Trusted Agent profile · Tonbridge

Freeman Forman Tonbridge reviews

★★★★★ Excellent

197 reviews across 2 platforms

146 High Street, Tonbridge, TN9 1BB

Freeman Forman's office in Tonbridge, at 146 High Street, is rated 4.5 out of 5 across 197 reviews on two platforms, including 159 Google reviews rated 4.9. It won Trusted Agent in The Trusted Agent 2026 awards, one of two awards Freeman Forman won in 2026.

Google logo

4.9 / 5

159

Reviews on Google

This office

Trustpilot logo

38

Reviews on Trustpilot

Business-wide

Reviews may appear on more than one platform.

Awards

The Trusted Agent 2026 results for Freeman Forman, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Reviews

Every review we hold for the Tonbridge office, from every platform, shown as written. First names only.

5/5

Google

We were shown our property by Jess who has been super friendly and helpful whenever we have met. Our purchase was overseen by Matt who has been very helpful and communicative throughout, always replies promptly and has continued to support with queries even after purchase has been completed. The process has been quick and smooth from start to finish.

Emily · 16 April 2024

Agent replied · 15 June 2024

Thank you for taking the time to leave us your 5* review! I will make sure your comments reach our local team and Regional director. Kind regards, Lucy, Customer Relations.

5/5

Google

Big thank you to Charlie and the team at Freeman Forman, Tonbridge for persevering with patience and determination to get my house sale over the line after considerable delays. Great service guys, much appreciated...

Mr · 16 June 2022

Agent replied · 15 June 2024

Many thanks for your outstanding comments and 5* review. Best wishes, Lucy, Customer Relations.

5/5

Google

Jess has been absolutely amazing from start to finish. She has helped me so much with my purchase and I can not recommend her enough.

Morgan · 16 April 2023

Agent replied · 15 June 2024

Thank you for your 5* review and taking the time to recognise our local team with your comments! Best wishes, Scott @Customer Care

5/5

Google

Very friendly and helpful staff. Special thanks to Millie

Anne · 16 April 2024

Agent replied · 15 June 2024

Many thanks for your fantastic 5* review. Best wishes, Lucy, Customer Relations.

1/5

Google

Avoid using freeman Forman. They hindered my property sale, the agents are rude both on phone and email. They pressure you into decisions based on their vested interests. They have little knowledge of regulations for supposed experts and fall apart at the seams if the sale is anything less than straight forward. After completing you receive an automated ‘how was your experience’ email. If you try to reply with a negative score this doesn’t register and the page crashes. If you try to select 9 or 10 conveniently this then works. No surprise therefore that they get good ratings online if they are select about those they allow to be submitted!NegativeResponsiveness, Quality, Professionalism, Value

Gavin · 16 June 2022

Agent replied · 15 June 2024

Hi Gavin, Thanks for your feedback which we appreciate. We believe it’s only fair to point out to you that Freeman Forman Tonbridge secured a buyer on your property within a week of marketing and at the full asking price. We have kept detailed records of the transaction and the delay looks to have been created during the legal part of the transaction which the estate agent hasn’t any control over. We do our best to support our clients all the way through to completion and make sure that all parties remain updated throughout the process but all legal delays are unfortunately out of our hands. We will be more than happy to discuss this further and advise you where the legal delays have occurred if you need further clarification, please forward any queries to review@countrywide.co.uk and we will endeavour to help you further and put you in the right direction for you to understand why the legal part took longer than usual.

5/5

Google

Our experience of their service was as a buyer purchasing a house on their books. Even though they were representatives of the other party not us, the fact that they were so engaging, communicative and professional made sure that when bumps in the road appeared during the conveyance process we always felt like somebody was in control of resolving it and as a result all parties stayed the course. It's one thing marketing a house well (which they did and closed the deal with us days after it was first advertised) but their sticking with the process so dilligently and managing all parties so well tells an even more important story. Special shout-outs to Arnaud and Andrea who are both absolute rockstars!PositiveResponsiveness, Professionalism

Ryan · 16 June 2022

Agent replied · 15 June 2024

Thank you for taking the time to leave us this amazing 5* review. Kind regards Lucy, Customer Relations.

5/5

Google

A big thank you to all at Freeman Forman. My house sold in one day, following an afternoon of viewings. I found the team to be highly professional throughout. It was a particularly difficult period with buyers and sellers trying to complete before the stamp duty hike. The team did nothing but push on my behalf, and follow up every aspect of my sale and purchase on a daily basis, taking a lot of stress off of me. I would highly recommend Freeman Forman.

Amanda · 16 June 2022

Agent replied · 15 June 2024

Hey Amanda, thank you for your fantastic 5* review and for recommending us. We really do appreciate your kind words. Best wishes, Graham, Customer Relations.

5/5

Google

We experienced excellent & seamless service. Specially great follow up & coordination by Jessica to ensure smooth flow of process. Kudos to the entire team of Freeman Forman. Thank you so much.

Jayaprasad · 16 April 2025

Agent replied · 25 August 2024

Hi Jayaprasad Nair, thank you for sharing your positive experience with us. We are delighted to hear that Jessica provided you with excellent service and made the process smooth for you. We appreciate your kind words and will pass on your feedback to the entire team. Kind regards, Lucy, Customer Relations.

5/5

Google

I am really pleased to give a five * review to Freeman Foreman at the Tonbridge Office . They have been absolutely outstanding and very professional. Megan worked really hard to help get our property to exchange and completion. I would be happy to recommend them to anyone looking for an estate agent .

June · 16 April 2024

Agent replied · 15 June 2024

Wonderful to read your 5* review and thank you for taking the time to leave our local team such brilliant comments! - Kind Regards, Scott @ Customer Care

5/5

Google

I am so very grateful to Arnaud and his professional team at Freeman Forman in Tonbridge. I received a fantastic service from start to finish starting with Arnaud visiting my home. A special mention goes out to Ashley, the Branch Manager who provided an outstanding professional yet human kind service. I highly recommend this super hardworking and dedicated team who kept me up to date at all times. Thank you very much.PositiveResponsiveness, Quality, Professionalism, Value

Julie · 26 August 2022

Agent replied · 15 June 2024

Thank you for your superb 5* review and recommendation. Best wishes, Lucy, Customer Relations.

5/5

Google

Freeman Forman have been great with helping me find my first home. Despite finally buying through a different agent, the help and information I was given leading up to this was invaluable - huge thanks to Rob and the team. Would highly recommend!

Alex · 17 June 2018

Agent replied · 15 June 2024

Thank you Alex for your wonderful and kind 5* review of Freeman Forman in Tonbridge. I am glad to read that you found the team helpful and the information you were given was invaluable. Kind regards, Scott

5/5

Google

Freeman Forman Tonbridge are far better than any other agents we came across during our search for a property to buy. Pro-active, friendly and impeccable service. Thank you so much for all your help finding a property and we will definitely be back in touch to sell our house in the future.

Jennifer · 16 April 2024

Agent replied · 15 June 2024

Thanks for the wonderful 5* review Jennifer! Best wishes, Lucy, Customer Relations.

5/5

Google

Good communication and did a great job of marketing our property. Matt was particularly helpful during the legal process of selling our house. Would recommend Freeman Forman.

Rachel · 16 June 2022

Agent replied · 15 June 2024

Many thanks for your marvellous 5* review and recommendation. Best wishes, Lucy, Customer Relations.

1/5

Trustpilot

The most awful experience with Freeman…

The most awful experience with Freeman Foreman. I had to spend thousands of pounds to renovate my property because of bad tenants and very poor management! I went through the courts to evict the tenants and ended with thousands of arrears that were not managed since 2020.

Meriam · 5 September 2025

5/5

Google

After getting a few valuations for our property we selected Freeman Forman in Tonbridge as our estate agent. Another agent had offered a lower commission rate but FF provided the best communication by far and instilled the most confidence in us that they could sell our property. We liked that they were a well established estate agent and part of Countrywide. Despite having a bit of a bumpy ride with buyers, FF acted professionally and efficiently throughout. Any query we had was dealt with immediately and they went above and beyond to secure our buyers and see us through to completion. Having experienced a few other Tonbridge based estate agents, I would recommend FF above all others.PositiveResponsiveness, Professionalism

Kirsty · 26 August 2021

Agent replied · 15 June 2024

Thank you for taking the time to leave us this great 5* review and recommendation. Kind regards Lucy, Customer Relations

5/5

Google

When we came to decide who we wanted to use to represent the sale of our home it was very clear that Freeman Forman had the best experience, cornered the market for the type of property we were selling and were incredibly welcoming. Throughout the very quick sale process we were beyond delighted by the help that the team offered. We worked closely with Vicky and Charlie who were communicative, hard working, diligent and patient with us. No task was too much trouble and they were a real pleasure to work with. Whilst juggling an immense workload they made us feel like a priority. I would recommend them without hesitation time and time again. I can't thank you all enough for your help.PositiveResponsiveness, Quality, Professionalism, Value

Alexandra · 26 August 2021

Agent replied · 15 June 2024

Thank you for the amazing 5* review and recommendation. Kind regards Lucy, Customer Relations

5/5

Google

Great service from Jess and the team, a massive help including for things outside their remit. Highly recommended

Dan · 16 April 2023

Agent replied · 15 June 2024

Thank you for your thoughtful 5* review and recommendation! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.

5/5

Google

We found Megan at Freeman Forman Tonbridge a pleasure to work with. Professional throughout, she was always responsive and acted quickly on matters that needed addressing.

Becky · 26 April 2025

Agent replied · 16 April 2026

Thank you for taking the time to leave a review! We're happy to hear that you had a positive experience with Megan and that she was able to address your needs promptly. We take great pride in providing top-notch customer service. We hope to work with you again in the future! Kind regards, Lucy, Customer Relations.

5/5

Google

Within 24 hours of my house going on-line, over a dozen people came to view it, and this was followed by several offers above the guide price, all expertly managed by the Tonbridge team. Right from the beginning, I have received excellent service, which has taken the stress out of putting my house on the market. The on-line details and superb photographs brought out the best of the property’s features. Professional and friendly, responses to queries were quick and helpful. I can’t recommend them highly enough.

P · 16 June 2021

Agent replied · 15 June 2024

Many thanks for your outstanding recommendation and 5* review. Best wishes, Lucy, Customer Relations.

5/5

Google

We chose Freeman Forman as they are a long established estate agents & part of countrywide which we felt would give us a good client base through which to sell our property. One of the most beneficial aspects of FF service is constant communication throughout, emails & calls were answered or returned efficiently & we had confidence that with their negotiating skills, a buyer would be found quickly. They know their market & we would definitely recommend FF to anyone wanting to sell in Tonbridge & the surrounding area.PositiveResponsiveness, Professionalism, Value

Liz · 16 June 2021

Agent replied · 15 June 2024

It’s really lovely to read another 5* review and recommendation. Many thanks, Lucy, Customer Relations.

5/5

Google

Jess, you have been amazing. On the ball and on the case, it seems nearly 24/7. I don’t have a bad word to say about the service you provided. Very much 5*. Well done Jess, you made it all happen with your charming manner and perseverance. Can’t thank you enough.

Barbara · 16 April 2024

Agent replied · 15 June 2024

Thank you for the fantastic 5* review and I would like to wish you the very best for the future. Kind regards, Lucy, Customer Relations.

5/5

Google

No one works harder than Jess from Freeman Foreman! She has been an absolute star, and have to thank her for all the effort she has put in to help me sell my house. I thoroughly recommend her and the whole team for their level of professionalism and commitment.

Faika · 16 April 2024

Agent replied · 15 June 2024

Thank you for your glowing 5* review and recommendation. Kind regards, Lucy, Customer Relations.

5/5

Google

Very impressed, a great team and always on hand to help. Made it all possible for us. Big thank you to you all, once again.

Jason · 16 April 2025

Agent replied · 24 October 2024

Many thanks Jason for the great 5* review and your kind words. Best wishes, Lucy, Customer Relations.

5/5

Trustpilot

Freeman foreman hawkhurst

Thanks to Tom at freeman foreman hawkhurst first class service very knowledgeable and helped my house purchase go through smoothly also thank the rest of the team for finding me My perfect property I would always recommend the hawkhurst team

Grant · 16 October 2023

Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.

Read Freeman Forman's Google reviews

Questions about Freeman Forman Tonbridge

Has Freeman Forman won any awards?

Yes. In The Trusted Agent 2026 awards: Freeman Forman, Tonbridge won Trusted Agent; Freeman Forman, Robertsbridge won Trusted Agent.

The Trusted Agent

Is this your office? Claim your page.