Trusted Agent profile · Totterdown
★★★★★
436 reviews across 2 platforms
148a Wells Road, Totterdown, BS4 2AG
Greenwoods Property Centre's office in Totterdown, at 148a Wells Road, is rated 4.6 out of 5 across 436 reviews on two platforms, including 224 Google reviews rated 4.5.
Every review we hold for the Totterdown office, from every platform, shown as written. First names only.
5/5
TrustpilotThanks Greenwoods!
I purchased a house recently through Greenwoods and they were a pleasure to deal with. Phil, Chloe & Louise were all extremely helpful, supportive and professional. They were always clear and direct with their communications which was much appreciated.I felt grateful to have a positive experience with an estate agent!Many thanks!
2/5
GoogleThey were good throughout my tenancy, but they were very punitive and super pernickety at the end of my tenancy (I didn't get anything back from my deposit - despite leaving the flat in a good condition/state of cleanliness).
5/5
GoogleI have sold two properties with Greenwoods (today being my second) and i would recommend them to everyone. Their staff are exceptional, professional and extremely welcoming. They have sold both houses within a couple of weeks as a bonus!
5/5
GoogleGreenwoods sold our property through to completion. Despite a very busy time for them they were professional and took on board our individual needs and found us great buyers. Thank you Phil, Chloe, Ryan and all the team.PositiveQuality, Professionalism, Value
5/5
GoogleCouldn't have asked for a more efficient, professional and friendly company to deal with. Property sold with a number of offers within two weeks. Peter Lawson and his team are heartily recommended.
5/5
GoogleHighly recommend Greenwoods. They have been fantastic to work with. Vicki in particular has been amazing, getting back to us with answers on queries immediately, supporting us through the buying process and offering great advice. All of the staff at Greenwoods have been friendly, efficient and lovely to deal with. A huge thank you for getting us a dream home and for a smooth process throughout.
Thank you very much for your kind words and taking the time to review our services. We hope that you will be happy in your new home.
5/5
TrustpilotHighly recommended letting agent
Of all the letting agents I use across the portfolio Louise and team are the best. Fast, professional, caring of tenants, property and me and full of common sense advice. Wish all agents could be this good. Highly recommend.
5/5
TrustpilotSimply the best!
I would have no hesitation in recommending Greenwoods to anyone looking to buy or sell a property in the West Country. Every aspect of the sales and marketing process in particular and the customer service approach in general, showed the utmost attention to detail and the highest levels of professionalism. Plus, they were just very nice people to do business with! Great work!
Amazing review. Thank you.
1/5
GoogleStay away from them. We rented a flat through them for 2.5 years: when entering the property we found it to be dirty and reported this to both the landlord and the agency( nothing was done), cooker was broken and we spent our first 3 days having to buy ready to eat food, carpet in the bedroom was replaced during our first week in the flat which meant us having to sleep on our sofa in the living room and having our chest of drawers,wardrobes, bed frame and mattress all around the living area. After few months, we noticed a leak coming from the flat above and that bathroom ceiling was getting mouldy and reported this to the agency(Lisa Pearson) who told us they do not deal with any maintenance. We reported this to the landlord who gave us a dehumidifier and told us to keep our windows open. Although we sent pictures of the leak, it took the landlord 2 years to have the leak repaired and just after this she gave us eviction notice telling us she would give the flat to her daughter. Of course, this was communicated to us by the agency and then after we left the property was put again on the market. During the tenancy one of the radiators was falling down from the wall, we reported it to the landlord who wanted us to pay for the repair although not having caused it. At the end of tenancy, Greenwood magically became responsible for any maintenance issue and wanted to retain almost £800 out of £920 deposit on behalf of the landlord. They wanted us to pay for extra cleanings and for 50% of whole flat decoration cost, we accepted some of the charges but we’re not willing to pay for the whole flat decoration.They tried to discourage us to submit a claim with the deposit protection scheme but we decided to submit your evidences and eventually got away paying 70% less. The adjudicator analysed evidences of both parties and found the property was left in better conditions than it initially was and that redecoration was to be paid by the landlord since the flat was decorated 6.5 years before we entered. In short, make sure you keep evidence of any issue and conversation with them, they will try to charge you for anything and never support you during the tenancy.
5/5
GoogleBy far the best estate agents we have ever dealt with. Quick to respond, no-nonsense, gave us a sensible valuation and then sold our house at what they valued it at within a week. Brilliant all the way through the process, even when our sellers, their agency, their solicitors, and our solicitors were all being slow, Greenwoods were the reliable steadying force through the whole process. I would wholeheartedly recommend them, and Pete Lawson in particular (though all the staff were great) to anyone looking to sell or buy a house anywhere they do business.
5/5
GoogleAll round good experience. it was overly prolonged, but through no fault of our agent. In fact, they did all they could to speed up the process and were the most important clog in keeping the machine moving. Friendly, easy to contact, knowledgeable, and efficient at their game, they are a valuable player to have on your team.
5/5
GooglePhil, Chloe and the team at the Totterdown branch couldn’t have been more supportive with our sale. Always there at the end of the phone or email and kept me informed throughout. Couldn’t recommend them more.PositiveResponsiveness, Professionalism
5/5
TrustpilotA pleasure from viewing to completion
Buying our house in Bristol through greenwoods has been a painless and efficient process from the first viewing appointment to picking up the keys. Louise, Natalie, and Phil have been helpful, friendly and prompt in all matters. Our house is so lovely we wouldn't sell for a long time but we would certainly do so via Greenwoods if we did.
Great review. Thank you for taking the time to review.
5/5
GooglePete, supported by his colleagues, Lewis and Rhys, provided excellent support throughout the marketing and sale phases of our transaction. 5 Star service! Many thanks
5/5
TrustpilotGreenwoods Property is without a doubt the best around!
Greenwoods Property is without a doubt the best estate agent I've ever used. They were highly professional throughout the purchase of my BTL property. No time-wasting! The whole process took only 6weeks from start to finish. Having recently been messed about by a few other estate agents, so using Greenwoods Property was the best decision I've made. They are also managing my BTL property and it has been excellent so far. I highly recommend Greenwoods Property to anyone looking for a honest and professional estate agent. - Ben Adediji
5/5
TrustpilotThank you Greenwoods!
Thank you Greenwoods! The service that I received from the team in Knowle has been excellent. Big thanks to Lisa and Sarah. Both have been professional, knowledgeable and approachable making the process of letting/ managing my flat stress free.
5/5
GoogleThank you for your assistance and professionalism throughout this process. Your guidance and support have been greatly appreciated and it was definitely a positive experience we received from yourself and your team.
5/5
TrustpilotExcellency on customer service
After trying other agencies, we were a little disappointed with the costumer service that was provide to us, but on the day that I call to arrange a view for our first property together, I become extremely satisfied with the courtesy and politeness that Andrew talk with me and with the wisdom of a good and experiente agente that he is. After seeing the property we knew this was the one! Beyond that, everything went as smooth as silk . Andrew and Kenny toke care of all , with a lot of paciente with us and our busy jobs. Providing us all the essential information, clarifying all our doubts, and outlining all the issues that appear along the process and after the keys delivered. Excellent costumer service, highly recommend! Thank you for everything. Tiago and Joana
5/5
TrustpilotGreenwood’s Estate agents were …EXCELLENT !!
Greenwood’s Estate agents were everything that we could have asked from any estate agents! There staff were always polite, helpful and knowledgeable and they worked tirelessly on our sale getting us an excellent price in a time efficient sale. They managed all aspects of the sale and made everything go as smoothly as possible. I can’t rate them highly enough
Thank you very much for taking the time to leave such a good review, we are pleased that you feel your experience with Greenwoods was a positive one and that you were happy with the service that was provided for you.
5/5
TrustpilotIndiana Jhuti
Miss Indiana Jhuti is really helpful. She replied me quickly and assists me when I had requires. Thank you very much!
4/5
TrustpilotWe bought a property that was being…
We bought a property that was being sold by Greenwoods - they were helpful and responsive to us, giving us support when the solicitors did not! When we collected our keys we received the congratulations and warmth we had hoped from the process of buying a house. We would recommend them from the position of a buyer.
Thank you. We always appreciate the feedback.
5/5
GoogleI bought a house in Bristol which was marketed by Greenwoods. I can thoroughly recommend Greenwoods. Their website is excellent and the walk through videos are state of the art. Best of all is their phone system which allows you to go straight through to the main manager. Done differently but done well.
5/5
GoogleIt was an amazing experience buying a property from Greenwoods.
5/5
GoogleA great overall experience. Pete in the Whitchurch office was the agent in charge of our purchase. He was communicative and professional throughout. He dealt with our inquiries in a timely manner and came back with results. He battled hard for our completion date and worked tirelessly throughout the process. Genuinely the only estate agent I've ever liked.
These are kind words and ones which we are grateful to receive. We thank you for your taking the time to do so. Pete and the Whitchurch team were thrilled with the feedback.
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