Trusted Agent profile Β· Thornton Heath
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1,205 reviews across 3 platforms
737-739 London Road, Thornton Heath, CR7 6AU
Part of Streets Ahead, see every office.
Streets Ahead's office in Thornton Heath, at 737-739 London Road, is rated 4.6 out of 5 across 1,205 reviews on three platforms, including 76 Google reviews rated 4.9.
76
Reviews on Google
This office
209
Reviews on Facebook
Business-wide
920
Reviews on Trustpilot
Business-wide
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Every review we hold for the Thornton Heath office, from every platform, shown as written. First names only.
5/5
TrustpilotCameron is an excellent estate agent
Cameron is an excellent estate agent. He was very attentive, always available and answered very quickly all our requests.
Thank you for your review Virginia. I will pass your comments on to Cameron. Thanks, Laura
5/5
TrustpilotLisandra Pereira
This firm delivers fantastic service and there is a lovely lady called Lisandra Pereira who is always so nice and helpful and god bless her for her kindness and wonderful attitude.
Dear Gulab,Thank you for your 5* review! We are delighted to hear we have provided you a fantastic service and Lisandra has been helpful and kind! Your feedback helps us to continue to provide a fantastic service for our clients.Kind regards,Zoe PA to Directors
5/5
TrustpilotFantastic Service
Marina and Ryan were fantastic in selling my flat quickly and efficiently. Would highly recommend Streets Ahead
Hi Hugh, thank you for taking the time to review us. I will pass your comments on to Marina and Ryan. Thanks, Laura
5/5
TrustpilotGreat serviceπ Jasmine is wonderful
Great serviceπ Jasmine is wonderful, such a wonderful property manager. She is always there no matter what concerns it is.ππ»ππ»spot on services. Would recommend street ahead π
5/5
TrustpilotGeorge was super helpfulβ¦
George was super helpful with sending very relevant listings and understanding what I was looking for!
Thank you Swati for taking the time to leave us a review. I will pass your comments on to George. Thanks, Laura
5/5
TrustpilotLove how Adem communicated well to me
Love how Adem communicated well to me. Kudos
5/5
TrustpilotI would like to thank George barnes atβ¦
I would like to thank George barnes at streets ahead. Very professional, contacted me daily with properties and ending up me finding my dream flat. Iβve never had such a fantastic experience from a estate agent. Thank you George for everything. Dan
5/5
TrustpilotThank you Pippa for all your help
Thank you Pippa for all your help! She is always quick to respond to queries in a friendly and efficient manner :)
2/5
TrustpilotUntrustworthy
I am very disappointed with the quality of their services. We left the property on March 2023 and after 4 months we are still waiting for the deposit to be refunded. We had to contact TDS only to find out that Streets Ahead had the refunds and it was their responsibility to return it. C from the property management team (who doesnβt answer to most emails) ignored most of my request for an update and after 4 months, she had the audacity to say βIβm sending the request to Accounts, you will receive it in the next 3 working days.β C is the most unprofessional person you will ever deal with. We even had a deduction on our deposit for issues that we reported to Streets Aheadβs portal and to C via email but she did nothing about it. If you rent from them make sure to have everything in writing, after every phone call make sure to send a writing confirmation of the convo. They are not trustworthy.
5/5
FacebookGemma was very professional and did a great job finding, renting and reference checking our first home in the UK. As a family that has just arrived in the country, although it was difficult for us to rent a house, she helped us at every step until we bought the house. π
5/5
TrustpilotHad a very smooth moving in processβ¦
Had a very smooth moving in process thanks to Kristen Watson and Emma Mckenzie! They were both very friendly and, most importantly, transparent. We even received a lovely moving in welcome box with little goodies to settle in. Recommend!
1/5
TrustpilotJust terrible
As a new landlord I wanted an estate agent to manage the rental as I thought it'd be easier & less stressful... wrong! The property was not looked after, everything needed chasing up as it was not done & the final straw has been the keys going missing after the tenants moved out & nobody seeming at all bothered about resolving this / responding to emails. Avoid.
Hi Kate, I'm really sorry that you have had this experience with us. It doesn't sound like the best, and us not responding to emails is not acceptable. Are you able to email me on streetsaheadsocial@gmail.com and I will investigate further as to why all the points you have brought up haven't been seen to. Kind regards, Rebecca
5/5
TrustpilotIn safe hands
Autumn was very responsive and friendly. We were very happy with her service, we felt very safe in her hands.
5/5
TrustpilotThe Crystal Palace branch very good
The Crystal Palace branch offered the most competitive rate and were professional throughout. We got a quick sale, almost at the asking price so thanks very much π
Dear Syed,Thank you for leaving us a 5* review! We are delighted to hear you had a quick, professional sale process. Congratulations and we look forward to helping you again in the future.Kind regards,ZoePA to Directors
5/5
TrustpilotOur experience with streets ahead wasβ¦
Our experience with streets ahead was great! Kristen is a credit to the team and was very friendly and attentive. House hunting can be very stressful especially along side a busy job, Kristen made the experience a lovely one.
5/5
FacebookWe had to find a house to live in with short notice and thanks to Gemma Greasley from Streets Ahead we did! She made what could have been an extremely stressful time, straightforward and pleasant. She communicated with us throughout so we always knew at which stage we were. Thank you Gemma! Isabelle & Toyin
5/5
TrustpilotNot a single issue!!
I have been with Streets Ahead for just over 4 years now and will be moving home with another estate agents shortly. I just happened to find somewhere in an area Streets Ahead don't cover, but the process of moving has been seamless due to the help of Laura Costa. I've been kept in the loop and have always been able to contact Laura when I've needed to ask a question or get guidance regarding my current residence under Streets Ahead. I have not had a single issue at my property in over 4 years, it is well managed and they have always checked on the property and ensured it was well maintained. Would definitely use them again!
5/5
TrustpilotEasy rental
Used to rent. From initial contact to move in date the process was seamless. Josh Pasley especially helpful and quick to respond with any questions. Will certainly use again.
Dear Laura,Thank you for leaving us a 5* review! We are delighted to hear that Josh provided you a seamless service.Your feedback helps us to continue to provide excellent customer service.We wish you all the best in your new home.Kind regards,ZoePA to Directors
5/5
TrustpilotEnzo has been so helpful in searchingβ¦
Enzo has been so helpful in searching for properties for us. He sent us videos, floor plans and let us know the minute something new was on the market. Great service and Iβd recommend working with this agent to anyone looking to rent :)
5/5
TrustpilotGeorge was very responsive and workedβ¦
George was very responsive and worked hard to help us find our home. He would always come up with great listings that would match with our needs. We will definitely look forward to working with him in the future
5/5
TrustpilotRyan Darrah - great service
Spoke to Ryan Darrah for letting of a property. Great service with very prompt answers to questions. Guided me through the process and ensured the process was done as fast as possible.
5/5
TrustpilotAlexβs Amazing service
Alex was extremely helpful when I was searching for a properly, so helpful, professional and kind, made me feel very calm and confident. Alexandre made my experience at Streets Ahead great! I would definitely want to come back.
5/5
TrustpilotOutstanding experience with Kieran G!
Kieran G. made the experience great! One of the few people that will actually get back to you. I went through all the major Agencies and he was the only one that actually went above and beyond to help out! You won't find many brilliant people like Kieran, if you need a property he's the go to person! He's well spoken and actually cares when speaking to costumers by making it he's personal mission to help you find a Home. Thanks again for all thelp.
5/5
TrustpilotIn the past I have had a mixedβ¦
In the past I have had a mixed experience with Streets Ahead, but recently Alex Kelly has been a very good property manager and always very responsive and efficient
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