Trusted Agent profile · Torquay
★★★★★
182 reviews across 2 platforms
109 Union Street, Torquay, TQ1 3DW
Miller Countrywide's office in Torquay, at 109 Union Street, is rated 3.4 out of 5 across 182 reviews on two platforms, including 112 Google reviews rated 4.4.
Every review we hold for the Torquay office, from every platform, shown as written. First names only.
5/5
GoogleI viewed a property today with Simona, she was kind, welcoming and informative. I really appreciated her tour today!
Thank you for taking the time to leave us this amazing 5* review. Kind regards Lucy, Customer Relations.
1/5
GoogleOMG!!!!!!!! just walked in to this office and walked out pretty swiftly, lettings staff all look like they are off to a nightclub and the sales manager was wearing flip flops, hardly the kind of people I want too let my house.
John, I am so sorry to read that your expectations were not met. Can you please email full details to review@countrywide.co.uk and these can be investigated further. Countrywide takes all feedback seriously. Kind regards, Mark
1/5
TrustpilotCant get the address right on a tenancy agreement
Just had a tenant give me notice, Saying the agreement has the wrong address on it so she is not bound buy it.Hundreds in fees and they cant even get the address right on the agreement. No doubt they will say I should have checked it. but if you cant get something that basic correct its probably best to do what I am going to do and go to a different agent when this tenant has left.
5/5
GoogleSold my flat for me in Torquay, after having my time wasted with a different company. The Torquay branch secured me a great offer. Well done. Will use again in the future.PositiveResponsiveness, Quality, Professionalism
Thank you for your wonderful comments and 5* review! Best wishes, Scott @ Customer Relations
5/5
GoogleGreat experience all round. Simona and Lucy in particular were super helpful throughout the whole process; would recommend!
Thank you George for your kind review and wonderful recommendation! - Scott @ Customer Relations
1/5
GoogleJust interested in taking advantage of the crazy Coronavirus situation by not allowing viewing and restricting clients entry to their premises after receiving full payment of 6 months rent on a very small studio.
Hello, I am sorry you feel this was please email me at review@countrywide.co.uk if you wish to discuss this further. Kind regards, Lucy, Customer Relations.
1/5
GoogleI would like to rate as 0 but this wasn't possible. Customer services are appalling, Manager Mr Seymour has a very over inflated opinion of himself and clearly suffers with delusions of grandeur , Incredibly unprofessional with a disgusting attitude
Good morning, I was really disappointed to read your comments and I have passed them to the Director for the office in question as this falls below the high standards we expect our customers to be receiving. If you would like to leave more specific information on how we can improve please don't hesitate to contact us on customercare@countrywide.co.uk. Many thanks
5/5
GoogleSam helped me with my move in and he was really helpful and professional I would highly recommend as I would not of been able to do this if it wasnt for him!
5/5
GoogleProfessional and skilled artist in all styles, highly recommended 💪 …
Thank you for your amazing 5* review and kind words of our dedicated team. It is great to see that you would recommend them. Kind regards, Lucy, Customer Relations.
2/5
GoogleVery disappointed with the level of service from them unable to answer simple queries about properties twice we seemed to have completly disappeared from their data base finally a viewing cancelled at short notice Very poor servi
Hi Tracey, thank you for your feedback and I am very sorry you feel the service you have received has not met the standard you would expect. I would welcome the opportunity to meet with you personally and listen to your feedback, this is valuable to us in improving our customer journey. Please do not hesitate to contact me at the branch on 01803 670532
5/5
GoogleExcellent customer service from Natalie and Emma in the selling of my property in Torquay! 100% effort and service from valuation through to sale... would not use any other agents but countrywide now!
Thank you Jordan for your 5* review and kind comments. It's good to know that Natalie and Emma have provided you with excellent service. All the best, Mike.
1/5
GoogleRequested information about a property and never heard a thing now the property is sold subject to contract. Beware selling with these as they are not following up leads.
Good morning, I am sorry if you were not happy in your experience with us. If you wish to share any further comments about your experience, please do email me at review@countrywide.co.uk Kind regards, Lucy.
1/5
GoogleDisappointed that nobody could be bothered to show up for my scheduled viewing. Waste of time.NegativeResponsiveness, Quality, Professionalism
Hello, please contact us via review@countrywide.co.uk with full details so that we can look into this concern further for you. Kind regards, Lucy, Customer Relations.
5/5
GoogleA massive Thankyou to Emma, Cheryl and Natalie who went above and beyond on the purchase of my first property, nothing was too much trouble. Highly recommended.
Thank you for taking the time to leave us your kind comments about our local team and awarding the team 5*'s! Kind regards, Scott
5/5
GoogleExcellent service,nice dealing with customers
Thank you for your terrific 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleSo happy with the level of service by Emma in helping me sell my property in Torquay, went above and beyond to help at every step of the process.
MG, thanks! Your 5* rating and review are a pleasure to read. Kindest regards,Mark
5/5
GoogleGreat service, especially from Natalie for what proved a very difficult purchase. Professional, courteous and prompt service from the office too. I would recommend them.
Thank you for your glowing 5* review of our local team. It is always great to read such positive comments from our clients. Kind regards, Scott
1/5
TrustpilotCriminals
Asked for proof of funds Asked for £700 up front for mortgage application All about the money, nothing else Scamsters!!! Rude
1/5
TrustpilotI wish I could give a zero
I wish I could give a zero, because as of yet they haven’t done anything to sell our house! Can’t even get photos done! Useless!!
5/5
GoogleBought my first flat through miller countrywide. Very helpful and friendly. They are more than willing to phone who ever is needed to speed up process.
Thank you for the great 5 star review. I'm pleased to see that you benefited from the efficient approach taken by the Miller Countrywide team in Torquay. Kind Regards, Sarah
1/5
TrustpilotManager of Torpoint branch is a bully.
Manager of Torpoint branch has harassed and belittled my vulnerable Mum who lives alone. Despite cancelling her contract she was daily contacted nearly daily and has now been told she has to still pay him commission if she sells with another company.
5/5
GoogleI found the ladies at millers helpful in every way. Nothing was to much trouble. They helped me through a difficult sale.
Thank you Janet for your kind 5* review of our Miller Countrywide team. I will of course make sure your kind words are forwarded to our local team. Best wishes, Scott
3/5
TrustpilotBe careful with your deposit if your renting.
It was complicated for me to get my deposit back, it took 7 months, a lot of emails and phone calls. I recommend you to be careful with that, and to use the protection if you can (which only lasts 3 months). Some employees of the companies are very nice and helpful though.
1/5
TrustpilotUSELESS UNPROFESSIONAL
Had an appointment with miller countrywide at 10.00am today guess what nobody turned up no phone call nothing so unprofessional shame on you THOMAS OLD, EMMA MCLUCKIE, OLIVIA HARTE appointment was not cancelled
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
