Ernest-Brooks International Tower Hamlets reviews

★★★★★ 5/5

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Was very impressed from my dealings with Elliot Rainbow the Director then Oliver Gates from Sales team, both who was professional, responsive and a pleasure to deal with. As a result, my father came back to Elliot Rainbow with further business of his lettings properties to rent a property. Amongst others I spoke with Caitlin who helped with the sales progression until the sale was complete, It took 10 weeks to buy and it was my first purchase in london. Altogether a great team at Ernest Brooks. The quality of the service, quick turnaround and customer experience I received was really great. Thank you all!

Paul · 27 March 2022

★★★★★ 5/5

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Patrick is the best real estate agent that I have ever dealt with. It only took less than two months from listing to closing. Very professional, experienced and helpful agent. Highly recommend.

Alfie · 25 March 2022

★★★★★ 5/5

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Very impressed with Mr Rainbow, completion of our flat took place on Monday our agreed package was then installed Tuesday morning with photos provided back to me the same day. The lounge art had a scuff mark on it and Elliot sent it back for another to be installed, very attentive. Not being in the country I always feel looked after knowing the level of care from the team, I have completed and furnished three flats through Ernest-Brooks Interiors and would recommend them.

Daisy · 23 March 2022

★★★★★ 5/5

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With the help from Erenst-Brooks, we have moved into the Malvern for a couple of weeks now. It has been a great experience so far and I’d love to give credit to Michael Logue from South Kensington office, Michael saved me from the hectic hassle when we were searching for homes to move. After looking through so many properties and contacting so many agents (more than 15), combining my renting experiences several years earlier, Michael emerged as the most responsive, most friendly and most professionally diligent agent I have ever felt with. He quickly gave us contact and accurate information on the essential aspects of property renting, booked us in for viewing on the SAME day and also gave us price quotes and detailed information on how we can work around our budget. We felt welcomed and respected.

Henry · 22 March 2022

★★★★★ 5/5

Facebook

I’m truly thankful for Zhiqi’s help. She was not only friendly but also very professional. She always explained to me step by step throughout the whole process from day one on the viewing to completion, responded to my questions almost instantly and patiently. She was even helping me to find a parking space to rent after completion. Her service and professionalism were the best experience I’ve ever come across in this industry. I highly recommend her if you are looking to buy.

Henry · 12 March 2022

★★★★★ 5/5

Google

Gabriela Bowman is my main Managing Agent, she’s always been personable, professional and overall a great pleasure to dealt with, I am looking forward to handing the rest of my units over to her.

Tasha · 25 October 2021

★★★★★ 5/5

Trustpilot

Recommend Ernest Brooks for UK property

We would like to show our great appreciation and heartfelt thanks to Ms Maglin Jarrett-Elliott (Sales Progressor) and Mr Craig Kelly (New Homes Manager) from Ernest Brooks. They showed great teamwork and was very helpful throughout our buying process, following up closely and giving us professional advice. Craig assisted us with looking for a value-for-money property swiftly that suited our requirements while Maglin tried her utmost to answer our questions patiently throughout the completion process even when we had some very “basic” questions since this was our first purchase of overseas property. As we are not based in UK and can’t physically visit the property, it was crucial for us to look for a trustworthy property agent to provide guidance and support to us. Maglin and Craigi did it. Great job, Craig and Maglin. Highly recommended!

Marcel · 13 February 2022

★★★★★ 5/5

Google

I am please with the level of professionalism manifested by Patrick Beckos, Sales Manager, who instrumentally arranged a sale and purchase deal with due care and time efficiency. I look forward to doing more business with him and the firm.

Sam · 13 January 2023

★★★★★ 5/5

Google

Would highly recommend Yemi the property manager, consistent, professional and overall great customer service.

Emm · 25 October 2023

★★★★★ 5/5

Trustpilot

Thank you Yujin

Yujin has been nothing but polite and helpful since our first encounter. He has provided a great service despite there being complications along the way. Thank you Yujin.

Alan · 25 July 2022

★★★★★ 5/5

Trustpilot

Purchase of flat in Luton

This is a most favourable review for Oliver Woolfe at Ernest Brooks. He has been really helpful and extremely professional in dealing with our purchase. I would highly recommend him and his company. Thank you Olly.

Mr · 9 April 2021

★★★★★ 5/5

Google

Quick response and fast let, comparing to other agency will not name them who took more then one month and did nothing. Thanks Maciej for your good job and here is my review as promised will advise you to my friends as well.

Johnny · 26 October 2017

★★★★★ 5/5

Google

I met Paul Curtis in Hong Kong in 2015 when I was a Chair Professor in a local university, when he helped me to arrange the management of my property in London City Island for rental. On 4 September 2020, I met him and his colleague Daniel Evans in his South Quay office for putting up the same property for sale. Only after a few viewings around mid-September,, it was sold on 25 Sept. with sales memorandum issued. His team members seem to have performed a miracle to sell it so quickly amidst the Covid situation, and this must be the perfect team effort of Daniel, Anthony Door, John Chung as well as Paul's personal involvement. Last but not the least, this outstanding real estate agent even has an amazing Sales Progressor Sam Strickley to follow up with the conveyancing very nicely, and that is crucial at this difficult time in London. I do wish Ernest Brooks to be rated the best even real estate agency for 2020! Yan ChanPositiveResponsiveness, Quality, Professionalism, Value

Y · 25 October 2021

★★★★★ 4/5

Google

I recently sold my apartment in SE London using Ernest-Brooks International. I used them because I hoped they would bring in some potential buyers from abroad as well as UK based buyers and so increase the chance of a quick sale. I initially put the property on the market in the Autumn of 2020 and only got a couple of viewings. I took a break over Christmas and went back on the market in February and sold within a week. All viewings were by UK based buyers and no one from overseas. Once the sale had been agreed the follow up service was excellent (Samantha) from agreement right through to completion. So a star lost for a disappointing number of viewings. But after a buyer had been found it was definitely a 5 star service.

Jonathan · 25 October 2021

★★★★★ 5/5

Google

This is the first time that I bought UK property. It was very impressive to have Mr Craig Kelly, the New Homes & Investment Manager from Ernest Brook help us close the deal very efficiently within two days. Craig responded to our questions swiftly. Craig’s professional advice and information is especially crucial for me as an oversea buyer. I would definitely recommend my friends and relatives to approach Craig and seek his support for buying, selling or letting their properties. Thanks again for Craig’s assistance in the buying process!PositiveResponsiveness, Quality, Professionalism

Marcel · 25 October 2021

★★★★★ 5/5

Google

Can't believe I had never used this company before this. Recently moved into the most perfect property and couldn't be happier. Phoebe did an amazing job helping me, great communication which is difficult getting anyone in the property industry with how competitive it is at the moment. Phoebe got back to me quickly with any queries i had and understanding due to the amount of properties and estate agents that have let me down in the past. Just a very professional company and would recommend asking for Phoebe if your looking to move.PositiveProfessionalism

Gabby · 25 October 2021

★★★★★ 5/5

Google

I would definitely recommend Ernest-Brooks International. It was a pleasure working with Patrick Backos. I felt he is a very client-motivated consultant. He does not drags or delays things. One of his greatest asset is the ability to communicate very well and regularly to make the property buying less stressful. He was very accommodating when scheduling the date and time for viewing for our convenience. It was good to see that he had a deep understanding of the local area and the property. He has been very swift in providing answers to all our queries related to the property that helped us decide to buy the awesome property he showed us.PositiveResponsiveness, Quality, Professionalism, Value

Priya · 25 October 2021

★★★★★ 5/5

Google

From start to finish Oliver’s help and responsiveness was memorable in every way. I did appreciate his honesty (which, truth to be told, is quite rare with most of the agents…) He was also very responsive. He was able to respond to my questions even after hours. In addition, he did put me in touch with members of his team/ other agency departments very promptly, as required in the circumstances. I was very happy to deal with Oliver and glad to recommend him to any prospective clients. Many thanks, Oliver, and hope to deal with you in the future. All the best!PositiveResponsiveness, Quality, Professionalism

Vitalija · 25 October 2021

★★★★★ 5/5

Facebook

Kudos to the CEO, a tight ship. Worked with Elliot Rainbow on a land deal and Craig Kelly on various investment purchases, these guys run a tight ship!

Jessica · 26 March 2022

★★★★★ 5/5

Google

We found Imran to be very pro-active and he found us tenants within days, having negotiated 6 months' rent to be paid in advance. His confident demeanor assured us that he was the right person to look after our property.

Gurdip · 25 October 2022

★★★★★ 5/5

Trustpilot

Highly recommended - Craig, Ernest Brooks

This is the first time that we bought UK property. It was very impressive to have Mr Craig Kelly, the New Homes & Investment Manager from Ernest Brook help us close the deal very efficiently within two days. Craig responded to our questions swiftly. Craig’s professional advice and information is especially crucial for us as an oversea buyer. We would definitely recommend our friends and relatives to approach Craig and seek his support for buying, selling or letting their properties. Thanks again for Craig’s assistance in the buying process!

Mr · 22 September 2021

★★★★★ 5/5

Trustpilot

Very Impressed with the Service Provided

Contacted Ernest-Brooks London and spoke to Mr Craig Kelly, Manager of the New Homes & Investment about a property in Millbank Quarter advertised on the website, made an offer; he contacted the overseas Vendor and subsequently came back to me the following day conveying the Vendor's comments and gave me a suggestion of an alternative offer which I agreed. This was conveyed back to the Vendor and a few hours later, he came back to me and informed that the offer has been accepted, this he followed by sending me in writing a formal offer clearly stating all other requirements for me to fulfill. I subsequently went to meet Craig in his office and handed over all the required documents and the reservation deposit payment receipt to complete the purchase offer. This is now handed down to the Sales Progressor who will progress the file through to completion. All this was completed in 2 days. I am most impressed of the efficient and professional service provided to me by Craig and his prompt action in handling the matter. Thank you, Craig.

EC · 17 September 2021

★★★★★ 5/5

Trustpilot

Many thanks for your help Oliver.

Mr Oliver Gates has been helping a lot during our first-home searching process. He is very patient, considerate, and truly understand what we are looking for. Many thanks for your help Oliver.

Phoebe · 10 September 2021

★★★★★ 5/5

Google

We massively benefited from the efficiency and warmth we experienced from Ernest-Brooks and specifically Elliot Rainbow and his team. This started from the quality of our floor plan and photos, through managing inquiries, culminating in a Sale STC in five days!

Ben · 26 October 2018