Trusted Agent profile · Tower Hamlets
★★★★★
1,362 reviews across 3 platforms
Chase Evan Pan Peninsula, 1 Millharbour, London, E14 9XP, Tower Hamlets, E14 9XP
Chase Evans Pan Peninsula's office in Tower Hamlets, at Chase Evan Pan Peninsula, is rated 4.7 out of 5 across 1,362 reviews on three platforms, including 241 Google reviews rated 4.4.
Every review we hold for the Tower Hamlets office, from every platform, shown as written. First names only.
5/5
TrustpilotEfficient renewal
Gladys Kiala was very helpful in getting my tenancy renewed. She was efficient in dealing with matters and quickly responded to my emails. I am very grateful for her help.
Thank you for your review Yi, glad to hear Gladys could help you.
5/5
TrustpilotVery Professional and Efficient
Chase Evans are extremely professional and efficient - they have been my agents for three years now and have always helped me promptly from getting my first house to renewals, handling repairs and minor hiccups with ease - shoutout to Andy who had been fabulous in helping me find a flat and to Murat Colak for helping me handle house maintainance with ease!
Thank you for your review, glad to hear Andy and Murat could help you.
5/5
TrustpilotBest estate agent we’ve ever worked with
It has been a pleasure to deal with Ginny Pattni from Chase Evans. She has been amazing acting on our behalf for our flat sale. She is always enthusiastic with fantastic communication and goes the extra mile, then further. She ensures communication along the chain is as smooth as possible. When there are inevitable hitches she acts immediately to ensure everyone is aligned and fully informed. We cannot recommend her highly enough.
Thank you for your review Mark and Jan, glad to hear Ginny could help you.
5/5
TrustpilotOutstanding Property Management
As usual, Chase Evans property management team has been outstanding. We recently had a leak coming from the roof on one of the properties and Catarina was very prompt with sending an engineer out within half an hour to stop the leak. She is very prompt and efficient. Always willing to help and has done so throughout the year. Thank you again!
Thank you for your review, glad to hear Catarina could help you.
5/5
TrustpilotThanks my property manager Bailey Chan
After moving in, I encountered many minor problems, but my Property Manager Bailey Chan has been patiently helping me solve them. Thank you very much again!
Thank you for your review Teresa, glad to hear Bailey could help you.
5/5
GoogleExcellent service from Darnell McDonald at the Pan Peninsula office. Very professional, attentive, and always available to help. The whole experience was smooth and efficient. Highly recommend!
Thank you for your review, glad to hear Darnell could help you.
5/5
GoogleI had a great experience with chase evans rented a property with the help of mariam the process was easy and smooth she was great help
Thank you for your review, glad to hear Mariam could help you.
5/5
TrustpilotShannon was very responsible for her…
Shannon was very responsible for her work and responded to questions in a timely manner, which gave me a lot of help and was very friendly and patient in the process of solving the problem.
Thank you for your review, glad to hear Shannon could help you.
5/5
TrustpilotHelpful agent
Molly was really helpful with the quick and on point replies to my emails. She made the negotiations for a new deal not seem like a stressful thing where you have to eagerly wait for an answer.
Thank you for your review Aris, glad to hear Molly could help you.
5/5
TrustpilotBest property manager makes the experience
I've been a tenant with Chase Evans for a few years now and, by far, the most positive part of that has been my property manager, Aurora Li. She communicates in an extremely polite and timely manner, shows great empathy for the experience of the tenant and works hard to resolve all issues as swiftly as she can. I hope she gets a raise (because there aren't many property managers like her) and remains my property manager for as long as I'm a Chase Evans tenant.
Thank you for your review, glad to hear Aurora could help you.
5/5
TrustpilotMolly has been really professional in…
Molly has been really professional in helping me negotiate best terms for my contract renewal. The process was very easy and Molly helped me understand some of the contract terms as well. Thank you Molly for your help and efficiency!
Thank you for your review Anastasia, glad to hear Molly could help you.
5/5
TrustpilotKimberly Fernandes
I had a great experience with East Property Management. Kimberly Fernandes was very helpful during our tenancy and as well as after moving out. Kimberly made sure our deposit return was processed without any hassles and open communication was maintained throughout. Definitely recommend.
Thank you for your review Harsha, glad to hear Kimberly could help you.
5/5
TrustpilotThe best agency I used in the UK
The best agency I used in the UK! Everything is done very fast, nothing is hidden, very open discussion is always there. The most important for me - there is always the willingness to help, not like others, who just want to justify why not to do.
Thank you for your review Maryam, that’s great to hear.
5/5
TrustpilotComprehensive Care
Kin Lee was fantastic at helping me navigate a contract renewal. I felt as though Kin were looking out for my wellbeing whilst I’m certain they did the same for the other party. Highly recommend Chase Evan’s for property management.
Thank you for your review Sally, glad to hear Kin could help you.
1/5
TrustpilotI recently had an unsatisfactory…
I recently had an unsatisfactory experience with ChaseEvans. They required a Reservation Deposit before the landlord accepted the offer, claiming it was to avoid wasting time for both the tenant and landlord. However, after I paid the deposit and agreed to the landlord's price, the landlord stopped responding to the agency. Though I eventually got my deposit back, I wasted a significant amount of time during this process.While the agent was professional throughout, the company's policy of requiring a deposit before offer acceptance is deeply flawed and needs improvement. I hope they reconsider this approach to prevent similar issues for future clients.RESPONSE TO THE REPLY:Thank you for your response. However, I would like to point out some discrepancies. In my case, it was clearly stated that this was a Reservation Deposit, not a holding deposit, and the manager reiterated this distinction to me during our conversation. Additionally, according to the Tenancy Fee Act 2019, it is prohibited to accept a deposit from more than one person at a time. Yet, I was informed by the agent that there were two competing offers being considered for the same property (mine and another applicant’s). This is a serious violation of the regulations.
Thank you for your review. We sorry to hear that you had an unsatisfactory experience, and we take feedback very seriously. We appreciate that you acknowledge that we acted in a professional manner throughout the letting process but were disappointed with our reservation/holding deposit policy. Under the Tenancy Fee Act 2019, a holding deposit is permitted to reserve a property before the tenancy agreement is signed. Should the landlord decide not to go ahead with the tenancy, the deposit is refunded, as in this case. Whilst we can understand your frustration with the process, a holding deposit is a common practice with letting agents and private landlords (ensuring that the property is taken off the market and isn’t shown to any other prospective applicants).
5/5
TrustpilotVery good experience
Very good experience. I lost my job and the team was quickly re-letting my flat.Special thanks to Declan for handling my deposit quickly. Rene
Thank you for your review Rene, glad to hear Declan could help you.
5/5
TrustpilotOur experience as a buyer of a property…
Our experience as a buyer of a property marketed by Chase Evans was really pleasant, and we found the estate agents to be upfront and helpful throughout the buying process. Matthew Moloney in particular went above and beyond at multiple stages to keep us informed and advised, which was much appreciated!
5/5
TrustpilotRenewal made easy
Just renewed the rental contract for my apartment and Kin Lee was very helpful with this. It was a seamless process, thanks to Kin
5/5
TrustpilotGreat service
Our experience has been great with Chase Evans. Everything has been smooth under their management. Our renewal handler, Kin, is responsive and we are very happy with the service provided so far.
Thank you for your review Kath, glad to hear Kin could help you.
5/5
TrustpilotProfessional and Helpful
Professional and Helpful. During the communication with Chaseevans, Kin Lee is always replied to my emails within 24 hours and provide advice during the process. Thank you.
Thank you Linda for your review, glad to hear Kin could help you.
5/5
TrustpilotExceptional overall experience delivered
I had a fantastic overall experience using Chase Evans to purchase my first home. Ginny Pattni - Sales Manager knowledge, service, adaptability, attention to detail and communication from start, made the experience feel seamless and put my mind at ease throughout the process. Would recommend her and the Chase Evans team highly.
5/5
TrustpilotI have just moved into a flat and one…
I have just moved into a flat and one of the heaters was not working. I sought help for this matter and Kimberly Fernandes from East Property Management was extremely responsive and helpful in addressing it in a timely manner. Thank you!
Thank you for your review, glad to hear Kimberly could help you.
5/5
TrustpilotThank you Edmond Cheng from Chase Evans…
Thank you Edmond Cheng from Chase Evans Property Management. I had the easiest, most efficient, and seamless checkout from the property I was renting. He assisted me all the way through since I first gave my notice until I receive my security deposit back. Nothing but excellent and positive feedback for Edmond!
Thank you for your review Jason, glad to hear Edmond could help you.
5/5
TrustpilotThe Chase Evans team has always been proactive and professional !
The Chase Evans team has always been very proactive and professional. Danish Ashraf was very helpful and made the end of my tenancy very easy. I would recommend to anyone!
Thank you for your review Sebastien, glad to hear Danish could help you.
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