Miller Countrywide Torquay reviews

★★★★★ 5/5

Google

I have just sold my flat with millers which was on the market for 2 years with 3 other agents. 2 sales previous fell through which was when we thought we would try millers. Within less than a week we had a offer we were happy with. Cheryl was very helpful and profession throughout the whole process and even when we did come across a couple of issues she was very quick to sort these out. I would definitely recommend millers. 5 star service!

Nikki · 18 June 2019

★★★★★ 1/5

Trustpilot

St Austell branch is a complete joke

St Austell branch is a complete joke. Currently I am looking to sue for unnecessary harassment and trying to heavy handedly change the terms of tenancy agreement without either tenant (mine) or landlords written (or even verbal for that matter) agreement. The Lettings department is run by an intellectually challenged and somewhat ugly on the inside “leader”, they send threats of court action and emails designed to intimidate tenants in to complying with whatever arbitrary rules they decide to implement as and when they wish with no regard for actual contract / tenancy agreement law. And the unders just blindly follow instruction without questioning the orders making them look as uneducated as their line manager, exasperatingly embarrassing for a so called professional company. Lucky for me, I’m not easily bullied and I also know about contract law but for people less astute this would be an impossible situation to live with.

Anonymous · 17 October 2025

★★★★★ 5/5

Google

We recently had a brilliant experience with Miller Sales And Lettings when looking to buy our first home. The staff have honestly been great. We recently viewed a couple of properties with Nicky and she was fantastic. No BS like you receive with almost every other estate agent. Just good, honest advice from a friendly face who you feel really cares. Thank you to the team. You've all been amazing!

Jack · 24 January 2025

★★★★★ 1/5

Trustpilot

Miller Truro

The initial meeting discussing mortgage options went well, but after learning of our income and budget and what could be lent, all interest in helping us dwindled. There was no enthusiasm or help in getting us a mortgage. My partners pregnancy was used against us as a reason that we may not be able to get a mortgage due to maternity pay. We were told we could only borrow a small amount from lenders and it had to be now as closer to the due date we would most likely be declined. We had a large deposit and yet we were not taken seriously. We were sent only one property to look at which was not even suitable to our needs. Emails went unanswered and we just got the feeling that we weren’t valued as potential customers, so we went elsewhere and secured a mortgage with no issue. Terrible service, would not recommend.

Chris · 27 July 2023

★★★★★ 5/5

Google

My sister and I have just moved into our first flat and we couldn’t have had a better and easier transition thanks to Sam! We’re super happy with all the help and quick correspondence we’ve received!

Zoe · 18 March 2024

★★★★★ 5/5

Google

I cannot recommend the team at miller countrywide Torquay enough they have been amazing every step of the way. As we were helping to move our elderly parents and ourselves it was extremely busy. They were there with endless support. A special thank you to Cheryl who helped our parents with anything they needed.PositiveResponsiveness, Quality, Professionalism, Value

Sam · 17 June 2022

★★★★★ 5/5

Google

A massive thank you to Emma, Natalie and Cheryl! Natalie was extremely professional from the first step when discussing the marketing potential of my property at the valuation... 1 week in and Emma had carried out 3 viewings and gained an offer of full asking price! Cheryl put a huge amount of effort in and managed to push the sale through faster than expected! Blown away with their incredible service!

Tabitha · 18 June 2019

★★★★★ 2/5

Trustpilot

St Austell. Poor response times and lack of interest

Put our house on the market and initially were very happy with the service we received. Luke was very welcoming and professional and then he left the company. We weren’t informed if this and had no contact telling us who our new point of contact would be. After this it was a shambles. Emails and calls not returned. Got the impression that they weren’t really interested in our sale, quite a lazy approach. I don’t feel that we received a professional service compared to other estate agents we have used. We even considered pulling the sale and re advertising with a different estate agent. All sorted now but I personally wouldn’t deal with this company again in the future.

Mark · 5 May 2023

★★★★★ 1/5

Trustpilot

Would not recommend this company if…

Would not recommend this company if your life depended on it a long time ago when I was a single parent and a student they took six months rent off me upfront. What was intended on my part to be a long term Let, it was kind of my own naivety as when I viewed the house there was a for sale sign and the letting agent told me and my mum that for sale sign was for the next-door house as these were Terrace houses anyway I moved into this house and four months and I got a call to my personal number just some random people that was wanting to view the house for sale. That’s how I found out the house was for sale. Avoid I’m now in my council house and have been here a long time but avoid this agency. Gutted. I went from one cowboy independent landlord to this cowboy agency. Ps I should have wrote this review a long time ago with being single parent and disabilities as well as you know trying to function in my life makes it difficult but I have not forgot

Ms · 31 July 2025

★★★★★ 1/5

Trustpilot

Awful Estate Agents

Awful Estate Agents. Dont recommend them at all. I sent numerous online requests about a property to let, I phoned and left voicemail and couple more emails and nothing!! Dont bother wasting your time!

Melanie · 12 August 2026

★★★★★ 5/5

Google

Absolutely brilliant. Me and my boyfriend are in our early 20s and struggled to find a place. Sam and Lucy poured their heart into it all the work and went above and beyond and found us a place. Really genuine lovely people. We moved into our home within a week!

Kylie · 26 June 2025

★★★★★ 5/5

Google

On a recent property-finding trip to Torquay we had the absolute pleasure of meeting Sam from Miller estates. We were exposed to such an array of experiences dealing with mutliple companies during our two day hunt for a property, and by far Sam's professionlism was clear to see. He really understood our needs and was a great source of information on the area in general. Unfortunately this time around he didnt have the correct property on his books for us but we will 100 percent be contacting him again when our next property need arises. Miller group should count themselves lucky they have such a passionate member of staff! Niina & Matt

Niinanauk · 18 March 2024

★★★★★ 1/5

Google

This was a few years back. Staff have lied and tried to make out that it was different story. Nice try but asked someone different doesn't exist. So they would try anything. Plus when I went in there one staff member had some real horrible attitude towards me. Called me a few names. Luckily I didn't stand for it. How on earth do they get this staff. I hope since Covid they bought in better staff.

Samantha · 17 April 2024

★★★★★ 5/5

Google

Absolutely fantastic experience with Miller, Sam has gone above and beyond for me in finding a new home to rent and cannot thank him enough. He was professional whilst being empathetic and sincere with helping me find a home. Kept me in the loop of all progress, he was transparent at every step and found me and my family the perfect home. If your looking for a rental property I highly implore you to speak with Sam and the rest of the team at millers

Verity · 18 January 2024

★★★★★ 5/5

Google

Very helpful, the best Estate Agents in Torquay. Im a first time buyer and they have really been supportive. Amazing clear honest communication ! They have made it seem easy. I can't thank Charlottte enough for helping me to find the right property in my budget. A great service 😊

Victoria · 17 June 2022

★★★★★ 5/5

Google

Miller Countrywide have been amzing in the process of securing tenancy on a 1 bedroom flat. Perry kept us up to date the whole time and helped out with questions we had too. We are very happy with how professional but also the honesty we recieved during the process!!

So · 17 June 2022

★★★★★ 5/5

Google

fantastic service ...thanks so much. Perry is the best letting agent i've ever dealt with tbh. Friendly and respectful. We were desperate to find a house in time for my daughter to start college and i dont think it would have happened with him amd millers

Mel · 17 June 2022

★★★★★ 1/5

Trustpilot

Unreliable, untrustworthy and probably unlawful

We approached Miller Countrywide in Truro to view a property.As expected they asked for our buying position before arranging a viewing, but then shockingly expected us to send all our financial information to them by email before they would allow a viewing to take place. That is just to to view a property, not make an offer, and an expectation that we would send bank statements to them by unsecured email.I refused and noted I considered their information collection to excessive and therefore probably unlawful under GDPR. The person I was talking to stated that this was their Covid policy and that she would get her office manager to call me back on Monday.1 month later we have still not been contacted by them.So as a buyer if you wish to use a company that will demand excessive information from you and expect you to risk your information being used fraud just to view a property, use Miller Countrywide.As a seller, if you are happy to have your property excluded from viewing by a cash buyer due to your agent probably acting unlawfully, use Miller Countrywide.For me, I will never use a company that not only wishes me to place my banking details at risk for no valid reason, but in response to a promise to call me on Monday to justify their actions still has not contacted me a month later.

Jason · 2 March 2022

★★★★★ 1/5

Trustpilot

Terrible service

Terrible service Lost all the keys to property. Set up a utility service without permission or paperwork leaving me a bill of £500 even though property was vacant for a year. Customers service not helpful. I would strongly advise against using this company whether it be for rental or sales.

Karen · 30 January 2026

★★★★★ 5/5

Google

Simona was excellent in viewing a property to let on Barewell Road. Excellent rapport and knowledge of property. Unfortunately, the property was not big enough for my family, but would make someone an excellent home.

Mother · 17 June 2023

★★★★★ 5/5

Google

Perry is the best agent I ever meet , thank you so much for giving us a house so quickly , really professional and efficient, the best ! If you need a house in few days, contact Miller and ask for PerryPositiveResponsiveness, Quality, Professionalism, Value

Anca · 17 June 2022

★★★★★ 5/5

Google

Huge thanks to Sam for getting us in our first home with excellent service.

Mareks · 25 July 2024

★★★★★ 5/5

Google

We were shown 2 properties by Caitlin on the 4th February and I would like to express our thanks at the wonderful experience. I would even go as far to say that it is the best experience of a viewing we have had and that is saying something as we have purchased a number of properties in our time. Nothing was too much trouble, she was friendly, professional and went out of her way to answer all our questions getting back to us in record time for anything she too away. Fabulous customer service skills all round.

Amanda · 17 June 2023

★★★★★ 5/5

Google

Amazing service! The whole team are very knowledgeable and go above and beyond to help. Special thanks to Lucy who has been brilliant. Highly recommended Miller Sales

George · 20 October 2023