Every review we hold for the Thornton Heath office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleStreets Ahead are brilliant
They were very professional with great communication
Sam was my agent and I couldn’t have asked for better
Sam was helpful and went above and beyond any other agent/agency I’ve dealt with before
I highly recommend Streets Ahead
Can’t thank them enough for everything they did
Thanks Carol
Chris · 8 November 2025
Agent replied · 12 November 2025
Dear Chris,
Thank you so much for your wonderful review! We’re delighted to hear that you had such a positive experience with Streets Ahead. Sam and the rest of the team will be thrilled to know their hard work and communication made such a difference. We truly appreciate your recommendation and are so pleased we could help every step of the way.
Kind regards,
Zoe
Streets Ahead
★★★★★ 5/5
TrustpilotArthur was friendly
Arthur was friendly, professional, and very helpful throughout the viewing process. He was punctual, well-prepared, and took the time to answer all of our questions honestly. He made the viewing relaxed and informative without being pushy. We really appreciated his excellent communication and would happily recommend Arthur to anyone looking for a reliable property agent.
Bhawani · 26 June 2026
★★★★★ 5/5
TrustpilotArthur Mathews
I cannot recommend Arthur highly enough. From start to finish, Arthur was professional, proactive, and always kept me informed. Their communication was excellent, they handled everything efficiently, and made the whole purchase process as stress-free as possible. Thanks to their expertise and dedication, I could not have asked for a better experience. Thank you Arthur!
Steve · 26 June 2026
★★★★★ 5/5
TrustpilotKacey provided absolutely outstanding…
Kacey provided absolutely outstanding support during my property search. She was extremely knowledgeable, responsive, and made the whole process so much easier. Her help was brilliant, and she always went the extra mile to assist. I couldn’t recommend Kacey highly enough thank you so much for everything!
Lameeze · 18 August 2026
★★★★★ 5/5
TrustpilotJust wanted to leave a small message…
Just wanted to leave a small message for all the help and hard work the team put in. From enquiring and to getting the keys done so smoothly with no hassle, great comms, professionalism & it was nice to have someone with genuine attention to what my needs were, Sofia was great help and an absolute star with everything, she deserves the recognition.
Shahrukh · 24 April 2026
★★★★★ 5/5
GoogleI have dealt with several State Agents and I have to say that Sam has been the most professional and efficient. I am really greatful of how he has conducted the whole purchase process liasing with all parts involved respectfully but firmly. I highly recommend his service based on my experience.
GERMAN · 5 November 2025
Agent replied · 12 November 2025
Dear German Magana Serrano,
Thank you so much for your kind words! We’re delighted to hear that Sam’s professionalism and dedication made your purchase process smooth and efficient. He will be thrilled to know his efforts in liaising with all parties were appreciated. We truly value your recommendation and are so pleased you had such a positive experience with Streets Ahead.
Kind regards,
Zoe
Streets Ahead
★★★★★ 1/5
TrustpilotZero stars. Awful.
Further to my earlier review, no change from the zero stars rating. Patchy communication with one email received and no follow-up since despite repeated attempts. Do emails go into black holes at the Addiscombe branch? Where is the management and oversight? So poor.
Simon · 14 January 2026
Agent replied · 24 January 2026
Dear Simon,
Thank you for leaving us a review.
We are sorry to hear that the service received from Streets Ahead on this occasion has not been up to our usual standard.
Please send more information to clientcare@streetsahead.info and we will investigate this further.
Kind regards,
Zoe
Streets Ahead
★★★★★ 5/5
TrustpilotLandlord - fantastic service
As a landlord I have been thoroughly impressed with the service provided by Streets Ahead. From the very start of the process through to finding tenants; George and his team of agents Aibha, Maya, Kacey and Sofia have been excellent. The communication has been open and frequent and the team have been friendly, professional and proactive. I wouldn't hesitate to recommend them!
KC · 24 April 2026
★★★★★ 5/5
TrustpilotMaya was professional
Maya was professional, knowledgeable, and genuinely cared about helping me find a place.
I wouldn’t hesitate to recommend Maya to anyone looking to buy, sell, or rent a property. Truly a 5-star service!
Denisa · 30 March 2026
Agent replied · 6 October 2026
Dear Denisa,
Thank you so much for your fantastic review! We’re delighted to hear that Maya provided such a professional, knowledgeable, and caring service while helping you find your new place.
Your recommendation means a great deal to us, and we’ll be sure to pass on your kind words to Maya. If you ever need anything in the future, the Streets Ahead team is always here to help!
Kind regards,
Zoe
Streets Ahead
★★★★★ 5/5
TrustpilotMaya has been an absolute star in…
Maya has been an absolute star in helping me secure my property. She was always swift, professional and whenever an issue arose she quickly found the best solution possible. On top of all that, she’s just super lovely - cannot recommend enough <3
Josh · 22 August 2026
★★★★★ 5/5
TrustpilotI had a great experience with Adem…
I had a great experience with Adem Serir at the Addiscombe branch of Streets Ahead. He helped me find my rental property and was extremely helpful throughout the whole process. Adem was professional, responsive, and made everything much easier and less stressful. I really appreciated his support and would highly recommend him to anyone looking for a property.
Noah · 7 May 2026
★★★★★ 5/5
TrustpilotMe and my husband went on a viewing…
Me and my husband went on a viewing tour with Arthur, he was extremely competent, as well as engaging. We unfortunately didn’t find the house of our dreams on this tour, however we’ve found a reliable and hard working estate agent which is hard to find these days. Thank you Arthur!
Abigail · 26 June 2026
★★★★★ 5/5
TrustpilotBig shout out to Aidan Naude for the…
Big shout out to Aidan Naude for the professional and insightful help given to us on our search for properties in the Crystal Palace area. Great enthusiasm in answering all our questions and gave us a real sense of the area and current market.
Really appreciate your clear communication and time given to us, thank you!
Paul · 18 May 2026
★★★★★ 5/5
TrustpilotWe would like to thank Joshua Pasley…
We would like to thank Joshua Pasley for his help in our hunt for a new rental property. He kept us up to date with properties that became available and suited our needs. He gave good advice and was very professional in his approach.
Recep · 4 December 2025
Agent replied · 25 December 2025
Dear Recep,
Thank you for taking the time to share your feedback. We’re delighted to hear that Joshua was able to support you so well in your search for a new rental property. Keeping clients informed, offering helpful guidance, and maintaining a professional approach are all things we value highly, and it’s wonderful to know Joshua delivered on all fronts.
We really appreciate your kind words and are glad we could assist. If you need anything further, our team is always here to help.
Kind regards,
Zoe
Streets Ahead
★★★★★ 5/5
TrustpilotI have been looking for properties for…
I have been looking for properties for some weeks now and have found that Kacey is an exceptional agent, so helpful and communicative, I look forward to eventually finding the perfect place for myself and I’m sure, with her help, I will.
Taliyah · 15 August 2026
★★★★★ 5/5
TrustpilotMy experience with streets ahead estate agency
I’ve had a great experience renting a flat through Streets Ahead estate agency, especially with the help of George Barnes. From the start, the process was smooth and professional. George was incredibly responsive, always available to answer my questions, and made sure everything was taken care of quickly. The whole team was friendly and efficient, making the usually stressful process of renting a flat straightforward and hassle-free. I’m really happy with the service so far and would highly recommend Streets Ahead to anyone looking to rent or buy a house/flat
Raymond · 12 September 2024
Agent replied · 22 October 2024
Dear Raymond,Thank you for leaving us a 5* review! We are delighted to hear that George provided you with a hassle-free experience.Your feedback helps us to continue to provide excellent customer service.We wish you all the best in your new home.Kind regards,Zoe PA to Directors
★★★★★ 5/5
TrustpilotAdem is a very professional
Adem is a very professional, empathetic individual that has been of immense help throughout my journey with street ahead so far. He is a wonderful person and he has shown my family and I so much help.
Babatunde · 19 January 2026
Agent replied · 24 January 2026
Dear Babatunde,
Thank you for your wonderful 5-star review! We’re truly grateful for your kind words about Adem. It means a lot to hear that his professionalism, empathy, and dedication have made such a positive difference for you and your family. At Streets Ahead, we’re committed to providing supportive and compassionate service, and we’re proud to have team members like Adem who reflect these values. Thank you for trusting us on your journey.
Kind regards,
Zoe
Streets Ahead
★★★★★ 4/5
TrustpilotKnowledgeable & helpful agent
Aidan is super knowledgeable and was very reassuring during viewings. He was quick to respond to emails and messages and good at keeping me updated. I would recommend him to anyone using Streets Ahead!
Mathilda · 1 October 2026
★★★★★ 5/5
TrustpilotMaya was very helpful and polite
Maya was very helpful and polite. She managed to take help me with my search and whenever I ask her questions she always patiently answered me. I had a very good experience with all her.
Miss · 25 September 2026
★★★★★ 5/5
TrustpilotHad a great experience and very happy
Had a great experience and very happy. We dealt with Adem who has been very professional throughout the whole process and excellent at keeping in touch and responding to us when we needed him.
SAMANTHA · 30 September 2026
★★★★★ 5/5
TrustpilotProfessional & Responsive. 5 Star
We hired Streets Ahead Estate Agents to sell our property. They made the whole process very easy. Peri was professional, responsive, and attentive at all times and made the entire process seamless, from start to finish. Viewings were sometimes requested at awkward times but Peri was incredibly friendly and accommodating, always willing to alter her schedule to accommodate potential buyers. We highly recommend Streets Ahead Estate Agents and would be happy to work with them again.
Cathy · 17 October 2024
Agent replied · 22 October 2024
Dear Cathy,Thank you for leaving us a 5* review! We are delighted to hear you had a positive experience whilst selling your home with us. We wish you all the best for the future.Kind regards,Zoe PA to Directors
★★★★★ 5/5
TrustpilotSale of family home
We have just completed the sale of our family home. This was very emotional having lost our mum recently. Arthur and Ricky made the process so much easier! Thank you both for making such a difficult time that little bit easier. Would highly recommend using Streets ahead.
Mandy · 26 June 2026
★★★★★ 5/5
TrustpilotA big thank you to Streets Ahead for…
A big thank you to Streets Ahead for successfully letting my property. Sofia in particular was excellent throughout the whole process. She was extremely proactive, forthcoming and always kept me well informed at every stage. Her communication was brilliant, and she made the entire letting process feel smooth and well managed from start to finish.
It was a real pleasure dealing with her and the wider Streets Ahead team. I would happily recommend them to anyone looking for a professional, responsive and reliable letting agent.
Zubair · 29 September 2026
★★★★★ 5/5
TrustpilotStreets Ahead were fantastic at…
Streets Ahead were fantastic at ensuring that they arranged, booked and communicated viewings with myself as a potential tenant. Maya was incredibly professional, efficient, informative and helpful with the viewing she conducted.
Fatima · 24 September 2026
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
