Trusted Agent profile · Tower Hamlets
★★★★★
1,362 reviews across 3 platforms
Chase Evan Pan Peninsula, 1 Millharbour, London, E14 9XP, Tower Hamlets, E14 9XP
Chase Evans Pan Peninsula's office in Tower Hamlets, at Chase Evan Pan Peninsula, is rated 4.7 out of 5 across 1,362 reviews on three platforms, including 241 Google reviews rated 4.4.
Every review we hold for the Tower Hamlets office, from every platform, shown as written. First names only.
5/5
TrustpilotAmruta was very helpful in negotiating…
Amruta was very helpful in negotiating the terms with our landlord. She exceeded our expectations in hard times. We had a great experience with her.
Thank you for your review Sarah, glad to hear Amruta could help you.
5/5
TrustpilotI had a great experience with Ginny…
I had a great experience with Ginny Patni at Chase Evans! She made the process of buying my property very easy. She gave good advice and was easily contactable - whenever I had questions she would be very quick to answer, which was great given how stressful property buying can be. I highly recommend working with Ginny at Chase Evans!
Thank you for your review Belinda, glad to hear Ginny could help you.
1/5
TrustpilotMy second review about this absolutely ridiculous agent
As I thought I would get my deposit and overpaid rent transferred back. This agent inform me that she have transfer me the money and process this on Monday (11/12/2023). Usually it would take one day for the money to be in my bank. It’s Friday now no money receive. I start emailing her since Wednesday and got no responses back and it happens the same when I emailed her on Thursday. I have try to be patient with the spamming emails and replied her emails quickly and kindly. But not giving me my deposit and overpaid rent back is another story. She could have simply tell me there’s an issues. She chose to make up a story that the money has been sent and ignore my emails simply asking for proof of transfer. I will put her name here even if this review gets flagged to remove her name out.
Thank you Piano for your review of our services, we are sorry to hear you were disappointed with your experience.We take this kind of feedback very seriously, if you could please provide us with more information at customerservices@chaseevans.co.uk so that we can take steps to investigate thoroughly to resolve this matter. Regards,
5/5
TrustpilotBrilliant Renewals Handler
During the renewal process for our tenancy agreement, Molly Pariyanukul was our dedicated Renewals Handler and she was great. Very prompt in replying, helpful and efficient.
Thank you for your review Llona , glad to hear Molly could help you.
5/5
TrustpilotHave had a great experience renting…
Have had a great experience renting from Chase evens. Chanelle Da-Silva has been amazing to work with, she has made sure the property had no issues and was very helpful throught the tenancy term. A fantastic organisation to rent a property from.
Thank you for your review Gov, glad to hear Chanelle could help you.
1/5
TrustpilotAvoid dealing with them, terrible customer service from Owen.
If you have a choice of letting with another agent, I would definitely do that. Their customer support is rubbish, they absolutely do not have any care for the impression they create on their customers or potential tenants. They are money hoarders who are just looking to make their commission and get out. I had initially put an offer forward with my first enquiry on a property. An agent then began contacting me about the property and was very keen and seeing if I will pass referencing before I have even formally completed the offer form. When I mentioned what my "potential" offer would be to the landlord, I was ghosted and no further responses were given to me by the agent named below. When I called the agency main number to see if I can speak to another agent about the property, the person who answered ignored this request and gave me some generic response to let me know "we will follow up with Owen on this" before proceeding to say bye to me as I am speaking mid sentence. Terrible customer support, clearly only care about money and do not care about the impressions they create for future tenants or quality of service provided. I would avoid letting with them.
Thank you Ehab for your review of our services, we are sorry to hear you were disappointed with your experience.We take this kind of feedback very seriously, if you could please provide us with more information at customerservices@chaseevans.co.uk so that we can take steps to investigate thoroughly to resolve this matter. Regards,
5/5
TrustpilotFrankie and Rinna were responsive and…
Frankie and Rinna were responsive and accomodating. They are professionals who are easy to work with. Recommend working with them.
Thank you for your review Michelle, glad to hear Frankie and Rinna could help you.
5/5
TrustpilotGreat speed of response and resolution of issues
We have had an excellent experience with Catarina as our property manager. We've raised about 8 different items over the past few months and each time received an update, within a day, that a contractor will be coming to inspect and sort it. We're very grateful for her proactiveness as we receive regular updates whenever an issue is raised and we remain continually impressed by the speed of response/resolution since working with Catarina.
Thank you for your review Alex, glad to hear Catarina could help you.
5/5
TrustpilotChase Evans’ Property Manager
Chase Evans’ property manager Vivek Buxani has been our main point of contact since our move in, and he’s been fantastic. He’s been extremely helpful in all aspects and has managed to solve any issues that we’ve encountered.
Hi Harvey, thank you for your review! We are so glad to hear that Vivek could help you.
5/5
TrustpilotMolly is just a great negotiator
Molly is just a great negotiator. She is very professional and efficient. We have much confidence to let her handle the terms of renewal for us.
Thank you for your review Jimmy, glad to hear Molly could help you.
5/5
Trustpilotsuperb customer service from Eric Pang
superb customer service from Eric Pang, although the process took a while Eric handled everything with a high degree of professionalism
5/5
TrustpilotThank you Hanna Ganobis for yr…
Thank you Hanna Ganobis for yr fantastic service and prompt response as always. Highly recommend Hanna to you all! CheersWilson
Thank you for your review, glad to hear Hanna could help you
5/5
GoogleLauren, Andy and their team (Kev and Mariam) at the Pan Peninsula office have made the challenging rental landscape easy for me (land-lady) to navigate offering end to end/ one-stop shop mgm services making it possible for me so far not to worry about the potential risks involved of letting my property. In addition, Lauren and Andy have been very approachable, personable and professional making them an absolute delight to deal with (and I really look forward to liaising with Louis who I know will be just as dedicated and proactive too) Thank you
Thank you for your review. All the best. Chase Evans.
5/5
TrustpilotOur experience with Kimberly Fernandes…
Our experience with Kimberly Fernandes was fabulous and the issue of a faulty washing machine was resolved at our apartment. She replied promptly to our calls and gave us positive assurance everytime.
Thank you for your review Paushali, glad to hear Kimberly could help you.
5/5
GoogleDarnell was helpful in coordinating everything remotely prior to my arrival back in the UK. The whole process was smooth, and any issues were addressed swiftly and in full.
Thank you for your review. All the best. Chase Evans.
5/5
TrustpilotHighly recommend working with this agency
I had a positive experience with the Chase Evans agency team in general but in particular, Molly Pariyanukul has been absolutely great! Especially during times when rent has been increasing like crazy and it is easy to replace tenants, she has handled the entire process of my rent renewal with grace and a lot of understanding whilst still taking a pragmatic stand. She has checked in and made sure I was well taken care of during this stressful process which I'm sure a lot of other tenants are facing as well. I really appreciated it!
Thank you for your review , glad to hear Molly could help you.
5/5
GoogleDarnell was very prompt and professional in helping me find my dream apartment. The process was smooth and fast- Offer was accepted on the same day I viewed the place and Chase Evans referencing and check-in was super efficient as well. Thanks Darnell and team!
Thank you for taking time to review our services. Yours,
2/5
Trustpilotvery slow letting deposit release & fixing check-in discrepancies
Speed up the release and reduce the haggling over unimportant issues regarding the return of a letting deposit. It took months after my check-out process to release the deposit when there were clearly no real issues in my case. In addition, very slow to address check-in document issues. In my case, a few were never addressed after a year. Aggressively using no-fault evictions clause, beware! I have money to buy a property but will make sure I don't work with this company.
Thank you for your review of our services, we are sorry to hear you were disappointed with your experience.We take this kind of feedback very seriously, if you could please provide us with more information at customerservices@chaseevans.co.uk so that we can take steps to investigate thoroughly to resolve this matter. Regards,
5/5
TrustpilotThank you Vithu
I had a fantastic experience with my property manager Vithu. They really went above and beyond to ensure that all the necessary work was completed promptly. They were always available to address any concerns I had and made sure that the deposit release process was smooth and hassle-free. I appreciate the effort they put into managing the property and their dedication to providing excellent service. Being with Chase Evans for a long time, I haven’t had a easy and smooth process with the previous property managers. Thanks, Vithu for making my experience as a tenant a positive one. I hope you stay for long as my property manager!
Thank you for your review Kai, glad to hear Vithu could help you.
5/5
TrustpilotFast and quick- accurate approach
Gladys Kiala is very responsive and acts fast- the recommendations were accurate and our renewal was completed very fast.
Thank you for your review, glad to hear Gladys could help you.
5/5
TrustpilotGreat Service!
Kimberly Fernandes was very helpful with the issues I had with my flat. She proactively checked for resolution and was giving very prompt responses. I am very satisfied with the service received!
Thank you for your review, glad to hear Kimberly could help you.
1/5
TrustpilotDO NOT RENT A PROPERTY FROM THIS…
DO NOT RENT A PROPERTY FROM THIS COMPANY! They have made my life a living hell for 6 months. After reading other reviews, I can see it’s not just myself facing these issues. If you’re thinking of listing a property with these guys - save your tenants the stress & go elsewhere. If you’re thinking of renting a property from these guys - DO NOT DO IT- it’ll be the worst decision you make. This company left me with toilet water leaking on my floor for over 3 months, causing damage to the property, damp & extremely unhygienic conditions, nobody at Chase Evans seemed to care or even want to help me with these issues. Left me with a broken washing machine in the property for 3 months, despite me raising this with them over 10 times all in an attempt to blackmail me out of the property. Been forced to spend my own money on laundry services for 3 months because they refuse to assist. The day I raised a formal complaint - I received notice to vacate the property. I’ve still not received a complete answer to my formal complaint. Nobody at Chase Evans seems to get back to me. Absolute cowboys, have caused me emotional distress and left me with a huge bill. I’ve now had to contact the property ombudsman, citizens advice and the police in a last ditched attempt to stop these criminals discriminating against me any further or forcing me out of my home.
Thank you Conor for your review of our services, we are sorry to hear you were disappointed with your experience.We take this kind of feedback very seriously, if you could please provide us with more information at customerservices@chaseevans.co.uk so that we can take steps to investigate thoroughly to resolve this matter. Regards,
5/5
TrustpilotGladys made it so easy for me
Gladys made it so easy for me. She is wonderful with giving me her professional opinion. I trusted her.
Thank you for your review Amy, glad to hear Gladys could help you.
5/5
TrustpilotExcellent Support from Property Manager
We would like to thank Kimberly Fernandes, our property manager from East Property Management, for her help with maintenance issues.Kimberly always responds to emails promptly and had gone out of her way to help.
Thank you for your review Stephanie, glad to hear Kimberly could help you.
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