Trusted Agent profile · Thrapston

Sharman Quinney Thrapston reviews

3.6

★★★★★ Good

259 reviews across 2 platforms

16 High Street, Thrapston, NN14 4JH

Sharman Quinney's office in Thrapston, at 16 High Street, is rated 3.6 out of 5 across 259 reviews on two platforms, including 125 Google reviews rated 4.7.

Google logo

4.7 / 5

125

Reviews on Google

This office

Trustpilot logo

134

Reviews on Trustpilot

Business-wide

Reviews may appear on more than one platform.

Reviews

Every review we hold for the Thrapston office, from every platform, shown as written. First names only.

2/5

Google

Great guy really knew his stuff, came to the house to value it & put on the market, never heard from him again.............

Kevin · 16 April 2025

Agent replied · 22 October 2024

We are sorry to receive your review, if you would like to discuss your concerns further please call the branch on 01832 735589 or email the team at thrapston@sharmanquinney.co.uk

5/5

Google

Sharman Quinney have been absolutely fantastic estate agents. They have been very helpful and efficient with selling my property and the all of the people from the office are kind, friendly and do anything to help. Our agent Johnson from the Thrapston branch has been very supportive during the whole process and provides regular check ins and updates. Would definitely recommend you and use your services again. Thank you all very muchPositiveResponsiveness, Quality, Professionalism

Gabriella · 23 October 2021

Agent replied · 16 June 2024

Hello Gabriella, thank you for your kind words. We're delighted that we could help and that you're so happy with our service. All the best in your new home :)

1/5

Google

Totally un-ethical and in my opinion highly unprofessional Agent. I would not have given any stars but can't post without!! In my opinion steer well clear - do not even ask them to provide a market appraisal - if you do invite them in and then you decide not to use them but market through another agent they will bad mouth your property to anyone calling in to see what they have available if they mention that they are viewing/interested in your property. I looked to engage the Thrapston office to sell my house - didn't proceed with them despite them saying I could still market through them whilst I was in my cooling off period with the Agent I had selected, whilst this is true, it seems highly unethical/underhand! Now I find that anyone who goes into their office who mentions my house SQ are telling them my house is not worth the asking price - however this opinion of theirs seems to keep reducing - so far by more than 25K over the last few months. None of the other agents I have received a Market Appraisal from seems to share their opinion re the value funnily enough! They don't in my opinion act for the Vendor, just want a sale so they can get their fee at any cost. When we complained about their tactics to the office, they basically said it is a tough market and they will say whatever is required - the last person they bad mouthed my house to actually wants to buy my house - SQ have nothing in the same price range and therefore why would they even need to comment - this must be pure spite/sour grapes - very unprofessional. 24/07/2019 Re the response - No formal valuation was provided - although one client viewed having not been told what we wanted to market it for, they were asked what they would pay for it! We have never been issued with any offers from Sharman Quinney and I will therefore be contacting the local office for evidence to support this comment. Not sure who is writing the response but they clearly have not received correct factual details. If you want to provide me your contact details I will be happy to call you - as an ex agent myself I am aware that all offers have to be put forward this was not the case!.

Dawn · 17 June 2020

Agent replied · 16 June 2024

Good morning Dawn, thank you for your feedback. We're so sorry to hear that you have had a bad experience and we sincerely apologise if you feel you have not received the high level of service we pride ourselves on. I've investigated this situation and I understand that we valued your home and had an offer from a buyer that you did not accept. We provided honest advice as we always do but if you have any further queries please do not hesitate to contact us directly. Many thanks.

5/5

Google

We were buying from Sharman Quinney in Thrapston. They are without question the most helpful agents I have ever dealt with. Special mentions to Johnson and Rebecca 'Becky' for their help, support and genuinely going the 'extra mile'. For that, I will always be grateful.

Ben · 16 April 2024

Agent replied · 16 June 2024

Good morning Ben, thank you so much for taking the time to leave us a kind review. We really value our customers feedback so we're thrilled to hear that you received a 5 star service from our team. It has been our pleasure to assist you on your buying journey :)

5/5

Google

Mariella was very helpful with getting my house valued

Oliver · 17 June 2023

Agent replied · 16 June 2024

Thank you for your review Oliver :)

1/5

Trustpilot

Please avoid using Sharman Quinney…

Please avoid using Sharman Quinney under any circumstances. If I could have given no stars I would have, there is nothing good that can be said about this agency. It's honestly the worst agency I have ever come across and I've been in the industry myself for 14 years now. They cannot even carry out basic due diligence when advertising a property so be prepared to be misinformed. One property was advertised as both freehold and leasehold, when we phoned to check we were told it was freehold, but it turned out through our solicitor it did have a lease too. They also didn't know the seller was only selling with a limited title not a full one, something that again only came to light through our solicitor six months later, a complete waste of everyone's time that could have been avoided if Sharman Quinney could be bothered to get to know the sellers and the houses they are selling better. The property we eventually ended up buying was advertised as having allocated off road parking. When we phoned to check this we were told this was definitely correct. Common sense told us this didn't seem right as none of the properties there had parking and the space was no where near the house! It turned out this was not the case at all and there was no parking with the house. It no longer fitted our needs however as this all happen several weeks down the line, and we were due to be made homeless in a matter of weeks, we simple had no choice but to proceed. Sharman Quinney's response to this was 'we take the word of our sellers' so it seems they will believe anything you tell them as a seller, despite the fact common sense should have made any competent agent question the parking situation in this case. Sharman quinney are the only agency I know to get away with not carrying out basic due diligence. You will never be able to get hold of anyone at the branch, we had to phone another branch on many occasions to get them to contact the Shelford office for us, they don't reply to any phone calls or emails. They have a turn over of staff every few weeks, you are not told when someone is leaving nor introduced to someone new starting. The person starting will also have no clue what's going on with the sale so be prepared to constantly have to repeat yourself. They do not bother giving you any updates or chase a sale for you, complete laziness. They will be sitting on their personal mobile phones everytime you drive past. When we raised a complaint about their shortfallings and appalling service, we didn't get a single apology. How this agency is still running honestly baffles me, at the very least the Shelford branch should not be allowed to continue practicing.

Kersha · 24 January 2024

1/5

Google

Do not waste your time on this agency! They are one of the most lazy, unprofessional and uninformed agencies in the area. We leased a house through them, and gave them more than one opportunity to improve their service, but eventually got absolutely fed up and moved to another agency. The best decision we made, because after 4 months of no tenants with Sharman, the new agency found numerous interested parties and agreed a let within a week. Some of the issues we came across: They never call back, if you have a query. They coax you into management fees and refuse to accept solicitor drafted amendments. They are not proactively engaged in finding tenants, only sit back and wait, costing landlords months of no rent. They approve check out/deposit-release paperwork on a property when there is obvious damage. Thus, costing the landlord repair fees out of own pocket. The list goes on Honestly, I am not quite sure what they actually do apart from posting the house on Rightmove.

K · 18 June 2019

Agent replied · 16 June 2024

Hi Kristina, thank you for taking the time to leave us a review and we're sorry to hear that you've had a bad experience. I've been in contact with our Kettering branch who were marketing this property for you and have been advised that the property was delayed being advertised for a long period as it didn't meet the new EPC requirements. This meant work had to be done on the property and then a new EPC sorted before we could readvertise, we were acting here within the guidance of the law. We did have a lot of viewings but unfortunately no offers on your property. In regards to the deposit release, we emailed you to confirm that you were happy for us to release the full deposit to which you confirmed for us to do so. Again we're sorry to hear that you've had a bad experience, please contact us directly if you'd like us to look into anything further for you.

5/5

Google

Had 2 great viewings either Kerry Radforth. Unhurried and very helpful.

Gary · 19 July 2025

Agent replied · 10 August 2025

Hello Gary, Thank you for your wonderful 5* review! We're delighted to hear that you had two great viewings with Kerry Radforth and found the experience unhurried and helpful. We appreciate your feedback and look forward to assisting you again in the future. Best regards, Lucy, Customer Relations Team

5/5

Google

Mariella was very professional, understanding and helpful

Fabian · 17 June 2023

Agent replied · 16 June 2024

Thank you Fabian :)

5/5

Trustpilot

10/10 - above and beyond

I couldn't be happier with the service I received from Tawnee. Right from the start, she was really accommodating with the viewings and helped with the offer and negotiation stage.

Customer · 23 October 2025

4/5

Trustpilot

Fantastic viewing and support

Fantastic viewing and support from Rachael Gill at the Deeping branch. She was kind caring and sensitive with our situation and made the viewing easy. Highly recommend

Emma · 17 November 2025

5/5

Trustpilot

Impressed with the service so far

Had a few teething problems since moving into my new property but Fay Wilson has always been efficient at getting someone out to help me and follows up to make sure thing are sorted helpful friendly and professional thanks Fay

Jacqui · 15 January 2023

5/5

Google

Stress free purchase of a park home. many thanks Mariella

Steve · 17 June 2022

Agent replied · 16 June 2024

Thank you for leaving us your review Steve!

5/5

Google

Sharman Quinney the staff at the Thrapston office, were really helpful and supportive, especially as our first buyer pulled out of the sale. But S Q found us another buyer quickly and promptly. Mariella, Learned, James, and Johnson make a good team and a pleasure to work with, they keep their calm under stressful times. Gloria

Gloria · 17 June 2022

Agent replied · 16 June 2024

Thank you so much for leaving us your kind review Gloria, it was our pleasure to help

4/5

Google

Would highly recommend Sharman Quinney with selling your house, service was really friendly and the amount of time it took to get an offer for my home was really quick! Mariella in particular was very helpful, she kept me updated every step of the way and helped me to secure an offer for my home.

Olivia · 17 June 2022

Agent replied · 16 June 2024

Thank you so much for leaving us your review Olivia, we really appreciate your recommendation and were happy to help!

5/5

Google

I would highly recommend using Sharman Quinney Estate Agents in Thrapston! Johnson has made this long journey purchasing a property much easier for us! He’s kind, helpful and hard working! Thanks

Patrycja · 16 April 2024

Agent replied · 16 June 2024

Thank you for taking the time to give a kind review, we really appreciate your feedback.

5/5

Google

very helpful, everything fine

Alan · 16 April 2025

Agent replied · 16 April 2026

Thank you for taking the time to give a kind review, we really appreciate your feedback.

5/5

Google

The team at Sharman Quinney in Thrapston have been excellent. They have been professional throughout the process and couldn't have helped us more to sell our current home and buy our new home. Nothing has been too much trouble for them and they have kept us up to date throughout the process. Thank you, we really appreciate everything you have done.

Lisa · 17 June 2020

Agent replied · 16 June 2024

Good morning Lisa, thank you so much for taking the time to leave us a review. We really value our customers feedback so we are delighted to hear that you have received an excellent service from our team at Thrapston.

1/5

Trustpilot

Avoid this Company

Never, Never, Never give your details to this company. They will call, text and email you even when you have asked on repeated occasions to be removed from their database. They do not adhere to GDRP regulations which requires them to remove contact details from their database when requested to do so.

Privacy · 22 August 2024

1/5

Trustpilot

Incompetent!

Personally, I no longer rate this organisation and no longer use their services. However, I have had the unfortunate experience of Sharman Quinney Stamford, being part of a very stressful chain! After 5 months I had to stop the sale of my property. And the responsibility lies firmly with the management at their Stamford Office. They were unwilling to help in supporting the sale, with comments ‘stop chasing on xxxxxx as it’s taken up too much of our time’ . This negative behaviour has been demonstrated, throughout this very stressful process .Not only have they let me down, they have seriously let down their vendor and the purchaser of the property they were selling.Feedback to the leadership team at this organisation is ‘it’s very easy to sell a property in the current climate. But it takes skill and competence to get them over the line. Which you are clearly lacking’Lesson to self. If this organisation ever happens to be apart of my chain in future house sales. Sorry, you wont be buying my house!

Denise · 25 August 2022

5/5

Google

Mariella has shown me around a few properties this week and in my experience of viewing houses of late she was by far one the most professional and well informed estate agents I have dealt with. Her knowledge of the surrounding areas along with her unquestionable integrity has made this experience easy, simple and informative.PositiveResponsiveness, Professionalism

Calvin · 17 June 2021

Agent replied · 16 June 2024

Thank you for your kind words Calvin. We are so pleased to hear how happy you are with the service you received. Mariella is an asset to the team and we will happily pass your comments on :)

5/5

Trustpilot

Can not fault the team at peterborough…

Can not fault the team at peterborough especially Amber max and Joe, any problems we had they was happy to help, we had a few bumps before moving into the property but the team at peterborough was very helpful and happy to help!!

SHEENA · 1 October 2020

5/5

Google

Sharman Quinney have been incredibly helpful in helping us arrange our mortgage. Purchasing our first home was a daunting task, but Samuel Roy has supported us every step of the way with expert knowledge and advice. I highly recommend!

Luke · 17 June 2023

Agent replied · 16 June 2024

Good morning Luke, thank you for taking the time to leave us a kind review. We really value our customers feedback so we're thrilled to hear that you'd recommend Samuel - he's a real asset to our team!

1/5

Trustpilot

DO NOT USE THESE ESTATE AGENTS

If I could give no stars I would. I am a first time buyer who has a mortgage in principle and a deposit ready, which I got through an independent mortgage broker. I had a found a property and put in my first ever offer which should be an exciting time instead I was told I needed to meet their mortgage broker to do checks before going ahead with the offer. However this is not legal! Be warned, they are bullies and try and use your lack of knowledge to make you do things that are not required. I rang my mortgage broker who rang them to inform them that checks had already be complete so this was not needed. They then did put my offer forward however I got a phone call to say it was rejected on the grounds I had not gone with their mortgage broker and the vendor wanted that security. I then explained that I have a mortgage in principle so checks have been complete if I do another check it can effect my credit so why would I do another one. I then upped my offer, I waited 4 days to hear back. I chased and ended up arguing with Rowena saying that they are bullying me into something I don't need to do and trying to make out that its something I have to do. I got an answer in the end saying my offer had been rejected as the vendor wanted the full asking price. So why wasn't I told this when the first offer was rejected? Do not use Sharman Quinney they are awful greedy people wanting bonuses for the house sale and for the mortgage.

Sophie · 21 July 2022

Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.

Read Sharman Quinney's Google reviews

Questions about Sharman Quinney Thrapston

How many reviews does Sharman Quinney Thrapston have?

Sharman Quinney's Thrapston office has 259 reviews across two platforms: 125 on Google, 134 on Trustpilot (across the whole business).

What is Sharman Quinney Thrapston's rating?

Sharman Quinney Thrapston is rated 3.6 out of 5 across all 259 reviews, and 4.7 out of 5 on Google from 125 reviews.

Where is Sharman Quinney's Thrapston office?

Sharman Quinney Thrapston, 16 High Street, Thrapston, NN14 4JH.

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