Every review we hold for the Tonbridge office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleFreeman and Forman were excellent in helping us to secure the purchase of our property. They made every effort to ensure that the sale progressed as smoothly as possible and were always communicative. They liaised between ourselves and the seller tactfully, efficiently and with good humour, to resolve our questions at a critical time in the buying process. We would highly recommend Freeman and Forman.
Benjamin · 17 June 2018
Agent replied · 15 June 2024
Thank you so much for this wonderful 5* review and recommendation. The team at Freeman Forman in Tonbridge strive to deliver a personal and straightforward service to all customers, I am happy to read that the team were able to deliver an exceptional service to you. Best wishes, Sarah
★★★★★ 5/5
GoogleCan recommend in particular Vicky and Andrea were most hopeful and proactive.
Thomas · 16 June 2020
Agent replied · 15 June 2024
Good afternoon Thomas,
Thank you for taking the time to leave this feedback, we take all comments seriously and this has been passed on to the Regional Performance Director to discuss with the branch to see how they can improve for the future. If you would like to go through this in more detail at all, please do email me at review@countrywide.co.uk
Kind regards, Lucy.
★★★★★ 5/5
GoogleFreeman Foreman Tonbridge are a well-managed estate agents with knowledgeable, hardworking and friendly staff. If your selling your property and you want a professional service, I would recommend Freeman Foreman. Being able to telephone and immediately speak with a helpful member of staff, makes a huge difference when navigating the stressful world of property buying and selling. Well worth the commission and highly recommended.
AlastairM · 17 June 2018
Agent replied · 15 June 2024
Hi, Alastair
Thank you so much for leaving this review and thank you for the recommendation! It's always great when the staff make everything run smoothly and it sounds like that is just what happened. I am sure if you have any more buying or selling in the future you know who to get in touch with!
Kind regards, Chris
★★★★★ 5/5
GoogleAmazing experience with Freeman Forman on the sale of my property. Agents always really helpful from start all the way through to completion. Would recommend and would use them again in the future.
Cara · 19 October 2023
Agent replied · 15 June 2024
Thank you for taking the time to share your experience and for your excellent 5* review and recommendation! Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleVery friendly and helpful team. They always made time to talk through any queries and questions we had, and supported us even after completion had taken place, going above and beyond to help us tie up loose ends after we had sold our property. Would absolutely use them again.
Very reasonable price too.
Abbey · 16 June 2021
Agent replied · 15 June 2024
Thank you for your brilliant 5* review. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleWe received a 5 star service from the John, Vicky and Andrea at Tonbridge. Most importantly they made our move happen, but more to the point they went the extra mile. They recognised that we really wanted just this house, and despite problems they stuck with us, juggling competing demands and difficulties until it all came together. Seriously good service!
Sally · 17 June 2018
Agent replied · 15 June 2024
Thank you Sally for your excellent review of the 5 star service you received from our dedicated Freeman Forman team in Tonbridge. It is brilliant to read that they went the extra mile and overcame difficulties. Best wishes, Emma.
★★★★★ 5/5
GoogleVery professional, efficient friendly agent that has stood by us through all the ups and downs of selling a property.
John · 16 April 2024
Agent replied · 15 June 2024
Thank you for your brilliant 5* review. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleJess had great communication throughout, and went above and beyond to check in and support us throughout the purchase of the property. The team also gave advice on the sale of our property when our estate agent let us down. Would definitely recommend.
Hari · 16 June 2022
Agent replied · 15 June 2024
Thank you for your thoughtful 5* review and recommendation! I will make sure your kind words
are passed on to the local team. Best wishes, Lucy, Customer Relations.
★★★★★ 1/5
TrustpilotComplete disregard for people trying to…
Complete disregard for people trying to buy a home. Never reply to emails even when I contacted another branch to avoid talking to a specific sales agent as we was not getting any response from “Jena” I asked to speak to a new agent as the lack of response from them resulted us in losing the home we wanted I couldn’t be more disappointed in this company. My mortgage broker never got reply’s totally unprofessional was his words. Good luck to anyone who has to deal with them.
Sian · 28 August 2021
★★★★★ 5/5
TrustpilotUnbelievable staff
Where do I start. This well established estate agent. Have gone above and beyond.
Denis · 9 September 2025
★★★★★ 5/5
GoogleJess Ehrler looked after us and she was absolutely brilliant. She was very responsive, helpful & kept our best interests at heart. We're really glad that we were able to use them and would go back in the future. Thanks a lot Jess for all your help. Dan & Chloe
Dan · 16 April 2024
★★★★★ 5/5
TrustpilotSold within 2 weeks!
We were absolutely thrilled with the service that Freeman Forman provided. They were so helpful and they did everything they could to get our house sold as soon as possible!
Happy · 16 February 2025
★★★★★ 1/5
TrustpilotAbsolutely Shocking never again
Absolutely Shocking. Me and one of my friends rented a house through them a year ago! We used the uckfield branch and I can honestly say they were awful. After we both left the house it had taken them 3 months to give us our deposit back. They didn’t answer our phone calls or emails until we told them we had a letter to take them to court. Funnily enough we then got our money! I must say Janine Spofforth for a lettings manager you are awful at your job. We also felt we were taken advantage of as we are young and it was our first house. I will never use them again. Lesson learnt
Mollie · 8 June 2020
★★★★★ 1/5
TrustpilotAwful
Freeman foreman’s Uckfield branch is absolutely awful I do not recommend using it!! They never reply to emails or they tell you a load of lies!! It took me 3 months after leaving a property to get my deposit back and I only got it back because I mentioned taking them to court! They told me so many lies like I’ll have it in 14 hours, I’ll have it In a week, I should have already had it and the best one it was put in the wrong account and they will have it to me in an hour!! They were so awful and just never replied to emails and just kept telling me lies. I feel that because I am young and it was my first property they really took advantage of me. I am telling am my friends and family to NEVER use this branch if I could leave minus 5 stars I would!!! As they don’t even deserve one star
Lucy · 8 June 2020
★★★★★ 1/5
TrustpilotMisrepresentation of Fact
Freeman forman listed my late Mother's property upon their website and displayed it in their window as "Sold". In fact the sale had nothing to do with them, it was successfully negotiated by another local agent. All requests to remove this were ignored despite phone calls, an email and a visit to their office. This was clearly a misrepresentation by Freeman Forman.
Tim · 23 March 2023
★★★★★ 5/5
GoogleFreeman and Forman were excellent in helping us to sell our home. Vicky did all she could to make the sale as stress free for us as possible, keeping us up to date with progress all the time.
We would have no hesitation with recommending Freeman and Forman to friends and family.
Jenny · 17 June 2018
Agent replied · 15 June 2024
Wonderful to read Jenny that you received 5* service from Vicky and the team at Freeman Forman in Tonbridge. It is always great to read that our dedicated and committed team were able to make the experience as stress free as possible for you and kept you up to date with the progress of your sale at all time. Thank you for your fantastic review and also so your kind recommendation, Scott.
★★★★★ 5/5
GoogleFrom my first conversation with Arnaud about selling my property, I had a good contact with Freeman Forman. They kept me up-to-date and were efficient and productive. I would recommend them.PositiveResponsiveness, Quality, Professionalism, Value
Margaret · 26 August 2022
Agent replied · 15 June 2024
Thank you for your glowing 5* review and recommendation. Kind regards, Lucy, Customer Relations.
★★★★★ 1/5
TrustpilotHawkhurst Freeman Forman
From the very start, this estate agent overpromised and underdelivered.
L · 9 August 2025
★★★★★ 5/5
GoogleVery happy with the service from Arnaud and Ashley at Freeman Forman, did what they said they would on time. Good advice no problems. I accepted an offer above asking price within a week.
Adrian · 16 June 2022
Agent replied · 15 June 2024
Thank you for your thoughtful 5* review! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleVery happy with the service from Arnaud and Matt at Freeman Forman, did what they said they would on time. They are a professional, conscientious and dedicated team. The communication was excellent!
XUAN · 16 June 2022
Agent replied · 15 June 2024
Thank you for your superb 5* review. Best wishes, Lucy, Customer Relations.
★★★★★ 4/5
TrustpilotWe had to wait a lot longer than…
We had to wait a lot longer than expected to be able to move in to our property. But the agents have been overall very polite and helpful. Daniel (I believe is the manager) replies to all emails and is always quick to help to resolve problems, so all necessary maintenance is carried out promptly. In my experience I would definitely recommend the Eastbourne branch of Freeman Foreman.
Colin · 6 April 2021
★★★★★ 5/5
GoogleThe Freemen Forman office were very good. Sean Mizon helped us with our mortgage. We didn't buy through Freeman Forman in the end but Vicky & Andrea could not do enough for us. A good experience compared to others.
Sarah · 17 June 2018
Agent replied · 15 June 2024
Hi, Sarah.
Thanks for the 5* review. I'm glad that the team did such a good job with your mortgage and I wish you all the best in your new home.
Kind regards, Chris
★★★★★ 5/5
GoogleExcellent service. Great communication from the staff with frequent updates.Very proactive. Highly recommend this team.
Sally · 16 April 2023
Agent replied · 15 June 2024
Many thanks for the fantastic recommendation and 5* review. Kind regards, Lucy, Customer Relations.
★★★★★ 4/5
TrustpilotWe bought the property through them
We bought the property through them, appreciate there help and communication, although could be a bit more faster in replying.
Isabella · 11 October 2024
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
