Trusted Agent profile · Tower Hamlets
★★★★★
1,362 reviews across 3 platforms
Chase Evan Pan Peninsula, 1 Millharbour, London, E14 9XP, Tower Hamlets, E14 9XP
Chase Evans Pan Peninsula's office in Tower Hamlets, at Chase Evan Pan Peninsula, is rated 4.7 out of 5 across 1,362 reviews on three platforms, including 241 Google reviews rated 4.4.
Every review we hold for the Tower Hamlets office, from every platform, shown as written. First names only.
5/5
TrustpilotGreat service
Camille is our renewal handler. She is very responsive and focused on details. She made our renewal process effortless.
Thank you for your review Pei-Ling, glad to hear Camille could help you.
5/5
TrustpilotHanna Ganobis gave us great support…
Hanna Ganobis gave us great support during the renewal, whole process is very smooth and really appreciate Hanna's support :) Thank you Hanna
Thank you for your review Sunny, glad to hear Hanna could help you.
4/5
TrustpilotGood Service , deposits refund alone take sometime
Changing the request to 4. I had the customer team reaching out and sorted out the refund process. It had been delated to the action from the Owner end, thereby moving the rating from 3 to 4 Let me begin with the positives.Excellent onboarding , quick turnaround , clear communication , fantastic renewals team. I thoroughly enjoyed their services and support during the tenure.All these positives until you are a client. Once you vacate and move, all the above fails.I had used their service for approx 4.3 years since Nov 2019 to Mar 2024. Rented 2 Bed Flat. I had handed over the keys on 4 Mar, used the cleaning services supplier as advised by them ( Expensive one £450 for end of cleaning tenancy ) to aid the move process swiftly. The flat was occupied by next tenant on 7 Mar.However my deposit amount is still not refunded and no responses on the emails. Left out cold & hanging in the air. So be mindful and plan to wait ages to get the deposit refund.
Thank you Anand for your review of our services, we are sorry to hear you were disappointed with your experience.We take this kind of feedback very seriously, if you could please provide us with more information at customerservices@chaseevans.co.uk so that we can take steps to investigate thoroughly to resolve this matter. Regards,
5/5
TrustpilotEmpathy and result oriented
Danish was very patient and empathetic while listening to my challenges despite the number of properties he has in his care. He then worked with me to find the most appropriate solutions that balanced his responsibilities towards the landlord and client.
Thank you for your review Simi, glad to hear Danish could help you.
5/5
TrustpilotNoel Ng is the one I most approve of in…
Noel Ng is the one I most approve of in your company. I very much appreciate her ability and her professionalism. she is a very serious and responsible staff member, who is conscientious and responsible for every problem, and is meticulous in place. she has effectively sorted out and finally solved many problems that feel thorny and not very clear. Be responsible and professional enough！
Thank you for your review Jack, glad to hear Noel could help you.
5/5
TrustpilotExcellent property management experience
My friend and I rented a property through Chase&Evans for almost 2 years and just recently moved out. Max Watson, our property manager, has gone above and beyond throughout our tenancy. His communication and the effort he puts in is easily a 10/10. As tenants, we consistently felt that our concerns were addressed with care and professionalism. Additionally, Max handled the move-out process seamlessly and he made it as easy as possible for us. Thank you for being such an excellent property manager, Max!
Thank you for your review Assia, glad to hear Max could help you.
5/5
TrustpilotKimberly Fernandes works at East…
Kimberly Fernandes works at East Property Management is the best. She prioritized an issue I was dealing with at my apartment and made it possible for the contractor to attend. She is reliable, replies fast to emails and very helpful.
Thank you for your review Maggie, glad to hear Kimberly could help you.
4/5
Trustpilotdeposit refund
Catarina did a great job in handling my deposit refund issue upon my lease termination. She responded to emails promptly and was able to explain that the delay in processing was mainly due to the landlord's lack of response. When I provided evidence and raised objections to the deductions requested by the landlord, Catarina also promptly expressed understanding and offered her follow-up suggestions.While many department heads at Chase Evans couldn't provide good communication and professional assistance, Catarina managed to improve my impression of this company somewhat.
Thank you for your review Christine, glad to hear Catarina could help you.
5/5
TrustpilotI want to say thank you to my contract renewal handler …
I want to say thank you to Madison Feng who is my contract renewal handler. The service provided by Madison has been swift and efficient and it reflects professionalism. In fact I have been using Chase Evans since 2011. This is a great company. I highly recommend it.
Thank you for your review Wing, glad to hear Madison could help you.
5/5
TrustpilotChase Evans
Managing apartments from abroad is not always easy, but Abhijit Gooptu, the Head of Renewals and the Chase Evans renewals team in London have been consistently professional, responsive, and reliable. Their communication is clear, and I have complete confidence that my investments are being well managed.
5/5
TrustpilotKin Lee of Chaseevans is very nice
Kin Lee of Chaseevans is very nice, professional and helpful in helping me on a renewal of a tenancy recently, acting promptly and professionally all the way from beginning to the end of the renewal process with very good and professional advice
Thank you for your review, glad to hear Kin could help you.
5/5
TrustpilotGreat service.
I compared multiple agencies and this one has a reasonable price. The service has been great, which is good for international landlords. I basically don’t have to worry about anything. Noel Ng, my building manger is professional and highly dependable. She manages to chase the money back for the heating and hot water bills from my previous tenants (it was a 1000 pounds). Thanks a lot
Thank you for your review, glad to hear Noel could help you.
5/5
TrustpilotBeen with Chase Evans for over 10…
Been with Chase Evans for over 10 years, Kin is always trustworthy, and a great agency!
Thank you for your review Yunfei, glad to hear Kin could help you.
5/5
TrustpilotWe were helped by Danish Ashraf
We were helped by Danish Ashraf, the the East property manager, and it’s safe to say we’ve never been more pleased with anyone at Chase Evans as much as him. He helped us to his full extent and made sure our process was quick as possible. Absolutely pleased.
Thank you for your review Saarina, glad to hear Danish could help you.
5/5
TrustpilotSo far so good
So far so good. Chase Evans has been helpful and professional when dealing with issues that may crop up from time to time, I have no problems with CE and am happy to write this encouraging report. Special thanks to Camille
Thank you for your review Dr Ismail, glad to hear Camille could help you.
5/5
TrustpilotFive Star! Recommend
Recommend Chase Evans Property Management to everyone! Best experience I have ever had during the past few years renting in London. Alaster has been really responsive and helpful, he replies to all my emails within the same day and all the issues were sorted out fairly quickly.
Thank you for your review Ning, glad to hear Alaster could help you.
4/5
TrustpilotGood experience with excellent sale negotiatior
We recently bought a flat in London through Chase Evans and found the agency professional and easy to communicate with. I am particularly pleased with our sales negotiator Sokda Huot who was really incredible at arranging viewings to maximise what we could see in a limited time.She was also very open about the whole process and any possible hurdles we may encounter which we really appreciated.
1/5
TrustpilotRidiculous security deposit charges
I rented with Chase Evans for 2 years, and I would not recommend the agency. The agency is extremely slow to reply, and always avoid maintenance tasks. The property was not professionally cleaned when I moved in, and there were dead bugs, hairs, and possessions of previous tenants. Worst of all, they charged me nearly £200 of my deposit for what is mostly wear and tear. Charges included £35 for forgetting to change the fire alarm batteries. They are one of many estate agencies in London that always take the side of the landlord, and live off the back of the tenant.
Thank you Samuil for your review of our services, we are sorry to hear you were disappointed with your experience.We take this kind of feedback very seriously, if you could please provide us with more information at customerservices@chaseevans.co.uk so that we can take steps to investigate thoroughly to resolve this matter. Regards,
5/5
Trustpilotquick responding
Molly Pariyanukul response to out email really quick and its been helpful that we can get confirmed our tenancy and get contract signed in advance.Thanks Molly!
Thank you for your review Danielle, glad to hear Molly could help you.
5/5
TrustpilotI had a viewing with Ginny Pattni and…
I had a viewing with Ginny Pattni and was very happy with the information given also she was very experienced and friendly and made me feel very comfortable . She also answered every question I had, so I would strongly advise getting a viewing with Ginny
1/5
TrustpilotI unfortunately had a pathetic and…
Edit: follow up: Feb 2024- DO NOT RENT FROM CHASE EVANS IN SEREN PARK GARDENS, GREENWICH. The customer service department is extremely useless with little say in anything. I would not suggest renting ANY ADVERTISED property in Seren Park Gardens or any other place - save yourself from being scammed into high rent prices and low quality housing These are the following issues I have had to encounter within 2 months of moving. 1. An uneven floor - floor board raised at 70 deg angles - After a million follow ups, the floor boards were taken out and replaced temporarily with corex. No follow up to put back the floor boards has happened yet. 2. Leaks through windows - Despite opening a ticket 3 months ago - no follow up or further work has been undertaken 3. The list of appliances that broke down within days of my moving or was already broken when I moved in - Boiler stopped working - heat stopped working -broken kitchen storage door - smoke detector alarms - fridge door hinge - fridge door stopped closing properly - I had requested this be taken up on priority but is still open after 2,5 weeks 3. Despite a million follow ups and outlining these issues, there has been no negotiation on reduction in rent amounts or strict action against scamming employees and agents (Jack / Ahmad) SAVE YOURSELVES TIME, MONEY AND ENERGY AND GO WITH OTHER HONEST AND ETHICAL PROPERTY AGENTS., , , , , , , , , I unfortunately had a pathetic and disappointing experience with chase evans as a whole. I was not informed of a raised floor and leak issue in the bedroom despite the previous tenant reporting them. From the time I viewed the apartment to the time I moved in was almost a month and the issues worsened making the floor unable to walk on. Within days of moving there was a problem with the boiler, the heat didn’t work, while few functions on the washing machine didn’t work. What is more appalling is not just the deception regarding the flooring and leak issues but also the inability to come to the table to renegotiate the lease despite following up numerous times. There are no words to express my disappointment and frustration. Despite calling and texting my agents (Jack and Ahmad) multiple times i am being ghosted in renegotiation of the lease. I will never recommend anyone I know or don’t know to lease or buy from any of the Chase Evans offices given sub standard business practices. Not responding and be willing renegotiate with tenants (who can turn into potential buyers) is a sure way of burning multiple bridges. It is unfortunate that a business of this scale fails to understand this nuance.
Thank you Himani for your review of our services, we are sorry to hear you were disappointed with your experience.We take this kind of feedback very seriously, if you could please provide us with more information at customerservices@chaseevans.co.uk so that we can take steps to investigate thoroughly to resolve this matter. Regards,
1/5
TrustpilotLANDLORDS DO NOT USE CHASE EVANS
LANDLORDS, DO NOT USE CHASE EVANS AS YOUR LETTING AGENTS. APPALLING LACK OF CLIENT SERVICE Totally incompetent and useless and only interested in their commission. Rude and obnoxious during every interaction with a large staff turnover making it easy to blame a previous colleague for any ineptitude. Despite paying for property inspections and requesting that the apartment should be well maintained and any renovations be carried out as required, our new agents were shocked at the state of our apartment with mould visible on walls. We had to pay a significant amount to bring it up the level we, as landlords, expected before letting it out! We have a large rental portfolio but have never received such an atrocious client service! STAY CLEAR AND FIND ANOTHER LETTING AGENCY!
Thank you JP for your review of our services, we are sorry to hear you were disappointed with your experience.We take this kind of feedback very seriously, if you could please provide us with more information at customerservices@chaseevans.co.uk so that we can take steps to investigate thoroughly to resolve this matter. Regards,
5/5
TrustpilotBailey from Property Management has…
Bailey from Property Management has been super supportive and helpful! I’m grateful for his prompt support with all issues.
Thank you for your review Christine, glad to hear Bailey could help you.
1/5
TrustpilotPoor checkout experience & slow repairs
It took nearly six months to get my deposit returned, despite following the correct check out proccess and only after going through TDS. I also dealt with a repairs issue for most of my tenancy, which was only resolved shortly before I moved out.
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