Ellis & Co Tottenham reviews

★★★★★ 5/5

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The Ellis&Co Tottenham

The Ellis&Co Tottenham team were a pleasure to deal with when we rented our home from them. Since moving in there have been a couple maintenance issues which were responded too very quickly by the maintenance team. Everyone was always friendly, helpful and very professional. I was very satisfied with the service, they always returned my calls the same day. I would have no hesitation in using them again or recommending them to other people. Thank you Emilia and Kay.

Karolina · 6 February 2013

★★★★★ 5/5

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Mustafa was the third agent

Mustafa was the third agent we used to sell our property and by far the best. He was open and upfront about everything, always gave feedback on viewings, returned our calls and emails promptly and was always polite and pleasant to deal with. On an extremely stressful exchange day, when our buyer was mucking us about and it all looked like it might go pear shaped, Mustafa stepped in even though he was off sick at home. He talked our buyer round to seeing that his demands were unreasonable and that the original completion date was the best one. You can't ask for more than that. I would highly recommend Mustafa if you are looking to sell your home or buy one.

Groover2000 · 31 January 2013

★★★★★ 1/5

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I cannot believe Ellisandco

I cannot believe Ellisandco has received awards. Or perhaps this branch is not representative of the overall group. I just know that I have never in my life had such bad service. Although I am a tenant I am looking to buy and will not recommend to anyone to buy through them. I rented my flat last year. It has been an uphill battle all the way. Kay (forgot his surname), the agent who is responsible for looking after tenant's queries does not reply to communications or take weeks (LITERALLY) . I am currently waiting for a leaky window to be fixed that they have failed now to fix for three months. I have had cold showers for two nights in a row. My complaints of the shower have fallen on deaf ears in the past. And let me not start about the continuous fire alarms that went off in the middle of the night and the response times to that last year. It was absolute hell. We don't have an emergency number, communication gets blatantly ignored. I have for instance requested the Multiple Occupancy license number from the agency now for this property. Guess what. No response whatsoever. I think my next step is to go to the newspapers that gave these awards to Ellisandco. Someone should do something about this. Mustafa is the agent that let the property to me when I signed the lease. When I phone him when Kay does not respond, his only response is, is that he does not deal with the maintenance aspect and then hands things over to Kay. Could someone please let me know who I can contact about this. Is Ellisandco a franchise or owner owned agency?

The · 17 January 2013

★★★★★ 3/5

Google

I used to have really good regards of this agency cause at the beginning of my tenancy we used to get everything fixed in a very timely manner. A couple of years later everything changed when the building was no longer in warranty with the development company. After that we had to chase the agency constantly in order to get things fixed and actually when we left our flat managed by them, still a few tickets for repairs had been open for months and un-actioned. In this branch there's also an agent (potentially the director) called Hasan who is a very stereotypical sales man: he will tell you all you want to hear on the moment of viewing the apartment, but he will be quite rude and useless later on if you need something to be fixed once you've already signed the contract, stay away from him if you can. Also beware when you leave the apartment that they will put lots of efforts on finding minor issues with the state of the "end of tenancy clean" and charge you completely nonsensical amounts for it. Make sure to dispute these amounts since they won't even put up a fight to accept your counteroffer.

Xavier · 30 March 2022

★★★★★ 5/5

Google

I have had a very nice experience with this agency. Everything was smooth, no problem at all with the setup of bills, amenities etc. Highly recommended.PositiveResponsiveness, Quality, Professionalism, Value

Matthieu · 28 June 2022

★★★★★ 3/5

Google

I used to have really good regards of this agency cause at the beginning of my tenancy we used to get everything fixed in a very timely manner. A couple of years later everything changed when the building was no longer in warranty with the development company. After that we had to chase the agency constantly in order to get things fixed and actually when we left our flat managed by them, still a few tickets for repairs had been open for months and un-actioned. In this branch there's also an agent (potentially the director) called Hasan who is a very stereotypical sales man: he will tell you all you want to hear on the moment of viewing the apartment, but he will be quite rude and useless later on if you need something to be fixed once you've already signed the contract, stay away from him if you can. Also beware when you leave the apartment that they will put lots of efforts on finding minor issues with the state of the "end of tenancy clean" and charge you completely nonsensical amounts for it. Make sure to dispute these amounts since they won't even put up a fight to accept your counteroffer.

A · 2 January 2022

★★★★★ 5/5

allAgents

A fantastic experience using

A fantastic experience using Ellis and Co. We purchased a house marketed by them. Smooth sales progression, no hounding of us as purchasers and an understanding approach (slight delay in our mortgage valuation was met by the agents with patience). Always prompt in liaising with vendors on our behalf, and excellent negotiating skills. Success for all parties involved. Thank you Mustafa and Umut for all your efforts. Gentleman rather than typical cowboy 'just out of school' agents.

Moin · 18 January 2014

★★★★★ 3/5

Google

I used to have really good regards of this agency cause at the beginning of my tenancy we used to get everything fixed in a very timely manner. A couple of years later everything changed when the building was no longer in warranty with the development company. After that we had to chase the agency constantly in order to get things fixed and actually when we left our flat managed by them, still a few tickets for repairs had been open for months and un-actioned. In this branch there's also an agent (potentially the director) called Hasan who is a very stereotypical sales man: he will tell you all you want to hear on the moment of viewing the apartment, but he will be quite rude and useless later on if you need something to be fixed once you've already signed the contract, stay away from him if you can. Also beware when you leave the apartment that they will put lots of efforts on finding minor issues with the state of the "end of tenancy clean" and charge you completely nonsensical amounts for it. Make sure to dispute these amounts since they won't even put up a fight to accept your counteroffer.

Xavier · 10 September 2021

★★★★★ 5/5

Google

Highly recommend Ellis & Co Tottenham, excellent service letting my property and a big thank you to Hasan for all your help

Danielle · 6 December 2022

★★★★★ 5/5

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Mustafa went beyond the call

Mustafa went beyond the call of duty to resolve an issue with my tenancy. He put a lot of time and energy to ensure that I got off to a good start with my tenancy. Moving house can be stressful, but Mustafa was there to help ease some of that stress for me. He responded to emails, texts and calls promptly. He has excellent interpersonal skills which is essential to providing a good customer service.

K · 4 April 2014

★★★★★ 5/5

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I recently had the pleasure

I recently had the pleasure of working with Mustafa Khalifa when purchasing my first property. From our first telephone conversation to the closure of the sale and collection of keys, Mustafa has been consistently pleasant yet professional, and has kept me fully informed throughtout the process. I intend to work with Mustafa and his team again for any future property sales, purchases or lettings, and am thankful to have found a superb local estate agent.

A · 24 October 2012

★★★★★ 2/5

Google

I have been a landlord since 2010 and I worked with this estate agency for 4 1/2 years (since 2016) and they have managed 2 properties for me during this period. I had really bad experience with one of my property which has costed me over £13k of damages & other losses in 3.5 years. Ellis & co had an existing tenants (couple) who were looking for bigger flat as they were expecting a new born so they needed a bigger place. This couple were existing customer of Ellis & Co and came highly recommended by Ellis & Co when presented to me. As they were existing customer no credit report / reference was done based on their new circumstances. Within a few months these tenants stop paying rent (no commination with me) and it was very difficult and stressful time for me especially as I was on business trip. I kept asking for the reference /credit report and never receive anything for me to see. Eventually they paid some of the rent due and we ended cutting the contract short. In addition not getting the rent the tenants made a lot of damages on the furniture & blinds. As the deposit was used to cover the some rent arears therefor was no deposit left to cover any of the damages which was in the thousands. Of course Ellis & Co made sure they took every penny which was owed to them. When I questions why they took all the money and no compensation for me the answer was “we spend a lot of time on this”!! Poor them!! This was followed by a second set of tenants shortly after, These 2 guys were flushing a lot of debride in the toilet and eventually blocked and there was a horrible flood which caused a lot damage to the flat Of course I do not blame Ellis & Co for this incident, however they committed to help me with the insurance claim which did not happen and they mentioned they will send me information from another insurance claim which had similar issue and had successful claim but of curse nothing was sent me and reminded Ellis & Co several times. Overall, the communication is very poor. It has happened that I had to call 10 times and left messages and send several e mails to get updates with no reply. When I e mail the office manager to get updates then I get a call to say that very little has been wrong from their side and that they are the best agency in the area!! Very hard to have a conversation when someone thinks this way, I have worked in service industry all whole my life I would never answer an un-happy customer this way. Always very frustrating. In summary, after 3.5 years I got my property back, with ruined furniture, all walls were discolour, damaged blinds, missing rent, missing keys, missing furniture and the worst part was that agencies could not handle deposits and no deductions were made. Overall this has costed me over £13’000. Other negative point is that they charge 2, 3 times the price of any maintenance issues which needs to done. So in the end Ellis & Co is supposed to manage my property but I have ended up manage the maintenance myself in order to avoid these high maintenance costs. The 2 good points are that their accounts department is always very professional and efficient and the rent negotiator is very good.

George · 26 May 2021

★★★★★ 5/5

Trustpilot

Amazing support from Nadim at Ellis&Co

Nadim , I wanted to take a moment to express my sincere gratitude for all your efforts in successfully selling my flat in Tottenham Hale. Your professionalism, dedication, and expertise truly made the entire process smooth and stress-free for me. From the initial stages of listing the property to the final closing, you demonstrated an exceptional level of commitment and competence. Your strategic insights, tireless communication, and attention to detail were instrumental in achieving the best possible outcome. I genuinely appreciate your proactive approach in addressing any concerns and guiding me through each step with clarity and confidence.Moreover, your friendly demeanor and positive attitude made it a pleasure to work with you. Your passion for what you do is evident, and it reflects in the outstanding results you deliver. I feel fortunate to have had the opportunity to collaborate with you, and I am immensely grateful for all your hard work and dedication. Thank you once again for your exceptional service. I will not hesitate to recommend you to anyone in need of real estate expertise.

Cristina · 13 May 2024

★★★★★ 1/5

Google

Worst communication I’ve ever experienced with an estate agency. I chased several times to see a property and in the end had to give up. First enquiry through Zoopla, no reply so did it again. Then called and spoke to someone who took my details again because she didn’t have access to their system and promised someone would call back. They didn’t. Another email and another call where someone apologised and claimed they booked a viewing and that I would get confirmation. Of course I didn’t. Have no idea what is wrong with these people. Hoping I never see another house I want that is on their books.

Ogo · 30 March 2021

★★★★★ 5/5

Google

I had a very complex sale in a difficult market, involving cladding issues and some tight deadlines. Nadim and the Ellis&Co team worked tirelessly to arrange viewings and shepherd us through to an offer and completion. Would recommend

Ross · 10 October 2024

★★★★★ 5/5

Trustpilot

selling our one bed flat in Tottenham Hale

We decided to sell our one bed flat with Ellis and Co as they knew the area very well and the development we lived it. They were professional, honest, friendly and great at keeping us up to date on happenings with the sale throughout. I would recommend them to all others venturing on the incredibly huge step of selling property! Thank you team, especially thank you to Umut.

Rosie · 5 August 2019

★★★★★ 5/5

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I was looking for a property

I was looking for a property to rent quite urgently for myself, wife and two children. The Team at Ellis were highly efficient in understanding my needs and budget bracket. Would you believe that within a couple of weeks, I had seen my ideal property and closed on the agreement and given the keys to my new home. I highly recommend Elllis - Tottenham to help you find your future living needs.

Mohammed · 13 November 2013

★★★★★ 5/5

Google

Fantastic service from Noora & Nadim at Ellis & Co. Highly recommended, very informative and great comms throughout.

M · 25 June 2025

★★★★★ 5/5

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I have worked with Moustafa

I have worked with Moustafa Ozkurt and his team for the last 5 years and they have ALL always been a very hard-working, professional, friendly and reliable team. They have always gone out of their way to ensure my property always has good tenants and is never empty. I'm not always in the country but feel rest assured that my property is in good hands. Well done guys, really appreciate your efforts!

Priti · 6 December 2011

★★★★★ 5/5

Google

Nadim was very helpful to us approaching the process for the first time. Easily the best estate agent we've ever dealt with, for renting or buying.

Luke · 17 July 2024

★★★★★ 5/5

Google

We've just completed a purchase through Ellis & Co and we are very satisfied with their service and support. As first time buyers, our needs and concerns were thoroughly addressed. Umut, the state agent, was very helpful all along the process. He showed us the property on demand and always communicated promptly when needed. He also gave us helpful reminders in the process that saved us on some costs. He is very approachable and friendly. Through Umut, our experience has been really great with Ellis & Co and we are pleased to have worked with them.

Udai · 4 July 2020

★★★★★ 1/5

Google

They are incredibly unprofessional. Last week we arranged a viewing for a place in Tottenham, but they never showed up. I live and work in Cambridge. I had to leave work early, take a train for an hour and stand in front of the designated place for 45 mins. I called them and emailed them many times. They just never responded. It was very disrespectful.

Busra · 30 September 2022

★★★★★ 1/5

Google

Absolutely awful! If i could give 0 stars i would. Lived in a property for 12 years and the agency always kept the landlords side! Only repainted the property once which was 7 years ago and only had to pay for materials! We fixed everything in the house for free and only asked that he covers material costs which was always an issue. They never do anything in a proper legal way, when we had damp in our house and a professional said we need venting in the bathroom and check pipes under flooring in a bedroom. The agency and landlord did nothing about it and to this day nothing has been fixed. They didn't ask us to move out they just took us to court where they lost the case because they didn't serve the s21 notice! Absolutely horrible agency DO NOT RECOMMEND.

Natalia · 3 March 2019

★★★★★ 4/5

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I was very pleased with the

I was very pleased with the service I received. The staff were always very helpful and knowledgeable. I was kept up to date at every step of the process. Each process happened fairly quickly and efficiently. Viewings were set up straightaway, which then led to an offer on my flat immediately afterwards. The high level of customer care throughout, made me feel extremely confident in their abilities.

Tammy · 11 March 2014