5/5
GoogleGot a smooth moving twice.. very good service…
Agent replied · 9 January 2025
Thank you so much Tasnia. We have loved working with you.
Trusted Agent profile · Torquay
Fresh Move Torquay reviews
★★★★★
275 reviews across 4 platforms
12, Walnut Road, Chelston, Torquay, TQ2 6HS
Fresh Move's office in Torquay, at 12, is rated 4.6 out of 5 across 275 reviews on four platforms, including 108 Google reviews rated 4.5.
108
Reviews on Google
This office
10
Reviews on Facebook
This office
2
Reviews on Yell
This office
155
Reviews on Trustpilot
This office
Reviews
Every review we hold for the Torquay office, from every platform, shown as written. First names only.
Google5/5
FacebookGreat professional service couldn't be happier. After being dis heartened from another agent I was extremely happy with the service and knowledge fresh move provided. Fiona kept me updated daily and was always on had if I had any questions. Will definitely use in the future
3/5
GoogleFreshmove were helpful and considerate. Thankyou.
Agent replied · 15 June 2024
Thank you Peter for your feedback Unfortunately as a managing agent we have to abide by regulations at all times … More
5/5
GoogleAgenese you were amazing. I was all alone when I was searching for a house but you helped me a lot. Was very respectful and feels like a good friend of mine now. Thank you so much fresh move, definitely I am your happy customer 😊 ☺ .
Agent replied · 15 June 2024
Dear Neha, we are so glad that you are happy and we wish you all the very best for the future. Thank you so much for the feedback, we really appreciate it.
1/5
GoogleAbsolute cowboys. Fresh move knowingly rented a property without an EPC, then lied in court witness statements resulting in the case not going to trial. This year they were FINED by Property ombudsman for their incompetence. Highly unprofessional Londoners trying to play with the big boys. Stay away from these awful people.
Agent replied · 15 June 2024
Victoria, none of our staff would lie in court. Sadly your landlady had passed away however you still pursued her grieving Son. You need to accept the judges decision. The staff work incredibly hard each day to allow hundreds of people to … More
5/5
GoogleFresh Move have managed our property for 9 years and they have been very professional and efficient. We would highly recommend them.
5/5
GoogleI really can't praise them highly enough. Cheerful, friendly and knowledgeable about their properties and they go the extra mile to ensure that tenants and landlords are happy. Especially Penny the branch manager. I would be happy to recommend them to anyone
5/5
TrustpilotGreat service
I have been trusting my property rental to Fiona and her team got over 7 years now and have always had excellent service from Fiona and her team. Communication is excellent and l am confident my property is in good hands .
5/5
Googlevery happy with complete service will use again david hancock
5/5
GoogleThis was my first time renting out a property and the whole process was made so simple thanks to the guys at Fresh Move. Its reassuring to know that they are always at the end of the phone for any queries that i may have. Great service
Agent replied · 15 June 2024
Thanks Amy and as always we are always on the end of the phone if you need us but I know you will be fine and you are going to be a great landlady.
5/5
GoogleAt a time when I was told I'd be mad to continue with move plans. They were scrupulous re Covid hygiene. Plus a perfect combination of friendly and efficient, it is without doubt the fastest, least stressful and smoothest letting process I have ever been through.
Agent replied · 15 June 2024
Thank you for your review We strive to give the best customer service and glad we made you feel safe.
5/5
GoogleFresh Move have managed all my properties for many many years whilst i live overseas. They are professional, reliable and nothing is too much trouble for them. They always go above and beyond with delivering their Letting Service!!! I HIGHLY recommend all The Team there!!
5/5
GoogleAlways happy to provide any help they can. A great company to work with.
Agent replied · 15 June 2024
We really enjoy working with you. Thank you so much for reviewing us. Best wishes
5/5
TrustpilotCheryl in Bramhall has been looking …
Cheryl in Bramhall has been looking after our properties for some years now, and - wow, she is good. Cannot recommend FreshMove enough - they totally take the headache out of managing properties and tenants. 5*
5/5
Googleamazing people to deal with highly recommended fantastic
5/5
GoogleI have had an incredible experience with Fresh Move Lettings and Management. I highly recommend them to anyone at anytime. Keep up the good work.
5/5
GoogleVery satisfied with the service
5/5
TrustpilotFresh Move 10/10
Fresh move has found us the perfect tenant. We have always had regular payments. Would use fresh move again and we recommend them to everyone.Thank you to James and his team for a brilliant service.
5/5
GoogleOutstanding service and really professional. Made finding and moving to a new home really quick, easy and stress free!
5/5
GoogleThe fresh move team were fantastic, they advertised the property really well, were really proactive with updating us with progress and helping us all aspects of the letting process. I would highly recommend them.
Agent replied · 15 June 2024
Thank you so much for the review. We are so glad that we could help you and we are so pleased to have found you such lovely tenants.
5/5
TrustpilotGreat company
Great company, communication was great and very smooth move. Few little teething problems with property but will be sorted soon. Thank you to James and his wife Fiona would recommend highly.
5/5
TrustpilotNice to deal with a down to earth letting agent!
After searching for so long for a nice 1 bedroom flat in the city center me and my partner were almost losing hope, then we came across fresh move. He showed us a flat that could not have been more perfect and to make it that much better he explained that fresh move is a company who are there to look after the Tennant just as much as they look after the landlord. We put the holding fee down on the same day and the rest of the process couldn't have been easier! It was so refreshing to have a down to earth letting agent that really care about what you want/ need and don't just want your cash! Any slight issues we had during the rental were fixed very quickly in a very proffesional manner. I would recommend to anyone and will be using them for any future house moves. Well done guys for having an amazing company and helping people make what is usually a very stressful time easy! 5 stars!!
5/5
TrustpilotA 5 star agency
I have been a landlady for over 30 years and have worked with several agencies. Some have been dire and some OK but FreshMove is in a league of its own. It responds immediately to all queries, selects potential tenants with skill and very importantly asks them the right questions up front so time wasters are ruled out. Its fees are very reasonable and the prospective tenants I have spoken to, comment on the excellent video of the property and also the speedy and knowledgable communications they have experienced with FreshMove. I would recommend them whole heartedly to both landlords and tenants.
2/5
GoogleAbsoutely appalling!!!!! This agency is so focused on grabbing your money that they put all other responsibilities as a letting agency to the back of their minds. In the first instance they appear to be transparent with their pricing, do not let this fool you! At the first opportunity they will charge you left, right and centre. They will also deny anything you agree in telephone calls. If you do have to use them then make sure every communication you have with them is in a recordable format!! If you can, avoid them like the plague. You have been warned... review written by a former (now enlightened) tennant
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Questions about Fresh Move Torquay
How many reviews does Fresh Move Torquay have?
Fresh Move's Torquay office has 275 reviews across four platforms: 108 on Google, 10 on Facebook, 2 on Yell, 155 on Trustpilot.
What is Fresh Move Torquay's rating?
Fresh Move Torquay is rated 4.6 out of 5 across all 275 reviews, and 4.5 out of 5 on Google from 108 reviews.
Where is Fresh Move's Torquay office?
Fresh Move Torquay, 12, Walnut Road, Chelston, Torquay, TQ2 6HS.
