Every review we hold for the Tower Hamlets office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleWe’ve been using Elms as our letting agent for our property for 6+ years. They’ve removed so much concern from the letting process. Rutland the owner is incredibly authentic and honest about fees - which I find to be fair.
I used to live in the area and helped organise a few community projects such as a communal herb and flower garden nearby. Rutland very generously donated to help us fund this. This left me with the impression that he is the type of person that genuinely wants to improve the area.
I also like that they take a hands on approach to fixing problems. Rather than send a tradesperson to fix a simple issue such as a fuse, they visit the property first. Special thanks to Jade who has done this many times.
Henry · 24 October 2019
★★★★★ 5/5
GoogleWe have worked with Elms for a number of years now, renting a few properties. Adam from the management department, is one of the best portfolio managers we have come across. He is always at hand and very proactive within his approach. Very reasonable and fair. Adam is the kind of person that would give you an update, even if the update is 'There's no update', which in our opinion is better than nothing. Communication is great. Gets stuff done... Very happy throughout!
Phillip · 24 October 2019
★★★★★ 5/5
GoogleElms Estate has made our first experience renting in London a breeze. In particular, Nasim has always dealt with maintenance and contractual issues promptly with reassurance and warmth. He has gone above and beyond for us. As a result of agents like Nasim, I would wholeheartedly recommend finding a property with Elms Estate.
Maya · 24 July 2024
Agent replied · 22 October 2024
Thank you Maya, this is lovely to hear.
Kind regards
★★★★★ 5/5
GoogleRented my apartment with Elms for 7 months. The service they delivered from start to finish was excellent, especially from Husnain and Shaun. Would highly recommend.
Philip · 14 April 2026
★★★★★ 5/5
GoogleHusnain was very helpful in finding us a property and facilitated a quick moving process.
Louis · 23 October 2023
Agent replied · 22 October 2024
Thank you Louis, this is great to hear and I will pass your comments on to Husnain.
★★★★★ 5/5
GoogleBig thanks to Husnain, who was incredibly accommodating and helpful throughout the move in process.
Olivia · 23 October 2023
Agent replied · 22 October 2024
Thank you Olivia. We hope you enjoy your new home.
Husnain, is delighted with you feedback.
★★★★★ 5/5
GoogleGreat estate agency. Shaun and Husnain went above and beyond to help at every stage of the process. They are extremely responsive and very professional. Would recommend!
V · 23 October 2022
Agent replied · 22 October 2024
Thank you for your review Viktoria, both Shaun and Husnain are delighted with your comments.
★★★★★ 5/5
GoogleDealing with Elms Estate has been one of the best experiences I’ve had with estate agents and renting in London. Husnain and Jade have been my contact throughout my renting period with Elms and have assisted me through every issue I’ve had whether it was a query I had or an issue with my flat. They’ve made renting the most pleasant experience and I highly recommend them for future tenants looking to rent or buy!
Stina · 23 October 2022
Agent replied · 22 October 2024
Thank you for your review Stina, it was a pleasure to have you as a tenant of ours. If you ever return to Bethnal Green then please do not hesitate to get in touch.
★★★★★ 5/5
GoogleWe have recently completed our flat hunting with the support of Elms.
It took a while and was not an easy one.
However, Angelika from Elms has given us a lot of support. She is very encouraging and has a lot of patience. Very quick response and easy to communicate.
I and my wife both are very thankful to her.
Kazuya · 19 May 2025
★★★★★ 5/5
GoogleI bought a local property via Elms. In all honesty I don't write many reviews but i feel they deserve it as I was very happy with the whole process. Shaun & Rutland when above and beyond and to be honest I don't think the sale would have gone through had it not been for their determinism but also their real understanding of leasehold properties and law. Cannot recommend them enough.PositiveResponsiveness, Quality, Professionalism, Value
Johnny · 23 October 2022
Agent replied · 22 October 2024
Thank you Johnny. Your purchase took real determination from all parties but the transaction would not have made it to completion without your complete commitment. It absolutely made our year to see you get your dream home and your enthusiasm was quite infectious. What a property you are now the proud owner of!!
★★★★★ 5/5
GoogleNasim has been an amazing agent! heplful, communicative and very polite.
Melike · 27 December 2023
Agent replied · 22 October 2024
Thank you for your review, I will be sure to relay you comments to Nasim.
Kind regards
★★★★★ 5/5
GoogleI recently bought my house with these guys. Shaun and his team were very friendly, had good comms, and provided a great service.PositiveResponsiveness, Professionalism
Albion · 23 October 2022
Agent replied · 22 October 2024
Congratulations on your new purchase Mr Gray, we wish you years of happiness in your new home.
Kind regards
★★★★★ 1/5
GoogleBad rental experience with a landlord who did not respect his obligations (mice, broken washing machine that we had to repair at our own expense, broken furniture, etc.). Moreover, it was exhausting to chase the agency all year to try to get stuff fixed.
Marie · 23 August 2024
Agent replied · 22 October 2024
Hello Marie, I am sorry to hear your comments and rather surprised as you remained at the property for multiple years. Looking at the coms against your tenancy it appears that any reported issues were responded to promptly. If you would like to email me directly Rutland@elmsestates.co.uk I will gladly look in to any failings and see what/where any improvements can be made.
Kind regards
★★★★★ 5/5
GoogleJust moved into a flat managed by elms estates, and it’s been a great experience. We’ve been working with Husnain in particular and he has been wonderful. He’s very nice and attentive to all of the concerns we’ve brought up. Anything we’ve messaged him about, he’s had sorted in 24 hours. Very happy to be renting with elms estates!
Faith · 23 October 2023
Agent replied · 22 October 2024
Thank you for your review Faith. I have passed on your feedback to Husnain who is delighted with your comments.
★★★★★ 5/5
GoogleElms Estate are top class! The impossible task of looking for a flat was left to the one and only Erlandas. He was so efficient and made moving in so easy and swiftly got us settled in on time! Top agent, top guy, friend for life. Thank you for being a part of our new chapter.
S.M · 27 November 2023
Agent replied · 22 October 2024
Thank you for your review, Erlandas will be so please. You are correct, not only is he a "top agent" he is also just a "top guy".
Thanks again.
★★★★★ 1/5
TrustpilotELMS is extremely disappointing
ELMS is extremely disappointing. Dealing with them was quite acceptable until the coronavirus crisis arrived. Avoid this agency at all costs, because when it comes difficult times or you are in trouble they will take advantage on you. They don’t cooperate, they just watch for their own benefit. Everything is about putting obstacles and muddying the waters. Don't trust them, their tone has been very threatening.
Gerard · 8 June 2020
★★★★★ 5/5
GoogleElms have managed my property for the past 13 years and I have never had cause to change agents. The boss, Rutland is unlike any other estate agent I have ever met. Honest, trustworthy, brilliant communication style, not too smooth and not above dealing with issues personally. I would recommend Elms to anyone who is looking for good old fashioned service and reliability in an environment increasingly populated by sharks.
Matthew · 24 October 2017
★★★★★ 5/5
GoogleGreat service. Above and beyond other London estate agents I've been with before. Shoutout to Husnain and Villy for their excellent assistance throughout the process.PositiveResponsiveness, Quality, Professionalism
Tom · 23 October 2021
Agent replied · 22 October 2024
Thank you Tom, I have shared your feedback with Husnain and Villy who are delighted.
★★★★★ 1/5
GoogleBEWARE - Angelika excepted my offer on a house, when I asked to view the property for a 2nd time, I could not view it until I had excepted no further negations on price and have found out today that I have been gazumped.
John · 22 August 2025
★★★★★ 5/5
GoogleHusnain was great throughout our letting process!
Danielle · 23 October 2023
Agent replied · 22 October 2024
Thank you Danielle. Husnain is delighted with your feedback.
★★★★★ 5/5
GoogleHusain is knowledgeable about the buildings in the area and gave me some honest and very useful advice whilst looking for flats to rent.
Thank you.
Mary · 23 October 2021
Agent replied · 22 October 2024
Thank you Mary. I have shared your comments with Husnain who is delighted. Kind regards
★★★★★ 5/5
GoogleI've had a very nice experience with Elms so far as a tenant; was slightly nervous about the whole process at the start, but the service I've received from Husnain and Elms throughout the time I've been renting has been excellent, and has made everything pretty straightforward and simple to deal with!
Eta · 23 October 2023
Agent replied · 22 October 2024
Thank you Eta, your review is very much appreciated and you have been a fantastic Tenant also.
★★★★★ 1/5
TrustpilotOne of the worst estate agents I have…
One of the worst estate agents I have ever dealt with.
Sarah · 4 May 2026
★★★★★ 5/5
GoogleI cannot rate these guys highly enough. Shaun on the sales team has worked tirelessly to get the sale done. He has gone above and beyond all expectations. You would be mad not to use these guys. If I could leave 6 stars I would. Thank you 😘🙏🏻 …
Joanne · 27 November 2023
Agent replied · 22 October 2024
Thank you for your Review Joanne, I am so pleased to hear that we got the sale of your property over the line in the end. The new purchasers are a lovely young couple.
Thank you also for the years of your business as a Landlord client. I hope you were also satisfied with the work we did here.
Kind regards
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