Trusted Agent profile · Tower Hamlets
★★★★★
511 reviews across 3 platforms
The South Quay Building, 77 Marsh Wall, Canary Wharf, London, E14 9SH, Tower Hamlets, E14 9SH
Ernest-Brooks International's office in Tower Hamlets, at The South Quay Building, is rated 4.8 out of 5 across 511 reviews on three platforms, including 241 Google reviews rated 4.7.
241
Reviews on Google
This office
58
Reviews on Facebook
Business-wide
212
Reviews on Trustpilot
Business-wide
Every review we hold for the Tower Hamlets office, from every platform, shown as written. First names only.
5/5
GoogleHello We would give a 5 star review for Jason for his speedy service as we intended to get us our dream apartment for our first Christmas as a married couple. We would like to thank Jason from Ernest Brooks for his hard work and would recommend greatly. Kindest regards Anurag and Pola
1/5
TrustpilotI am the tenant and still live in the…
I am the tenant and still live in the property, this nightmare happened since Chris Coles this person connected me,I got all the email for the record , I just in case they said this is the fake account or not recognise my name . I feel so angry and would more people to know this is how they treat you like because you are tenant not the landlord so they don’t need to respect you when you are the tenant under the management of this company.My tenant agreement is 12 months break clause which still have around 4 months until that time, Chris Coles the property manager have contacted me in email which they would like to book a viewing as the owner would like to sell the property, because I got a little girl she is 3years old and we live in the one bedroom apartment, it full of toys and stuff and I am super busy with the little girl and she don’t like stranger also I don’t have time to do this , I have explained to him my situation, i will let them have viewing around April which the owner can have two months to find the new tenant or buyer. He is very pushing and keeping sending email to me , Also I did email them( the common law statute of the “right to quiet enjoyment of the property” whereby the landlord or agent cannot enter the property without the express permission of the tenant and cannot interfere with the tenants’ lives and quiet enjoyment of the property for the duration of the tenancy.)Chris Coles seems not care at all ,He told me in email they got their our management set of keys, and only need to give me 24 hours notice even I told them clearly this not the good time and I rejected your booking of the viewing and I do not allow it and please stop harassing me.Then this the last email I got(I wanted to give you 24 hours notice that we are arranging a viewing tomorrow at 3:30pm.If you would like to be present then you just have to let me know.)I have sent the email to rejected it and stated the “right to quiet enjoyment of the property” to me and It is standard practice on an Assured Shorthold Tenancies to allow viewings for either sales or lettings in the last two months of the term by prior mutually agreed appointments and at least 24 hours notice.He don’t reply me after I sent this email but they seems don’t care and I can’t sleeping all night which my depression and anxiety got worse than before and feeling unsafe even in my own property
5/5
GoogleDan has been very professional and supportive through out the process of buying my first property. He provided me with a first class service. I definitely recommend him to anyone looking to buy a property.
5/5
TrustpilotBailey made the experience so easy and…
Bailey made the experience so easy and fast and was always available to speak on the phone. Kept me informed throughout the process. Will definitely use their services again.
5/5
GoogleThe letting manager Michael is super helpful and responsive. He replies within a day and arranges the viewing of me. He helps answer list of questions I got for the property. Thanks Mike :-)
5/5
GoogleAt short notice Maciej organised the letting of my flat with ease and reassured me as a first-time landlord that we would achieve the best rate for the property and fast. Both were delivered and I've been happy with the management service since. I would recommend Ernest-Brooks for their honesty and professionalism.
5/5
TrustpilotGood customer experience and quite…
Good customer experience and quite responsive.
5/5
GoogleTruly amazing team. Very professional and always prepared. I dealt with Claudia Popaj, Ellis, and Stephen. They have all been really helpful and provided prompt responses and accurate information. Would highly recommend Ernst-Brooks.
5/5
FacebookIt was a very easy process to rent my new property thanks to Maj & the team. They are kind and efficient (and got me 20% more rent then my last agent!!) Thanks a lot, very good service!
5/5
GoogleFantastic lettings experience with Ernest Brooks. Elliot handled my case and we managed to get brand new furniture, deep clean and tenants into my flat after purchase within a week's time - this level of quality and efficient service is unheard of. I'd give them five stars!
Thank you Brian for taking the time to leave us a review! We hope to work with you again in the near future!
5/5
GoogleIt has been a pleasure working with Gabriela Bowman. She has always been efficient and professional when managing my property. Gabriela is a great advise on all kinds of matters property related due to her extensive knowledge of the business.PositiveProfessionalism
5/5
TrustpilotEmma Draper is true professional and…
Emma Draper is true professional and get things done very quick and thorough manner. I am in the process of purchasing my first property, Emma helped me with every question I had, and helped me secure the property. Thank you Emma and Ernest-Brooks
5/5
TrustpilotAmazing quality of service
Amazing quality of service and communication. Ive been dealt by Michael - who was extremely helpful and supportive , He listened to all my requirements and solve all the problem .Would definitely recommend Michael and his team to others.
5/5
GoogleFurther to the previous comments I made regarding how pleased I was with Ernest-Brooks for the purchase of a property in Millbank Quarter, the followed up process of conveyancing to completion of the assignment deed went just as well, it was professionally handed by the Sales Administrator, Ms Caitlin Villar who was very proactive and responsive in providing every assistance till completion. Thank you, Caitlin. Very Impressed with the Service Provided Contacted Ernest-Brooks London and spoke to Mr Craig Kelly, Manager of the New Homes & Investment about a property in Millbank Quarter advertised on the website, made an offer; he contacted the overseas Vendor and subsequently came back to me the following day conveying the Vendor's comments and gave me a suggestion of an alternative offer which I agreed. This was conveyed back to the Vendor and a few hours later, he came back to me and informed that the offer has been accepted, this he followed by sending me in writing a formal offer clearly stating all other requirements for me to fulfill. I subsequently went to meet Craig in his office and handed over all the required documents and the reservation deposit payment receipt to complete the purchase offer. This is now handed down to the Sales Progressor who will progress the file through to completion. All this was completed in 2 days. I am most impressed of the efficient and professional service provided to me by Craig and his prompt action in handling the matter. Thank you, Craig.PositiveResponsiveness, Quality, Professionalism, Value
1/5
GoogleMy first experience with Ernest-Brooks was good and I found the sales staff to be helpful and made things easy as my partner and I were about to rent a property during lockdown. Unfortunately, things went downhill soon after the contract had been signed. The so-called property managers are extremely difficult to communicate with and lack basic customer service skills. Response times are slow and insufficient, confusing replies are the norm. I never found any consistency with the property managers as they seemed to change regularly or if a property manager did not have the experience or confidence to handle an issue, they would just pass you to a manager to respond. I frequently found myself digging through my mailbox searching for earlier discussions to try and support outstanding email queries. It was interesting to read some of the other negative comments before I drafted my review of my experience with Ernest-Brooks International. One such review that caught my eye was Eric Lee's 1-star review, posted around 10 months ago. It was fascinating to discover that my experience with this agency is remarkably similar. I also experienced the same problems during the end of tenancy after 2 years. Interestingly with the very same staff members involved, Gabriela Bowman, Joanna Wierzbicka, Michael Logue and Phoebe Maloney. The amount of over £1000 was due to be deducted from our deposit due to heating/hot water charges. When I challenged the above individuals as to why I had never in my 2 years received a bill for heating, the various excuses, and deliberate attempts to deflect blame started. I was told that the issue lay with the management company that managed the community heating. I was told that they manage the billing differently. This was not a satisfactory explanation for me. I had long telephone conversations with Ernest-Brooks explaining that at the very beginning of our tenancy and over 6 months, I sent regular emails requesting them to supply instructions on how to pay heating charges. I also explained that I never received a positive response or email confirmation concerning the billing setup requirements. At this stage, I had enough and I raised a case with our deposit protection scheme (mydeposits) and disputed the charges that Ernest-Brooks claimed. Interestingly, neither Ernest-Brooks nor the property owner could provide mydeposits with any evidence relating to any outstanding bill. Many months later, mydeposits ruled in our favour and the withheld amount was rewarded back to me. It is amusing to see Ernest responding to negative reviews as FRAUDULENT REVIEW!!! anytime they read a review that might affect their review score. Instead, why not just take the feedback/complaints from past clients and apologise and try to improve your service Ernest-Brooks... Hopefully, this review will make a small difference or help other people make an informed decision and avoid the problems that my partner and I experienced. BUT!! I will not be surprised to see a response from Ernest-Brooks International trying to discredit me in some way by advising that I am completely wrong or a competitor.
5/5
TrustpilotBrilliant agent!
Emma was incredibly helpful in helping my brother and I secure our first property together. She walked us through the process as it was our first property purchase and gave excellent guidance and advice throughout. Would highly recommend her service. Thanks Emma!
5/5
TrustpilotHe’s been really supportive and…
He’s been really supportive and enthusiastic about helping me find my next home.
5/5
GoogleFantastic lettings experience with Ernest Brooks. Elliot handled my case and we managed to get brand new furniture, deep clean and tenants into my flat after purchase within a week's time - this level of quality and efficient service is unheard of. I'd give them five stars!
Thank you Brian for taking the time to leave us a review! We hope to work with you again in the near future!
5/5
TrustpilotManage my flats
Manage my flats, have done for 3 years no issues all time always quick answer and rent. Sales strong too here when sold one in 2023 in bad market still performed for methanks
You're welcome! If you have any more questions or need further assistance in the future, please don't hesitate to reach out. Your satisfaction is important to us, and we're here to provide you with the best possible service.
5/5
TrustpilotSuper experience with Jason
Super experience, Jason was very responsive, reassuring and took the time to explain everything to me and accompanied me throughout the process, this necessarily contributed to my desire to move forward with this operation. Thank you, I highly recommend it!
5/5
TrustpilotSuper quick and straightforward
Radyah was very supportive and responsive through the process of a place we jumped onto right away. Advising us accordingly and providing us with all of the answers we needed, making the process super quick and straightforward.
5/5
TrustpilotGreat Experience.
Great Experience.Craig must be one of the best agents in London. Very knowledgeable of the current market and very professional at all times. All round good eggWell done Craig and the Team
Thank you for choosing our services, and we look forward to continuing to serve you!
5/5
TrustpilotI had a very positive experience whilst renting a flat
I had a very positive experience whilst renting a flat. Jason Ung has been a great help and always would respond promptly and helped every step of the way. Would definitely recommend!
5/5
GoogleHighly recommend. Great agent, very professional and Emma was always friendly and responsive and got me a good offer within a couple of days. Different agents could learn a lot from Ernest Brooks. Thanks
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
