Trusted Agent profile · Torquay
★★★★★
182 reviews across 1 platform
115 Union Street, Torquay, TQ1 3DW
Connells's office in Torquay, at 115 Union Street, is rated 4.1 out of 5 across 182 reviews on 1 platform, including 182 Google reviews rated 4.1.
Tell us what you need and we'll put you in touch. Connells hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Torquay.
Every review we hold for the Torquay office, from every platform, shown as written. First names only.
5/5
GoogleRob the mortgage advisor was fantastic throughout my remortgage, nothing was too much trouble for him! Highly recommend him to my friends and family
Many thanks Emily for your outstanding 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleConnells have been extremely accommodating, professional and friendly. They were always willing to give advice and guidance and everyone I met was extremely helpful. House viewings were very well organised and even following the lockdown I felt safe viewing properties that Connells had arranged, with everyone wearing the agreed PPE. Would highly recommend, thanks!PositiveResponsiveness, Quality, Professionalism, Value
Hi Josie, Great to hear the team we're on form and very happy we were able to answer all of your queries and provide advice. Good luck with your onward plans :-) Best, Connells Torquay
5/5
GoogleThe team in Torquay were a dream! They were professional and knowledgeable from start to finish. I could not recommend them enough! Laura was absolutely fantastic in chasing my sale through and moving me into my dream home. They are also selling my parents home and again doing a fantastic job on that as well Thank you :)PositiveResponsiveness, Professionalism
5/5
GoogleRobert Westell (mortgage advisor) has been amazing in helping us get our mortgage sorted so we can buy our first home. He's been friendly, and has explained everything really thoroughly, as well as being really quick to respond to emails and phone calls. I would definitely recommend him to friends and family.
Many thanks for your outstanding recommendation and 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleWe contacted connells to enquiry about viewing properties for sale. Hannah and phoebe were absolutely lovely as well as professional. They handled our enquires really well and we felt well informed. Unfortunately we didn’t find the right house through them but if and when we move again I would definitely contact connells again and hope to speak to one of the girls!
Hi Polly, Thank you for the 5* review, i will make sure both Hannah & Phoebe receive this :-) All the best, Connells Torquay
5/5
GoogleFirst of all 5 stars for Robert from Torquay Connels. Friendly, cordial with a professional approach. Care from the very beginning to the very end, he fought for the best deal and got the best offer. We have a home thanks to him. I highly recommend this gentleman👍 …
Hi Luke, Great to hear Rob was able to help you in your complex situation and the results came through. Rob has said what a pleasure you were to work with too. All our best, Connells Torquay.
5/5
GoogleWas really impressed by my recent experience viewing a couple of apartments with Connells. The gentleman who conducted the viewings, Tom, was extremely helpful, informative and friendly.
Thank you for taking the time to leave us this tremendous 5* review. Kind regards, Lucy, Customer Relations
5/5
GoogleI can't rate Jodie Lardner more highly. Such a helpful, personable and knowledgeable estate agent. Jodie took the time to understand my brief and arranged for me to view appropriate properties to match my criteria in the limited time I had available.
Hi Liz, Thank you for the great feedback on Jodie, she is an asset to our team. I hope Jodie will find you the perfect property very soon. All the best, Connells Torquay
5/5
GoogleRob Westwell has been really helpful when our remortgage has proved ridiculously time consuming and a multitude of unforeseen issues cropped up. Thank you for your patience and taking all my phone calls and emails Rob!
5/5
GoogleCor what a team!!! Initially I spoke with Louise, who put me onto George and Shelby did the viewing. Booked me to speak to Rob for mortgage advise and finally Byron who tied up my deal. Thank you all.
Many thanks for your amazing 5* review. Kind regards, Lucy, Customer Relations.
5/5
GoogleFantastic viewing today with Jodie Lardner. Answered all of our questions and was extremely helpful and supportive. She really put us at ease with her friendly and enthusiastic manner. Extremely professional throughout our viewing. Five star service!!!!
Hi Lorna, Great to hear about Jodie and thank you for taking the time to leave her a 5* review. Thank you so much. Connells, Torquay
1/5
GoogleWORST ESTATE AGENTS EVER! Firstly as a buyer it has been an uphill battle with Connells. Felt bullied into using their mortgage advisor and solicitors despite having an AIP. I had to battle and go to head office to have my offer put through to the seller. As they wouldn’t accept due to branch manager not being available. Unprofessional communication from the branch manager at the beginning. Towards the end NO COMMUNICATION what so ever. Completion date- haven’t got all the keys to the property. Called back to ask them to contact the seller…… guess what NO ONE HAS CALLED ME BACK!
5/5
GoogleHighly recommend using Connells. We used there mortgage service in Torquay. Rob was amazing very helpful and easy to deal with got the result we wanted in the end. Definitely recommend them.
5/5
GoogleWe were shown around a house in Torquay by Jodie Lardner and we were totally blown away by her persona. She was a font of knowledge about the local area on many subjects and how people look at and buy homes. She is very measured and has an intellectual understanding of selling homes and peoples buying habits well beyond her years. I learned some useful and unique insights from her today. We were really impressed with her approach. She is one of the best agents I have come across and a complete natural at it. Just brilliant and thank youPositiveQuality, Professionalism
5/5
GoogleReview for Jodie Lardner at Connells Jodie conducted two viewings for me at the property I have decided to buy in Torquay. From the outset, I found her to be very friendly and personable, yet professional at the same time. She answered all my questions, with great patience and made helpful suggestions regarding the layout of rooms and possible innovations I could make. She was respectful and polite to myself and the owners, who we met at the second viewing. On this occasion, I took a lot of photos and, at her suggestion, a couple of videos, to show my family. Again, she did not mind how long I took; in fact, I would say she genuinely shared my joy and enthusiasm for the house.
1/5
GoogleHave just had a letter put through my door for Flat 2.The Briary. I am in another numbered flat in another block .WELL DONE !!!!!! Poor courier service for post.!!!!!Just been cold called.Go Away!!!!!!
5/5
GoogleViewed and bought my first property with Connells, Jodie was very professional and helpful throughout the whole process. 100% recommend!
4/5
GoogleRobert Westell mortgage advisor in Connells Torquay was very good and efficient.I will use Connells agent again next time if he is the one will handle it..Thank you very much Rob.
1/5
GoogleThe worst letting agents I've ever had ro go with have done or the landlord since we have been in the place and then on top of covid they kick a family out with disabled children for no reason and now won't help ro get us some we're else ro.live after they left us in a place for over a month with no hot water and heating and the heating is still not working the worst estate agents
5/5
GoogleRented a property through Connells Torquay, Charlotte was the lettings agent we dealt with. She is brilliant, will be using Connells again if and when we decide to move.
5/5
GoogleFriendly and responded well to my needs. Great feedback and very pro active Sold my house in a short time where another estate agent failed. Lucie was fantastic and available all the timePositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleJust want to say a massive thank you to Ben and his team from the Torquay branch for everything they did for us in the purchase of our new home. They all did a great job for a smooth and quick turn around, thank you
1/5
GoogleThis has got to be the worst estate agents in this area hands down. Communication is shocking. Agents leave your doors unlocked leaving your property unsafe. Management needs full retraining in professionalism.
Thank you for taking the time to leave this feedback, we take all comments seriously and this has been passed on to the Regional Manager to discuss with the branch to see how they can improve for the future. If you would like to go through this in more detail at all, please do email me at complianceresidential@sequencehome.co.uk Kind regards, Lucy, Customer Relations.
5/5
GoogleHad a property valuation done by Byron from the Torquay branch. Very professional - took his time to get to know the property and was friendly and courteous throughout.
Many thanks for the fantastic 5* review. Kind regards, Lucy, Customer Relations.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Tell us what you need and we'll put you in touch. Connells hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Torquay.
