Trusted Agent profile · Thornton Heath
Verified
★★★★★
1,204 reviews across 3 platforms
737-739 London Road, Thornton Heath, CR7 6AU
Part of Streets Ahead, see every office.
Streets Ahead's office in Thornton Heath, at 737-739 London Road, is rated 4.7 out of 5 across 1,204 reviews on three platforms, including 75 Google reviews rated 4.9.
75
Reviews on Google
This office
209
Reviews on Facebook
Business-wide
920
Reviews on Trustpilot
Business-wide
Every review we hold for the Thornton Heath office, from every platform, shown as written. First names only.
5/5
TrustpilotPerfect home!
We’ve just moved into our new home and couldn’t be happier it’s exactly what we asked for! A massive thank you to George barns, & the streets ahead team 😆
Thank you Emma for your lovely review. I will pass your comments on to George. Thanks, Laura
5/5
TrustpilotI been helped by Alexander and he was…
I been helped by Alexander and he was always helpful. He did his best to help me I felt very confident and grateful. He listen and try to find the perfect house for me and my family.He is one of the best agents that I been in contact. Thanks for your help Raquel
5/5
TrustpilotI would like to thank Cat & Danny for…
I would like to thank Cat & Danny for everything they have done, i am looking forward to moving into my new flat. Thank you so much, love from Louise x
Thank you for your review Louise! I will pass your comments on to Cat & Danny. Thanks, Laura
5/5
TrustpilotMaya and Jasmine gave me some excellent…
Maya and Jasmine gave me some excellent guidance with my property search. Thank you for helping come to the right decision!
5/5
TrustpilotSwift tenancy search and placement
Worked with George and his team to find new tenants for my rental. He provided a swift, no frills, and no BS service. Patient and responsive to all my questions and demands.It was all wrapped up in a few days, highly recommended.
1/5
TrustpilotAbout deposit
The usual agency that is efficient at finding potential tenants for landlords, but completely unfriendly to tenants when it comes to returning the deposit. Even if landlords have no complaints, they will come up with any number of reasons to delay the deposit return process. My understanding is that they are not prepared to return the deposit and will continue to play games it out until they can do so, or not return it at all. Avoid Insurance deposit schemes.
1/5
TrustpilotPoor service had to chase constantly…
Poor service had to chase constantly only returned calls after numerous calls and left messages to finally hear back !!Put offer on house never had the decency to come back to see if we wanted to increase offer !Discovered unsuccessful when looked on line to show under offer ,Hope never need to use don’t feel that they have the buyer or sellers interests at heart,Let’s hope they don’t have the next property we want to put a offer on !
Hi Angela, We are sorry that this has happened to you and would like to look further into why you were not given the opportunity to submit a higher bid or to tell you that it had gone to another bidder, before seeing it online as Under Offer first. This shouldn’t have happened and I can only apologise. Are you able to send me more details on who you were dealing with and I will investigate: streetsaheadsocial@gmail.com Many thanks,Rebecca
5/5
TrustpilotVery friendly and helpful service from Catherine and colleagues
Very good experience with Streets ahead especially Catherine is a very friendly, experienced and reliable estate agent. She has a positive attitude, excellent communication and always quick with replies.
Hi Raz, thank you for your lovely review. I will pass your comments on to Catherine. Thanks, Laura
1/5
TrustpilotDisgusting company
If possible I would give zero, this agency has no morals its an absolute disgust what they do to people. I gave a security deposit and passed reference due to some complications the landlord took longer to move out and we ended up strung along for 5 MONTHS only for them to say sorry the landlord no longer wants to rent the property to you as he is renting it to family 2 weeks prior to the agreed moving date BUT my friends called to enquiry about the same property as we thought it was odd and they very happily shared they were having an open evening 2 days later. I ended up in temporary accommodation with two children because of this situation and all the manager jumped so quickly to say was we didnt sign an agreement, we wasnt given one because we had no moving in date for 5 months but I gave a holding deposit which secures a property and all we had is a lot of BS guarantees, after all this no one picks up the phone to talk to me nor have I had any response to my email regarding making a formal complaint. Avoid this company I am not the only one having issues with Streets ahead, they really are the worst, 0 communication you have to constantly chase them, they dont care about you all they care about is their commission. Customer service is none existent!
Hi Sandra, Thank you for bringing these points to our attention. I’m sorry your experience wasn’t a positive one. We would like investigate further to see what happened, and if possible, put the situation right. Are you able to email me on streetsaheadsocial@gmail.com and I will try to get to the bottom of it for you? Thanks,Rebecca
5/5
TrustpilotGreat communication and service
Just the overall communication from Autumn was amazing fast responses full of clarity and precise information made moving a breeze from referencing to sorting any issues everything was great would recommend them to anyone who’s looking for a new place to rent
5/5
FacebookStreets ahead were really helpful, especially George Barnes and Emma. They both helped us secure our first place very quickly and efficiently, this was really highly appreciated by me and my husband particularly during these trying times. They gave us clear direction and guidence throughout the whole process. Due to this good experience we are more likely to use your agency again in the future. All the best.
5/5
TrustpilotKacey helped me with my property search…
Kacey helped me with my property search and really helped my family so I do appreciate it a lot
5/5
TrustpilotLouis was very excellent with the all…
Louis was very excellent with the all process It was very stressful but with Loise's hard work he makes it so easy. Louise you are the best and I very much appreciate you. Thank you Thank !!.
5/5
FacebookWould like to say a big thank you to @GEMMA!!!!!!!. Such a wonderful person. So helpful and she’s always there if you need her. Gemma is the best!!!!!!. Couldn’t of asked for anyone else🥰😝😝😎😌😌😌😌
We were moved into the property where the washing machine is not working even attached to the water supply, no connecting pipes, Staff members are not bothered to sort it after 13 days are over even after making numerous calls and emailing three different people including property consultant Max,Manager and even Branch manager Danny. All these are telling us to call the other person being passed like a ball but they are not talking to each other by sitting next to each other in the same office. I do have all the dates and records which I can forward to you if you need. I have been living in the UK for more than 16 years and have never experienced that rude,aggressive,unprofessional, abusive behavior and that bad customer service especially from the Manager Adeyna Mc Kinley-waithe who falsely accused us for keeping illegal immegrants in the property, disgraced us infront of nabours by telling us that we have not paid rent, called a police on us which was proved later on that it was all false allegation. I would highly recomend not to use thair services at all.
1/5
TrustpilotAVOID AT ALL COSTS!
we rented a property from the Addiscome croydon branch and have never been so disgusted in my whole life. Our house was on cross road - it was infested with rat and mice - this was apparent from move in day. Mould started appearing in every room in the house. When you tried to get things sorted they where not interested at all and did not care about the health risk. never have i seen a business with such high staff turn over. They lied to us and the landlord. I would avoid at all costs. When we handed in our notice they tried coming over to do viewings even with the mould and rat issue! Avoid them!! would not even buy my dream house for a pound from them!
Hi Jessica,We are sorry that you’ve had this experience. I appreciate it was a while ago now but I’m keen to find out what went wrong. Are you able to email me on streestaheadsocial@gmail.com so that I can look into this further for you? Thanks,Rebecca
5/5
TrustpilotAs a first-time homebuyer
As a first-time homebuyer, navigating the property market can be daunting, but working with, Ilianna Yiannakou, Streets Ahead Estate Agents at Thornton Heath Branch, transformed it into an exciting and seamless journey. Ilianna curated a selection of properties that perfectly matched our needs, providing in-depth insights on each one to ensure we made informed decisions. Her attention to detail and deep knowledge of the market were evident throughout.I was particularly grateful for Ilianna’s kindness in driving me to all the viewings, which added a layer of convenience and personal touch to our interactions. Her professionalism, combined with a genuine commitment to her clients, made what could have been a stressful process into a thoroughly enjoyable one.Thank you so much for your exceptional service and support!
5/5
TrustpilotI had the best experience while…
I had the best experience while searching for a new property to rent. The guy called Ryan was extremely helpful and supportive and made the whole referencing process so easy and smooth. Very happy with the service!
4/5
TrustpilotHelpful Experience
George was able to provide useful properties aligned to the criteria I was looking for. He was timely and polite over email and very helpful when taking me on a house viewing.
5/5
FacebookCallum Hayden is the most amazing Property Manager I have ever had the pleasure of working with. I’ve worked in the industry myself and have never experienced the level of service from a Property Manager in my 22 years of agency. An absolute asset to Streets Ahead. They are very lucky to have him. Thank you so so much for everything Callum you are a star!
5/5
TrustpilotGreat experience
Great experience, well spoken gentleman and very friendly and approaching
5/5
GoogleI had the pleasure of working with Samuel May for the purchase of my property, and I couldn't be more impressed. From start to finish, he was professional, knowledgeable, and incredibly responsive. He guided me through every step of the …
5/5
TrustpilotReally impressed
Really impressed with the service at Streets Ahead CP. Enzo was unbelievably helpful and quick in his responses and helped me finalise a really great property. Communication was so efficient and he went above and beyond so thank you for your help!Emma has also been really responsive and helpful in sorting out the admin. Highly recommend!
5/5
FacebookJust wanted to say that I am very pleased with this agency. They found the perfect house for me, my fiancée and my sister. They have been very professional, helpful and kind. I want to thank especially Gareth, who is a wonderful person, that made us feel welcomed and we were taken care of very well by him. Would recommend Streets Ahead anyone out there.
5/5
Trustpilotjasmine has great customer service and…
jasmine has great customer service and is well spoken and kept me informed. She is a wonderful worker
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