Trusted Agent profile · Tonbridge
★★★★★
197 reviews across 2 platforms
146 High Street, Tonbridge, TN9 1BB
Freeman Forman's office in Tonbridge, at 146 High Street, is rated 4.5 out of 5 across 197 reviews on two platforms, including 159 Google reviews rated 4.9. It won Trusted Agent in The Trusted Agent 2026 awards, one of two awards Freeman Forman won in 2026.
The Trusted Agent 2026 results for Freeman Forman, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Tonbridge office, from every platform, shown as written. First names only.
5/5
GoogleSold our flat with Freeman Foreman. Matt was great throughout the whole process. Super responsive and professional. Highly recommend! :)
Thank you for your superb 5* review and recommendation. Best wishes, Lucy, Customer Relations.
5/5
GoogleFrom the first day of engaging Freeman Forman to sell my property I had fantastic service from the whole Freeman Forman Team and this was maintained throughout. I would highly recommend them to anyone looking to sell their property in Tonbridge and surrounding areas.
Thank you for taking the time to leave us this great 5* review and recommendation. Kind regards, Lucy, Customer Relations.
5/5
TrustpilotBrilliant from start to finish
Brilliant from start to finish! Always excellent communication, and we felt they were representing us as the sellers. All staff were helpful , but Fiona, Hector and Rosie deserve a special mention.
1/5
GoogleBooked in two viewings, had stream of emails confirming them. Called on way to let them know we would be 5 minutes late. Turns out they had booked it on for a week later. No reason why, complaints on phone not dealt with. Told would come back to us after finding out what happened, heard nothing about this. Managed to book in an emergency viewing later in the day, they still turned up 15 minutes late. We were told by the seller that this had also happened before. If you are selling with them good luck. If you are booking viewings with them make sure you pin them down on dates. Overall a nightmare to deal with.
Hi James, I am sorry to read you have not had the experience you expected with regard to booking viewings. If you would like to, please provide us with further feedback so we can look into this for you. Please contact us at review@countrywide.co.uk, best wishes, Emma.
5/5
GoogleDealing with John and the team at FF has been brilliant throughout. The service is great, I was kept informed the whole way through and had no issues. Recommend using them for sure.
Hi Mark, thank you for this wonderful 5 star review for John and the team at Freeman Forman in Tonbridge! It is great to see you received excellent service and had no issues throughout the process. Thank you for the recommendation. Kind regards, Maryjane.
5/5
GoogleJohn first came into our lives about a 18 months ago when we were preparing to sell our Victorian house in Tonbridge. We had more or less decided upon an agent and a selling price when John shoed initiative and approached us unsolicited to persuade us to give him a 2 week pre trial with him before going ahead with our plans. We were very sceptical as John indicated that he would achieve a much higher asking price than any of the other local agents have given us but he has a very engaging personality and we decided to give him a go. He proposed a different approach from the others, marketing to a London audience and offering an open house. Two weeks later, true to his word we had a house full of potential buyers and 3 (yes 3!!!!) offers of FULL asking price on the same day. Some 80 thousand pounds higher than any agent had suggested!!!!!! We were flabbergasted and obviously delighted. He advised us which offer to accept and steered us and the buyer all through the conveyancing which went smoothly right through to completion. Not only did he apply himself to our needs but he went over and beyond helping the buyer locate to Kent from London with advice with local schools, services etc and made the whole experience as stress free as possible for both sides. A true feat when you consider that during this whole time my husband and I were based abroad and had to rely on John's constant communication and assistance when needed. I really cannot recommend him or his agency high enough. Michelle Kirk
Good morning Michelle, Thank you for this amazing review! We are so happy to see you had the best customer service with us which is something we always aim to provide. We will ensure John gets this amazing feedback. Many thanks again.
5/5
GoogleThe service at by Vicky at Freeman Forman has been excellent. Due to a relocation from the South West we were under severe time constraints. Vicky worked out appointment times so we weren't rushed and was able to dedicate her time to assisting us find the right house. She kept us fully up to date with proceedings even though we weren't in the area and she made our transition very easy. We would definitely recommend buying a house via Freeman Forman.
Thank you Andy for your amazing review of the service you received from Vicky and the team at Freeman Forman in Tonbridge. It is wonderful to read that Vicky was able to dedicate the time to making sure you found the right house and that she kept you fully up to date on the progress even while you weren't in the area. Thank you for your brilliant 5* review and recommendation and best of luck settling into you new home. Kind regards, Scott.
5/5
GoogleI am currently in the process of selling and buying a house through Freeman Forman. So far I cannot praise their service enough! Throughout the transaction I have felt valued, the team is lovely to deal with (Andrea, Vickie, Rob and John), always friendly and professional and responsive. Even when things didn't work out on the first house we tried to buy, they found us something even better and really worked hard to secure a deal for us. When we put our property on the market, we had a meeting in the comfort of our home to agree and discuss everything. Their professional photographer is also superb, his photos are definitely better than the average brochure you see flying about. I am very happy so far and can highly recommend Freeman Foreman for buying or selling your home.
Thank you Annemarie for this great 5* review about our Freeman Forman branch in Tonbridge. It is pleasing to read that you felt all the team were lovely, also always friendly and professional. I am very pleased that you managed to see the benefit of the professional photography and that you would highly recommend us to anyone looking to buy or sell. Kind regards, Scott.
1/5
GoogleWorst ever brokers. Booked an appointment to see a property and came all the way 100 miles from London and the agent didn’t show up. Be careful of buying from someone who can’t make their commitment to show the property.
Hi, We are really disappointed to see this review and as you can see from our other Google reviews and overall score, we take customer service very seriously. I have looked into your feedback and I believe that it is only fair to clarify the situation because this review is highly misleading. You booked a viewing on one of our properties and were aware that we had four other parties attending at the same time. In the morning you called the office to say that you will struggle to make the viewing time and that you will need to reschedule for later that day. We said to you that unfortunately we would not be able to accommodate a later appointment that day but you still decided to travel down clearly knowing this. We showed all other parties at the time booked and left the property 45 minutes after your viewing time with no sign of you at the property. The house did sell to someone who viewed that day and I am sorry you are disappointed, but the branch are not at fault and subsequently have offered you their assistance to find and offer alternatives for a different day or for you to attend on time.
5/5
GoogleWe recently purchased a house through Freeman Forman and the process was managed beautifully by Jessica; she did an excellent job and kept on top of the sale/purchase and made sure that everything happened at the appropriate time by chasing and cajoling various solicitors as and when needed. Good job Jess, thanks for your help.
Thank you for taking the time to leave us this amazing 5* review. Kind regards Lucy, Customer Relations.
5/5
GoogleThanks Freeman Forman for a great service, and Millie for helping us get over the line!
Many thanks Jordan for your amazing 5* review. Best wishes, Lucy, Customer Relations.
5/5
TrustpilotHector went over and above inorder to…
Hector went over and above inorder to help me both sell and purchase a property. Very professional. I would have no hesitation in recommending Hector and Freeman Forman to any future purchasers/sellers.
5/5
GoogleWe had a really Positive experience with Freeman Foreman. Matthew Wright was absolutely amazing making the process really smooth and easy. He had been super active from start to end making sure things are rolling in …
5/5
GoogleVery helpful and professional team, and the whole buy sell process was done smoothly!
Thank you for your terrific 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleFirst class. Professional, efficient, supportive, experienced. Highly recommend. Provide a top class service.
Thank you Emma for your terrific 5* review and for your complimentary comments. Many thanks for your kind recommendation. Best wishes, Lucy, Customer Relations.
5/5
GoogleJohn and his team were fantastic throughout our search and sale. They were responsive, professional and kept us up to date throught the process. Thank you.
Hi Sara, Thank you for taking the time to write this fantastic 5* review for John and the team at Freeman Forman in Tonbridge. It is great to hear that the process for you was professional and straightforward. Kind regards, Maryjane
1/5
TrustpilotCondescending
Condescending, when viewing a property the viewing starts with "the slots are 15 minutes" felt like we were looked upon like we were wasting their time
5/5
TrustpilotBrilliant Tonbridge branch
Freeman Forman Tonbridge were exceptionally good at progressing the sale of our house. The buyer's solicitor was very unprofessional and Freeman Forman managed them brilliantly. They communicated well and were patient and reassuring throughout a really stressful time! We were really pleased with the service, and would definitely recommend them.
5/5
GoogleAmazing experience with Freeman Forman on the sale of my property. Agents always really helpful from start all the way through to completion. Would recommend and would use them again in the future.
Thank you for taking the time to share your experience and for your excellent 5* review and recommendation! Kind regards, Lucy, Customer Relations.
5/5
GoogleFantastic experience buying a house recently with Megan. Kept well informed in every step of the process and everything was explained clearly to me, especially as I was a first time buyer.
Thank you for taking the time to leave us this amazing 5* review. Kind regards Lucy, Customer Relations.
5/5
GoogleI had a really positive experience working with Freeman Forman and Matt Wright. Matt was really helpful and kept the case moving super quickly - he definitely went above and beyond!
1/5
GoogleUseless company They were long with the EPC They had rubbish communication. Esp the Tonbridge branch The company is ment to help sell the house and quite frankly we found that we were doing more of the work, then what the company "agreed". If you live in Kent i would definitely NOT recommend if you wish to advertise your house to a larger market.
Hi Sach, Thank you for taking the time to leave your comments. From a search of our systems I have been unable to locate you on our systems. Please can you contact us via review@countrywide.co.uk. so we can understand your comment further. Kind regards, Scott
5/5
GoogleVery polite, professional and accommodating in all my dealing with Millie & Megan. Communication is key in buying a new property and they both kept me updated continually
Thank you for taking the time to leave us this tremendous 5* review. Kind regards, Lucy, Customer Relations.
5/5
GoogleWe were delighted in achieving a higher sale price than expected for our house and the relatively short timescale for Freeman Forman to find us a buyer. The sales brochure describing our house included professionally taken photographs and an excellent description. We were kept informed of progress right through the sale process by the very attentive and professional staff. Really pleased to recommend Freeman Forman.
Thank you for the great 5* review and recommendation. The Freeman Forman team in Tonbridge are passionate about estate agency and work hard to ensure that each and every customer is supported throughout the entire sales process. It's great to see that you were able to benefit from their excellent service. Kind regards, Sarah.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Freeman Forman's Tonbridge office has 197 reviews across two platforms: 159 on Google, 38 on Trustpilot (across the whole business).
Freeman Forman Tonbridge is rated 4.5 out of 5 across all 197 reviews, and 4.9 out of 5 on Google from 159 reviews.
Yes. In The Trusted Agent 2026 awards: Freeman Forman, Tonbridge won Trusted Agent; Freeman Forman, Robertsbridge won Trusted Agent.
Freeman Forman Tonbridge, 146 High Street, Tonbridge, TN9 1BB.
