Miller Countrywide Torquay reviews

★★★★★ 5/5

Google

Had a great experience renting from Miller, Laura and Lucy couldn't do enough to make sure we'd found the perfect flat, even when our first choice fell through we were compensated for the inconvenience and the second flat we viewed was even better and we picked up the keys within a week. A real breath of fresh air to work with!

Rebekah · 18 June 2019

★★★★★ 5/5

Google

Simona & Lucy have been great. We are relocating from Bristol and they have made the process painless & quick whilst accomodating for our needs. Its refreshing to deal with competent and friendly estate agents for once!

Jack · 17 June 2023

★★★★★ 1/5

Trustpilot

Terrible. Would not recommend

Would not recommend this estate agent. We applied for a property and the took a £200 holding deposit from us and now refusing to give it back. In the current housing crisis where people and families are desperate for homes, have nowhere to go and are facing homelessness - all these people are concerned about is lining their pockets. We have emailed them numerous times and now they just don’t reply and ignore us. The process from start to finish was disorganised and nothing was explained properly. To just take peoples money and not even bother to communicate with them is disgusting.

Laina · 12 February 2022

★★★★★ 1/5

Trustpilot

Yet another 1 star review, unsurprisingly.

Much like the other 82% of reviews, I too have had bad experiences them from both a buyer and a seller's point of view. TLDR: They are incompetent, uncommunicative (even within their own offices) and just generally awful to deal with. The trouble is that there are too many chumps to rip off, which explains why a company can get 82% of reviews giving 1 star and still be in business. Seems wrong.If you're a buyer and want to book a viewing, you'll have to give them far more data than they need, and far more than any of their competitors ask for. They'll want to know everything about you, and to be honest I'm almost suprised they didn't ask for a DNA test, a stool sample and for me to slice off a sliver of my kidney to give to them. To even book a viewing with them you'll need to provide proof of mortgage offer, I'm assuming so they can try and rinse more money from you by offering vastly overpriced mortgage deals with their 'partners'. For a viewing only, there is no reason why you need proof of a mortgage offer, other than to force people into giving the company their details, which MillerCountrywide can then give/sell to their partners.As someone who currently rents, I found out the very day I moved into the flat that they put the property on the market, then started hounding me by email, text, phone calls and voice mails practically demanding entrance for prospective buyers less than a week after I'd moved in! The trouble is that they have Sales and Rental departments, and neither of them talk to each other, at all, so one hand literally has no idea what the other is doing and they all just pass the blame and responsibility over to the other side. It's bad enough business is greedy and incompetent staffed by people with shoulders so slippery I believe their clothing is made of teflon, and so incompetent I suspect if brains were dynamite most of them would have trouble blowing their own noses.Oh and additionally, when I moaned about them to my landlord, he said he has also had nothing but trouble from them and was considering taking a property he has listed with them off the market entirely his experience has been that bad. Personally, I feel like their company name would be more accurate and suitable if you removed the 'o' from it, added and 's' to the end and then removed all the other letters before 'c' and after 's'.Avoid.

Ryan · 29 January 2022

★★★★★ 1/5

Trustpilot

Awful, waste of money bad service

Still deducted their fees despite not collecting the last months rent! I have paid around £1700 in management fees over the years and have been disappointed with the service provided. Initially I took the tenant on in good faith as the office at Miller countrywide told me he was reliable and always paid his rent on time. Unfortunately he hasn’t and has left the flat in a poor condition with ruined carpets and wallpapers. He has also taken my boiler installation certificate. I will now have to pay an Indemnity policy for the sale. I find Miller Countrywide’s response to the situation so far as lacklustre and slow I once had a call from the Torpoint office asking me to arrange a repair for a leaking pipe as they had “too many other properties to deal with” they were still happy to take their fee. I have no idea what I have paid for over the past 3 years.

Rich · 22 November 2021

★★★★★ 5/5

Google

Fast efficient and very good : I would highly recommend

Ben · 14 September 2024

★★★★★ 5/5

Google

I have seen a few properties with Natalie, and a current one with Emma also,have always found them most helpful, and very keen to source any further required information. They are both a very valuable asset to the company, and I look forward to progressing further with business relationships with this company.

Nick · 17 June 2020

★★★★★ 5/5

Google

Hands down the best estate agent out there. they have the perfect team to get the job done they were open, honest and always communicated with us so could not ask for any more. perfection from the beginning. We’ll done millers

Steve · 17 June 2022

★★★★★ 5/5

Google

Excellent estate agents I bought property from them and rented the service is excellent lovely people 10 out of 10 very happy with all the agents that work there next time I buy a rent will certainly use them again yours sincerely Lee Forsdyke thank you Miller Countrywide estate agents torquay

Lee · 17 June 2020

★★★★★ 5/5

Google

Cheryl was very efficient from the beginning and immediately arranged viewings of the property I was selling, resulting in a sale which, from initial appointment with Cheryl to completion, took just over 3 months, which I thought was very good.

Sarah · 18 June 2017

★★★★★ 5/5

Google

I had a wonderful experience with Simona, she was so helpful and lovely from start to finish. Moved into my new home with no stress and really enjoyed the process!

Lily · 17 June 2023

★★★★★ 1/5

Trustpilot

Torpoint Branch are terrible letting agents

Well where do I start, they fail to return calls and emails. They pass the buck, they have "managed" a rental property for several years for me. The agreement requires two inspections a year. Well I have had a gap of 19months between gaps and 7 weeks between inspections. They keep telling me this year it is government guidelines that mean the inspections have not happened this year. I have shared with them the legislation that says they can. I have now had a "virtual" inspection well the pictures are of a poor quality and it is 12 months since the last inspection. The current manager keeps saying it is not my fault I didn't work here then. It is tiring to deal with such a company. They used to be a little private letting agent when I started before being taken over by this shoddy outfit. I changed bank account for the rent to be paid into so they withheld the payments!!!! Well if you wish to have stress and aggravation use this. I certainly would not trust them to sort out a party in a brewery.

David · 17 December 2020

★★★★★ 1/5

Trustpilot

BUYER BEWARE...

BUYER BEWARE...Ensure anything promised or intimated, especially by the manager, is confirmed in writing.During your viewing make sure you document an inventory, sold as seen properties means nothing to this estate agency as vendors will be allowed access to remove whatever property has been displayed to entice your offer.Should you wish to discuss any issues, the manager will no longer be available and your emails will be ignored.The Property Ombudsman can only act on documentation, none of which will be forthcoming from the St Agnes branch.

Greg · 29 November 2020

★★★★★ 1/5

Google

Drove two hours for a viewing booked in at 4pm to to arrive on time to be told my viewing was scheduled at 15:40pm and no one will meet me, shocking service would not recommend this company at all

Molu · 17 June 2022

★★★★★ 5/5

Google

Absolutely brilliant service from the team at Miller! Would highly recommend their fantastic customer service and the quick response throughout my whole experience. Compared to other estate agents their willing to help was above and beyond! Thank you

Yasmin · 17 June 2022

★★★★★ 5/5

Google

Excellent service throughout, we were constantly informed of new properties and they kept in touch and updated with any new information regarding our property search. Staff were incredibly friendly at all times. Heather in particular gave us lots of advice and nothing was too much trouble. Would recommend to anyone buying/selling.

Nathan · 18 June 2018

★★★★★ 5/5

Google

The team here really know the area and how best to market a property. I received lots of helpful, practical advice and they appreciated I was selling from a distance and the challenges I faced. They did everything they could to help out in what has been a very difficult market.

Emma · 18 June 2018

★★★★★ 5/5

Google

So grateful for the help Emma, Natalie and Cheryl gave me in finding my first family home. Nothing was too much trouble for the team and they made the whole process of buying a house a lot easier. Would highly recommend them to anyone looking to buy or sell.

Abbie · 18 June 2019

★★★★★ 1/5

Trustpilot

Beware!

My experience of this company is nothing short of abysmal. The person we are buying from us is using Miller Countrywide and also Millers' solicitors. We are both after a quick transaction, but five weeks after starting the procedure, their solicitors in Wales have not even managed to draw up a contract! After five weeks!!!!!When I contact the local branch, I am told "it is out of their hands" and yet it is Miller's own solicitors who have messed up. Unbelievable. I find this company completely incompetent!NB A day after writing this review, I discover that it is Millers themselves (Head Office) who took FIVE WEEKS to send the sale details to the solicitors. Disgraceful. You couldn't pay me any amount of money to use them

Alison · 13 November 2019

★★★★★ 1/5

Trustpilot

The Torquay office is just awful

The Torquay office is just awful! Full of young girls who don’t know the basics of sales. decided to leave our nanny cam on one day to see why we weren't getting anywhere and one of the girls there barley said a work other than ‘hmmm’ ‘yeah’ ‘oh my god’ and spent most of the time giggling. Considering their quite pricey for the area I was expecting real quality but if you into their Torquay branch you’d think you were behind the counter at top shop. Really unprofessional, they need to find a good training program for all these girls or get some staff with knowledge and experience.

Amy · 24 September 2019

★★★★★ 5/5

Google

hi its me again i just got the keys to my new house would just like to say a big thank you to the team at millers torquay for all their help and assistance in getting me in to my new house much appreciated

Brian · 18 June 2019

★★★★★ 4/5

Google

Since starting my rental back in june there has been many faults with certain staff at millers which i have found frustrating and disappointing. To the extent of making me want to move house just to be with a better estate agent. However I highly praise Neil for all his hard work, reasurrance and commitment. He has always been efficient, kept true to his word and keeps you updated and sticks to scheduled appointments ( unlike other members).

Vicky · 18 June 2017

★★★★★ 5/5

Google

Excellent service at all times 10/10. Charlotte, Cheryl & all the team could not have been more helpful and efficient

Ros · 17 June 2023

★★★★★ 5/5

Google

Both Natalie and Emma gave outstanding service and are a credit to the company! They helped me throughout the process of me buying my first house, they made the process so easy for me and were always both a pleasure to speak to!

Alice · 18 June 2019