Trusted Agent profile · Torquay
★★★★★
182 reviews across 2 platforms
109 Union Street, Torquay, TQ1 3DW
Miller Countrywide's office in Torquay, at 109 Union Street, is rated 3.4 out of 5 across 182 reviews on two platforms, including 112 Google reviews rated 4.4.
Tell us what you need and we'll put you in touch. Miller Countrywide hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Torquay.
Every review we hold for the Torquay office, from every platform, shown as written. First names only.
5/5
GoogleWe highly recommend this agency. Nathan was very helpful during our relocation and kept us up to date during our move. Both Nathan and Lucy were very responsive to our questions, we are very happy with the property we are renting through Miller Countrywide :)PositiveResponsiveness, Professionalism
Thank you for the amazing 5* review and recommendation. Best wishes, Lucy, Customer Relations.
1/5
TrustpilotSleazy, Tacky Tactics
I have received several mailshots from this estate agent. All are unsolicited. In order to stop these unwelcome mailings I have to contact a third party- editmy info- and give my full details, including my email address. No doubt this will then lead to more unwanted rubbish. I appreciate that Miller has many poor reviews and no doubt is trying to increase business, this is not the way to achieve this! Should I wish to move house in the future they can be sure that I would not consider using them.
1/5
TrustpilotRecently rented a property from the…
Recently rented a property from the Truro Office for 18 months, never had a property inspection or visit, huge amount of maintenance issues but the out of hours contact system is dysfunctional and not fit for purpose. Telephones rarely answered and gets diverted to other branches often told they are on the phone when actually the person you may need to speak to is not working on the day. Property owner makes false allegations of damages and staff dealing with the matter were unhelpful, rude and abrupt - clearly having the Landlords side who is their customer. Worse agent I have ever used.
5/5
GoogleSimona was excellent in viewing a property to let on Barewell Road. Excellent rapport and knowledge of property. Unfortunately, the property was not big enough for my family, but would make someone an excellent home.
Thank you for taking the time to leave us this amazing 5* review. Kind regards Lucy, Customer Relations.
4/5
GoogleSimona is always very insightful, friendly and helpful, always willing to go the extra mile. Always a pleasure to work with her and the team at Miller.
Many thanks for the great review. Kind regards, Lucy, Customer Relations.
5/5
TrustpilotFantastic staff very helpful…
Fantastic staff very helpful understanding always ready to advise and listen and understand and explain everything
5/5
GoogleI had Simona from the Torquay branch round for a property check today, she was really nice & friendly, it didn't take long at all. I have been renting through Miller for nearly 8yrs now & every visit they have been lovely & if I've ever had a problem they are always at the end of the phone & have sorted it out straight away. Best company i have ever rented through.
Thank you for taking the time to leave us this tremendous 5* review. Kind regards, Lucy, Customer Relations
1/5
TrustpilotUNPROFESSIONAL AND MISLEADING
My dad is 81 and has cancer and sold his house through Miller. The information regarding how the invoice was calculated was misleading as he believed it was a % of the price sold and not a fixed price as it is usually the case. Nothing was mentioned at the meeting to suggest a fixed price. Also found out that one of the employees had an interest in the solicitor suggested. The main concern was the cavalier attitude they demonstrated to somebody who was vulnerable and living alone, hundreds of miles from family. On one occasion the house was left unlocked and the garage wide open after a visit and on a more serious note the agent allowed a purchaser to take photos of valuable items in the property and only on alerting them did they visit them to remove them from the purchaser's laptop. We have a made a complaint on these and other issues but have been underwhelmed by their response. They are investigated themselves and therefore, it is not independent.
1/5
TrustpilotUnbelievably high fees
Miller Countrywide Lettings have had a reputation for a number of years for obscenely high fees for tenants, and poor service for both landlords and renters. I can't comment on the landlord or sales experience but, as a prospective tenant, I'm appalled. I recently viewed a property through my local Miller office, and the individual agents were pleasant to deal with and not too unprofessional (excepting a certain evasiveness about fees, which they claimed were "on the website"; they are definitely not listed anywhere on Miller's site!). Unfortunately, when I pressed for information on the fee schedule and was finally given details, I found that not only do Miller not have a set schedule of fees, instead telling me that they "varied by property", but that they were asking £872 for a two-person application. And no, that did not include deposit or first month's rent in advance. That's over eight hundred pounds just in fees. To put this in perspective, this figure is more than three times what I've been quoted elsewhere for the same circumstances, similar properties, and same kind of application. There is no apparent reason Miller's fees are so high, but I did see their schedule included such specifics as a £72 fee for inventory - for the incoming tenant - and a £300 "admin fee" for drawing up the tenancy, independent of any form of credit referencing. When I expressed surprise at the cost, they did offer to reduce the fees immediately by £200. Unfortunately, all this suggested to me was that Miller had a ridiculously high profit margin to start with. It's a shame, as they may well be a splendid lettings agent, and I could well have had a great tenancy through them. However, with fees this high, I won't find out if that's true any time soon.
5/5
GoogleJust wanted to say a big thank you to Cheryl at Miller Countrywide in Torquay for helping sell our house. We encountered a few problems along the way but Cheryl went above and beyond to helps us solve them. Thanks once again.
Thank you Jackie for your wonderful 5* review of our local team. I will of course make sure your kind words are forwarded to the whole team and their Regional Director. Kind regards, Scott
5/5
GoogleSold a property via auction with Miller and everything went nicely and we managed to get a fair bit more than we were expecting, so that was nice! Thanks to Lucy, Cheryl and everyone else there for sorting everything out for us!
Thank you for your wonderful 5* review! I will make sure your kind words are passed on to the local team. Best wishes, Scott
5/5
GoogleSomona has been amazing from our viewing of the property to moving in Thank you very much
Many thanks for the great 5* review and your kind words. Best wishes, Lucy, Customer Relations.
5/5
GoogleSimona and Lucy were really nice and made the process of moving much easier for us thankyou
Thank you for taking the time to leave your 5* review! - Kind regards, Scott @ Customer Relations.
5/5
GoogleCould not of wished for a better estate agents. Lucy and Simmona went above and beyond for me and my husband to get us a lovely family home at short notice. From start to finsh they have been amazing. Can't thank enough, and highly recommend. Kim and Adam
1/5
GoogleVery quick to take your money, painfully slow at giving it back. I had multiple missed calls in one day when they wanted money to update the tenancy agreement. But now, it's been almost a month since the tenancy agreement ended and we still haven't had our deposit back. It took 2 weeks for them to get hold of the landlord and confirm that we'd be getting our full deposit back. On that same day, we replied to their email with the account details for them to send the deposit to. Another 2 weeks have passed since then and they still haven't given our deposit back or even contacted us at all, despite us asking for an update. They're not answering any phones due to Covid so we're stuck waiting for them to email us back, which is not happening. Extremely unprofessional.NegativeResponsiveness, Professionalism
Hi Elly, Please contact us via review@countrywide.co.uk so that we can look into this matter for you. Kind Regards, Scott @ Customer Relations
1/5
TrustpilotAggressive cold calling me trying to…
Aggressive cold calling me trying to scalp my house that I got on the market from my current estate agent!
5/5
GooglePerry at the Torquay Branch was extremely helpful, went out of his way to contact my local branch as they were not answering the phone.
Thank you for your superb 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleAfter being let down by other letting Agent's in torquay, Nathan and the team at Miller stepped up to the plate and delivered a Stirling service. Thanks again.PositiveResponsiveness, Quality, Professionalism, Value
Thanks for the excellent 5* review! Best wishes, Lucy, Customer Relations.
1/5
Trustpilotpoor
Currently advertising with them. Poor. Lack of Comms. Always unable to attend viewings. Complaints process doesn't work. Social media advertising doesn't work. Given opportunity to rectify, nil response. Director response doesn't work.
1/5
GoogleI had the very unfortunate experience of speaking with Lucy yesterday about the possibility of renting in Torquay. Not only was her manner abrupt and rude to the extreme, but also condescending and cruel. I felt totally deflated as a prospective client and will certainly never contact your company ever again. Hugely disappointing.
Hello, I am sorry if you were not happy in your experience with us. If you wish to share any further comments about your experience, please do email me at review@countrywide.co.uk Kind regards, Lisa, Customer Relations.
5/5
GoogleAll of the staff were extremely friendly and helpful, especially Lucy and Laura who left no stone unturned and were willing to help with any query that I had. Excellent service from excellent friendly staff.
Thank you Adam for your 5* review! I will of course make sure our local team are made aware of your kind words. Kind regards, Scott
5/5
GoogleThe team from Torquay Branch have gone above and beyond helping my friend sell his flat. They have been patient, understanding and showed nothing but kindness towards his anxiety issues, we have never felt rushed or under pressure and would highly recommend them to all friends and family. My mum has also sold and bought with them and she to found there service the best in the Bay. I dealt mostly with Natalie and she is a full credit to your team!
Thank you Amy for your superb 5* review of the great service you received, it is a pleasure to read and I will pass on your kind words to all involved. Thank you for the recommendation. Best wishes, Lucy.
1/5
TrustpilotI’ve unsubscribed multiple times to…
I’ve unsubscribed multiple times to mailing list but I still get emails each week. I also get multiple unwanted calls.
5/5
GoogleReally helpful and informative! Caitlyn was amazing, would 100% recommend
Many thanks for your fantastic 5* review and recommendation. Best wishes, Lucy, Customer Relations.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Tell us what you need and we'll put you in touch. Miller Countrywide hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Torquay.
