicated and professional real estate agents I have ever met.
5/5
GoogleExcellent service for my property purchase. Bogart Ndombele was fantastic. He found a suitable property for me and was great throughout the whole conveyancing process. I’d like to also thank Billy Brooks at Foxtons who was excellent. Great service overall.
5/5
GoogleFrom start to finish of the process working with Jay from Foxtons in Canary Wharf has been great. Always responsive, thorough and professional. Jay also been following up with my solicitors and sellers solicitors and ensuring everything is on track, and updating me on everything. Couldn’t be happier!PositiveResponsiveness, Professionalism
5/5
GoogleI've had an excellent experience with Foxtons. It seems they are more organized and technology enabled than the other agents we dealt with. Josh Oyibo listened to our requests, showed us apartments that meet our stated criteria, and was straightforward in explaining landlords' requests. He sets a high standard of integrity and professionalism that few other agents meet.
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