Elms Estate Agents reviews

★★★★★ 5/5

Google

My friend and I have just moved into a flat with the help of the Lettings Agent Dav. Us both being from Australia, it can be tricky getting the necessary documentation, but Dav was super patient and helped resolve any problems. He handled everything efficiently and with warmth which is very rare to find in London. Would highly recommend!

Pearl · 26 March 2026

★★★★★ 5/5

Google

We had the pleasure of working with Dav from Elms Estate where the service has been great. I've been raving to our friends about the wonderful service we received so far with Elms Estate. The move has been seamless and the communication was perfect from beginning to end. Thank you Dav!

Safia · 9 April 2026

★★★★★ 5/5

Google

Happy with the agency response and the whole process felt like i was buying a house, took me a while to trust them fully as it was the first time renting through an agent but they made me feel secure and helped us move in smoothly into the new property with no big issues, big thanks to Nasim for the effort he put in 5stars.

Tiago · 24 September 2025

★★★★★ 5/5

Google

The team at Elms are fantastic! Shaun in particular supported us with the sale of our flat. Our purchase was complicated and slow and Shaun kept the deal together over the 18 months it took to complete. He kept all parties informed through the process and saved the transaction more than once. I couldn't recommend Elms highly enough.

Beatrice · 13 November 2025

★★★★★ 5/5

Google

Had a good experience renting with Elms over the past year. When our tenancy began, we noticed a few faults in the flat and submitted some requests, which were promptly addressed. Nasim was our contact throughout the process, who supported us in liaising with the landlord to resolve these issues, which made our lives a lot easier.

Sam · 7 August 2025

★★★★★ 5/5

Google

I sold my flat in Bethnal Green through Elms and they were excellent from start to finish - highly recommended! Husnain and Shaun were friendly, professional, very proactive with updates etc, and highly responsive. They also had excellent knowledge of the local market and secured a great price. I’d recommend Elms to anyone.

Benjamin · 8 September 2025

★★★★★ 1/5

Google

I had a very disappointing experience with this renting company. They heavily sided with a landlord who was extremely unprofessional throughout our tenancy. It took three weeks to fix a simple front door lock issue, yet we were expected to stay home all day to accommodate his incompetence with basic maintenance. (And there were mould issues which they just painted over) To make matters worse, our deposit refund, which was supposed to be returned within two weeks, took almost six months. The agent, Nasim, only processed it after we repeatedly chased them. Had we not followed up, I doubt we would have seen the money at all. Landlord D initially proposed a deduction of £883.95 from our deposit for the following: Additional cleaning: £250.00 1 light bulb: £2.50 4 litres of spirit of salts (descaling): £36.00 3 UPVC handles: £25.65 Paint (stain block, undercoat, magnolia top coat): £50.00 2 tubes of decorators caulk: £3.20 2 tubes of white mastic: £8.60 Shower hose & shower head: £18.00 Disposal of waste: £40.00 Labour: £450.00 (later claimed to be for carpet work, with changing explanations and inconsistent figures) Many of these charges fall under normal wear and tear, and the numbers kept shifting depending on who we spoke to. It felt completely unreasonable and poorly justified. If you don’t want to risk unfair deductions from your deposit because your landlord can’t handle basic maintenance, I strongly recommend avoiding this company. There are far more professional and transparent agencies out there.

Yingying · 16 March 2026

★★★★★ 5/5

Google

I have been a client at Elms Estate for nearly six years, and I would highly recommend their services to anyone looking for reliable, responsive, and experienced property agents. Mr Rutland Elms, the company director, and his team have been superb in handling my matters. Rutland has done an excellent job ensuring that his colleagues uphold the company’s strong reputation through their professionalism and dedication. Whenever I have needed general support or assistance during more challenging periods, Rutland and his staff have always been available, approachable, and attentive. They consistently make you feel supported and provide valuable advice and insight when it matters most. I have nothing but positive feedback for Elms Estate and will most definitely remain with them for the foreseeable future.

Roushonara · 16 March 2026

★★★★★ 5/5

Google

A very professional, efficient and trustworthy Estate Agents. Had the pleasure of renting my property with Elms for many years with no problems...dealt with tenant's enquiries very quickly. Also sold my flat with them and it was a smooth process.Thanks to Shaun who acted with professionalism throughout.

Angela · 1 October 2025

★★★★★ 5/5

Google

Angelika (and Shaun) were both incredible, especially Angelika. Our house purchase was made beyond painful by an incredibly drawn out conveyancing process, but Angelika was always available, reassuring, and pushing for us. A very warm and …

D · 16 December 2025

★★★★★ 5/5

Google

Elms were great when helping us with the purchase of our first home. Husnain was responsive to all of our questions, gave us detailed information, and was proactive in reaching out and helping us collaborate with the vendors to help get our purchase completed. Thank you!

Caitlyn · 8 September 2025

★★★★★ 5/5

Google

I’ve had a fantastic experience with Stephen Agathangelou managing my tenancy. He's been incredibly attentive, proactive, and responsive, making everything smooth and straightforward from the start. Whether it was maintenance requests or general queries, Stephen was always quick to help and ensured all issues were addressed promptly. I genuinely appreciated the clear communication and attention to detail throughout my tenancy. Highly recommend Stephen Agathangelou for anyone seeking a hassle-free rental experience!

F · 3 November 2024

★★★★★ 5/5

Google

I’ve had a fantastic experience with Stephen Agathangelou managing my tenancy. He's been incredibly attentive, proactive, and responsive, making everything smooth and straightforward from the start. Whether it was maintenance requests or general queries, Stephen was always quick to help and ensured all issues were addressed promptly. I genuinely appreciated the clear communication and attention to detail throughout my tenancy. Highly recommend Stephen Agathangelou for anyone seeking a hassle-free rental experience!

Diego · 2 November 2024

★★★★★ 5/5

Google

Stephen has been so helpful with my queries throughout the past year. Anything which was not dealt with in the past from the agency, he had dealt with it straight away and sorted out any problems we had.

Amandeep · 13 November 2025

★★★★★ 5/5

Google

Shaun and the team were amazing to work with throughout the whole process. After struggling to sell our place for a few months with another agency, once we starting working with Elms we were able secure an offer that we were happy with really quickly. We were then in a long chain and Shaun was amazing at keeping us in the loop and helping to push things along to secure completion date.

Elliot · 23 August 2024

★★★★★ 5/5

Google

Dav was professional, responsive and helpful in establishing our lease and moving into the property - would recommend Elms.

Maanya · 2 April 2026

★★★★★ 5/5

Google

I’ve been with Elms for longer than five years and always had a great experience. Especially Stephen as our property manager has been very responsive and super helpful.

Rebecca · 13 December 2025

★★★★★ 5/5

Google

We have a great experience with Elms. During our 2.5 years of renting we have always felt heard and supported by the agents. Recently we were in contact with Nasim and he was super professional, responsive and quick with anything we needed to ask or any issue with the flat that needed to be dealt with, going an extra mile to make sure all is sorted out asap and all that in a very friendly manner. We highly recommend the Elms team. Thank you Nasim, Jade and Shaun:) Andreja & Dan

MsAndre · 23 December 2023

★★★★★ 5/5

Google

We bought our first property through Elm Estates Bethnal Green. The process was long and nerve-racking but Husnain Iqbal and Shaun Cornwall were extremely supportive, knowledgable, friendly, and helpful throughout the entire purchase journey. Thanks to Husnain and Shaun, we were able to manage our time and expectations well, reduce stress at every stage of the progress, talk to sellers and mortgage providers in a knowledgable manner, and ultimately complete on our deal with minimum hurdles. We are convinced that the attitude and the timely assistance of this team alone made the purchase possible for us. We are very grateful for the professionalism and the kindness you showed us, Husnain and Shaun, and hope you both thrive professionally and personally! Thank you for making things happen. Kate&John

Occupier · 27 November 2023

★★★★★ 5/5

Google

We have a great experience with Elms. During our 2.5 years of renting we have always felt heard and supported by the agents. Recently we were in contact with Nasim and he was super professional, responsive and quick with anything we needed to ask or any issue with the flat that needed to be dealt with, going an extra mile to make sure all is sorted out asap and all that in a very friendly manner. We highly recommend the Elms team. Thank you Nasim, Jade and Shaun:) Andreja & Dan

Andreja · 27 November 2023

★★★★★ 5/5

Google

I would highly recommend Angelika at Elms who was a brilliant person to work with in finding a home (buying). She stood out from agents we met on other viewings for being considerate, sensitive and curious. Angelika really took time to understand what was important to us. She gave us time and space to view a property; she wasn’t pushy but was always there with information.

Katie · 23 August 2024

★★★★★ 5/5

Google

One of the best property Agency in London. I had pretty much experiences for renting flat in London (around 7times). I finished contract with Elms few weeks ago :) so I can write honest review. 1. Very quick responds, whenever you have problem or want to ask something else, they are willing to help you out and answered back ASAP even in a day :) 2. Friendly and quick process, as I mentioned, the best point of this agency is quick and quick :) whenever I had issue, they sorted out immediately👍🏻 3. Very good bridge between tangents and landlords. This is not really big reason but also very big reasons, so many properties agency I had was too late to responds or too much process to report issue. But Elms are not. +Even deposit back was very quick in 2weeks :) If you do not have any problem when you move out or damaged something, It gonna be very quick like my case. PS, Thanks Jade for helping everything me out for a year, I really appreciate 🙂

Eunjoo · 23 October 2023

★★★★★ 5/5

Google

I had an excellent experience with Elms Estate, especially thanks to my agent Husnain Iqbal. He was incredibly kind and helpful, showing me multiple apartments that perfectly fit my requirements and allowing me to find the perfect one within 24 hours. Husnain was always responsive and supportive, assisting me with setting up utilities and signing the contract. I highly recommend this agency to both renters and landlords. Great service!

Sonia · 25 May 2024

★★★★★ 5/5

Google

Excellent service, great professional and human skills. I have know this agency for years and I can confirm again a great service. A special thanks to Dave for his professional and relax manner at of working.

Andrea · 9 August 2025