Trusted Agent profile · Tonbridge
★★★★★
290 reviews across 1 platform
133, High Street, Tonbridge, TN9 1DH
Leaders Lettings's office in Tonbridge, at 133, is rated 4.8 out of 5 across 290 reviews on 1 platform, including 290 Google reviews rated 4.8.
Every review we hold for the Tonbridge office, from every platform, shown as written. First names only.
5/5
GoogleWas recommended Giles as mortgage advisor, and we were very impressed by his knowledge and approach. He was very thorough, well informed, kind and happy to explain everything to us. We will definitely be recommending him when the chance presents itself.
Dear James Brady Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleRented a property recently through leaders, Molly was the lettings agent who has been great from start to finish, made the process really easy and was quick with communication.
Dear Oliver Marquis Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleI had a fantastic experience of using leaders for the purchase of my first home. The sales team have been excellent throughout and have helped me through the whole process and have also been very responsive with any questions I have had! I will definitely recommend the leaders sales team in tonbridge! Thanks
Dear Alun Colnet Customer care is important to us so we really appreciate you taking the time to … More
5/5
GoogleThanks to Leaders Tonbridge for helping me secure my flat. Molly was very helpful. She answered all my questions in a timely and professional manner. I'm stuck with Leaders because of Molly... Thank you 😊
Dear Lorenda Asamoah Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleA very good experience with this team! Good people, quality! But especially Miss Molly, who was patient with us, explained everything clearly and answered promptly every time, to my every concern. Thanks Molly! 5⭐️ for Molly, 5⭐️ for Leaders! 🔝 …
Dear Bianca Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleLeaders are great estate agents and the whole team really helped us to secure our house. Amelia Ferguson was great at the Tonbridge office and was attentive and helpful throughout the whole process. She was professional and responsive. I would recommend them for anyone looking for a new home. Thank you.
Dear Jan, Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleWhen dealing with leaders always deal with Adam, and great lad he is. Always quick to update on any situation and really easy to talk to.
Dear Jacob Turner We greatly appreciate your 5-star review and the time you took to share your experience with Adam. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
5/5
GoogleWe have just sold a property through leaders tonbridge. A complicated sale for various reasons but the support we got from Sophie in particular, but also Adam, was excellent. The communication between them both and us, and the buyers was really helpful. Thank you for all your help and advice.
Dear Mary Payne Customer care is important to us so we really appreciate you taking the time to … More
5/5
GoogleMyself and my partner had a very calm and easy experience finding a house through Leaders. Molly was very informative, helpful and professional, and helped us through every step of the process. Thank you!
Dear Lia Cox Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
Googlewe have a very good experience with the service with Leaders, especially thanks to Molly, very calm, penitence and fast response. the whole journey was brilliant and smooth. thank you
Dear Marcos Orlando Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleWould highly recommend Leaders, and a massive thank you to Amelia in the Tonbridge office for being so helpful and keeping us up to date with properties and taking us step by step through the lettings process.
Dear Elizabeth, Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleFantastic follow up and very good service, prompt replies, much appreciated! Thank you so much for Molly’s great help, highly recommended!
Dear Carol Wong We greatly appreciate your 5-star review and the time you took to share your experience with Molly. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
5/5
GoogleAdam helped us a lot and always accessible. Thank you very much Adam
Dear Yasushi Tanaka We greatly appreciate your 5-star review and the time you took to share your experience with Adam. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
5/5
GoogleThe names says it all "Leaders", the one way stop to our apartment solution. The past 3 weeks had been really tough and exhausting for us - hovering here and other places and agents, finding an apartment. It's unless we found 'Molly' an enthusiastic and warming members in leaders team. She helped us to find and view couple of properties when she heard our part of the story. It's nearly been a week where she helped to finalize the one in Tonbridge, Kent. Referencing, documentation formalities, signing of an agreement were made ease, simple and short. It's day 6th with leaders and we got ours. I am indebted and would be always obliged for the concern and support that LEADERS have shown to us. You are and will always be the LEADERS. Love you all. Warm regards & best wishes Ranjeet - Sumnima Basnet
Dear Ranjeet Raj Basnet Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleI had a great experience with leaders! Was helped by Molly Jewell the whole time and she was very supportive and was always available if we needed any thing or had any troubles. Amazing work!
Dear Ben Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleMea I want to gave thanks to her she is so helpful
Dear Itai Maradza! Thanks for the amazing review and star rating! All the best, Customer Care Team
4/5
GoogleVery helpful and responsive. Felt comfortable to seek guidance from her.
Dear Biggie Katongo, Thank you for your 4-star review! We're delighted to hear that you had a positive experience with us. If there's anything specific we can do to make your next visit even better, please let us know. Your feedback is invaluable as we strive for excellence. Kind regards, Customer Care Team
5/5
GoogleMy grateful thanks to Joe McPherson for rectifying numerous mistakes made by Leaders' admin staff. I hope Leaders appreciate Joe's superior professionalism and great communication skills - I know I do!
Dear Rowland Burley Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleFinding our flat I had the pleasure of working with both Amelia and Tilly out of the Tonbridge office. They were both so helpful and professional the whole time. My family was moving from Wales (with a newborn and a cat) and they were understandably flexible when it came to arrival times as we were driving and couldn't predict how many stops we might have to take. The only fault I can give Leaders (not the Tonbridge office) is that the admin team that deals with the contracts and tenancy agreements weren't responsive at all. My wife's name was (and still is) mis-spelled on the tenancy agreement despite 3 attempts to have it corrected. In those three attempts, we never once got an email or call back. So... prepare to be frustrated with the contract part of the letting experience if there are any items that need modification. Once again, this isn't under the Tonbridge's office control, which is why I still gave 5-stars since this relates just to this office - but you'll need to interact with this affice if you're buying, selling, or letting.
Dear Corith, Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
1/5
GoogleLeaders have managed two of my properties in Tonbridge for just over a year. While the service started in a satisfactory way, the last four months have been beyond awful. From requesting £1600 upfront for a painting job that then didn’t get organised for months, to not dealing with a broken shower door or leaks in the flat, I’ve been left completely shocked at how long they are willing to leave me with NO service. Not only have they continued to take the management fee each month, but they’ve also taken some fees twice - only rectified when I’ve gone through and checked my statements. Think twice before you employ Leaders to manage your properties - you are likely to end up doing most of the work yourself and it will cost you.
Dear Jess Powell, We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance. Kind regards, Customer Care Team
5/5
GoogleThanks to Molly it was very helpfull and kind with all we need trough the process!
Dear Ionut Lupulescu Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleHello leaders Such a great team and friendly atmosphere always helpful and prompt on email and phone replies with answered questions Fiona is the first on my list of top staff always so friendly and helpful and a pleasure to deal with Closely followed by Steve and joe Hope your all well Kind regards Matt
Hi Matt, we are so happy to read such a great review about the team at Leaders Tonbridge! We are so pleased to read that you have received the great service that we strive to deliver and that Fiona, Steve and Joe have all been so helpful throughout your experience. We will ensure your comments are passed onto the team. Thank you for taking the time to leave us your review. Kind Regards, Leaders
5/5
GoogleI recently started renting a property via Leaders and the whole process was handled by Tillie. Tillie was brilliant from end-to-end and got us into the property about 2 weeks after we viewed it. The whole experience was great and I can't sing her praises high enough
Dear Charles Scott-wilds, Thank you for taking the time to review your recent experience you have had with our team at Leaders Estate Agents Tonbridge. We're so happy you had a positive experience with us. Don't hesitate to be in touch if you require anything further. Kind regards Customer Care Team
5/5
Google5 stars are not enough to rate excellent services we received from Giles and Rebecca at Leaders Tonbridge whilst buying our house recently. Very professional, friendly and responsive to any any enquiry we had. Special thank you to Giles for his excellent negotiation skills! Highly recommend them.
Dear Ekaterina Thank you for the great review of the excellent service you received from Giles and Rebecca at our Leaders Estate Agents Tonbridge team. It’s fantastic to hear your positive comments and appreciate your feedback. We hope we can be of service again in future. Kind regards Customer Care Team
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Leaders Lettings's Tonbridge office has 290 reviews across 1 platform: 290 on Google.
Leaders Lettings Tonbridge is rated 4.8 out of 5 across all 290 reviews, and 4.8 out of 5 on Google from 290 reviews.
Leaders Lettings Tonbridge, 133, High Street, Tonbridge, TN9 1DH.
