Every review we hold for the Torquay office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleTop lettings and management company. I have been letting out more than 30 units in the Exeter, Teignmouth and Torquay areas since 1987. Over the years I have used many agents but never fully satisfied with their service. Since appointing Fresh Move Lettings & Management in 2010, Fiona, Debbie and the team have done a very efficient, intelligent and professional job of fully managing my properties, keeping the voids low and staying on top of all the regulatory paperwork. A big thank you & I have no hesitation in recommending them to the other old timers or the next generation of upcoming younger property investors.
Graham · 16 April 2024
Agent replied · 15 June 2024
Thank you so much. It has been such a pleasure working you. Best wishes
★★★★★ 5/5
GoogleI cannot recommend fresh move highly enough.
I have never rented before and they guided me all the way through the process; right until getting settled in, snagging and any issues.
It has made everything so much more straightforward with their support.
Debbie was amazing, so helpful and knowledgeable. She couldn’t do enough for us. She has been happy to help with all our needs both prior to moving in and afterwards. 😊
I would not hesitate to rent from Fresh Move again if ever I needed to in the future.
Vic · 16 April 2025
★★★★★ 5/5
GoogleSammie was extremely professional and attentive. My situation was somewhat different as I had been living and working in the United States for 28 years.
She was a great help to me and is a credit to the Company.
Geoffrey · 10 April 2026
★★★★★ 5/5
GoogleIt was our second time moving under this lovely company and the first move was 4 years ago. The company still exceeds my expectations, Debbie has been really helpful and accomodating with us from viewing the property until moving in the property. They have been excellent in answering my queries and requests. We are really grateful for the services they have provided.
Alhamis · 16 April 2024
Agent replied · 15 June 2024
Dear Alhamis
Thank you so much for your review. we really appreciate it and have loved working with you. Best wishes
★★★★★ 5/5
GoogleMany thanks to Fiona and Agnese for managing my client introduction. I was recommended by a friend and he wasn't wrong about First Move being efficient, professional and responsive. Whilst other agencies would "put the first bottom on the seat," the ladies made very effort to sift out the potential tenants that may not have proved workable, and have made an effort to match a client with my property. I was kept updated throughout the process and treated with respect, honesty and courtesy. Thank you very much *****
Ian · 16 April 2022
Agent replied · 15 June 2024
Thank you so much, it was such a pleasure working with you. Best wishes
★★★★★ 5/5
GoogleFresh Move have managed our rental property since 2019 and have been an excellent full management service provider - from sourcing quality tenants, full 6M reviews, managing queries and dealing with any issue arising. Cannot recommend Fiona, Debbie and all at Fresh Move high enough - friendly, knowledgeable of the rental market, and always focused on service to myself or the tenants.
AlienXNA65 · 16 April 2025
★★★★★ 5/5
GoogleFresh move lettings are a local lettings company with a fresh approach to letting out property! Debbie is super friendly and will answer any questions you may, if she can't she will contact the owners to clarify and answers you need, and get back to you asap! Highly recommend this small local company!
Jezsuze · 16 April 2024
Agent replied · 15 June 2024
Thank you so much. We really appreciate it and are so glad we could help. Best wishes
★★★★★ 5/5
GoogleI have worked with Freshmoves for years now. Debbie and Fiona give a fantastic service. Both are extremely polite, personable and more importantly knowledgeable. Thank you very much for finding nice tenants for me.
Baan · 26 November 2025
★★★★★ 5/5
GoogleDebbie and the team have made the entire process of renting out our property very easy . Thank you.
A · 16 April 2025
Agent replied · 25 October 2024
Thank you so much. We really appreciate the review and have enjoyed working with you. We are always on hand if you need us.
★★★★★ 1/5
TrustpilotThis review will be of interest to Landlords.
I have not been invited to write this review and given my experience that probably would not be wise. Fresh Move will obviously respond to this; however, I would like to point out I have evidence to back up everything I say below. This review will be of interest to Landlords. This was all under a full management service with the Torquay branch.My colleague and I have had properties with the Torquay branch manager for quite a while. When she moved and we moved the properties away to another agent we were disappointed, however when the manager started up with Fresh Move we moved the properties back. However, we feel since she has returned the standards from before are missing and the service is not as good. Admittedly there are other staff involved now but the overall experience has been poorer under Fresh Move in general. Upon moving the property from another agent no inventory was either obtained from the other agent or failing that, a new one created. That obviously left me with when this tenant left with nowhere to go regarding claiming for damage in the property. Even if Fresh Move had to charge for a new inventory it would have covered me more.It took nearly four months to sort out a tenant who was consistently late paying rent. The lateness varied, however, I was the one always chasing Fresh Move for the rent when it was late, there was no pro-activity in checking his payment or putting the problem of late payment right without prompting. The only way the problem was sorted in the end was to leave him on notice. That was fine by me, but his reference referred to him as a “good tenant”. Late payment of rent in my mind does not make you a good tenant. Under a full management service, I should have to have very little input altogether, but you are constantly having to check and monitor what this agent is doing. My mortgage company would mark my credit profile if I was even a day late paying the mortgage. After this happened a change in my circumstances meant I wanted to evict the tenant, the manager didn’t like this but unfortunately that is the nature of this business.The thoroughness of inspections is questionable. The property was meant to be let to a non-smoker. I have declared to my insurance company that the tenants I let to are non-smokers only. We would have been in a very difficult situation if the property had fire damage due to a smoker being in the there when there wasn’t meant to be. However, it appears that the tenant did smoke, and was seen by my builder doing so. Of course, I only found out that my builder had seen this after the deposit had been paid back. Three months hence I am still sorting out the smell of smoke in the property. The manager highlighted the smokiness in the property when the tenant left, however, offered no advice on how to prove or what physically could be done to rectify the problem.I am not really at liberty to comment on my colleague’s properties, but I will say that he has found another agent who managed to let a property much quicker than Fresh Move who were indicating that the property had “inherent issues” (busy road etc)”. That agent appears to also have a much better system for tracking rent payments.My advice? Shop around, the Fresh Move office is not in the best location and in my experience, some of the independent letting agents more in the centre of town offer better value with a more attentive service. In conclusion, I feel that they are better looking after tenants interests than that of the Landlord. I feel Fresh Move can count themselves lucky they are still managing any of the portfolio; if it was down to me alone they wouldn’t be.
Iain · 7 April 2017
Agent replied · 13 June 2024
Dear IainThank you for your review. We really do appreciate any feedback as it helps us strengthen our service if issues occur. We use Trustpilot and actively ask landlords and tenants to leave feedback each week. We work with over 600 landlords so our service levels are extremely important to us. We have taken over quite a few contracts from other agents over the past 10 years so I am not sure specifically which tenancy this is but I would welcome the opportunity to discuss the issues you have had in more depth to ascertain what has gone wrong and why in this case. We pride ourselves on our unique service with 10 years in the industry and strive to continue to improve our practices and lead in terms of the technology we innovate with to protect our landlords and tenants. We have engaged this year a new member of our team who has trained over 2200 letting agents and landlords in Wales, as it is now compulsory in Wales to be licenced or use a licenced letting agent and no doubt will follow suit in the UK. His experience and training skills will ensure that all our staff are accredited to the highest standards. In general, it is very difficult at times when we inherit a property from another agent as we have to rely on the information provided by the previous agent or landlord. It is poor that no inventory was conducted by the previous agent and would have impacted any evidence against a tenant at the end of a tenancy. The DPS have released new guidelines that require 100% evidence which also includes frequent inspections to support the condition of the property when the tenant moves in, to them vacating the property to support any changes that have happened during the tenancy term. They would not accept an inventory that was taken 1-2 years into a tenancy. They would only consider what it was like before the tenant moved in and again any subsequent inspections. The regular electronic inspections that fresh move produce are some of the most detailed in the industry as advised by reputable independent qualified surveyors that include over 30 key areas that we review on the property and we try to take as many pictures as possible so when we don’t know the condition of the property when a tenant moved in hopefully a landlord has an opportunity to view the pictures as well and make comments where necessary. If we do not find a tenant and move them in then we are reliant on data that we can acquire during the rest of the tenancy and between one inspection and another. When we let properties we use video inventories in addition to a detailed check in report. The video is equivalent to 30 million photographs to cover our landlords as much as possible.Smoking is not permitted in any of our contracts and sadly we are bound by law to give 24 hours notice of any inspections so if anyone is breaking tenancy guidelines by smoking they typically would not smoke while we were there. It is as I am sure you can appreciate very difficult to prove at times if a tenant is smoking in the property or prove that it is their smoking that has caused any damage when there isn’t a previous inventory. When we secure a new applicant when they fill in the referencing application they have to state if they smoke or not. If we take over a tenancy we would not have this information. In terms of rent arrears if we take on a tenancy where the tenants have been in for some time, say years and the landlord/previous agent do not alert us to any history of rental issues we have to presume that the they are good payers. Sometimes landlords accept by prior arrangement that rent is paid 2-3 days late to coincide with payment dates. We can also experience issues in transfer when standing orders are cancelled and transferred. Fresh move pride ourselves on paying our landlords the same day the rent comes in. This is an in-house operation and is not outsourced. We understand that many agents pay landlords once a week.We do not tolerate rent arrears and all of our managed contracts are given 6 months rent guarantee and legal expenses cover free of charge to ensure that our landlords are protected. Anyone who does not pay or is late in that period would be evicted and the costs covered by the insurance. We would not give references to tenants who were consistently late with rental payments. If they were late once or twice in a long tenancy due to genuine reasons then we would consider this acceptable and would discuss that with the referencing agency. Our online system called mypropertyfile helps landlords view their properties at any time such as rental statements, maintenance jobs, gas tests, inspections etc so that everything is transparent. You would have been given access to this system online. However, we are also free at any time should a landlord wish to discuss their tenancy. We don’t want landlords to be unhappy with our staff or our services so please do contact me to discuss what has happened and allow us the opportunity to investigate this further.Our offices that we own may not be in the town centre but our location in Walnut Road, Chelston allows our landlords to easily park directly outside for free and to drop keys in or pop in for a coffee and a chat at any time. We also do not have any of the high business rates that high street shops and agencies have to face which allows us to offer competitive rates and no hidden fees or costs. Unlike many other agents we have never and would never mark up any contractors bills or charge landlords or tenants for extras. We are very sorry to learn that you have not been happy with our staff and welcome the opportunity for you to meet with us, the owners to explore your issues further. Our manager is away this week but I am in the office all week so please do give me a call.RegardsFiona GardnerManaging Director01803 504000
★★★★★ 1/5
TrustpilotThe Worst
Very poor maintenance, on several occasions gave contractors keys to my flat to enter without prior notice, Over promise and under deliver. There were significant issues with the property I was let - Damp and a leaking roof, no heating and hot water for several months over winter. Windows rotten right through. Another tenant fell through their bathroom floor in the same building as the property has such significant damp issues, yet they never resolved any issues. I cannot stress how poor my experience of this letting agents is. They claim heating and hot water was covered by a British Gas insurance policy, which doesn't even cover the heating in this property as it was night storage heaters. I would strongly recommend avoiding.
**Also suspicious of all the 5* Reviews all dated 20th January!**
A · 3 February 2016
Agent replied · 13 June 2024
Dear Adrian We know it is frustrating that you lost your deposit but the DPS ruled that the landlord gave you free rent and offered you to leave but you chose to remain in the flat. The DPS therefore awarded your deposit back to the landlord in lieu of rent arrears as they felt that the landlord had given you one months compensation plus given you the choice to vacate as the work they needed to do they could only do on a vacant flat. We are sorry that even after you have received their decision plus our response on numerous review sites that you continue to hold us responsible as an agent.The team here work very hard to ensure that maintenance issues are allocated to a contractor on the same day and then quotes are given to landlords promptly. Landlords will generally do everything they can to approve works but sometimes the jobs are too great and they can only do it in a vacant property.To address your point about our reviews. We launched the trust pilot surveys to all fresh move landlords and fortunately some have responded immediately. Therefore, this presents that yes many replies would arrive and did arrive on the same day the launch took place. Trust pilot is an open and honest feedback forum that clearly represents the transparency and ethical approach. We see no value to our clients in placing a few testimonials pasted into a website. This could always be viewed as fake or only taking the best testimonials so that the ones like yours cannot be viewed by the public.The value of Trust Pilot is that it represents the truth and gives fresh move the opportunity to address negative feedback in a constructive and open way.
★★★★★ 5/5
GoogleWe recently rented a property through Fresh Move. The entire process went smoothly from start to finish. Debbie (our letting agent) acted professionally and was personally, a genuinely lovely, kind hearted lady. If I don't sell my property soon, I'd love to use Fresh Move to let it out based on my own personal experiences.
We wish you all the best in the future.
David · 16 April 2025
Agent replied · 25 October 2024
Hi David, we have loved working with you. Thank you so much for the lovely review. We are here when you need us. best wishes
★★★★★ 5/5
GoogleDebbie was absolutely amazing, made everything stress free, communication was fast and efficient. Cannot thank her enough for all the help she gave us when we moved from top of Scotland to Torquay. Wonderful lady 😄 …
Caroline · 16 April 2024
Agent replied · 15 June 2024
Thank you so much Caroline. We have loved working with you. Best wishes
★★★★★ 5/5
GoogleFiona and her team have provided advice and service often above and beyond what could normally be expected.
We have worked together for over 10 years as we had a poor experience with another agent. If I ever bought a property again in the Torbay area I would have no hesitation in returning to Freshmove. A great company to work with
David · 16 April 2022
Agent replied · 15 June 2024
Thank you David we really appreciate it. It has been a pleasure working with you. Best wishes
★★★★★ 5/5
GoogleWhat can I say about these guys, Debbie was absolutely awesome, guided me through the process and was ultra efficient, from initial to phone call I had keys in hand within 7 days. Every single thing was handled perfectly i can’t recommend …
David · 16 April 2025
★★★★★ 5/5
GoogleI love my new home and Debbie was great showing us around the property and answering any questions we had.
Rachael · 26 November 2025
★★★★★ 5/5
GoogleI had a very good experience with them. They were very helpful in every process. Debbie was our consultant and she was there for all needs and support.
Jerrin · 2 September 2025
★★★★★ 5/5
GoogleFresh Move Lettings’ representative , Debbie, has been of great help to me. It was my first rental as a tenant here in the UK and I never had difficulty in settling because of the fast transaction that we had. It didn’t took me awhile from the viewing date to the approval and to the handing over of the keys. I was able to move in no less than time. She’s also responsive to all the queries that I have (apologies Debbie).
I would certainly recommend the team to anyone who wants to have a fresh new start.
Rhenan · 16 April 2024
Agent replied · 15 June 2024
Thank you so much. We are so glad we could help you. We are always on hand if you need us. Best wishes in your new home
★★★★★ 5/5
GoogleWhen Freshmove were the letting agents for the property I rent. All the staff were very professional ea6y to reach and very helpful. My landlord is very difficult to deal with , but the staff did all they could to help. I would request them to other landlords or tenants.
Lesley · 16 April 2022
Agent replied · 15 June 2024
Thank you Lesley, it was a such a pleasure having you as a tenant. We really appreciate it
★★★★★ 5/5
GoogleRecently moved to Torquay from London. As someone who has not rented much (mostly living with family to now) and moving quite far, I had tons of silly questions and needed a bit of flexibility with the keys and such. Debbie from Fresh Move was amazing to work with, both incredibly friendly and knowledgeable, always quick and happy to help me with any silly questions I have. I could not have asked for a better business to work with to help with my move. I strongly recommend anyone looking to move to or in Devon to reach out to them.
D3c0n · 16 April 2025
★★★★★ 5/5
GoogleI wanted to thank Fresh Move Lettings and Fiona Gardner in particular. Fiona was so professional, friendly and helpful. She made the whole process sa easy and enjoyable.
Would highly recommend Fresh Move Lettings and thank you for all your help. Jaroslaw&Justyna
J · 16 April 2022
Agent replied · 16 April 2026
We are so glad you are happy and wish you well in your new home. Thank you for your kind feedback
★★★★★ 5/5
FacebookI’ve just used fresh move to move into a studio flat and they have been so helpful. The application is easier than any I’ve had to complete before and the staff are extremely helpful over the phone. Thank you to Penny and Debbie for helping me move in so last minute! 😊
Sam · 31 January 2020
Agent replied · 26 November 2025
Thank you Sam it's been our pleasure, good luck with the move.
★★★★★ 5/5
GooglePenny was absolutely brilliant and went above and beyond to help me secure my house. She knew how hard it is to find a property that will allow dogs and did everything she could to help me. I highly recommend Fresh Move Lettings and Penny!PositiveResponsiveness, Professionalism
Alex · 16 June 2021
Agent replied · 15 June 2024
Thank you Alex for your lovely words, we really appreciate it. We work hard to find the right home for people and also their pets, as they are family too.
★★★★★ 5/5
GoogleWe have used fresh move for our lettings for several years and found them to be professional. Debbie in particular has been very supportive and helpful with tenant issues. They are a local and independent company and understand the area.
Nicky · 16 April 2025
Agent replied · 15 June 2024
Thank you so much Nicky. We really appreciate the feedback and really enjoy working with you. Best wishes
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
