5/5
TrustpilotKacey communicated clearly amd helped…
Kacey communicated clearly amd helped me a lot by assisting in my property search
Trusted Agent profile · Thornton Heath
Verified
Streets Ahead Thornton Heath reviews
★★★★★
1,204 reviews across 3 platforms
737-739 London Road, Thornton Heath, CR7 6AU
Part of Streets Ahead, see every office.
Streets Ahead's office in Thornton Heath, at 737-739 London Road, is rated 4.7 out of 5 across 1,204 reviews on three platforms, including 75 Google reviews rated 4.9.
75
Reviews on Google
This office
209
Reviews on Facebook
Business-wide
920
Reviews on Trustpilot
Business-wide
Reviews
Every review we hold for the Thornton Heath office, from every platform, shown as written. First names only.
Trustpilot5/5
TrustpilotCerrone has been a great
Cerrone has been a great replacement ! She has been understanding, not dismissive not rude and very reliable. I honestly can talk to her about anything and she will deal with the issue. If it weren’t for her I would’ve struggled way more than I should’ve.
5/5
TrustpilotMy experience with Streets Ahead
Mr Nahed was the most professional, patient estate agent. He made my experience with the search so much less stressful for me. I wasn’t the easiest to please or work with but he was extremely helpful and informative. He went above and beyond to assist me and I honestly appreciate his hard work ethic. Best experience and customer service I have ever received.
4/5
TrustpilotA very good experience with the team
A very good experience with the team, timely and helpful in response to queries. Great customer service by Maya and Adem
5/5
Trustpilotaibha was amazing she was really…
aibha was amazing she was really helpful she tried her best and this is the first time ive ised u guys def will do again thank u aibha
5/5
FacebookLooking for a place to rent during the pandemic, and having to deal with a few agents, Streets Ahead was, well... Ahead. Stood out head and shoulders over the other letting agents I was dealing with, providing a top service, was reassuring and informative throughout. They found the perfect place for me, and I’m very happy! Special mention to Charlie South Norwood branch, Total Professional. Knows what he is doing. Highly recommended for your letting needs..
1/5
TrustpilotAwful service
I left a review:By far the worst estate agents I've ever dealt with. The degree of unprofessionalism they display is horrific and I regret ever renting with them. My partner and I have been renting from the 1st of December and have had nothing but trouble from them. It's remarkable how, before I signed the lease, I was pestered with calls and repeated emails urging me to rent a property with Streets Ahead. As soon as we signed and handed over our deposit, we heard nothing more from them. We were constantly passed from person to person when we tried to enquire further with regards to our moving in. When we eventually received the keys to the property we discovered that the house was in an utterly disgusting state. It was evident that NOTHING had been cleaned. The toilet seat was completely broken, ELEVEN lightbulbs needed to be replaced. There were clumps of hair on the floor, congealed food glued to the fridge and unwanted junk (including a pair of dirty socks, thanks) that the previous tenants left.We immediately wrote a detailed letter outlining everything that was broken/required repair and requested that the house be cleaned to habitable standards as we were due to move in that weekend. We heard... nothing. The next day we tried to call the office three times. Each time we were told that our property manager - Kelly Alleyne - was on another call, but would return our call as soon as she was free. We heard... nothing. We then went to the office the following day (in the middle of trying to move) to speak to the manager, Kunal Patel. He certainly made all the appropriate noises, claimed Kelly was off sick the day before (?!?!?!?!?) but she would respond to us the next week. No apology was made for the state of the property, no remuneration offered. I did indeed receive a message from Kelly as promised (I have come to learn, this is a miracle) assuring me she would call later. SPOILER ALERT. She did not call. I could go on, but I'm sure you get the picture. We have been emailing and calling for TWO MONTHS trying to sort out the most basic of amenities. It took six weeks to receive an inventory checklist which was promised to us the day we moved in. We eventually received compensation for the mess we found the property in, but all the repair work they promised would take place as not occurred. We currently have no lights in the bathroom or lounge and barely any light in the kitchen because we are waiting for repair work to be taken out by Streets Ahead. However, as Kelly as ignored the last six emails we have sent, I doubt this will happen. AVOID STREETS AHEAD AT ALL COSTS** Helpful Hint ** If you are a current tenant renting through Streets Ahead, and have trouble with them, contact the landlord directly and make them aware of the situation. They're an appalling company who don't deserve any business.
1/5
FacebookI left a review: By far the worst estate agents I've ever dealt with. The degree of unprofessionalism they display is horrific and I regret ever renting with them. My partner and I have been renting from the 1st of December and have had nothing but trouble from them. It's remarkable how, before I signed the lease, I was pestered with calls and repeated emails urging me to rent a property with Streets Ahead. As soon as we signed and handed over our deposit, we heard nothing more from them. We were constantly passed from person to person when we tried to enquire further with regards to our moving in. When we eventually received the keys to the property we discovered that the house was in an utterly disgusting state. It was evident that NOTHING had been cleaned. The toilet seat was completely broken, ELEVEN lightbulbs needed to be replaced. There were clumps of hair on the floor, congealed food glued to the fridge and unwanted junk (including a pair of dirty socks, thanks) that the previous tenants left. We immediately wrote a detailed letter outlining everything that was broken/required repair and requested that the house be cleaned to habitable standards as we were due to move in that weekend. We heard... nothing. The next day we tried to call the office three times. Each time we were told that our property manager - Kelly Alleyne - was on another call, but would return our call as soon as she was free. And we heard... nothing! We then went to the office the following day (in the middle of trying to move) to speak to the manager, Kunal Patel. He certainly made all the appropriate noises, claimed Kelly was off sick the day before (?!?!?!?!?) but she would respond to us the next week. No apology was made for the state of the property, no remuneration offered. I did indeed receive a message from Kelly as promised (I have come to learn, this is a miracle) assuring me she would call later. SPOILER ALERT. She did not call. I could go on, but I'm sure you get the picture. We have been emailing and calling for TWO MONTHS trying to sort out the most basic of amenities. It took six weeks to receive an inventory checklist which was promised to us the day we moved in. We eventually received compensation for the mess we found the property in, but all the repair work they promised would take place as not occurred. We currently have no lights in the bathroom or lounge and barely any light in the kitchen because we are waiting for repair work to be taken out by Streets Ahead. However, as Kelly as ignored the last six emails we have sent, I doubt this will happen. AVOID STREETS AHEAD AT ALL COSTS ** Helpful Hint ** If you are a current tenant renting through Streets Ahead, and have trouble with them, contact the landlord directly and make them aware of the situation. They're an appalling company who don't deserve any business.
5/5
TrustpilotStreets Ahead Addiscombe
George and Kirstin made my experience finding a new flat as easy and seamless as possible. They went to great lengths to find places that matched my needs and communication throughout the whole process was great. Would highly recommend!
5/5
TrustpilotExcellent experience with Streets…
Excellent experience with Streets Ahead. Enzo and Emma were super helpful throughout and also went out of their way to help me with any extra requests I had. They were refreshingly helpful and honest. Both were helpful and not trying to just make a quick quid off you which is more than I can say about most other Estate Agents!
5/5
TrustpilotWhat can I say fantastic service start…
What can I say fantastic service start to finish.. Streets Ahead have delivered on all accounts here!From the initial valuation,Taj found me a cash buyer for my property in a few days! Very knowledgeable about Derby, always responsive with his communications and has steered me through the conveyancing process.Esme was also a great help,thank you. Definitely would recommend too anyone who wants to sell their property, to use this estate agent!
5/5
TrustpilotDidn’t end up renting from them as I…
Didn’t end up renting from them as I found a property that was more suitable but the actual experience with them was my favourite among letting agents. Looking for a property can be stressful but the letting agent (Lex was his name) made the whole experience light and enjoyable which was a welcome change from the rest.
5/5
TrustpilotWent for a house viewing with this…
Went for a house viewing with this young gentleman called Arthur , he was very welcoming and helpful
5/5
TrustpilotReview of Alex Kelly
Good morning, Alex Kelly is most helpful in assisting with queries, if not able to resolve immediately she investigates, follows up and give great feedback.Since she joined Streets Ahead, processing information on my side has been made much easier.It is a great pleasure working with her and she should be appreciated for her consisted, dedicated customer service.
5/5
TrustpilotI want to appreciate Enzo and Emma of…
I want to appreciate Enzo and Emma of Street ahead, Crystal Palace for their dedication and hard work towards ensuring accommodation is secured. Enzo has been very understanding and professional. I will call him a perfect gentleman. Emma has also exhibited good professionalism in the discharge of duties. I will say thank you and the entire street ahead crew. Much appreciation
5/5
TrustpilotThank you so much to Streets Ahead…
Thank you so much to Streets Ahead agent Tyrique for his great support. Really enjoyed working with them.
5/5
TrustpilotHelpful and friendly
Gemma was very helpful in showing us our current property and working with us to eventually secure it. She was an absolute delight and made what is a normally a stressful process, a breeze.
Agent replied · 11 June 2024
Thank you for your lovely review. I will pass your comments on to Gemma. Thanks, Laura
5/5
TrustpilotLaura and Sophie are such lovely…
Laura and Sophie are such lovely professional lady's, Nothing is ever to much trouble I would recommend Streets ahead to anyone I am a tenant , if I have a issue, I know I can contact Laura.... it will be dealt with immediately Thank you so much Lorraine
5/5
TrustpilotAdem’s help and tenacity to find my…
Adem’s help and tenacity to find my housing was very incredible
Agent replied · 25 December 2025
Dear Mo Bob, Thank you so much for your kind words! On behalf of everyone at Streets Ahead, we’re thrilled to hear that Adem’s dedication and tenacity made such a positive impact in finding your housing. He’ll be delighted to know his efforts were appreciated! We’re always here to support you with anything you need in the future. Kind regards, Zoe Streets Ahead
1/5
TrustpilotPOOR COMMUNICATION
Had a two hour journey to attend an 1130 appointment with Streets Ahead with a view to sell a property, No one showed up. No answer from the office when I rang to find out what was going on. I was contacted around an hour and a half after the appointment to inform me the agent was sick and would not be attending. Very poor communication, if an appointment cannot be met I expect the company to inform me in good time. Not a good experience and a wasted day for me. Guess who I wont be using to sell my house!
Agent replied · 11 June 2024
Hi John, thank you for getting in touch. I am really sorry about your experience and any inconvenience this may have caused. If you wouldn't mind, I would personally like to look into this. Please feel free to send me an email at jandyr.solorzan@streetsahead.info and I will reply at the earliest convenience. - Jandyr
5/5
Trustpilotamazing experience with aibha stone…
amazing experience with aibha stone understood all of my wants and needs and welcomed me to find the perfect place for me and my partner.
1/5
TrustpilotLaziest agency I have seen EVER.
From the letting agents to property management agents to the accout department, they are all slow to responses as soon as you moved out. It takes them forever to process a deposit refund. I moved out middle of July 2024 and as of today, the end of Auguest I still have not received my deposit refund back.One day they said the property manager who was responsible for my account left their company and they didn't know I moved out. Execuse me? How poorly their management have to be to let such a situation happened? Shouldn't their manager of the property management apartment forseen all the handover to been done smoothly when someone left the company and have all their existing accounts been taking care of? They needed the tenant to informed them they have moved out instead of them reaching out to tenant before the lease expired.The other day they said they hadn't booked the move out check clerk to do the inventry check so they couldn't do anything. So I wait another week until they booked the clerk. When the clerk is done and have the report. They said they needed to wait the landlord approval that the report.When the landlord agreed the report was good. They said they need to book a professional cleaning before they can release the deposit. Oh, Hello? Shouldn't they have told me a cleanning is needed to be booked the same moment they told me they needed to do an inventry check?Week after week after week. Everytime I have to call them to learn the progress they made as they never response to your emails. And everytime I called, they would give you another new execuse why they couldn't release the deposit. No need to say they could never provide a date, or a correct time frame when I can have my deposit to be released.Before you sign the teneacy agreement, they gave you 2-3 days to make the deposit. When your lease expires, they will take forever to give you your money back. That's not so fair, innit?
5/5
TrustpilotThis is my second time renting through…
This is my second time renting through Streets Ahead. The process from looking for a flat to putting in the offer to getting referencing done was very efficient and easy. Gemma was very helpful with communicating updates and answering questions I had. I appreciated the speed that everything was done, especially given the time limit I was on. Everything has gone well so far!
5/5
Trustpilotwarm and a Great team!
our experience with the team has been wonderful. Of all the agents this has been by far the most great team with absolutely no hassels and mainly no hidden costs.A special mention to Emma and Estelle for their support during the process and not to forget a BIG Thank you for their wonderful complimentary gift.Best wishes
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