Trusted Agent profile · Torquay
★★★★★
275 reviews across 4 platforms
12, Walnut Road, Chelston, Torquay, TQ2 6HS
Fresh Move's office in Torquay, at 12, is rated 4.6 out of 5 across 275 reviews on four platforms, including 108 Google reviews rated 4.5.
108
Reviews on Google
This office
10
Reviews on Facebook
This office
2
Reviews on Yell
This office
155
Reviews on Trustpilot
This office
Every review we hold for the Torquay office, from every platform, shown as written. First names only.
5/5
GoogleI wanted to thank Fresh Move Lettings and Fiona Gardner in particular. Fiona was so professional, friendly and helpful. She made the whole process sa easy and enjoyable. Would highly recommend Fresh Move Lettings and thank you for all your help. Jaroslaw&JustynaPositiveResponsiveness, Quality, Professionalism, Value
We are so glad you are happy and wish you well in your new home. Thank you for your kind feedback
5/5
GoogleAmazing team! outstanding services! Very well representing their name in delivering fresh, excellent and honest services. Thank you Debbie Palmer and the Team
5/5
GooglePenny was absolutely brilliant and went above and beyond to help me secure my house. She knew how hard it is to find a property that will allow dogs and did everything she could to help me. I highly recommend Fresh Move Lettings and Penny!
Thank you Alex for your lovely words, we really appreciate it. We work hard to find the right home for people and also their pets, as they are family too.
5/5
TrustpilotGreat service
Great service. They do the things they say they will do and they are fair. We have used several letting agents over the years, but Fresh Move in Exeter are the best that we have dealt with by a long way. Clear communication, responsive and fair charges. Thank you James and Fiona.
Thank you JonVery kind words and really appreciated. Fiona, I and the team (in the background) have all thoroughly enjoyed working with you and Claire.Will be a shame to say good bye but you know we are always here to help, present or future.Warmest regardsJames
5/5
GoogleI would highly recommend fresh move lettings. We had debbie help us with our new property. I honestly dont think ive had such a stress free and fast service like that before. Its been 2 months since we moved in and any little problems we have found debbie has got them sorted within 24hours or as soon as possible.
Thank you so much Danny. We are so glad you are happy. Best wishes
5/5
GoogleI just wanted to say that I have found Fresh Move very helpful and responsive in particular Agnese has helped me through the whole process as a new landlord. I would certainly recommend their services.
Thank you Paul, We really appreciate the feedback. We are so pleased to have helped you and look forward to working with you. Best wishes
5/5
TrustpilotGreat service and communication for landlords
Cheryl Hartnett in Bramhall has been looking after my property portfolio for some time now.Before Cheryl took over I was using various letting agents local to where my properties were and pretty much all of them did a poor job. They were bad communicators, point-of-contact changed regularly and their maintenance departments spent my money like it was going out of fashion. I always felt they were hoodwinking me and my tenants at some level which created a background noise of unease. Cheryl then took over and everything changed. She does regular documented inspections with images, communicates everything properly, gets the best quotes for maintenance jobs, finds good tenants and I think she is the first lettings agent I've met who actually loves her work. She also helps the tenants communicate any issues so I can deal with them fast. The portfolio is in a much healthier position and I sleep much better at night knowing Cheryl has my back and deals with absolutely everything. She even dealt with terminating all of my existing lettings agents so I didn't have to. Highly recommended and very detail oriented!
5/5
GoogleWe’ve been searching for a property for almost a year. One meeting with Debbie and she was able to help us get a beautiful home. Really fast and smooth communication. We’re eternally grateful.
Thank you so much. We have really enjoyed working with you. We wish you well in your new home.
5/5
TrustpilotHighly recommended
Being a relatively new landlord I was looking for a company that would help and advise me along the way. I have that in Freshmove. Being a local company im dealing with staff I have met rather than some faceless voice at the end of the phone from a national company. Knowledgeable staff that are happy to answer any questions or queries i have at any time. I have and will continue to recommend Freshmove to other landlords and friends.
5/5
TrustpilotFlexible. Efficient. Effective.
I found Freshmove to be straightforward, efficient and totally effective at handling the installation of my latest tenant. The service provided was tailored to my exact requirements and Penny was always prompt in providing information, updates and attention to the process from start to finish. Rents and deposits were transferred to my account on the same day as the tenancy started without delays. Would have no hesitation in using the services of Freshmove again.
5/5
GoogleFiona was really helpful and her knowledge of the area is amazing. The process of getting our property rented out was straight forward and done within a couple of weeks. I have now managed to get more properties and with her help starting to rent them out to professional people. The video she does of the property is a fantastic idea and allows people from out of the area to view your property. Really Great idea
5/5
GoogleI have worked with Penny for many years, I have two proprieties in the area and they provide me with a fully managed package. I find Fresh Move Lettings very efficient and they use the latest techniques and on line facilities to provide me with all the information I require as a landlord. I would highly recommend them to anyone with property in area to rent and looking for a managing agent.
5/5
GoogleThis has happen so quickly in difficult circumstances that we are all facing, but I have been impressed with the professional team of the Torquay office. Viewing Property in present times can be difficult but the excellent Penny have done a remarkable detail report. I have been renting property for nearly 20 years,and I have to be honest that I felt at easy and looking forward into moving in my new home and I know that fresh move will support me and be there when I need advice or help. Thank you.
Thank you Karen, we try to ensure moving with us to be as smooth as possible as we know how stressful it can be and we will be here for you anytime you need us. Glad you found the video tour helpful as I squirm doing them 😂 but I do try to show everything you need to know, they do seem to be helping people and we do get a lot of positive feedback from them.
5/5
GoogleFrom inquiring up to getting the keys, it was a very smooth process. They responded to my email in a very professional and timely manner, all documents and transactions were done online(this part was the best because it was all digital and easy to do). I am very happy and pleased on the services they have given. I would rate 10 stars if google allows it. Thank you so much and all the best!
Thank you so much, We are so glad you are happy and wish you all the best in your new home.
5/5
FacebookFriendly ,professional step by step guidance for us , understandably anxious at being thrust into a brutal pandemic stricken rental market. A stroke of lucky timing meant we have been able to secure a new home ,something we know ,from the work we do at The Thrive Project ,is sadly out of many peoples reach . Penny has answered all our many queries and helped keep us upbeat . Thank you and we wish the company every continued success . x
Great to hear, made my day
5/5
TrustpilotI cannot recommend James
I cannot recommend James, Fiona and the team highly enough, we were not a straightforward case and the help we received was both professional and helpful throughout what could have been a stressful time. The dashboard gives a clear view of everything we need to know about our tenancy and any maintenance issues needed are carried out quickly and professionally. Great service great agents, thank you Freshmove Julie & Grahame Teignmouth
5/5
GoogleAmazing team! outstanding services! Very well representing their name in delivering fresh, excellent and honest services. Thank you Debbie Palmer and the Team
5/5
GoogleAmazing team! outstanding services! Very well representing their name in delivering fresh, excellent and honest services. Thank you Debbie Palmer and the Team
5/5
TrustpilotGreat service
I am a tenant of Fresh Move Torquay and I really can't praise them highly enough.Fees are very reasonable and a lot cheaper than many others in the area The staff are always cheerful. They are friendly and knowledgeable about their properties, and they go the extra mile to ensure that tenants and landlords are happy, especially Penny, the branch manager. I would not hesitate to recommend them to anyone
5/5
GoogleThe Fresh Move team have been amazing throughout the entire rental process! All of the team have shown great efficiency and professionalism and moved mountains when we really needed them to. They did everything with a sense of humour, and special thanks goes to Agnese for making everything happen. I would highly recommend Fresh Move Torquay to landlords and tenants alike.
Thank you so much Corrie. We really appreciate it and are so glad we could help. Best wishes Fresh Move
1/5
FacebookMessaged me on saturday asking for my email and phone number, which i provided to them so we could view a property on the following tuesday, was told they would "book me in" as the property had been empty for 3 months. On the day of viewing (today), we noticed it said "references pending" so we again messaged freshmove to be told it was "gone". So after asking for my email, phone number, dealing with freshmove via messenger, booking time off to view the house, they couldnt be bothered to let me know it had been let Absolutely fuming 🤬.
Dear Nick as per our private message to you. We booked a viewing on saturday for your partner for Tuesday 2nd of July. We did however carry out viewings yesterday and had 3 people that wanted to take it. One was a second viewing from Friday. We contacted the landlord last night to make a decision but did receive the holding deposit until this morning. This is why we contacted you this morning to cancel your viewing. This property has not been on the market for 3 months. It first went on at the end of May and we had a tenant ready to move in in June but the tenant had to pull out for personal reasons. It therefore went back on the market on June 25th and we have carried out viewings on 26th, 28th and 1st of July. We did confirm the cancellation until the deposit had been received which we could not check until this morning when the bank would show the transactions. We contacted you as soon as it has been confirmed that a deposit had been taken.
1/5
TrustpilotI would not recommend this company
I would not recommend this company as I agreed to a rental property and they have now offered this property to someone else, this is very upsetting as I had shown this to my children and said this was going to be there new home, all the paperwork went to the agents and they advised that the deposit was ok to be sent on Monday as I viewed the property on a Saturday and they advised that nothing to be done until Monday, they also informed me via email rather than calling me to advise, I really would not use this company as the customer service is terrible and now has left me so upset. So people please read this before you use them.
Dear Mr Gazzard I am sorry you feel this way but as explained on Saturday at the viewing and again on our applicants information form that was sent to you Monday morning at 10.12am that the property is not secured until a holding deposit is received. Unfortunately, we had additional viewings booked on the Monday afternoon that were requested over the weekend and one of the viewings resulted in a holding deposit being received. We then contacted the landlord and he agreed to progress the couple to referencing. We continually experience applicants that say after a viewing that they wish to take a property and in many cases it never results in a holding deposit being received. You had every opportunity to transfer the holding deposit and as we clearly explained the property is never secured by any applicant until 1) we have received a holding deposit and 2) the landlord agrees to progress that particular applicant(s) through to referencing. Thereafter, the applicant still needs to pass the referencing process to ensure that a formal tenancy contract can be issued. We will continue to do viewings on any property until a landlord has agreed to progress an applicant to referencing and it was unfortunate on this occasion that your holding deposit never arrived. We are very sorry that you do not wish to work with fresh move again as we had several other properties that we intended to contact you about becoming available over the course of the next month including one that is coming up in the same road (we are just waiting on dates). We would advise anyone who sees a property they really want to go for that they secure it with a holding deposit.
5/5
GoogleThank you Debbie Excellent and efficient service Would recommend FreshMove to anyone
4/5
GoogleDocuments and Onboarding 6 out of a 5 stars Fresh Move showed exceptional care and went beyond my expectations through the document and onboarding process. Online viewing 3 out of 5 stars They didn't mention the squeaky floorboards on the whole first floor during the online viewing - a potential deal-breaker. In general, I would recommend Fresh Move Lettings as they are an understanding and polite company.
Thank you so much. I am sorry to hear about the floorboards. Unfortunately we do not notice them but if you speak to your landord I am sure he will get it fixed for you. Best wishes in your new home.
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Fresh Move's Torquay office has 275 reviews across four platforms: 108 on Google, 10 on Facebook, 2 on Yell, 155 on Trustpilot.
Fresh Move Torquay is rated 4.6 out of 5 across all 275 reviews, and 4.5 out of 5 on Google from 108 reviews.
Fresh Move Torquay, 12, Walnut Road, Chelston, Torquay, TQ2 6HS.
