Trusted Agent profile · Tower Hamlets
★★★★★
1,363 reviews across 3 platforms
Chase Evan Pan Peninsula, 1 Millharbour, London, E14 9XP, Tower Hamlets, E14 9XP
Chase Evans Pan Peninsula's office in Tower Hamlets, at Chase Evan Pan Peninsula, is rated 4.7 out of 5 across 1,363 reviews on three platforms, including 241 Google reviews rated 4.4.
Every review we hold for the Tower Hamlets office, from every platform, shown as written. First names only.
5/5
TrustpilotExcellent Support from Property Manager
We would like to thank Kimberly Fernandes, our property manager from East Property Management, for her help with maintenance issues.Kimberly always responds to emails promptly and had gone out of her way to help.
Thank you for your review Stephanie, glad to hear Kimberly could help you.
5/5
TrustpilotAdem is a very helpful person and does…
Adem is a very helpful person and does his job very well.
1/5
TrustpilotThe worst property management I have…
The worst property management I have experienced. We have had nothing but issues from the day and hour we got our keys. The communication from the team is so poor. First showed up early to the flat to collect the keys the day our tenancy began no one was at the property. When I phoned to find out where they were they told me that I was late and the girl had left (I was infact early according to the time they had emailed me to be there). Issues with hot water, no heating, a broken balcony door and a washing machine in disrepair. None of these issues are Chase Evans fault but the lengths we have had to go to to have issues dealt with or engineers attend the property has been unacceptable. I understand that the property manager has to contact the landlord before someone can attend but the lack of follow up, communication and time lapse is extremely poor. We have had to constantly chase and follow up on these issues some of which have still not been resolved. We have had a broken balcony door since we moved in 8 months ago and we are fast approaching winter and the issue has still not been addresses despite constantly requesting this to be resolved.
Thank you Rachel for your review of our services, we are sorry to hear you were disappointed with your experience.We take this kind of feedback very seriously, if you could please provide us with more information at customerservices@chaseevans.co.uk so that we can take steps to investigate thoroughly to resolve this matter. Regards,
5/5
TrustpilotAbsolute pleasure to deal with!
Absolute pleasure to deal with! Everyone in the team is extremely professional, organised and efficient. We managed to complete all the tenancy checks and the docs signing process in just a few days. Shockingly good!I'd also like to highlight our property manager Mr. Danish Ashraf for being so helpful and for making us feel looked after. Chase Evans is definitely a VIP team and I've never experienced such a high class level of service before.
Thank you for your review Arty, glad to hear Danish could help you.
1/5
TrustpilotUnacceptable and unprofessional
I moved out of my previous residence three weeks ago and am still waiting for my deposit to be released. Despite sending multiple emails, I have yet to receive the check-out report. To make matters worse, the agent handling the matter went on holiday for two weeks without providing any updates or resolution. This level of communication and service is completely unacceptable.
Thank you for your review. We are sorry to hear that you’ve had a disappointing experience, and we acknowledge that you are unhappy with the deposit return process. We take this kind of feedback very seriously, and we’re investigating the matter in order to resolve it.
5/5
TrustpilotKimberly Fernandes from Chase Evans…
Kimberly Fernandes from Chase Evans East Property Management has been incredibly responsive and efficient in handling my maintenance issues. She swiftly arranged for contractors to inspect the issues. I'm grateful for her help!
Thank you for your review Sam, glad to hear Kimberly could help you.
5/5
TrustpilotMy property manger Shannon is really…
My property manger Shannon is really helpful. She is keen to help with kindness! Thank you so much for your help
Thank you for your review Roro, glad to hear Shannon could help you.
1/5
GoogleThe agent might be doing the best for tenant, but definitely the worst for landlord clients. They take no interest in protecting landlord's property and referencing tenants. With the 2 tenants they found me, first one didn't pay rent for 3 months and moved out way before end of tenancy. Yet the agent did not even know and insisted I need to wait until end of tenancy to repossess my property. The second one could not move out 3 months after I have served the notice and the agent only told me 3 days before the expected end of tenancy. Additionally, even with evidence that the tenant has taken away items in the property, the agency refused to dispute with tenant and always imposed the cost on landlord. They were the laziest ever management company I have dealt with, good luck if you ever need them to do anything useful for you. Note I already made formal compliant to the agent and it didn’t improve their service attitude at all. They always blame the tenants and took no responsibility on their own.
Thank you Mengyi for your review of our services, we are sorry to hear you were disappointed with your experience. We take this kind of feedback very seriously, if you could please provide us with more information at customerservices@chaseevans.co.uk so that we can take steps to investigate thoroughly to resolve this matter. Regards,
1/5
GoogleI had my apartment professionally cleaned upon moving out. Chase Evans anyways deducted me £220 from the deposit for cleaning and when I asked for picture of what was supposedly dirty (given I have learnt from experience to be extra careful with London landlords and hence took dozens of photos of everything...) the only answer they could come up with was utterly ridiculous: a couple of dried water sprinkles on the glass shower door and a few hairs on the floor. No clue how something like that can cost £220 - I disputed it but that didn't go anywhere. Chase Evans said they had to have the apartment professionally cleaned - I had the photos proving it was already professionally cleaned when I moved out (given I purposefully hired a professional cleaning firm for that myself). And even if I hadn't done that, £220 is still too high with an avg cleaner in London earning ~£20-25/h. This implies the cleaner spending supposedly ~10h cleaning a just ~20sqm apartment since Chase Evans claims to outsource the service at cost. Some people would call this scheme "Excessive Profiteering". Other people would say that this rental agency purposefully screws over tenants for their deposits upon moving out and tries to squeeze any leaving tenant for every single pound they can get. Personally, I would just say that I recommend avoiding Chase Evans if there is any way possible...
Thank you for your review of our services, we are sorry to hear you were disappointed with your experience. We take this kind of feedback very seriously, if you could please provide us with more information at customerservices@chaseevans.co.uk so that we can take steps to investigate thoroughly to resolve this matter. Regards,
5/5
GoogleCurrently buying a property and have been fortunate to have Harry as my agent. Harry has made what is usually a stressful period, much easier to deal with. He is professional, his communication has been brilliant. He has answered a lot questions for me and has guided me through the process. He is a great brand ambassador for Chase Evans and really knows how to work with his clients. He showed me a couple of properties and he knew straight away when I had found ‘the one’. In the future if I was to sell the property, Harry would be my ‘go to’ based on my experience this time.
Thank you for your review Gary, glad to hear Harry could help you.
5/5
GoogleI had the pleasure of working with Mariam, and I must say, she is absolutely amazing! I was in a frantic search for an apartment in the bustling London market, and the thought of moving flats always stresses me out. However, Mariam turned the whole experience around and made it incredibly easy for me to find the perfect apartment with all the facilities I required. Throughout the entire process, Mariam stayed in constant communication with me, ensuring I had all the necessary information at every step. Her dedication and professionalism truly make her a valuable asset to Chase Evans. I cannot express my gratitude enough to Mariam for transforming what could have been a stressful ordeal into an enjoyable and seamless experience. Thank you so much, Mariam!
Thank you for your review Amani, glad to hear Mariam could help you.
5/5
TrustpilotBig thanks to Adriana Chaba for being…
Big thanks to Adriana Chaba for being proactive and helpful.East property Managment has been great in client service.
Thank you for your review Nitin, glad to hear Adriana could help you.
5/5
TrustpilotProfessional team that look after their…
Professional team that look after their clients. A special thank you to Danish Ashraf from East Property Management who has been really helpful regarding sorting out a few issues with my apartment - his friendly, efficient demeanour is a real asset.
Thank you for your review Jaz, glad to hear Danish could help you.
5/5
GoogleMariam Bey was incredibly helpful, professional and approachable as my lettings negotiator. She was always responsive, promptly arranged viewings and made the process extremely clear from beginning to end.All round, I have been delighted to deal with Chase Evans and highly recommend them. Thanks!
Thank you for the review.
5/5
TrustpilotShannon is very helpful and responds…
Shannon is very helpful and responds quick with all my enquiries.
Thank you for your review, glad to hear Shannon could help you.
5/5
TrustpilotChanelle Da-Silva has been very…
Chanelle Da-Silva has been very approachable and helpful, answering to all our queries. Customer Service is not one of the easiest jobs to handle and she has been great with us. Keep up the good work.
Hi Javier, that is great to hear! We are so glad that Chanelle has been able to help you! Thank you for your kind review.
5/5
TrustpilotKin-Long Lee is very responsible.
Kin-Long Lee is very responsible.His work is precise.I am happy to deal with him.
Thank you for your review Alex, glad to hear Kin could help you.
5/5
TrustpilotI recently had the pleasure of working…
I recently had the pleasure of working with Noel Ng as the property manager during my tenancy, and I couldn’t be more satisfied with the experience. Noel was always prompt, professional, and extremely helpful. His communication was clear, and he made sure everything was handled smoothly and efficiently.
5/5
TrustpilotVery efficient
A thank you to Kin Lee for helping make the renewals process easy.
Thank you for your review Will, glad to hear Kin could help you.
5/5
TrustpilotHeating issue fixed quickly
Had some issues with heating during winter and Danish Ashraf from East Propery Management was quick to act and ensure it got fixed as soon as possible. He was incredibly helpful and was a great liaison with the contractors and landlord.
Thank you for your review Isaac, glad to hear Danish could help you.
5/5
TrustpilotDanish Ashraf was really helpful during…
Danish Ashraf was really helpful during the move out process, organising inventory checks and keeping me updated with regular emails and calls. I would highly recommend liaising with Danish to anyone dealing with Chase Evans.
Thank you for your review Haihan, glad to hear Dnaish could help you.
5/5
TrustpilotVery communicative
Very communicative. Attentive and helpfull, expecially Mint Mok who has communicated with me during the tenant move out.
5/5
TrustpilotSamuel Chapman - friendly, helpful & responsive
Through Samual Chapman, a member of the Renewal Team of Chase Evans, I have managed to complete the tenancy renewal procedures within 14 days which greatly reduced the hassles of the renewal process. Samuel is friendly, helpful and highly responsive. Truly grateful to Samual for his professional service herein!
Thank you for your review, glad to hear Samuel could help you.
5/5
TrustpilotMy experience with “Chase Evans Property Management”
My experience with “Chase Evans Property Management” was hugely positive. Quick and cheerful communications, with clear instructions for every next step. I felt well guided and in control of the process. I wouldn't hesitate to recommend them. A special thanks to Edmond!
Thank you for your review Francesca, glad to hear Edmond could help you.
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