Connells Torquay reviews

★★★★★ 1/5

Google

Twice me and my family have contacted Connells about a property to rent and both times have been told someone would call us back to arrange a viewing. Both times we had to chase them up and both times have been fobbed off with the promise of a phone call back, these phone calls never happened and both times I find out, on the internet, that the properties have been let. Possibly we are discriminated against due to one of use being quite severely disabled. Extremely unprofessional approach by Connells.NegativeProfessionalism

Richard · 26 August 2021

★★★★★ 1/5

Google

This company is unprofessional, poor communication and unreliable. Our sale got agreed in July and still haven’t been given an exchange date 5 months later, there is no chasing or contact through this company, I have had to do all the work, the lawyers they have recommended to the other party are awful, premium lawyers are who Connells work alongside, there attitude towards customers is poor, would avoid Connells and premium lawyers at all cost. The only way I have managed to get communication from anyone in Connells was by me mentioning that I am going to put in a complaint. At any opportunity I have given for them to update me on my purchase I have been ignored. STAY AWAY FROM THEM!!!!!!!

Sophie · 26 August 2021

★★★★★ 1/5

Google

Giving one star because I couldn't give zero. We tried to view a house we wanted, as soon as they knew we were cash buyers, they wouldn't show us round the property and refused to submit our asking price offer. We found out that they do this because they are more interested in the backhander they get for recommending their preferred lender, so cash buyers have no chance, even though we put in a bigger offer than the vendor got, Connells Torquay are staffed by corrupt money sharks and if the company was interested in improving customer service through feedback and complaints, they would not put a large surcharge on your phone call if you ring their complaints line. Beware of these awful unprofessional crooks.

Rod · 26 August 2021

★★★★★ 5/5

Google

Huge thanks to Ryan and the team at connells torquay for going above and beyond with the purchase of my house. As a first time buyer I am very impressed! I will be recommending to friends and family

James · 12 January 2018

★★★★★ 5/5

Google

on behalf of both Nadine & Malcolm,we would like to sing the praises of Harry on the rental team,having 2 properties that we let through these guys,their are frequently questions that relate to one or other,or sometimes both,even when busy nothing is to much trouble,will always either solve or answer the problem there & then,or resolve it & then call us,plus make us aware when gas safe checks are due etc,has a sense of humour & a pleasant telephone manner,an asset to the team along with the rest of the guys & girls,Nadine & Malcolm.

Nadine · 26 August 2020

★★★★★ 2/5

Google

Moving in was smooth and as quick as youd like. However after that its phone calls every month on rent day like I was a child. Moving out was even worse! Took 2 phone calls and an email thread with 3 members of staff for them to finally clock on I was leaving. They demanded to show people round even tho I was still living there packing. They even tried using their key without permission! Incompetant, don't communicate, VERY pushy and demanding. DO NOT RECOMMMEND

Matt · 26 August 2020

★★★★★ 5/5

Google

Connelly team absolutely been great to deal with. Thank you for all your great work. Kind regards Ali and Adem Sular

Ali · 29 November 2023

★★★★★ 1/5

Google

Awful took my money and ran. I have paid over £2000 up front and have provided a snagging list of issues. The latest a toilet that doesn't flush properly. They take messages but NEVER furnish me with a reply. Avoid them they are useless. I am going to the ombudsman. I am appalled I have both been a tenant and a landlord. I would never leave my tenants like this. They are the worst I have ever encountered. Please stay away from them. They have won awards this must be based on them nog being as bad as others rather than being good. I need a flushing toilet this is the 21st country it feels like 3rdcworld conditions.

Helen · 27 August 2019

★★★★★ 1/5

Google

What an unprofessional conversation today with the manager called BEN Peeg. His customer service is shocking...and disgrace to all Connells branches too..when I asked a copy of the property's covenants so I can look for restrictions that apply to this one property- he refused it. He said he never heard anyone in 20 years of experience asking for one. And he won't give me one. I told him it's my consumer rights to get all the information I need before the viewings or committing myself in buying it- he told me to deal with the solicitor, its not up to them to supply me with the information of what they are selling.I spoke to my solicitor and I was informed that it's in breaching the law agaist consumer rights. . . So here we are- how does that sound for selling your house with them? Especially when other branches are ok with providing the copy of the document in the same company...is it just Torquay incompetent staff and the Manager mr Peeg ? And no manners in dealing with a difficulty in answering to the questions.. straight away switching their bullying mode and refusal..talking over, trying to piss you of so you get frustrated, can't deal with the situation in a calm and respectful manners..i think he should not work in such a sector - where you need to have some knowledge of the laws and have some respect to others.

Lina · 27 August 2017

★★★★★ 1/5

Google

After receiving a fantastic sales pitch to advertise our property up for sale with Connells we decided we should go ahead and sell through them. BIG MISTAKE. The advert was promised and promised but was over a week late going up. The premium photographer we paid alot of money for missed a couple of appointments and then the photos were not atall that special. When the advert did make it online it didn't really sell the property. The description was very poor and littered with spelling mistakes. We had ALOT of comments on how poor the advert actually was. After no viewings and poor service we made a complaint and took our property off the market with connells and went across the road, Advertising it with somebody other than connells gave our property the advert it deserved and We soon had people viewing and bids placed. We have now completed.

Mark · 27 August 2017

★★★★★ 5/5

Google

I have used Connells Torquay for a couple of years now. They are excellent and their willingness to help goes over and above most estate agents especially on the renting side. When my properties becomes empty they are right on it making sure its rented asap, so I do not loose any income. They are helpful and friendly and are really good at their job, their manager makes sure everything runs smoothly. I would highly recommend them.

Janet · 27 August 2019

★★★★★ 5/5

Google

Harry has helped us find a property and he was brilliant in getting us moved in quickly. I wouldn’t hesitate to recommend Harry and his team

Charlotte · 26 August 2020

★★★★★ 5/5

Google

Well happy . Good staff ie. [ Tyler ] Very professional , [ Jodie ] very good makes me laugh . [ Hiba ] has a great customer awareness comes over as very professional and experienced lovely personality a credit to your business . As a person who has had several business's over the years i like to review good staff .

Lott · 26 August 2022

★★★★★ 5/5

Google

The experience of dealing with Connells, from the initial consultation and valuation from Tyler, to the phone interaction and feedback from Laura and Eva, have all been conducted in a highly professional and helpful manner. The proof of the pudding is that they generated a stream of potential buyers through my door. Well done to the team at Connells and thank you.

Brian · 26 August 2022

★★★★★ 5/5

Google

Rob the mortgage advisor was extremely helpful and very knowledgeable, would definitely deal with Rob and Connells again.

Jane · 26 August 2023

★★★★★ 5/5

Google

Fantastic service from start to finish. Thank you to all the team for a quick sale.

Louise · 30 September 2023

★★★★★ 5/5

Google

Jodie and rob and all team very friendly good service. Found perfect home 😛 …

Shumon · 26 August 2023

★★★★★ 5/5

Google

Been dealing with Harry and Sam for some years and they really do cover all bases. Sometimes a little slow but I imagine they are very busy, the end result is always good and so I would not have the slightest bit of difficulty in recommending this connells branch to anyone in the area. Professional and skilled. Very good people to deal with. 1st class

Christopher · 26 August 2021

★★★★★ 5/5

Google

Well happy . Good staff ie. [ Tyler ] Very professional , [ Jodie ] very good makes me laugh . [ Hiba ] has a great customer awareness comes over as very professional and experienced lovely personality a credit to your business . As a person who has had several business's over the years i like to review good staff .

David · 26 December 2021

★★★★★ 5/5

Google

Thank you Tyler U were so very kind and helpfull ! Ange garner Gable park xxxx

Ange · 26 August 2021

★★★★★ 5/5

Google

I'm very pleased about the service from Robert Westell, he is the best and number one 😀 because he was very good with all the papers and help me on this journey. Thank you again Rob and I'm very happy to recommend you and your team to everyone who wants to buy house and flats …

Gizella · 26 August 2022

★★★★★ 4/5

Google

These guys were spot on they were kwick and efficient.

Steven · 30 October 2023

★★★★★ 4/5

Google

Average Agent with limited information on property for sale.

Kevin · 17 April 2025

★★★★★ 5/5

Google

I'm very pleased and satisfied about Robert Westell how he managed to make my mum very happy with her purchase of the flat, I strongly recommend him and his team, he is a very good mortgage advisor and he will help you on all the journey that you have on purchase a house/flat.

Kirilla · 26 August 2022