Elms Estate Agents Tower Hamlets reviews

★★★★★ 5/5

Google

I am an international student here in London so I am barely familiarising myself with the system and if it were not for the great support of Dav Vatanov I would not have found a place to live so I recommend it 100%

Eduardo · 21 June 2025

★★★★★ 1/5

Google

PLEASE READ IF YOU ARE A TENANT - OR LOOKING TO RENT 1. Avoid this company if at all possible 2. Take photos of everything at the beginning and end of the tenancy. Keep track of all the emails between you and the company. 3. At the end of the tenancy, if they ask you to cover the cost of any damages, gardening etc do the following. - Ask for quote breakdowns of the works to be completed, the invoice for the works AND remittance to show that the payment was actually made from Elms to the builders/worker to make sure they are not overcharging you. Keep this all on file. We ended up going through My Deposits and arguing this point and got most of our money back. It took months but they sided with us. Do the full report and if you need any help or tips, look me up. UPDATE: Actually came across someone else recently who has just tried to get a flat with them as of September 2023 They said that when they turned up to the flat - the flat was in such horrendous condition that it was unliveable and at the time of our conversation, this person said Elms were refusing to give them their deposit back.

Christopher · 23 October 2023

★★★★★ 5/5

Google

We are renting our 4 propertys with Rutland for the last 10 years. We live abroad so it's even more important that we have someone that we can completely rely on . The service and assistance is brilliant, and Rutland and his team are always friendly and profesional. I recommend them highly and with no hesitation to landlords and tennants

Maya · 24 October 2017

★★★★★ 5/5

Google

We had an excellent experience renewing our tenancy agreement with Nasim. Elms were quick to reply to emails and work between ourselves and the landlady to reach an agreement. Would highly recommend renting through Elms.

Matthew · 25 May 2024

★★★★★ 5/5

Google

Just started a tenancy through elms estates - Alayna and Nasim have been really helpful throughout the process and very responsive with any issues or questions after moving in.

Orla · 23 August 2024

★★★★★ 5/5

Google

I was a tenant with them for a year and it was great. They were very helpful and they are very much willing to negotiate a good deal. They are not sometimes as responsive as they should be, but they get issues resolved. I recommend to check them out when looking for a place in London.PositiveProfessionalism

Abdallah · 23 October 2022

★★★★★ 5/5

Google

The renting process was very smooth for me. I would like to give Nasim a shout here in that he is very helpful before and after I moved into the property to get any issues sorted. Timely communication and very professional!

Purest · 27 December 2023

★★★★★ 4/5

Google

I had a great experience with the agency for 4 years renting my flat. Nasim, the property agent of our flat, was really helpful and quick to reply. He arranged everything in a timely manner and was so understanding when we moved out!

Maria · 22 April 2025

★★★★★ 1/5

Trustpilot

Sub-standard

Disappointing, I'm afraid. They might be good for landlords/tenants, I wouldn't know about that, but trying to sell my flat in a prime location? Shoddy, to say the least. After a few frustrating months with nothing happening, and only one derisory offer, we sacked them off and went with someone else who sold it (4 good offers on the first day of viewings). How did this happen? Well, the new estate agent took care over the photos and the blurb, they garnered interest by slotting all the viewings into one afternoon. Guys, come on, it's really not that hard. Genuinely wasted months with Elms. As is typical with most East End agents, no care, no motivation, just poor.

Suzy · 4 June 2023

★★★★★ 5/5

Google

Husnain from the first moment has helped us with everything we have needed, very professional and attentive. We are very grateful!

Carmen · 10 November 2024

★★★★★ 5/5

Google

Stephen provided excellent service, and I strongly recommend him as an asset to the business. Thank you!

Kauthar · 20 December 2024

★★★★★ 5/5

Google

Can’t recommend Elms highly enough. They really made the process of buying much smoother. Hussain who clearly knows his stuff origins showed me the property. Then Shaun expertly saw the deal through. I will definitely do business with them again.

Jack · 23 October 2023

★★★★★ 5/5

Google

Elms (specifically Nasim) have been extremely helpful in helping us renew our lease and fix our snags for the following rental year. I would like to commend Nasim for his fast turn around time and faultless customer service.

Alex · 27 November 2023

★★★★★ 5/5

Google

Great experience of working with Husnain. Professional, hands on, and super helpful in my relocation process. I would really recommend working with him.

S · 24 July 2024

★★★★★ 5/5

Google

Rutland and the team have managed our property for close to 20 years and the service has been exemplary at all times. Communication with us is great, the quality of tenants very high and we have had no void periods. I would recommend Elms highly to all prospective landlords and tenants.

Dale · 24 October 2017

★★★★★ 5/5

Google

Have had very positive and helpful experiences with Husnain, both in the viewings process and since moving into our flat. He always responds quickly to our questions and goes above and beyond to help us out!

Jake · 23 October 2023

★★★★★ 1/5

Google

Most reviews here are lies or made up. Elms are terrible. Go with them and you’ll find out to your cost. They’re rude, unresponsive and blame tenants for things are aren’t their fault at all. We had the following problems weeks after moving in: Moths in carpet. Lights not working. Floor in poor condition. Extractor fans not working. Heating problems. Damp patches. They were met with absolute denial and contempt from Lak and Jade. Horrible people. Do not rent from this agency. It’s not worth the stress.NegativeResponsiveness, Quality, Professionalism, Value

Chris · 23 October 2022

★★★★★ 5/5

Google

Angelika (buying) is great! So proactive and follows up on any questions you have and suggests properties to view that are suitable. Defo recommend!

Freny · 24 June 2024

★★★★★ 5/5

Google

I am currently renting a property through elms estates and have been extremely impressed with the service recieved - especially from Adam, the property manager. Adam has been fantastic, sorting out reported issues within the property straight away and very efficiently. I would highly recommend!

Zoe · 24 October 2019

★★★★★ 5/5

Google

Great experience with Husnain, who was helpful and responsive throughout the rental process

Will · 9 November 2024

★★★★★ 5/5

Google

Lak was the first person I had contact with at Elms in Bethnal Green. Incredibly professional, I liked him from the get go. Jade too has been great for any issues that come up. A great company who really know what they are doing.

Asiparks · 24 October 2017

★★★★★ 5/5

Google

The team are amazing at elms, very good services. Husnain and jade do such a great job to ensure everything falls in to place. Thank you so much

Ashed · 23 October 2023

★★★★★ 5/5

Google

Best Estate agent in East London. Specially Shaun and Mohammed are a delight to deal with.

Mehedi · 24 June 2024

★★★★★ 5/5

Google

Shaun at Elms was a great estate agent who sold my property very quickly and efficiently. Stayed in touch through the process, proactively smoothing out all the usual bumps in the road. Highly recommended.PositiveResponsiveness, Quality, Professionalism, Value

Martin · 23 October 2022