Trusted Agent profile · Torquay

Miller Countrywide Torquay reviews

3.4

★★★★★

182 reviews across 2 platforms

109 Union Street, Torquay, TQ1 3DW

Miller Countrywide's office in Torquay, at 109 Union Street, is rated 3.4 out of 5 across 182 reviews on two platforms, including 112 Google reviews rated 4.4.

Google logo

4.4 / 5

112

Reviews on Google

This office

Trustpilot logo

70

Reviews on Trustpilot

Business-wide

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Reviews

Every review we hold for the Torquay office, from every platform, shown as written. First names only.

1/5

Trustpilot

I’ve unsubscribed multiple times to…

I’ve unsubscribed multiple times to mailing list but I still get emails each week. I also get multiple unwanted calls.

James · 13 March 2026

5/5

Google

Nathan has been absolutely brilliant through our whole moving process from the very beginning right through to after we moved. We couldn't have asked for more.

Georgie · 17 June 2021

Agent replied · 16 June 2024

Thank you for your superb 5* review. Best wishes, Lucy, Customer Relations.

1/5

Google

A truly horrible place to deal with. Clearly chop and change how they behave towards people from certain areas. As we were new people to the county we were unaware that the building we were moving into was not in a great area or a nice block of flats and we were treated with nothing but disrespect, bullying and nasty tempers from everyone we dealt with there. I would never recommend or use millers in the future anywhere in the country and I know we were not the only people treated like this. Complaints to head office fell on deaf ears so a total waste of time. Just a truly horrible experience all round.

Niamh · 18 June 2019

Agent replied · 16 June 2024

Hi Niamh, I'm very sorry to hear this. If you would like us to look into the matter further, please provide any details to review@countrywide.co.uk. Kind regards, Mike.

5/5

Google

The team at Miller Countrywide sold my property via auction. They worked tirelessly, provided effortless, friendly and clear communication, and couldn't be more helpful. Clearly people who are passionate about what they do and really know their stuff. A huge shout to Lucy and Cheryl whose work has been outstanding and couldn't be more pleased with the results. I wouldn't hesitate to recommend them and certainly if I was ever in a position to buy or sell again they would be my first call. Well done and thank you.

Porcelain · 18 June 2019

Agent replied · 16 June 2024

Thank you for your 5* review of our hardworking team. I will ensure your kind words are forwarded to the branch and we look forward to helping you again in the future, should you need us. Best wishes Gemma

1/5

Trustpilot

-1 if I could

-1 if I could Please can a manager contact me before I have to take legal action. The Local branch is useless and have left us over Christmas with disabilities in our household with serious maintenance issues. I need it done no one will listen no will pay for it, its making us iller and no one at millers cares. I'm contacting my local mp, shelter and legal advice if nothings done. Im sick of being ignored because I rent

Penny · 5 January 2024

1/5

Google

Worse experience I had. They gave me wrong information and l lost money. They were racist. Disappointed

Alamin · 11 May 2025

Agent replied · 25 May 2025

We at Countrywide strongly refute any allegations of racism, we are proud to be a diverse and inclusive company. If you are unhappy with your experience, we would ask you to contact us so we can discuss this with you via our compliance team review@countrywide.co.uk. Kind regards, Lucy, Customer Relations.

1/5

Google

So disappointed and dissatisfied. My house was on the market with Miller Countrywide for 6 months. I can trace every viewing I had back to a telephone call I made into the office to ask what was going on. Miller Countrywide clearly operates a policy of low resource input into selling houses. They would rather hope a property sells itself so they can get the maximum return for the smallest amount of effort. Even simple things like responding to emails or getting back to me when they said they would escaped them. It's no wonder estate agents get such a bad name. Avoid like the plague

Ollie · 18 June 2018

Agent replied · 16 June 2024

Good morning, I am sorry that this was your experience but thank you for taking the time to leave this feedback. If you would like to go into more details regarding your experience, in the hopes that we could improve in the future, please send me an email at review@countrywide.co.uk. Kind Regards.

4/5

Google

Lucy is always efficient & helpful. Nathan is also efficient, helpful & all the things a good agent should be. Very impressed,.PositiveResponsiveness, Professionalism

Pip · 17 June 2021

Agent replied · 16 June 2024

Thank you for your 4* review!

5/5

Google

i’m a first time flat renter and sam has been so helpful and lovely with helping me find a place :)) so so happy thank you sam!!!

Daisy · 13 November 2024

Agent replied · 24 October 2024

Thank you for your glowing 5* review Daisy. Thank you for your supportive words which I have course passed onto the local team. Kind regards, Lucy, Customer Relations

1/5

Trustpilot

Conditional Selling

Would not allow us to view a property without providing proof of funds to purchase - just to view, not when making an offer. Funny how this only came up when they were plugging their mortgage services and were desperate to book an appointment. Company interests above those of the seller and buyer. If you are thinking of selling with this company, just think of all the buyers they won’t allow to view your home. Can’t be in your best interest can it?

Anon · 6 September 2023

5/5

Google

I was originally dealt with by Lucy. I had to move in within two weeks and I was out of the country for one of them. Lucy sorted everything out perfectly whilst I was away and passed it on to Laura for my move. Laura moved me in without any issues and any problems I had when I'd moved in she dealt with well and very quickly. Much better experience than with previous agents.

Spilsbury · 18 June 2019

Agent replied · 16 June 2024

Thank you Tom for your 5* review! I will of course make sure our local team are made aware of your kind words. Kind regards, Scott

5/5

Google

I had a great experience with Miller Countrywide Torquay during my recent flat purchase. The entire team, with a special shout-out to Charlotte, went above and beyond to make the process smooth and stress-free. Charlotte's professionalism and unwavering helpfulness were truly commendable.

Georgian · 19 December 2023

Agent replied · 16 June 2024

Thanks for the wonderful 5* review! Best wishes, Lucy, Customer Relations.

5/5

Google

Me and my son has been looking to move, we ring the estate agents they never ring me back ,I got a phone call from Simona Kostova letting me know of a property that had, I was very happy to have the call and would definitely recommend her

Wendy · 17 June 2023

Agent replied · 16 June 2024

Thank you for taking the time to leave us this amazing 5* review and recommendation. Kind regards Lucy, Customer Relations.

5/5

Google

Sam found us this amazing property, got a us viewing straight away, was highly professional and could not have done it without Sam!!! He’s absolutely wonderful and lovely!!!

Jess · 25 July 2024

Agent replied · 24 August 2024

Thank you for taking the time to share your experience and for your wonderful 5* review Jess! Kind regards, Lucy, Customer Relations.

1/5

Trustpilot

Would not recommend Miller Countrywide

Would not recommend Miller Countrywide. Unlike most Estate Agents they do not complete the Memorandum of Sale in-house. Consequently you can add 2 weeks to an already ridiculously long exchange/completion

Andrea · 26 August 2025

1/5

Trustpilot

Scum

Scum! In a nutshell, they'll say what they need to until they have your money and then you don't exist. Estates agents remind me of politicians, lying, sleezy and generally not nice people. They all take money for doing nothing and the world would be a better place if they all just disappeared, a bit like they do after taking your money.

Stopstalkingme · 1 June 2024

5/5

Google

Fantastic agent, always friendly and welcoming, Cheryl has a great team, lovely lettings Lucy and Simone you are brilliant, thank you also to Caitlin, Charlotte ,Holly , Nathan , Samantha and everyone at the Torquay branch , a pleasure to do business 😀 …

Samuel · 17 June 2023

Agent replied · 16 June 2024

It’s really lovely to read another 5* review. Many thanks, Lucy, Customer Relations.

1/5

Trustpilot

absolutely hideous company

i recently left a property unfortunately "managed" by millers. every single aspect of my time renting via them was absolutely hideous, they may as well have not even been there because they ignored everything from me... unless getting extra money was involved! now I've happily left after giving them adequate notice as stated in the tenancy agreement and handing keys back (all evidenced)... they're still causing BIG issues for me.in a sleepy haze i accidentally sent them my rent for my current property. initially they said not to worry and they would send it straight back. then later in the day they left a voice message to say they couldn't give it back as i owed them rent until the 5th of december!i had no previous knowledge of this until this very moment! I am now down 725 and have no way of paying my current rent and putting my small children and myself at risk of homelessness! i have re sent all of the evidence i have, they are point blank refusing to send it back to me and now just blatantly and shamelessly stealing from me.they are vile human beings and when i phoned again yesterday i was told by 'Travis' to ask him nicely and he'll think about looking into it and then laughed down the phone to me!avoid, avoid and avoid again!!! bunch of parasitic scumbags

Hana · 8 January 2023

5/5

Google

Amazing customer service from Sam & Lucy. They both done a fantastic job at helping me move into my flat with ease😊 …

Megan · 15 August 2024

Agent replied · 24 August 2024

Many thanks for the fantastic 5* review Megan. Kind regards, Lucy, Customer Relations.

5/5

Google

I put my property in the hands for the torquay branch to sell for me. What a good decision!! Sold within a few weeks! They kept me informed every step of the way and are on the case everyday to help make sure completion is speedy and as least stressful as possible. Highly appreciated and recommended.PositiveResponsiveness, Quality, Professionalism

James · 25 August 2021

Agent replied · 16 June 2024

Thank you for your fabulous recommendation and 5* review. Best wishes, Lucy, Customer Relations.

1/5

Trustpilot

I lam a landlord I paid millers to fully…

I am a landlord I paid millers to fully manage my property in stangray avenue it was last inspected November 2019 I had to get bailiffs to remove tenants in August I could write i huge list of incompetence by millers they have cost me thousands of pounds but terrible just sums them up totally. I’m now spending huge cost on repairs and will never have anything to do with millers again .go for anyone but millers is my advise they are a real disgrace and I’ve been letting property since 1983

Jack · 29 October 2022

5/5

Google

Laura and Lucy have been fantastic in all aspects. They found us a great home and have worked with us on everything and been really understanding. They are super easy to talk to and get on with and excellent at keeping to what they say and have been really efficient. A pleasure to deal with. I highly recommend them to everyone!

Matt · 17 June 2020

Agent replied · 16 June 2024

Thank you for taking the time to leave us your wonderful 5* recommendation! It is great to read such positive words and I will of course make sure your kind words are made known to the team. Best wishes, Scott

1/5

Trustpilot

What a despicable LYING VILE .company

What a despicable company. As lovely as they can be while telling you that they will send you a viewing, chatty chatty chatty, yes you will have the first refusal, then keep you waiting for days, they actually screen their calls and flick it to the answerphone when they see it is you. Ring on a different number and the answer and sound really sheepish and make up a total load of lies as to why they haven't sent the video. In the meantime, you have let other properties go due to their optimism about getting the one you asked about. The fact that lucy and Simeone sounded so nice makes them that much slimier. I have family members with businesses in Torquay and will make it my first mission when I do move there to have the name of this tinpot company spread as far and wide as I can for being the disgraceful, duplicitous liars they are. ESTATE AGENTS ARE KNOWN AS FILTH FOR A REASON....................... THEY ARE

Oxofamilydad · 18 August 2022

5/5

Google

Kieron, Sally and the rest of the team have been great. Thank you.

Lorna · 13 November 2024

Agent replied · 24 October 2024

Hi Lorna, Thank you for your wonderful 5* review! We're thrilled to hear that Kieron, Sally, and the rest of the team have been great. Best regards, Lucy, Customer Relations Team

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