Elms Estate Agents Tower Hamlets reviews

★★★★★ 5/5

Google

I moved to the UK from the United States and found my apartment through Elms. Husnain was particularly helpful in guiding me through the process of renting in London. He was thoughtful and straightforward and made the process so much easier. I later bought my home from an Elms listing too and Husnain and his colleague Shaun again went above and beyond to help me through what was a complicated and at times stressful process. Thank you!

Elizabeth · 23 October 2023

★★★★★ 5/5

Google

Having been living in a property managed by Elms for almost 3 years, Nasim has been particularly helpful in the renewal of our contract and went above and beyond to ensure our new mattresses were delivered when we were not able to be in for the delivery. Thanks for all your help Nasim!

Molly · 3 December 2024

★★★★★ 5/5

Google

Best Estate agents in East London! We had a fantastic experience with Rutland and his team for almost 10 years. They have been extremely helpful, understanding and swift in every request we had. Everything you wish to find in every estate agent! From the initial contact right through to the end they proved to be thoroughly professional and I would highly recommend them. Thank you Rutland, Jade and the team for all of your help and commitment. It was an absolute pleasure dealing with you.PositiveResponsiveness, Quality, Professionalism, Value

Vincent · 23 October 2022

★★★★★ 5/5

Google

I spent years with a "major" London estate agent and they were hopeless. Wandered in to Elm estates 7 years ago now to chat with Rutland and team and decided to try them out. I can truly say the best decision with regards to my property that I ever made. Rutland (and rest of team) always takes the time to talk on the phone, very responsive to emails, take responsibility, and get things sorted if a problem for both the landlord and the tenant (at a reasonable price). Over the period I was with them (including the Covid pandemic) I never had a void, tenants were always happy, and received a good rental income with good tenants. During the sales process (have recently sold) Husnain was excellent - professional, responsive, and went above and beyond the call of duty on numerous occasions. He is also just a really nice person - a rare combination. He is a real asset to Elm Estates and further adds to the quality of the service. I could not recommend Elm Estates enough, and will be sad to no-longer interact with them.PositiveResponsiveness, Quality, Professionalism, Value

William · 23 October 2022

★★★★★ 5/5

Google

We have had a one-year contract with Elms, and it has recently been extended for another year. Nasim has been very helpful in resolving any issues that arise with professionalism and thoughtfulness. He provides clear communication about what we can expect and helps us prepare accordingly. He serves as a great liaison between our landlord and us.

Kai · 25 May 2024

★★★★★ 5/5

Google

My boyfriend and I found our new flat through rightmove and went through Elms, everything was smooth and efficient, we collected the keys within two weeks! Massive thanks to Dav for all his help, he went above and beyond by being contactable and arranging our key pick up with his colleague on his day off. Highly recommend!

Joseph · 21 July 2025

★★★★★ 5/5

Google

Dav at Elms Estate has been nothing short of amazing!! We had a seamless move and the communication was perfect from beginning to end. I would highly recommend using Elms Estate for your next property as you will not be disappointed. Thank you again Dav!!!

Thando · 16 March 2026

★★★★★ 5/5

Google

We have just completed a very stressful and complicated move over the last six months, and working with Husnain was pretty much the only non-stressful part of the whole thing! He was so personable, no-nonsense, and really went above and beyond. I would highly recommend him (and Elms generally).

M.E · 24 July 2024

★★★★★ 5/5

Google

Had a really good experience with Elms. Shocked at how smoothly my move in process as been. Erlandas was beyond helpful! Gentleman, easy to get in touch with & prompt responses. Jade the property manager has also been a star & prompt with any property queries. Huge difference to previous experience with landlords & agencies. I'm a happy bunny !

Sainey · 27 November 2023

★★★★★ 5/5

Google

Shaun and the team couldn't do enough to facilitate a flat purchase in the Bethnal Green area. Always helpful with information, and providing access to the property often at short notice as the transaction progressed. Highly recommended as best in that corner of East London they have chosen to specialize in ++

Mos · 25 April 2024

★★★★★ 5/5

Google

I’ve been renting as a tenant with Elms for 4 years and they have been amazing to work with. Special thank you to Nasim, our property manager, who has always provides excellent support as well as being very respectful and kind. Thank you Elms!

Cayvan · 23 August 2024

★★★★★ 5/5

Google

My flatmate and I had a great experience renting through Elms estate this past year. Our property manager Nasim was always quick to reply and was super helpful in answering our questions and communicating with the landlord on our behalf. Thank you!

Lucy · 24 September 2024

★★★★★ 5/5

Google

I am a tenant renting a flat managed by Elms. My flatmate and I have encountered a few issues since moving in, but their Property Manager, Nasim, has been exceptional. He’s been consistently reactive and helpful, providing regular updates and quick resolutions. Whether it’s arranging professional visits or replacements, Nasim ensures things are handled efficiently, even on weekends. His responsiveness has made potentially stressful situations much easier to deal with, and we truly appreciate his help!

Summer · 19 December 2024

★★★★★ 5/5

Google

For the past two years, Elms States has provided exceptional service. The entire team, especially Stephen, has been incredibly helpful and responsive to our needs. We highly recommend their services

Julio · 3 November 2024

★★★★★ 5/5

Google

We are students that moved into a flat with Elms and they made it really easy for us, as first time renters. Husnain Iqbal is very kind and professional. Everything has been great so far

Ethan · 24 July 2024

★★★★★ 5/5

Google

I had a great experience with this agency so far, our agency rep Husnain Iqbal has been always available for help, often going above and beyond to help me and the other tenant to get things sorted. The process has been straightforward and clear from the start.

Mariavittoria · 23 October 2023

★★★★★ 5/5

Google

Elms Estate Agents' have been managing the letting and servicing of our flat in Shadwell for nearly three years now. They have provided a very impressive service over this time. Shaun and Husnain Iqbal, in particular, have been outstanding in the way they have dealt with anything we have asked of them and in looking after our property during this time. They are highly professional in their dealings and respond courteously and promptly to any queries or requests we make. Always helpful and respectful, they are a pleasure to speak to. We have had more frequent contact with Husnain, and we cannot praise him highly enough for the caring and excellent manner in which he goes about meeting our requirements. Both these gentlemen are a credit to Elms Estates.

Gurdip · 24 July 2024

★★★★★ 5/5

Google

Husnain was brilliant in all his interactions with us. He was friendly but professional and was able to process our property details very quickly. He answered all our questions in our initial viewing of the property and being first time renters there was a lot!

Alice · 23 October 2023

★★★★★ 5/5

Google

Buying and selling a home is very stressful. Selling my flat during a world pandemic and following 2 family bereavements my stress levels were off the scale. Shaun made a difficult time easy. He was professional, understanding, humorous and always on hand to explain what was happening. Oh yes and he sold my flat very quickly.✔️PositiveResponsiveness, Professionalism

Diane · 23 October 2022

★★★★★ 5/5

Google

We listed our property with Elms Estate and received viewings and a strong offer within weeks. Shaun has a very approachable style, and he and his team are extremely helpful with anything big or small. I have no hesitation in strongly recommending Elms Estate for sales.

Kester · 8 September 2025

★★★★★ 5/5

Google

Husnain is a kind and responsive agent who made the process of moving into our rental flat super easy and stress-free :-)

Adrianne · 8 November 2024

★★★★★ 1/5

Google

Terrible experience with Elms. Sadly, they are not worthy of more than 1 star. No feedback on viewings, slow to respond to emails, or they just don't bother. I wouldn't recommend them to anyone. An unprofessional experience from the moment I listed my property until I disinstructed them. In response to Elms comments. I wouldn't call responding to calls or emails 5 days later acceptable. And no one held to to ransom for lettings. You stated that your fee was 10%, which is ludicrous. Every other agent I have asked is between 6-7%, curious as to what makes you worth 10%. I never got feedback from you without me chasing you down, calls, emails, and then those weren't replied to within a business day. The etiquette of a professional is to respond by the close of the business day unless you have your out of office on. Even taking one month to respond to this review says a lot about your efficency. Your incompetencies and lack of professionalism are why you received 1 star, and felt other potential clients should be aware of how you operate rather than wasting their time, as I did. Sometimes, positive criticism makes agents pull up their socks and address their behaviour, and they also take steps to rectify the issues listed above. .Just using the sentence 'held to ransom' shows your lack of decorum as a professional organisation. You give Estate agents a bad reputation tut tut!

Cherished · 25 May 2024

★★★★★ 5/5

Google

Very satisfied. Everything is dealt with professionally and communication is great. Both Erlandas and Husnain, who helped with both tenancies I had with Elms, we’re always helpful and made sure all I asked was addressed

Gonçalo · 26 March 2024

★★★★★ 5/5

Google

Elms are really great both when you are looking for a property and also once you've moved in. They have been super helpful through our whole moving in process. They also manage our property, any issues we've had they are super fast to reply and get work done asap. Would strongly recommend! Big thanks to Husnain and Villy.PositiveResponsiveness, Professionalism

Paige · 23 October 2021