Trusted Agent profile · Tower Hamlets
★★★★★
1,362 reviews across 3 platforms
Chase Evan Pan Peninsula, 1 Millharbour, London, E14 9XP, Tower Hamlets, E14 9XP
Chase Evans Pan Peninsula's office in Tower Hamlets, at Chase Evan Pan Peninsula, is rated 4.7 out of 5 across 1,362 reviews on three platforms, including 241 Google reviews rated 4.4.
Every review we hold for the Tower Hamlets office, from every platform, shown as written. First names only.
5/5
TrustpilotMy rented property is with Chase Evans…
My rented property is with Chase Evans Property Management’s, and Edmond is always being responsible and helpful! They solved out things quick, and made the entire check-in/check-out process easy for me. I would definitely come back to Chase Evans if I’m looking for new property in the future.
Thank you for your review Chenglin, glad to hear Edmond could help you.
1/5
TrustpilotDon't use this agency
I use this agency for 7 years now. I reside to my current flat for more than 3 years. This is the first time this company lets me down that much. I cannot even mention the several events that had occurred the last 2 weeks. All started because the dishwasher didnt drain. I asked chase evans to check the issue and they sent an engineer into my flat. The engineer found some debris in the dishwasher filter, removed them and threw them in the bathroom sink. the result was to block the sink of the bathroom and i needed to pay myself to fix this. Then, i got an email from chase evans who stated that the engineer said, the dishwasher and the drain are blocked by plastic pieces we threw there (!?) and that we need to pay for the damage. Also, we need to pay to unblock the flat's drain. They never shared a report, the never explained anything. they just asked us to pay the damage. The property manager never replied to any questions with adequate evidence. We keep getting half answers without justification. Plus the emails are written in the worst English i ever saw making me think that I am talking to a bot.I asked evidence about the fact i blocked the drain and i received nothing. I also asked compensation for the damage their engineer caused, they didnt even answer this question. finally, they said I am obligated to use their engineer to repair the damage. In simple words, they send someone, he makes a report which is send only to them, i don't get explanations and then i pay a bill which is 2 times the market price. To add on this, the contract doesn't state anywhere that for damages the tenant needs to pay, he is obligated to uses the agency's engineer. I highlighted all these several times and i get the same answers by an employee who I am not sure if she understands English or just use AI to reply to me. After 7 years with this company, i need to change agent immediately and share this experience with all my network. Also, because there are many contract violations here, we might end up in lawsuits.* Chase evans wrote a reply below but the customer service is copied in the mail chain. no replied from them
Hi Gregory, further to your response I have forwarded your review this morning to our head of property management along with your details to contact you shortly. Regards
5/5
TrustpilotPositive experience with Kin Lee
It has been the second time Kin helped me with contract renewal. Kin is professional and responsive, and managed to bring about a good outcome for both landlord and tenant. Highly recommended.
Thank you for your review, glad to hear Kin could help you.
5/5
TrustpilotAmruta was very helpful and courteous
I was happy with the renewal process because of Amruta’s excellent customer service. She was very helpful, responsive and efficient. Thank you Amruta.
Thank you for your review Ruby, glad to hear Amruta could help you.
5/5
GoogleI had dealings with young Kevin today, polite and very helpful. Keep up the great work.
Thank you for your review, glad to hear Kevin could help you.
5/5
Trustpilotpositive experience with Kimberly
One of the property managers Kimberly Fernandes was really helpful and responsive and arranged contractors to fix my faulty balcony door very quickly, and she constantly checks up on the progress to make sure things are going smoothly.
Thank you for your review Sirui, great to hear Kimberly could help you.
5/5
TrustpilotCamille was my renewals officer and she…
Camille was my renewals officer and she was great. She guided me every step of the way and was very responsive.
Thank you for your review, glad to hear Camille could help you.
5/5
TrustpilotHighly recommend Chase Evans.
Have been renting with Chase Evan’s since 2018.Extremely supportive and fast in their responses. Danish Ashraf the property manager has been super supportive and helpful and takes the time to understand us at tenants and we really appreciate it especially since renting can be extremely stressful and costly, Whenever we have faced problems with the flat, we just log it into a portal and then it gets actioned quite quickly too!
Thank you for your review Nancy, glad to hear Danish could help you.
5/5
TrustpilotLandlord experience
One of the best and most experienced, reliable and organised estate agent in London for landlords. Competitively priced with a large tenant pool. We have used them for more than 5 years. There are no reasons for us to consider an alternative service.
5/5
TrustpilotGreat service
Kimberly Fernandes has been extremely empathetic and helpful. My apartment issues were resolved within 3 days! I can always count on the service provided and wish I could give him 10 out of 5 stars!
Thank you for your review Maria, glad to hear Kimberly could help you.
5/5
TrustpilotKimberly Fernandes is a nice property…
Kimberly Fernandes is a nice property manager in East Property Management. I am happy to discuss with her about my property issues. She recently help me to contact the DK builder to inspection and repair my flat.
Thank you for your review Hanchao, glad to hear Kimberly could help you.
1/5
TrustpilotNo response, can't get back rent deposit
Would advise anyone when reading these good reviews. Been a tenant, trying to get back rental deposit, left the apartment two months, one week delay on any email reply, there is a number to call but you will never find your property manager, tried to reach once but she didn't seem to know what you are talking about. Now can't get back my rental deposit, no one to contact to, even today no one picks up the phone. Not to name names, perhaps it's just my bad luck with all the wonderful reviews from others.
Dear Customer, Thank you for your review - we do read them and take any feedback seriously. We would be very grateful if you could provide us with more information at customerservices@chaseevans.co.uk so that we can take steps to investigate thoroughly to resolve this matter.Regards,
1/5
TrustpilotTenants beware
I rented a property managed by Chase Evans. The initial rental experience was smooth, but absolutely horrible after.They gave me a property manager email. When I needed to contact him, I got no reply. After a few weeks, I started emailing and calling other random contacts I found online and it turns out he left the company, no notification to me - i.e. no point of contact for issues.I got the new email for property management. They don’t reply either. I needed to ask a maintenance question. No reply. Needed to arrange for a tenancy reference for my new flat. No reply, took weeks of stressful back and forth.After I left, their inventory then claimed a bunch of damage that was already present, contradicting the inventory they did when I moved in. They refused to discuss this in any detail.Tenants: avoid at all costs Landlords: your tenant will have no real point of contact despite that being what you pay for, so maintenance issues and so on will go unheard.Update: Now 3 months on, they haven’t updated the heating bills to the new tenant despite me emailing repeatedly. I’m getting debt collection letters for heating that isn’t mine and I can’t get an answer out of Chase Evans. The nightmare continues.
Thank you for your review of our services. We are sorry to hear you were disappointed with your experience. We take this kind of feedback very seriously, and would be grateful if you could provide us with more information at customerservices@chaseevans.co.uk so that we can take steps to investigate thoroughly to resolve this matter.
5/5
TrustpilotMany thanks to Chase Evans for years of…
Many thanks to Chase Evans for years of help and service. Ginny Pattni is a very nice person who has done all the helpful things for me.
Thank you for your review Yu, glad to hear Ginny could help you.
1/5
TrustpilotSour experience with Chase Evans
Sour experience with Chase Evans, our deposit took over 3 MONTHS to be returned following the end of our tenancy. This was worsened by a clearly unjust attempt to deduct a large amount from our deposit on unreasonable grounds which was highly unethical. The deposit only got processed when Joyner stepped in to speed up the process - so we are grateful for that.
Thank you for your review. We are sorry to hear that you’ve had a disappointing experience, and we acknowledge that you are unhappy with the deposit return process. We take this kind of feedback very seriously, and we’re investigating the matter in order to resolve it.
5/5
TrustpilotGreat Management
Our property manager Danish Ashraf from East Property Management was so polite and helpful. There was some problem with our dishwasher and an engineer was arranged to check up the issue. Thank you so much for being so prompt and professional in resolving the issue.
Thank you for your review Palak, glad to hear Danish could help you.
5/5
GoogleI was looking for an appartamento to rent and Chase Evans made the experience so much easier. We found an apartment quickly and found a deal within the first week of searching. Andy made this process and the moving in so easy and stress free. 100% would recommend.
Dear Tommaso Salvatore, Thank you for taking time to post the review. Chase Evans
5/5
TrustpilotWe had the pleasure of working with Kin…
We had the pleasure of working with Kin Lee (Senior Renewal Coordinator) during the move out process. We appreciate all his assistance throughout the end of the tenancy process and that he communicated all our requests to our landlord and got back to us very promptly. Overall, it’s been a great experience working with Kin, Chase Evans and our landlord during our tenancy. We wish them all the best.
Thank you for your review, glad to hear Kin could help you.
5/5
Trustpilotlong standing customer
Chase Evans have managed my properties for several years and have delivered every time. Kin Lee has been great and has always been helpful in renewals.
Thank you for your review Enzyme, glad to hear Kin could help you.
5/5
TrustpilotGreat Service and Support
Smooth rental and renewal process with professional staff. Kin Lee was helpful and responsive throughout. Overall, a straightforward experience.
Thank you for your review Pavel, glad to hear Kin could help you.
5/5
TrustpilotGreat contact renewal experienced handled by Kin
Kin is our new Chase Evans contact point. He is very professional and patience with the questions I have. The whole renewal process is smooth and satisfactory.
Thank you for your review Felit, glad to hear Kin could help you.
5/5
TrustpilotHelpful property manager from Chase Evans
Aurora Li from Chase Evans Property Management is a reliable and responsive property manager. She always replies promptly and is very patient. I especially appreciate how she helped resolve post-checkout issues, making the process easier for the tenants. I'm truly grateful for her assistance.
5/5
TrustpilotGreat collaboration
Kin was a smart and reliable, very timely to answer questions and help, and to the solution. Very lucky enough to work with him.
Thank you for your review Fiona, glad to hear Kin could help you.
5/5
TrustpilotI was genuinely impressed by the level…
I was genuinely impressed by the level of service. Kin Lee was very prompt and receptive to my concern. In addition, he is very detail minded person and he ensured that everything was done precisely and on time. Thank you Kin for your great customer service!
Thank you for your review Wendy, glad to hear Kin could help you.
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