Trusted Agent profile · Thornton Heath
Verified
★★★★★
1,205 reviews across 3 platforms
737-739 London Road, Thornton Heath, CR7 6AU
Part of Streets Ahead, see every office.
Streets Ahead's office in Thornton Heath, at 737-739 London Road, is rated 4.6 out of 5 across 1,205 reviews on three platforms, including 76 Google reviews rated 4.9.
76
Reviews on Google
This office
209
Reviews on Facebook
Business-wide
920
Reviews on Trustpilot
Business-wide
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Every review we hold for the Thornton Heath office, from every platform, shown as written. First names only.
5/5
TrustpilotGreat service
I am happy with the service offered for the team: George Barnes and Emma Mckenzie were very helpful and professional, they always answer my questions.Vianelys
Thank you for your review Vianelys. I will pass your comments on to George and Emma. Thanks, Laura
5/5
TrustpilotExcellent landlord support & property management
Very grateful to Tori Mcintosh, Portfolio Manager at Streets Ahead and their plumber for discovering a burst pipe causing a water leak at our property and getting it fixed asap, while keeping us very well informed about the situation throughout the process. We are living overseas and so it can be worrying to know that there is a problem but feel reassured that the Streets Ahead team and their contractors are doing a good job to look after and maintain our house for when we return to the UK. Thank you!
4/5
TrustpilotI really liked my experience with Streets Ahead
I really liked my experience with searching for properties with Streets Ahead estate agents. Megan Filkins was my agent and I was impressed with the frequency of the property referrals that she made to me, and her ability to suggest alternative properties to me quickly. I thoroughly recommend her.
5/5
TrustpilotGood customer service
Good customer service from letting agents, especially George Barnes who kept me in the loop about properties and rooms that matched my requirements. In the end didn't get a room from this agency so can't comment on them from that point of view, but expect them to be top notch if George is anything to go by!
5/5
TrustpilotI had a wonderful and heartwarming…
I had a wonderful and heartwarming experience with Streetsahead. Mr Jason Paris and his team supported in every step of the process. I wish them all the very best.
5/5
TrustpilotWe have had a amazing team
We have had an amazing, smooth experience with the team. Maya was amazing with viewing and Emma for process of the move. We also thank Gemma for making us aware of the property. I highly recommend their service, you won't be disappointed.
5/5
FacebookGeorge was always the first estate agent in my inbox sending me properties that matched what i was looking for. He was also super quick with responses on both email and whatsapp, making it easy to move further with properties and book viewings. Everyone at streets ahead was always polite and professional and kept us updated throughout the process Thanks again :)
5/5
TrustpilotBig shout out to George at the east…
Big shout out to George at the east croydon branch. He was super proactive in reaching out to me. He provided excellent service and was a great point of contact
5/5
TrustpilotGreat smooth forward process
Great smooth forward process, thanks kacey
5/5
TrustpilotAll round top service
All round top service from the letting team. Excellent advice from Nick who is always professional. Autumn and Emma were quick to follow up on queries and there was no delay in finding me new tenants.
5/5
TrustpilotExcellent
From my first viewing Michael and Jola were brilliant to deal with. Their professionalism and clarity made the whole process smooth and successful. I particularly appreciated their transparency. I had a bad experience with a local (well known chain) agent and dealing with Streets Ahead restored my faith. I highly recommend them.
5/5
TrustpilotHuge thanks to Enzo and Emma
Both Enzo and Emma were great in helping to facilitate my move into a new flat. Despite some last minute hiccups (of no fault of their own), they were really understanding and kept me up-to-date on developments before I moved in. They were both very professional and courteous.
5/5
TrustpilotMy Daughter and I have been house…
My Daughter and I have been house hunting for a few months and in that journey we met Ryan who is one of the agent from the letting company we use I would call it a godsend he was not only professional he took time to listen to our needs in what type of property we are looking for , He was easy to communicate with very open and approachable having him as our agent makes it so easy I would recommend him at anytime to friend and family who is out there looking to rent .keep up the good work and thank you so much
1/5
FacebookABSOLUTELY AWFUL EXPERIENCE !!! Beware of these DODGY people - I was ROBBED AT THE PROPERTY I was renting due to their negligence to maintain it and replace the balcony door, which the burglar has used to break into the house !! After I told them I'm moving out, they've arranged a viewing behind my back, inviting 10 people who walked around and touched my stuff - I've had a hidden CCTV recording !! At last they have arranged a check out without letting me know over the Easter Bank Holiday while I was moving out, unable to be present at it !! Then they said they will charge me for the broken balcony door that they've previously promised to fix - WHAT A LAUGH !! I wish to all the people I've dealt with within this agency to rot in hell - hope that Karma gets you and turns your life into a sick nightmare as you deserve it; people like you shouldn't have a right to breathe.
You should sue them.
5/5
TrustpilotThank you Street Ahead for your…
Thank you Street Ahead for your assistance in looking for a property. I indeed thankful to Mr George Barnes who stayed in touch with me regularly through calls and emails, helping me to choose from available properties. Very helpful, cooperative and politeness at peak.
5/5
TrustpilotThe estate company were really good in…
The estate company were really good in their services. Communication was very good and the agent who assisted us through the process Gemma Greasly was very helpful and spot on throughout the process. We were happy 😊we got the house and thank you.
5/5
FacebookSuch a pleasant and swift experience! Met Gemma for a viewing which went very well! She was patient and understanding of my needs and not at all pushy as some agents can be. Gemma was very supportive and reassuring throughout the whole process and I am pleased to have signed for my new property with streets ahead!
1/5
TrustpilotAbsolute Nightmare, Avoid at All Costs
I had the displeasure of renting a property through Streets Ahead. It was a complete disaster from start to finish. The property was riddled with damages upon move-in, and despite repeated requests, they never bothered to address a single issue.The worst part? When it was time to move out, they conveniently found every excuse to withhold my deposit, citing preposterous reasons that were clearly a result of their neglect. Their refusal to take responsibility for their incompetence is utterly appalling.Avoid this agency like the plague unless you enjoy throwing away your money and dealing with unprofessionalism at its finest. Shockingly terrible service!
5/5
FacebookWould like to big thank you to George brands and Emma for all their professionalism and the great job they do for people like me finding a new home.I would recommend streets ahead to everyone excellent service once again would like to a big thank you to George Barnes and Emma you should be proud off them 👍👍👍
5/5
TrustpilotLong term customer
I have been using Streets Ahead for many years. Emma Mckenzie, in particular, is constantly available and highly knowledgable and helpful. Recently, I also dealt with Scott Banton, who was professional and kept me informed through out the whole process.
5/5
TrustpilotGeorge Barnes was extremely helpful
George Barnes was extremely helpful. He helped us secure our home, when we didn’t think was possible. We will work with him again in the near future. Thanks
5/5
FacebookWe started working with Streets Ahead after a disappointment with another agency. Gareth was the only one who sent me the latest ads, although we refused, he insisted, until he understood our expectations and yes, he managed to find us. the apartment we wanted. Thank you Gareth and Emma for your support, I will definitely recommend you!
5/5
TrustpilotCameron has been very helpful…
Cameron has been very helpful throughout our whole search, he was very responsive and easy to chat to. Great service
Thank you for taking the time to review us. I will pass your comments on to Cameron. Thanks, Laura
5/5
FacebookI would like to recommend Streets Ahead. Darryl was the agent dealing with my property. He was very professional and reliable, communication was great and quick. He send me a video and photos of the flat prior my visit and he was always available to answer any question. The best so far! I strongly recommend Darryl Gyimah and Streets Ahead!
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