Connells Torquay reviews

★★★★★ 3/5

Google

We bought a property that was marketed and being sold by Connells Torquay. For backstory, we sold a property with Taylor’s who had excellent communication, weekly updates, a very active sales progression worker and so our experience with Connells was unfortunately the stark opposite. Some positives to begin with- we were very welcome to have as many viewings on the property we bought, we never felt rushed and never felt like we were an inconvenience. Lauren and Harrison were pleasant, they were knowledgeable and they were friendly. The negatives- trying to get hold of anyone is so hard. Normally at least 8 calls to get through to the Torquay branch. This was also mentioned by our selling agent (she mentioned difficulty and sometimes inability to get through to/contacting Connells). We were told that they would do something a number of times but never did (e.g return a call on a specific day and then not, said they’d chase up a question with the seller but never did or certainly not tell us the outcome if they did). We never had any updates on the progression of our purchase, not once were we contacted by anyone to give us any updates, whereas our selling agent would be communicating between us, and our buyer once a week without fail. Perhaps most concerningly, I believe we were potentially given the wrong keys on completion date. We were handed two sets of keys and none of them opened the front or rear doors. Fortunately there was a key safe and we were planning to change all of the keys anyway. But it’s concerning if we were given keys to someone else’s property. Connells please get in touch to arrange collection of these keys if they do belong to another property and you need them back. We did not sell a property with Connells Torquay, but we would actively avoid selling or buying from Connells in the future based on comparing directly our experience with Taylor’s sales progression vs Connells sales progression.

C · 11 September 2026

★★★★★ 5/5

Google

Wonderful experience with Connells, Torquay We would like to say a big thank you to Connells for handling our rental house in Torquay. The whole process was a wonderful experience with a very smooth transition from start to finish. The team was extremely kind, humble, and professional. A special thanks to Lillie Coates for her excellent support, she was very helpful, responsive, and clear in all correspondence, making everything easy and stress-free for us. We truly appreciate all the help and guidance provided. Highly recommended! Thank you very much. Kiran & Zahid

Anum · 17 February 2026

★★★★★ 5/5

Google

Good communication and professional service throughout. I would particularly like to thank Harrison for keeping me informed throughout the process and making sure everything was being done on the solicitors end so that my purchase went through in a timely manner.

David · 11 September 2026

★★★★★ 1/5

Google

Very disappointing experience with the lettings department. My tenancy deposit of £750 was due to be returned on 16 September 2026. My landlord has confirmed to me that they authorised the release of the deposit several weeks ago, yet the money has still not been returned. I contacted the Torquay branch on 16 September and was told I would receive a call or email, but neither happened. I contacted them again later that day and left a voicemail. I then submitted a formal complaint in writing. The following morning I escalated the matter to Connells' central lettings contacts, only to subsequently be told that the complaint apparently hadn't even been logged. I appreciate that formal complaints can take time to investigate. My concern is that I can't currently get a clear answer as to where my deposit is, why it hasn't been returned when the landlord says release was authorised weeks ago, or who is actually dealing with the matter. I'm simply looking for the £750 deposit to be returned and a clear explanation of what has happened. I will happily update this review if Connells resolves the matter satisfactorily.

Hadleigh · 20 September 2026

★★★★★ 5/5

Google

I would like to extend my sincere gratitude to Connelly house Agency for the service received, had an excellent experience and service with amazing Lillie she is superb. The customer service was completely outstanding, and the product was exactly what I was looking for. The whole processing was very fast, l was so pleased. They went above and beyond to help me find the perfect house within a short period of time. Many thanks to Lillie and the team keep up the good work.

Sihawukhelani · 25 August 2025

★★★★★ 5/5

Google

Tara Portsmouth was so helpful with mine and my partner move, as a young couple with our first flat can be quite daunting but Tara didn't make us feel this way. She explained everything well and communicated with us both well, she was very supportive, kind and helpful, would definitely recommend her to others as she was great!!!

Adele · 17 January 2026

★★★★★ 5/5

Google

We have just used Connells to purchase our new house in Torquay. We cannot be more pleased with the service we received from the whole team but in particular Harrison who has been extremely helpful in resolving any queries, finding out information and making sure the purchase went through as quickly as possible.

Sue · 17 February 2026

★★★★★ 5/5

Google

After a not so pleasant experience trying to get a valuation at another local estate agents, Michael and Jack were excellent - very friendly and professional. After being let down time and time again at the other estate agents, Michael booked Jack to come and value my property straight away. Despite the short notice of my appointment, Jack came fully prepared with lots of property research he could discuss / let me keep for reference. The whole experience of the valuation exceeded my expectations and when I do come to sell my property, I will definitely be listing it with Connells.

Olivia · 11 May 2025

★★★★★ 5/5

Google

My boyfriend and I are currently in the process of property searching as first time buyers and Connells have been great! Olivia has been super helpful when it comes to arranging viewing times that work for us and keeping us up to date if any other properties that match what we’re looking for come on the market. We have viewed a fair few different properties with multiple different estate agents both in England & Wales and have sometimes felt quite rushed in the past and a bit awkward like they wanna get you in & out as soon as possible but with Connells, we never feel that. Harrison has shown us a few different properties on different days and he’s great! He talks us through all the features of the properties, will thoroughly answer any questions we have about the properties and buying process, doesn’t rush us, gives us a chance to take a second look and makes the whole process just really chilled & stress free almost as if you’re viewing the properties with a mate. We’ve also seen a couple mortgage advisors both in England & Wales but hands down Rob is the best and someone who we’ll definitely be sticking with! We walked out of our first mortgage advisor meeting, looked at each other and both went “wow, he’s great, he genuinely cares” and it’s clear to see he really does care about helping his clients out to get them the best rates he can and to make the whole process as smooth as possible keeping us up to date throughout if possible lenders change etc. He’s extremely knowledgeable & informative when explaining everything from the rates to the process from start to end to ensure you know what is going on. No question is too big or small. Whether you’re a first time buyer or not, we’d recommend going with Connells Torquay to make the stressful property buying process much smoother all round! ☺️

Jess · 17 April 2025

★★★★★ 5/5

Google

I recently worked with Connells Estate Agents while searching for a rental property, and I couldn’t have asked for a better experience. Tara Portsmouth was the agent who supported me throughout the process, and she was absolutely brilliant. From the start, Tara took the time to truly understand what I was looking for in a home. Within just two weeks, she had found a fantastic property that ticked every box, and I was ready to make an offer. As this was my first time renting, there were naturally a few challenges and complications along the way but Tara was there at every step, making the process as smooth and stress-free as possible. If you're looking for a property, I genuinely can’t recommend Connells, and especially Tara, highly enough. She’s a credit to her profession and one of life's lovely people.

Matthew · 13 April 2025

★★★★★ 5/5

Google

I can’t thank Charlotte and Tara enough for being very helpful , consistent and attentive. Been very stressful this move for me with all of us three having to prove our right to rent but Charlotte made it so much easier by sorting out everything for us with the right to rent team and the Home Office. They are professional,one of a kind and a star. There are no words to describe my gratitude for both of them. All I can say is thank you from the bottom of my heart.

Jocylin · 12 April 2025

★★★★★ 5/5

Google

We have been working with the Connells Rental Team for quite a few years now and have always had a very good experience. Tanita is always quick to respond to any requests I might have either by phone or by email, she is always happy and eager to please no matter what I have asked. Tanita is an absolute pleasure to work with and I wouldn't hesitate to recommend her to anyone in the rental business I always feel she has our best interests at heart. Thanks again for all your hard work Tanita.

L · 11 October 2024

★★★★★ 1/5

Google

After renting a flat through Connells in Torquay I had a problem with the water and after nearly 40 hours is still not resolved. Communication has been lacking along with customer focus. EDIT: I finally got my water restored, but was initially told by the maintenance firm they could not do it until Monday (72 hours later). After telling them this is not acceptable he begrudgingly turned up 5 minutes later and fixed the problem and was gone in another 5 minutes.

CJ · 20 March 2026

★★★★★ 5/5

Google

Harrison and Lauren were great and even pointed us in the right direction for additional support through the mortgage broker and auctioneer. Highly recommend.

Leanne · 11 May 2026

★★★★★ 5/5

Google

I'm using Connells to sell my current property & arrange my mortgage for my new property. The team have been absolutely incredible throughout, and everything has run smoothly. Huge thanks to Michael & Rob for their enthusiasm, motivation & dedication to me as a client. They have gone over & above throughout the process. Many thanks to the whole team 😁

Clare · 17 April 2025

★★★★★ 5/5

Google

Just off the phone with Rob from Connells Torquay feeling very happy and reassured. He couldn’t have been more helpful. As a first time buyer, he thoroughly explained the process when buying a house, mortgage rates and more; detailed information about how it all works and what’s in our best interest. Have left feeling like I have learnt a lot and now feel 100% confident knowing what to do and that he will help us along the way. Thanks Rob!

Liv · 26 June 2024

★★★★★ 5/5

Google

Lillie was FAB at guiding us through renting a property. Moving home and family is a stressful time, but Lillie has been a great help with her patient and positive guidance. Much appreciated.

Alex · 17 December 2025

★★★★★ 5/5

Google

I visited the Torquay store this week to discuss buying a property as a first time buyer. Had a lovely experience from start to finish, was greeted as soon as I walked in the door, felt comfortable throughout and was great to hear the office buzzing with energy from the team! Look forward to my next steps with the Torquay team :)

E · 11 May 2026

★★★★★ 5/5

Google

Rob was an absolute pleasure to speak to throughout our whole purchase journey. Although we hit some bumps in the road, he was helpful and informative throughout with both our mortgage and the buying process. We couldn’t have asked for any more from Rob and we would not have our first home now if it wasn’t for him. Thank you again Rob for all of your help!

Harry · 11 October 2024

★★★★★ 5/5

Google

Couldn’t recommend this estate agent enough! Jordan and Harrison were always so helpful, kept the chain together, chased legal teams and made sure the sale went smoothly. Very good and so pleased!

Dean · 17 October 2025

★★★★★ 5/5

Google

I was a first time buyer, and Robert Westell and the team at Connells Torquay offered an absolutely brilliant service, he made a very daunting process flow with ease. He was very prompt in answering my questions and concerns and always willing to go the extra mile.

Duncan · 17 April 2025

★★★★★ 5/5

Google

Tara was super helpful and I’d recommend to anyone looking to buy/sell or rent their property.

Louis · 17 February 2026

★★★★★ 5/5

Google

My partner and I have just bought our first house and Robert Westell was our mortgage advisor and he has been brilliant from start to finish, he was very informative and would answer all our questions and was always at the other end of the phone or email if we ever needed his advice during the whole process. Anyone looking to buy or sell a house Connells is a fantastic Estate Agents. Thank you so much for all you have done for us!

Bex · 26 August 2023

★★★★★ 5/5

Google

Tara and Lillie were very professional and gave wonderful service all round. Very nice agents.

Kasim · 17 February 2026