Trusted Agent profile · Tower Hamlets
★★★★★
1,362 reviews across 3 platforms
Chase Evan Pan Peninsula, 1 Millharbour, London, E14 9XP, Tower Hamlets, E14 9XP
Chase Evans Pan Peninsula's office in Tower Hamlets, at Chase Evan Pan Peninsula, is rated 4.7 out of 5 across 1,362 reviews on three platforms, including 241 Google reviews rated 4.4.
Every review we hold for the Tower Hamlets office, from every platform, shown as written. First names only.
5/5
TrustpilotGood Renewal Negotiator
Ms Molly Pariyanukul has been quite helpful & provided up-to-date market information for the renewal of leasing of my property. She has addressed our concerns in timely and professional manner & I'm very pleased with her performance.
Thank you for your review Charles, glad to hear Molly could help you.
1/5
TrustpilotAvoid if possible
I've moved out and the other tenant remained. The process was incredible difficult with no response from them and having to chase daily for reference and bills to be changed.Fast forward 6 months later, a bil that cam be changed only by them was never changed and I found out I might get in trouble for not paying.Even now I call they say will send a email to confirm things and they never do....I've never had this much trouble with any other estate agency
Thank you David for your review of our services, we are sorry to hear you were disappointed with your experience.We take this kind of feedback very seriously, if you could please provide us with more information at customerservices@chaseevans.co.uk so that we can take steps to investigate thoroughly to resolve this matter. Regards,
1/5
TrustpilotDisorganised and rarely deliver
Unfortunately the employees that I've dealt with at Chase Evans under perform. The house I've been renting from has had a number of problems and it can take months, sometimes pushing a year, to get anything sorted. They ask for multiple of the same images of the issues, promise to send out contractors only to be cancelled the evening before as they haven't actually received/ asked for permission from the landlord.Not the most enjoyable customer experience sadly.
Thank you Hannah for your review of our services, we are sorry to hear you were disappointed with your experience.We take this kind of feedback very seriously, if you could please provide us with more information at customerservices@chaseevans.co.uk so that we can take steps to investigate thoroughly to resolve this matter. Regards,
5/5
TrustpilotThank you Abhijit for your service
Thank you Abhijit for your service, Abhijit is very friendly and thoughtful, the tenancy agreement be able to renew quickly and smoothly.
5/5
TrustpilotAmruta professionally addressed Tenancy Renewal
Amruta professionally addressed the renewal of the tenancy ahead of it expiry date to ensure void periods were avoided. Amruta advice on renewal was spot on inspect of the new rules and minimising costs associated with tenancy changes. Amruta and Chase Evans are a fantastic team to work with.
1/5
TrustpilotNightmare Experience with Chase Evans - Beware!
My experience with Chase Evans can only be described as a nightmare from start to finish. Where do I even begin?Upon moving into the property they managed, I was greeted with filth and neglect. It was evident that no effort had been made to clean the place before my arrival. Stained carpets, grimy kitchen items, and even a used, rusted toilet brush greeted me. Disgusted, I had to hire a cleaner to make the place livable. When I sought permission from the estate agent to dispose of these unsanitary items, they casually granted it without any acknowledgment of their responsibility for the state of the property.Fast forward to two months after moving out, and I'm still embroiled in a battle for my deposit. Despite providing my bank details as requested, I have yet to see a penny. To add insult to injury, the landlord, backed by the estate agent, is attempting to charge me for the very items I had to dispose of due to their negligence. £40.00 for dirty carpets, £30.00 for a used toilet brush, £30.00 for a flickering light, £30.00 for 'debris near toilet' and £20.00 for the filthy pots and pans I had permission from the landlord to bin. No receipts provided, these are arbitrary charges to steal my deposit.When I escalated my complaint to Danish Ashraf's manager, Muhammad Carr, I was met with dismissiveness and apathy. Instead of addressing my concerns, Carr urged me to simply pay up, claiming it was a "good deal."Save yourself the headache and avoid Chase Evans at all costs. Their disregard for basic cleanliness and their blatant attempts to swindle tenants out of their money make them utterly reprehensible. I wouldn't wish this ordeal upon anyone.
Thank you for your review of our services, we are sorry to hear you were disappointed with your experience.We take this kind of feedback very seriously, if you could please provide us with more information at customerservices@chaseevans.co.uk so that we can take steps to investigate thoroughly to resolve this matter. Regards,
5/5
TrustpilotMinsung is a responsible staff member…
Minsung is a responsible staff member who is very patient, has a great attitude and solves problems in a very timely manner.
Thank you for your review, glad to hear Minsung could help you.
5/5
TrustpilotOutstanding real estate agent
Outstanding real estate agent - professional, responsive and empathetic!I had the pleasure of working with Georgia Vitkute from Chase Evans real estate agency and was impressed with her exceptional attitude and services provided.From our very first interaction, Georgia demonstrated a high level of professionalism and she guided me through every step of the process with clarity and confidence.I felt supported and well-informed throughout the entire journey.Moreover,Georgia possesses a rare quality of empathy and human touch that made the entire process very smoothly. She took the time to truly understand my concerns and her support and clarifications were timely and deep to the point.I can highly recommend her to everyone.
Thank you for your review Boris, glad to hear Georgia could help you.
5/5
TrustpilotA kind review for Mint Mok
My property manager was Mint Mok. They are super responsive, kind, and professional. Great service. Very trustworthy. The deposit refund process went well with their assistance. Much appreciated.
5/5
GoogleRecommended! Especially, one of the agents - Mariam is very professional, caring and helpful. She helped me find a great place for a reasonable price in just 1 day. In a city like London, this level of service is unmatched!
Thank you for your review Heyder, glad to hear Mariam could help you
5/5
TrustpilotI was assisted by Camille Lai though…
I was assisted by Camille Lai though the tenancy agreement extension process. Camille was very professional and helpful. Thanks Camille!
Thank you for your review Nicola, glad to hear Camille could help you.
5/5
TrustpilotThe best
Great service, quality company, always helpful, highly recommended. Also a big thank you to Gladys Kiala for the recent help she gave me.
Thank you for your review Pete, glad to hear Gladys could help you.
5/5
TrustpilotExcellent Renewals Negotiator
I would like to express my sincere appreciation to Molly for her exceptional dedication and professionalism as my dedicated Renewals handler. Thanks to her expert negotiation skills and unwavering commitment, she successfully facilitated the renewal of my tenant's lease under terms that met my expectations. Her attention to detail and proactive approach ensured a smooth and seamless process from start to finish. I am truly grateful for her outstanding service and highly recommend Chase Evans to anyone seeking a reliable and effective estate agent. Thank you, Molly, for your outstanding support!
Thank you for your review Kara, glad to hear Molly could help you.
5/5
TrustpilotGreat Service - Kimberly Fernandes
Kimberly was extremely helpful in resolving our issues. She was super responsive and kept us up to date on what was happening to get everything fixed. Glad to know we can rely on Kimberly if we have further maintenance issues
Thank you for your review, glad to hear Kimberly could help you.
5/5
TrustpilotMany thanks to Abhijit Gooptu
Many thanks to Abhijit Gooptu - Head of Renewals for the great, efficient service in renewing the rental of our flat to our tenants.
5/5
TrustpilotBailey is very responsive and efficient…
Bailey is very responsive and efficient in helping me with Property Management matter for my unit. Really appreciated and happy with Bailey's professional service.CheersEunice
Thank you for your review Sai, glad to hear Bailey could help you.
5/5
TrustpilotGinny Pattni Chase Evans
Ginny Pattni sales agent for Chase Evans acted on our behalf to sell our apartment in Greenwich. Ginny worked for us professionally whilst also giving a personal service to ensure our apartment sale went through as smoothly and efficiently as possible. Ginny identified suitable buyers and went over and above helping with all the paperwork required legally when I was unsure of what to complete. She simplified the process for us and made sure everything was in place for completion. I cannot recommend her highly enough. Unbelievable sales agent.
Thank you for your review Kathryn, glad to hear Ginny could help you.
5/5
TrustpilotMaristella was fantastic to work with…
Maristella was fantastic to work with and so friendly. Maristella was efficient, organised and easy to communicate with. Within a few hours all of our concerns dealt with and a repairs person was arranged to fix a few things around our new home. I would 100% recommend Maristella as a property manager.
Thank you for your review Saige, glad to hear Maristella could help you.
5/5
TrustpilotCan’t recommend enough
I’ve been renting with Chaseevans for 3 years now. Alaster made my recent experience of moving out and in easier and less stressful.Very responsive, helpful , professional and approachable. Dealt with everything and kept me informed with any updates from start to finish.couldn’t ask for better .Thank you Alaster for you hard work and time .
Thank you for your review Tina, glad to hear Alaster could help you.
5/5
TrustpilotTenancy renewal handled with great care & professionalism
A BIG THANK YOU to Kin-Lee who handled the renewal of our tenancy. The negotiation was managed with delicate care & understanding of both sides situations. Thanks again. Hilda
Thank you for your review Hilda, glad to hear Kin could help you.
5/5
TrustpilotGood communication…
We worked with Kin Lee as our renewals handler. Professional staff, communication is always clear and timely, the necessary information is provided on email, minimising the need for follow ups.
Thank you for your review Pam, glad to hear Kin could help you.
5/5
TrustpilotGreat help with negotiation of the lease contract
The negotiation of the lease contract went really smoothly and efficiently! Special thanks to Kin Lee to help us complete this process. Kin has great experience and was able to provide valuable advice to us.
1/5
TrustpilotChase Evans -Avoid
Chase Evans has been a really unprofessional and not understanding agency. The agents, maintenance staff and property managers are not great at communicating at all. Dealt with them for 3 years and every time I tried asking them to bring someone to fix something they had excuses as if I was lying that washing machine was broken and to one example they even told me you can try and put the drawers together to fix the chest of drawers.All they care is money and they are a real rip off, they dont even speak to landlords but make decisions for them and thats pathetic.They let properties to people with drug issues who dont pay rent for years and they dont do checks at all properly, and those tenants then have to live in the same building with people like us who have a job and pay rent regularly but same time get treated by this agency as if we was trash.Landlords should avoid letting their places with them if you dont want your property to be destroyed like some I have seen in my neighbourhood.They increase the rental prices with no sense of adjustment just because the market is high but the properties are never being maintained so you pay for an old flat something that you could pay for a new renovated property.The check-out process is handled at the worst way possible, the check-in report with check-out report don’t correspond to the slightest and they add fees for stuff without even considering them as wear and tear.So disappointing
Thank you Annia for your review of our services, we are sorry to hear you were disappointed with your experience.We take this kind of feedback very seriously, if you could please provide us with more information at customerservices@chaseevans.co.uk so that we can take steps to investigate thoroughly to resolve this matter. Regards,
5/5
TrustpilotA review for Amruta Satia
I want to extend my heartfelt appreciation to Amruta for her exceptional support in liaising with the landlord and ensuring a smooth and efficient contract renewal process. Her proactive communication, attention to detail, and ability to address all concerns promptly made the entire experience stress-free. Amruta's professionalism and dedication to providing seamless assistance truly stand out. Much appreciated that everything was handled with precision and care.
Thank you for your reply Jason, glad to hear Amruta could help you.
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